The document provides insights into chargebacks and best practices for avoiding them, featuring hosts Brittany and guests Sharon and Tim from Lynbrook Group. It addresses questions such as the differences between chargebacks and retrievals, dispute timelines, and scenarios leading to chargeback losses. The document encourages engagement through Q&A and highlights upcoming events on related topics.

1. Welcome to
Tea with
Brittany Lea
Presented By:

2. With Special Guests
“Best Practices for avoiding
chargebacks”
Sharon and Tim
of Lynbrook Group
(formerly PayPros)

3. What is a
Chargeback?

4. What is the
difference between a
chargeback and a
retrieval?

5. What are the best
practices to avoid a
chargeback?

6. How do you determine who
has a dispute with you if the
bank does not give you the
guests identity on the dispute
paperwork?

7. How long does the
cardholder have to
dispute a
chargeback on a
sale?

8. How much time do I
have to respond to
a chargeback?

9. What is my recourse
if I lose a
chargeback?

10. What about using
E-checks; would
that protect me
more?

11. Right now people are
switching over to the
chip cards.
How important is that
for my business?

12. People came in and
destroyed the home and
did more damage than
the deposit, why did I
lose the chargeback?

13. I took a reservation 48 hours
in advance and charged the
card and found out that it
was stolen and then I lost
the chargeback. How Can I
avoid that?

14. A guest smoked cigarettes in one of
our properties, despite our policy
that strictly prohibits smoking inside
the home. Per our rental agreement,
we charged the credit card on file
$100 for damages. The guest
disputed the charge and we
lost...What did we do wrong?

15. A lady went on our website and reserved
a property for a week in August. She
booked this property in July, and tried to
cancel a few weeks later. We did not
refund her credit card as her notice of
cancellation was outside the 45 day
window outlined in our rental
agreement. How come this guest was
able to dispute and win the chargeback?

16. Questions
Use The Ask Question Feature
in GoToWebinar

17. With Special Guest
“Mastering Your 1099’s”
Michelle Smith
of Virtual Resort Manager
Join Me Next Month For…
www.virtualresortmanager.com/tea-with-brittany-
lea.asp

18. Connect with Brittany
• Facebook:
facebook.com/virtualresort
manager
• Twitter: @vrmbrittany
• Instagram: @vrmbrittany
• Check the Blog (Fridays):
virtualresortmanager.com/bl
og