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Input firm invests in new
village agent distribution
system that focuses on
customer service

Innovation	
  in	
  practice	
  
Input firm introduces
performance review meetings
with their staff and agents as
management tool to boost
customer service
Innovation	
  in	
  practice	
  
Input firm develops quality
assured spray service for
rd
farmers thru 3 party delivery
(eg certified service sprayers)

Innovation	
  in	
  practice	
  
Input firm invests in IT
management systems (client
contact & inventory controls)

Innovation	
  in	
  practice	
  
Input firm pushes chemical
firms to adjust product
packaging to respond to
customer feedback

Innovation	
  in	
  practice	
  

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Systemic Change Process Cards: Input Innovations 1

  • 1. Input firm invests in new village agent distribution system that focuses on customer service Innovation  in  practice  
  • 2. Input firm introduces performance review meetings with their staff and agents as management tool to boost customer service Innovation  in  practice  
  • 3. Input firm develops quality assured spray service for rd farmers thru 3 party delivery (eg certified service sprayers) Innovation  in  practice  
  • 4. Input firm invests in IT management systems (client contact & inventory controls) Innovation  in  practice  
  • 5. Input firm pushes chemical firms to adjust product packaging to respond to customer feedback Innovation  in  practice