TADSummit: Real-Time Customer Engagement in the on-Demand Economy: Hold No More Calls

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Real-Time Customer Engagement in the on-Demand Economy: Hold No More Calls Presented on 17th November Ofer Cohen R&D Group Leader Liveperson Elad Wertzberger Technical Lead Liveperson Presented at TADSummit 17th November Keynote

Technology

Imagine
Imagine you had an extra
20 weeks just for yourself,
how would you spend your
time?

Ofer Cohen – R&D Group Leader
Elad Wertzberger – R&D Technical Lead
Hold no more

The Future of Customer Service
 Making a call is now the sixth
most common use for a mobile
phone - texts, emails, internet,
and the clock rank higher!

Facts about being on hold
 53% - of Americans spend 10-20 minutes
on hold every week
 86% - on hold any time they call a business
 71% of people are extremely annoyed
when they can't get a live person to talk to.
 It's estimated that bad customer service
calls cost Americans $108 billion dollars a
year

Next Session
14:20
Topic: Messaging for
Enterprises
Looking forward to see
you there…

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