This document provides a table of contents for a report on Link3, an internet service provider. Chapter 1 introduces Link3 and discusses its vision, mission, core values, technology, coverage area, and objectives. Chapter 2 describes the activities undertaken by Link3's finance, HR, marketing, sales, distribution, customer service, billing, and IT departments. It also discusses Link3's initial focus on distribution and coverage, expansion efforts, and goals to improve service processes. Chapter 3 covers challenges observed in the organization and recommendations for academic preparation and skills development. Chapter 4 discusses lessons learned from an internship program and implications for Link3, the university internship program, and others. Chapter 5 provides a summary and recommendations.

1. Table of Contents
Topics
Page
Number
Letter of Endorsement
Letter Of Transmittal
Acknowledgement
Executive summary
Chapter One: Introduction…………………………………………………………. 1-6
1.1 Rational Of The Study…………………………………………………... 1
1.1
1.2
Background ……………………………………………….... …………..
Service Activities…………………………………………………………
1.2.1 Internet services……………………………………………………
1.2.2 Intranet Services…………………………………………………...
1.2.3 Vision Of Link3…………………………………………………….
1.2.4 Mission Of Link3………………………………………………….
1.2.5 Core Values Of Link3……………………………………………...
1.2.6 Technology………………………………………………………….
1.2.7 Coverage……………………………………………………………
1.2.8 Credit Rating……………………………………………………….
1.2.9 Rating Summary…………………………………………………...
1
1-4
1-2
2-4
4
4
4-5
5
5
5-6
6
1.3 Objectives Of Link3………………………………………………………. 7
1.3.1 Broad Objectives……………………………………………………. 7
1.3.2 Specific Objectives………………………………………………...... 7
Chapter Two: Activities Undertaken………………………………………………
2.0 Work Related Activities…………………………………………….
2.1 Finance And Accounts Department……………………………….
2.2 HR Department……………………………………………………
2.3 Marketing Department…………………………………………….
7-12
7
7-8
8-9
9-10
2.1 Organization Wide Activities………………………………...
2.1.1Activities Of Sales And Distribution………………........
2.1.2 Customer Service Operation, Billing And IT………….
2.1.3 Distribution & Coverage Initial Focus………………..
2.1.4 Expansion Of The Coverage……………………………
2.1.5 Improve Own Process Of Service………………………
10-12
10-11
11
11
11
12

2. Chapter Three: Challenges And Proposed Course Of Action For Improvement. 13-14
3.1 Problems Identified/Observed In The Organization……….
3.2 Academic Preparation………………………………………..
3.3 Any Missing Knowledge And Skills………………………....
13
13-14
14
Chapter Four: Lessons Learned From Internship Program……………………...
4.1 Implications To Organization/Company………………………………...
4.2 Implications To University’s Internship Program……………………...
4.3 Others……………………………………………………………………...
15-16
15
15-16
16
Chapter Five: Concluding Statements…………………………………………… 17-18
5.1 Summary……………………………………………………………… 17
5.2 Recommendation……………………………………………………… 18
References………………………………………………………………………………
Appendix: CV
19