Revenue cycle management success: Learn these key factorsEyeCareLeaders1
Your ophthalmic practice should be leaning heavily on its revenue cycle management plan. RCM can help your practice minimize errors, increase the chances you will get paid, and tamp down on the size of your accounts receivable. https://eyecareleaders.com/revenue-cycle-management-success-factors/
Revenue cycle management success: Learn these key factorsEyeCareLeaders1
Your ophthalmic practice should be leaning heavily on its revenue cycle management plan. RCM can help your practice minimize errors, increase the chances you will get paid, and tamp down on the size of your accounts receivable. https://eyecareleaders.com/revenue-cycle-management-success-factors/
This slideshow was featured in our free webinar, in which Dr. Glen McCracken covered the top reasons why physicians don’t use telemedicine, and why those excuses just don't hold up to facts. Not sure about telemedicine, trying to convince a skeptical colleague, or just want to learn more about the benefits of offering evisits? You'll find what you're looking for in these slides.
Although telemedicine has been around for awhile, the idea of holding virtual visits, or “evisits,” with patients is still relatively new. So it’s only natural that not everyone understands how this new kind of care delivery works. Some healthcare providers might even have decided against telemedicine for reasons that seem logical but are actually unsupported.
This presentation clears up some of the questions surrounding health tech and practice management. If you like these slides and would like to sign up for future webinars, subscribe to our newsletter at http://evisit.com/blog.
Telehealth Protocols to Create Competitive AdvantageRoger Smith
Telehealth apps have arrived on the smartphone. What can they make of that position? What services are needed by patients?Who will become the Facebook of telehealth?
Are you looking for telemedicine app development? QSS Technosoft Inc offers its expertise to deliver you comprehensive telemedicine app development services for doctors and clinics that will help you to optimize the major operations managed in your organization: from patient record management to scheduling and workflow management.
The Best Medical Billing Software for a Clinical Start-Up.pdfssuserbed838
In the medical industry, billing is the most frustrating work because it has to pull all the service information, and doing it with Medical billing Software is so easy.
This slideshow was featured in our free webinar, in which Dr. Glen McCracken covered the top reasons why physicians don’t use telemedicine, and why those excuses just don't hold up to facts. Not sure about telemedicine, trying to convince a skeptical colleague, or just want to learn more about the benefits of offering evisits? You'll find what you're looking for in these slides.
Although telemedicine has been around for awhile, the idea of holding virtual visits, or “evisits,” with patients is still relatively new. So it’s only natural that not everyone understands how this new kind of care delivery works. Some healthcare providers might even have decided against telemedicine for reasons that seem logical but are actually unsupported.
This presentation clears up some of the questions surrounding health tech and practice management. If you like these slides and would like to sign up for future webinars, subscribe to our newsletter at http://evisit.com/blog.
Telehealth Protocols to Create Competitive AdvantageRoger Smith
Telehealth apps have arrived on the smartphone. What can they make of that position? What services are needed by patients?Who will become the Facebook of telehealth?
Are you looking for telemedicine app development? QSS Technosoft Inc offers its expertise to deliver you comprehensive telemedicine app development services for doctors and clinics that will help you to optimize the major operations managed in your organization: from patient record management to scheduling and workflow management.
The Best Medical Billing Software for a Clinical Start-Up.pdfssuserbed838
In the medical industry, billing is the most frustrating work because it has to pull all the service information, and doing it with Medical billing Software is so easy.
Acorn Recovery: Restore IT infra within minutesIP ServerOne
Introducing Acorn Recovery as a Service, a simple, fast, and secure managed disaster recovery (DRaaS) by IP ServerOne. A DR solution that helps restore your IT infra within minutes.
0x01 - Newton's Third Law: Static vs. Dynamic AbusersOWASP Beja
f you offer a service on the web, odds are that someone will abuse it. Be it an API, a SaaS, a PaaS, or even a static website, someone somewhere will try to figure out a way to use it to their own needs. In this talk we'll compare measures that are effective against static attackers and how to battle a dynamic attacker who adapts to your counter-measures.
About the Speaker
===============
Diogo Sousa, Engineering Manager @ Canonical
An opinionated individual with an interest in cryptography and its intersection with secure software development.
Sharpen existing tools or get a new toolbox? Contemporary cluster initiatives...Orkestra
UIIN Conference, Madrid, 27-29 May 2024
James Wilson, Orkestra and Deusto Business School
Emily Wise, Lund University
Madeline Smith, The Glasgow School of Art
This presentation by Morris Kleiner (University of Minnesota), was made during the discussion “Competition and Regulation in Professions and Occupations” held at the Working Party No. 2 on Competition and Regulation on 10 June 2024. More papers and presentations on the topic can be found out at oe.cd/crps.
This presentation was uploaded with the author’s consent.
Have you ever wondered how search works while visiting an e-commerce site, internal website, or searching through other types of online resources? Look no further than this informative session on the ways that taxonomies help end-users navigate the internet! Hear from taxonomists and other information professionals who have first-hand experience creating and working with taxonomies that aid in navigation, search, and discovery across a range of disciplines.
Eureka, I found it! - Special Libraries Association 2021 Presentation
Study Of CRM Process In LifeCell
1. Submitted To : Prof. Supratik Ghatak
Submitted By : Sandeep Singh Kaira
PRN : 15020441221
Symbiosis Institute Of Management Studies
Study Of CRMProcess In
2. About the company studied:
Lifecell is India’s first “Umbilical Cord Stem Cell Bank” that collects and stores
stem cells from umbilical cord blood as well as other sources. These stem
cells which are unspecialized and immature can be used to treat many
severe disease in future through genetic engineering.
How it works:
To get the cord stem cells, blood is drained off and collected in special bags
from the umbilical cord during baby’s birth. The blood is then transported to
the cord blood banks and the stem cells are separated for long term storage
at extremely low temperatures(-190 degree Celsius). Lifecell provides a
service where the clients pay for collection and long term storage of cord
blood stem cells.
4. Customer Relationship Management
•When Lifecell started its operations in 2004, Stem Cell Banking was a totally
new concept in India and not many expecting parents believed that it was worth
to save their baby’s Umbilical cord which normally is a biological waste after
birth & that too by paying the company
•For the company the main difficulty was to reach clients, also unlike many
other industries the target market was limited to expecting parents
•Fixing a meeting with expectant parents was the most integral part for the
future sales to take place
•Hence customer relationship management has been the core of this industry
since inception
5. The traditional approach in the industry to get a client enrolled involved the
following steps earlier:
1.A ‘Counselor’ of the company visits maternity hospitals regularly
2.‘Counselor’ informs expecting parents & fixes meeting with them
3.Updates about fixed appointments to the ‘Team Leader’
4.‘TL’ notes down the appointments in his/her notepad
5.‘TL’ distributes the appointments to his ‘Relationship Executives’
6.‘RE’ meets the client, explains about the whole process
7.If convinced: the client pays and get enrolled by signing an agreement
8.‘RE’ collects required documents and hands over to ‘TL’
9.‘TL’ sends the documents and payment to Head Office
10.During child delivery Umbilical cord is collected by a ‘Paramedic’
11.The kit box with the Umbilical cord is transported to the laboratory.
6. No centralized system to keep track of the appointments
Flow of information from counselor to relationship exe. took time
Too much burden on the Team Leader
Relationship Exe. had to keep track of appointments on his own
No reminder system & hence many appointments were missed
Often led to bad customer relationship & complete loss of business
7. This was the first development towards a new system
Was majorly used since 2009 – 14
An LDM id was provided to the team leader which could be accessed
on computer
The Team Leader received all the appointments from call centre on his
LDM page also he was able to update appointments on his own
The Team Leader then distributed these appointments to his RE’s
After enrollment of a client, the client details were also filled in LDM
Disadvantages:
The work was sorted a little bit but the team leader was still burdened
It still was not the most efficient system
Confusion as to which appointment to be given to which RE
8. Started during 2014 & in use at present
Involves use of Mobile phone and internet
Company provided a sales application which could be downloaded on
cellphone
Every Relationship exe. provided with login id and password
As soon as appointment fixed ‘RE’ has to put all the known details of the
client in his account as well as the appointment date
Message goes to the client instantly about the fixed date of meet
Reminder to the RE about upcoming appointments
RE has to update the status of his meetings on his account. For eg. If a
meeting has not happened or has been postponed then what’s the reason?
As soon as an enrollment happens details of client can be filled using the
application itself
9. The above pictures show the user interface for the ‘Sales App’
1.The sales App is installed from android or ios market
2.Once downloaded it can be used just like other applications on your mobile
3.Relationship Exe. Puts his id. & password and can view his tasks on his home
page
10. Through ‘Sales App’ the Relationship Exe. Can further get to know:
1.His present day’s tasks
2.His pending tasks
3.Details of the clients he has enrolled
11. Sales App has been one big success for customer
relationship management in LifeCell:
Relationship Exe. Need not keep physical notes of appointment
Reminder system helps RE as well as client
Since everything must be updated on the app it has given more accountability
to the relationship exe.
Appointments are automatically distributed by the app according to the RE’s
zip code hence less confusion for team leader
12. Seniors can keep track of an RE’s performance easily as their manager app
is linked with the sales app
Online payment by client can now be received as client can put his payment
card details which earlier was not possible
As soon as an RE updates an enrollment on his application a message
goes to the paramedic that a client has been enrolled with expected date of
delivery & that he must collect the baby’s sample
Customers feel more satisfied with the improvement in service
Has led to increase in sales for the company
13. • Customer Relationship is an ever evolving process & LifeCell has
kept pace with the ever changing needs of this field however still
many changes will come in the system as the market increases with
the increasing awareness among masses and hence a surge in the
customer population
• Stem cell banking is still in the growth phase and the capabilities of
any company in this field will be tested to the limits in the upcoming
years.