Tackling 10 tough questions regarding your cost reduction initiative
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Tackling these and other questions upfront will go a long way in strengthening transparency and enhancing communications around your organization's cost reduction effort.
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This was a presentation given by Amanda Clack, Fellow of the APM and PM practitioner for over 25 years. Amanda is also the Senior Vice President of the Royal Institute of Chartered Surveyors (RICS).
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Implementing Balanced Scorecard In Organization PowerPoint Presentation Slides
Presenting this set of slides with name - Implementing Balanced Scorecard In Organization Powerpoint Presentation Slides. This aptly crafted editable PPT deck contains twentyseven slides. Our topic specific Implementing Balanced Scorecard In Organization Powerpoint Presentation Slides presentation deck helps devise the topic with a clear approach. We offer a wide range of custom made slides with all sorts of relevant charts and graphs, overviews, topics subtopics templates, and analysis templates. Speculate, discuss, design or demonstrate all the underlying aspects with zero difficulty. This deck also consists creative and professional looking slides of all sorts to achieve the target of a presentation effectively. You can present it individually or as a team working in any company organization.
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Your VoC Programme is underperforming - and you know it
Your VoC Programme is underperforming - and you know it.
This paper is not to convince you that you should have a Voice of the Customer (VoC) program. It’s 2020 – we assume you have this by now. If not, please let us know if you need arguments to convince your manager, we will help you.
However, 50% of all Voice of the Customer practitioners are unhappy with their programme1.
Fred Reichheld, the creator of the Net Promoter System, claims that 70% of companies do NPS wrong. And too many VoC programmes that we at Futurelab have ever encountered are struggling to reach their full potential or present a substantial ROI. Given the current focus on ROI in the evaluation of VoC (and in the broader sense CX) programmes, this is a dangerous position to find yourself.
In this paper, we show you the key steps you must take to ensure the success of your VoC programme – whether it is based on NPS, CES or other metrics.
Please join us for one of the webinars where I will give you cases, examples and best and worst practice stories to bring it all to life: https://lnkd.in/g8gNeSB
#customercentricity #cx #customerexperience #voiceofthecustomer #VoC
#NPS
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- 1. Channonconsulting.com 847.945.2409 © 2015 Channon & Associates Tackling 10 Tough Questions Upfront Regarding Your Cost Reduction Initiative
- 2. Channonconsulting.com 847.945.2409 © 2015 Channon & Associates Tackling 10 Tough Questions Regarding Your Cost Reduction Initiative 1. Why do we need to reduce cost? 2. How much do we have to cut? 3. What is the scope of our cost reduction effort? 4. Will there be a layoff? 5. Isn’t a total process redesign required to meet our cost reduction goals? 6. My department is beating benchmarks so why do I have a target to reduce cost? 7. I don’t agree with my cost reduction target. Can I change the target? 8. Can I substitute non-labor savings for my FTE and labor reduction target? 9. How will we take into account clinical and quality concerns and growth initiatives during this initiative? 10. When will this be over? Tackling these and other questions upfront will go a long way in strengthening organizational transparency and enhancing communications around cost reduction effort Key Takeaway