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Kvaliteedijuhtimise
      mudelid
        Sirje Rekkor
      Tallinna Ülikool
 Kasvatusteaduste Instituut
 Kutsepedagoogika osakond
Tervikliku
kvaliteedijuhtimise mudel

            TQM
(Total Quality Management)
TQM on mudel
mille kaudu püüeldakse organisatsiooni
täiuslikkuse poole.
mis põhineb täiuslikkuse poole püüdlemise
printsiipidel ja väärtustel.
mida saab rakendada kõikides
organisatsioonides
Täiuslikkuse 8 väärtust
Kliendile orienteeritus
Töötajate arendamine ja kaasahaaramine
Partnerluse arendamine
Protsessidele ja faktidele tuginemine
Pidev õppimine/innovatsioon ja parendamine
Eestvedamine ja eesmärkidel põhinev
juhtimine
Tulemustele orienteeritus
Organisatsiooni sotsiaalne vastutus
Euroopa
kvaliteediauhinna mudel

          EFQM
 (European Foundation
  Quality Management)
Euroopa kvaliteediauhinna
            mudel
 EFQM (European Foundation Quality
Management) täiuslikkusmudel
 Üks      tunnustatumaid    enesehindamise
mudeleid Euroopas
 Praktiline töövahend, mida
organisatsioonid saavad kasutada:
   juhtimissüsteemi struktuurina
   enesehindamise vahendina
                                         6
EFQM täiuslikkusmudel
Mudelit enesehindamisvahendina kasutades
on võimalik:
  hinnata, kui kaugel ollakse teel täiuslikkuse poole
 analüüsida oma puudujääke ning seejärel leida
lahendusteid




                                                  7
EFQM mudel ja
          kvaliteediauhinnad
EFQMi mudeli kriteeriumide alusel ja
RADAR-metoodikat kasutades viiakse läbi
välishindamisi, mille tulemusel antakse välja:
    EFQMi täiuslikkusauhinda (EFQM Excellence
    Award
    rahvuslikke kvaliteedi- ja/või
    täiuslikkusauhindu
    Eesti Juhtimiskvaliteedi auhinda


                                                 8
Radar-metoodika
EFQM mudeli südameks on RADAR nime
all tuntud loogika. RADAR koosneb
järgmistest elementidest:
   Results – tulemused
   Approach – lähenemisviis
   Deployment – rakendatus
   Assessment – hindamine
   Review – ülevaatus
                                     9
Põhjalikumalt saab EFQM
         mudeliga tutvuda
Eesti kvaliteediühing
  http://www.eaq.ee
European Foundation for Quality Management
  http://ww1.efqm.org/en/
European Organisation for Quality
  http://www.eoq.org/
Juhtimisportaal:
  http://www.juhtimine.ee/kvaliteedijuhtimine
The Quality Progress
  http://www.asq.org/qualityprogress/
The Quality Observer
  http://www.thequalityobserver.com/
Kasutatud allikad
Eesti kvaliteediühing
   http://www.eaq.ee
European Foundation for Quality Management
   http://ww1.efqm.org/en/
European Organisation for Quality
   http://www.eoq.org/
Juhtimisportaal:
   http://www.juhtimine.ee/kvaliteedijuhtimine
Oakland, J.S. (2006).Terviklik kvaliteedijuhtimine. Teooria ja
praktika. Tallinn: Külim.
The Quality Progress
   http://www.asq.org/qualityprogress/
The Quality Observer
   http://www.thequalityobserver.com/

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T2 Kvaliteedijuhtimise mudelid_slaidid_03.10

  • 1. Kvaliteedijuhtimise mudelid Sirje Rekkor Tallinna Ülikool Kasvatusteaduste Instituut Kutsepedagoogika osakond
  • 2. Tervikliku kvaliteedijuhtimise mudel TQM (Total Quality Management)
  • 3. TQM on mudel mille kaudu püüeldakse organisatsiooni täiuslikkuse poole. mis põhineb täiuslikkuse poole püüdlemise printsiipidel ja väärtustel. mida saab rakendada kõikides organisatsioonides
  • 4. Täiuslikkuse 8 väärtust Kliendile orienteeritus Töötajate arendamine ja kaasahaaramine Partnerluse arendamine Protsessidele ja faktidele tuginemine Pidev õppimine/innovatsioon ja parendamine Eestvedamine ja eesmärkidel põhinev juhtimine Tulemustele orienteeritus Organisatsiooni sotsiaalne vastutus
  • 5. Euroopa kvaliteediauhinna mudel EFQM (European Foundation Quality Management)
  • 6. Euroopa kvaliteediauhinna mudel EFQM (European Foundation Quality Management) täiuslikkusmudel Üks tunnustatumaid enesehindamise mudeleid Euroopas Praktiline töövahend, mida organisatsioonid saavad kasutada: juhtimissüsteemi struktuurina enesehindamise vahendina 6
  • 7. EFQM täiuslikkusmudel Mudelit enesehindamisvahendina kasutades on võimalik: hinnata, kui kaugel ollakse teel täiuslikkuse poole analüüsida oma puudujääke ning seejärel leida lahendusteid 7
  • 8. EFQM mudel ja kvaliteediauhinnad EFQMi mudeli kriteeriumide alusel ja RADAR-metoodikat kasutades viiakse läbi välishindamisi, mille tulemusel antakse välja: EFQMi täiuslikkusauhinda (EFQM Excellence Award rahvuslikke kvaliteedi- ja/või täiuslikkusauhindu Eesti Juhtimiskvaliteedi auhinda 8
  • 9. Radar-metoodika EFQM mudeli südameks on RADAR nime all tuntud loogika. RADAR koosneb järgmistest elementidest: Results – tulemused Approach – lähenemisviis Deployment – rakendatus Assessment – hindamine Review – ülevaatus 9
  • 10. Põhjalikumalt saab EFQM mudeliga tutvuda Eesti kvaliteediühing http://www.eaq.ee European Foundation for Quality Management http://ww1.efqm.org/en/ European Organisation for Quality http://www.eoq.org/ Juhtimisportaal: http://www.juhtimine.ee/kvaliteedijuhtimine The Quality Progress http://www.asq.org/qualityprogress/ The Quality Observer http://www.thequalityobserver.com/
  • 11. Kasutatud allikad Eesti kvaliteediühing http://www.eaq.ee European Foundation for Quality Management http://ww1.efqm.org/en/ European Organisation for Quality http://www.eoq.org/ Juhtimisportaal: http://www.juhtimine.ee/kvaliteedijuhtimine Oakland, J.S. (2006).Terviklik kvaliteedijuhtimine. Teooria ja praktika. Tallinn: Külim. The Quality Progress http://www.asq.org/qualityprogress/ The Quality Observer http://www.thequalityobserver.com/