Team v4 margadarshan_demo
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The document proposes an app to help address issues of inclusiveness, empowerment, participation, accountability, transparency, and corruption in government service delivery. The app would provide (1) a guide to government services, (2) a mechanism to pinpoint problems in office workflows and ensure time-bound resolutions, and (3) a crowdsourced collection of user experiences at government offices.
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Team v4 margadarshan_demo
- 1. Submitted by TeamV4 Kaushik BV Sharath R Sachin K Viral
- 2. The 12th Plan clearly states “inclusiveness is not just about ensuring a broad-based flow of benefits or economic opportunities, it is also about empowerment and participation” The growing concern with governance has also focused attention on accountability, transparency and thereby corruption. How to tackle these is now at the centre stage of policy debates.
- 3. Lack of awareness of the details of the government service delivery process among ordinary citizen Absence of a time bound, guaranteed grievance redressal mechanism Perceived complexity in getting a government service
- 4. An App with a simple interface which provides: A hassle free guide to government services Pin pointing a problem area in the workflow of the office functioning and escalating the issue to the higher officials with an assured time-bound redressal mechanism A crowd sourced collection of user experience of each government office.
- 5. The App can be installed in a kiosk at every government office thereby getting a holistic view of the workflow. Also works as feedback mechanism for the government offices App can be enhanced to encompass not just services of the government officials but those of Political class as well.