This document provides an overview of AssuranceCM Business Continuity Software. It emphasizes the importance of business continuity assurance beyond just compliance, and ensuring confidence in outcomes during crises. The software is designed to drive widespread adoption across an organization to engage users, capture valuable input, and guide effective collaboration. It aims to provide universal access to critical applications and information from any device to empower effective crisis response. The intuitive interface is meant to require minimal training and provide the right information to the right people at the right time.

1. ASSURANCECM
BUSINESS CONTINUITY SOFTWARE
Engaged users.
Assured outcomes.

2. B
AssuranceCM Business Continuity Software
ASSURANCECM
BUSINESS CONTINUITY SOFTWARE

3. AssuranceCM Business Continuity Software
IT’S TIME TO GO
BEYOND COMPLIANCE.
Most business continuity
solutions available today are built
to help you satisfy compliance
requirements, and it’s not enough.
Your business and your people
need more than that.
YOU NEED CONFIDENCE
IN AN ASSURED OUTCOME
WHEN IT MATTERS MOST.
Most business continuity solutions were designed
in an earlier time to meet a set of requirements
narrower than what you’re facing now.
Those solutions are unresponsive to the minuteby-minute dynamics of a real-world incident.
They’re difficult to use — even for experienced
planners. They are reactive, and incapable of
adapting to meet today’s requirements for
business continuity assurance.
Compliance risk is real and meeting compliance
requirements is critical. But you know better
than anyone that a fully compliant plan can also
be fully irrelevant when it’s up to you to face
down a real crisis.
WE KNOW THAT, TOO.
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AssuranceCM Business Continuity Software
PLANS AND TESTING DON’T DELIVER OUTCOMES.
PEOPLE DO.

5. AssuranceCM Business Continuity Software
IT’S TIME FOR A
FRESH PERSPECTIVE
AND POWERFUL
NEW INNOVATIONS.
EMBRACE AN EXPANDING USER COMMUNITY
For your business continuity solution to deliver Business
Continuity Assurance, it has to drive full stakeholder
engagement at every level of your organization and at
every stage of the planning cycle, including plan design,
testing, and implementation.
The solution must have the intelligence and power to
capture valuable input and drive effective collaboration
between business continuity management (BCM)
practitioners and their less-technical stakeholders.
During a crisis or incident, it has to deliver all of your
people universal access to business-critical applications
from any device, anywhere. It has to equip them with highly
secure, real-time connection to their colleagues, plans and
the most current information.
That’s because empowering your people to respond
effectively is crucial to driving an assured outcome.
GET THE CONFIDENCE TO MAKE THE RIGHT
MOVES AT THE RIGHT TIME
What’s true in managing an incident
is true in planning for one: Expect
change and accommodate often.
Your entire organization is challenged
with adapting to changing
environments, shifting priorities,
and evolving technologies. At the
same time, you’re facing evergrowing and changing risk. You can’t
get ahead of that risk with a static
planning tool no one’s using.
In fact, your business continuity
solution can only be effective when
it has widespread adoption across
your organization.
By making your people and your process the guide,
you draw on your organization’s collective wisdom
quickly and accurately. You reduce the risk of incomplete
and unreliable information. You prevent local incidents
from becoming major business interruptions.
It all comes down to gaining
widespread adoption of
your business continuity
planning solution.
AND THAT’S WHERE
WE COME IN.
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AssuranceCM Business Continuity Software
ENGAGEMENT MATTERS
SunGard AssuranceCM is a very
different approach to business
continuity planning. It’s built to drive
widespread adoption, which builds
business continuity competency
and trust across your organization.

7. AssuranceCM Business Continuity Software
WELCOME TO THE
NEW ERA OF BUSINESS
CONTINUITY ASSURANCE.
It’s not about software.
It’s not about compliance.
It’s not even about plans.
It’s about building confidence
and driving better outcomes.
ALWAYS AVAILABLE, ALWAYS RELEVANT
AssuranceCM is about engaging everyone to find
the vulnerabilities that matter, to guide the next best
action, to expect change, and to accommodate often.
It’s about taking what we learn back to the planning
cycle and sharing it across the organization.
A BUSINESS CONTINUITY SOLUTION THAT
WORKS FOR YOUR PEOPLE, BECAUSE IT’S
BUILT BY YOUR PEOPLE
We’ve built AssuranceCM on a backbone of visual,
logical and intuitive effectiveness originating from
more than 2,000 customer interactions, and we
continuously validate new functionality using the
same objective, user-centered, live testing.
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AssuranceCM Business Continuity Software
INTUITIVE
DRIVE PROGRAM ADOPTION AND ENGAGEMENT
From plan creation to threat mitigation, every stage
in the business continuity planning cycle is achievable
with minimal training. The reliable data that results
from engaged users helps ensure the most compliant
and actionable plans.
“ he biggest threat I face every
T
day is convincing people that
BC/DR planning is important,
especially in the wake of the
past few mild hurricane seasons.
But complacency is more
dangerous than any storm.”
DIRECTOR, BUSINESS CONTINUITY
DESIGNED BY USERS FOR USERS
An ultra-intuitive interface is immediately familiar
and usable to anyone in your organization
Rigorous User-centered Design (UCD) based on
feedback and perspective from hundreds of end-users
• Dashboards serve up real-time views of
information and key performance indicators
• Improved usability for the novice planner,
including mouse-over tool tips for help on the fly
• Output includes unique digital visualization of the plan
Designed for widespread adoption, the AssuranceCM
interface puts the right information in the hands
of the right people at the right time.
“ raining and communication
T
should be top priorities
for BCP leaders”
Forrester Research, Inc., “Benchmark
The Performance Of Your Business
Continuity Program.” September 10, 2012

9. AssuranceCM Business Continuity Software
Risk has financial consequences.
EFFICIENT
Two thirds of
companies with
revenues greater than
$5 billion encountered
material risk events in
the last 3 years. And
42% of CFOs say they
are not as prepared
as they should be
CRITICAL INFORMATION FROM ANY DEVICE,
ANYWHERE, ANY TIME
“The New Value Integrator: Insights from
the Global Chief Financial Officer Study”
AssuranceCM lets you combine the wisdom of the
crowd with current, crucial, highly secure information.
A dynamic repository is available when you need
it most to provide the best plans faster in a
federated, visual format.
With dynamic plan templates, you build a template
once, then update the template to push those changes
out dynamically to all the plans from that template.
• Start from a pre-built plan template and customize
to meet your needs
• Support for any kind of plan (BC, IT DR,
Crisis Management, etc.)
In-line reporting functionality delivers the information
you need, when you need it, bypassing the need for
training on business analytics tools.
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AssuranceCM Business Continuity Software
RELEVANT
ASSURANCECM FROM SUNGARD IS BUILT
FOR CONTINUED RELEVANCE:
To everyone, in any scenario, to the best possible
business outcome, to all related regulatory
obligations, to success of your company.
Plan Lifecycle Management
Guides the next best action with global change
management, content management, and plan
maintenance.
NotiFind® Integration
Easily integrate employee call lists and contact
information between AssuranceCM and NotiFind,
the leading crisis communication solution,
to deliver automated notification to all
stakeholders during an incident.
• Alert employees, vendors, customers, government
officials and other stakeholders automatically
on virtually any device*
* Integration available Q4 2013/Q1 2014
“ ow do I evaluate threats, develop
H
and maintain a strong BCP program,
and reduce risk?”
VICE PRESIDENT, BUSINESS CONTINUITY
“ ore than half of all BCPs are created
M
to address specific risk scenarios”
Forrester Research, Inc., “Benchmark
The Performance Of Your Business
Continuity Program.” September 10, 2012

11. AssuranceCM Business Continuity Software
INDEPENDENT
NO TRAINING. NO IT. NO BOUNDARIES.
Unfettered by traditional IT constraints, AssuranceCM
connects you to the people, plans and information
that matter most.
Software as a Service (SaaS) deployment
With no client software downloads, plus free updates
and new features faster, AssuranceCM eliminates
the need for CAPEX, IT overhead, and hassles.
Cross-browser support
Because AssuranceCM supports Chrome, Safari, Internet
Explorer and Firefox browsers, you can drive wider
adoption, stronger engagement—and better plans.
Mobility
AssuranceCM delivers smart phone and tablet support. And
with responsive design, the look and feel of the interface is
tailored to device screen size and resolution automatically.
Configuration Management Database
(CMDB) Integration
For organizations using the SunGard Managed Recovery
Program (MRP), AssuranceCM offers unique integration
with the IT application and hardware from SunGard’s
Customer Configuration Repository CMDB. As a result,
business continuity and IT disaster recovery planners are
able to share a common, detailed view of the most current
configurations and changes in their IT environment.*
* Integration available Q4 2013/Q1 2014
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AssuranceCM Business Continuity Software
ALIVE
ALWAYS UP, ALWAYS AVAILABLE
With in-the-moment scenario building and
proactive discovery, AssuranceCM guides next
best actions under any load with up-to-the-minute
insights. These insights begin with the confidence
in knowing your program is supported by our
commitment to reliability, security, and support
for the regulatory compliance requirements
that affect your business.
Performance and Uptime SLA
SunGard owns and operates some of the most
highly secure, enterprise-class data centers
in the world.
Security and Privacy
Customer data is always private and secure,
and encrypted both in transit and at rest.
SUNGARD HOSTING
Hosted on world-class,
secure, fast infrastructure,
AssuranceCM is “SunGard
on SunGard”
“ ow do I restore IT service to
H
my business, test my recovery
strategies, effectively recover
a changing heterogeneous
environment, and keep costs
under control?”
CHIEF INFORMATION OFFICER
“ ost BCPs are updated
M
annually”
Forrester Research, Inc., “Benchmark
The Performance Of Your Business
Continuity Program.” September 10, 2012

13. AssuranceCM Business Continuity Software
Access relevant, compliant plans any time, from anywhere.
With AssuranceCM, everything you need to manage your
business continuity strategy is in one place.
SEE UP-TO-DATE IT CONFIGURATION DETAILS IN YOUR PLANS.
Integration with the SunGard Customer Configuration Repository (CCR)
A configuration management database (CMDB), the SunGard CCR gives you
access to the granular details of the configuration information items in your IT
infrastructure and the relationships between them.
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AssuranceCM Business Continuity Software
AT SUNGARD, WE ARE USHERING IN THE NEW
ERA OF BUSINESS CONTINUITY ASSURANCE
But we’ve been at this a long time, too.
SunGard Availability Services pioneered the
business continuity and disaster recovery
industry and has been its innovation leader
since the beginning.
We’re a team of business continuity and
disaster recovery experts committed to
tailoring a solution to the specific needs of
your business. We’ve been in business for
more than three decades, and we’ve grown
to become an industry leader, serving over
8,000 clients in North America and Europe,
including 70% of the 2011 Fortune 50.
The fact is, no one else has the experience,
resources or balance sheet power of
AssuranceCM on SunGard. And only SunGard
can help your organization evolve with this
level of confidence.
AssuranceCM is the business continuity planning solution you would expect
from the industry leader in availability.

15. AssuranceCM Business Continuity Software
ABOUT SUNGARD AVAILABILITY SERVICES
SunGard Availability Services provides disaster recovery services,
managed IT services, information availability consulting services and business
continuity management software. With approximately five million square feet
of datacenter and operations space, SunGard Availability Services helps
customers improve the resilience of their mission critical systems by designing,
implementing and managing cost-effective solutions using people, process
and technology to address enterprise IT availability needs. Through direct
sales and channel partners, we help organizations ensure their people and
customers have uninterrupted access to the information systems they
need in order to do business.
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16. BELGIUM
Pegasus Park
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MEXICO
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Mexico 52140
+ 52 (722) 270 882
www.sungardas.com
SunGard Availability Services
680 East Swedesford Road
Wayne, PA USA 19087
Tel: +1-610-768-4120
1-888-270-3657
www.sungardas.com/software
as.software@sungard.com
© 2013 SunGard. BRO-042 613
Trademark Information: SunGard and the SunGard logo are trademarks or registered
trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries.
All other trade names are trademarks or registered trademarks of their respective holders.
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102 52 Stockholm
Sweden
+ 46 (0)8 666 32 00
info@sungard.se
SUNGARD IT AVAILABILITY
(INDIA) PRIVATE LIMITED
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Pune – 411014
India
+ 91 20 673 10 400
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SERVICES UK LIMITED
United Kingdom European
Head Office
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Green Lane
Hounslow
Middlesex
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infoavail@sungard.com