This Host Guide is provided to Stayzilla Hosts as a resource to assist them in meeting the guest expectations. The common goal is to enable best possible Hosting experience to our Hosts. This guide books provides a lot of insights about basic hospitality to pricing details. For more details mailto:staysupport@stayzilla.com PS:Please use the handbook as a first source of information.

1. HOST GUIDE
H o m e s t a y s . A n d M o r e .

2. STAYZILLA.COM
Register with your
Local Government Authorities
Official Homestay Partners for

3. CONTENT
Post Listing Checklist
Photography Guide
Receiving Bookings
Monthly Occupancy & Income
Pricing, Review & Occupancy Relation
Maximising Visibility
Booking Management
a) Pre Arrival Communication Tips
b) Housekeeping Tips
c) House Rules
WOW Experience
a) Welcoming Guest
b) Engagement & Delight
Guest Departure
Responsible Hosting
Keeping Records
a) Pre Departure
b) Post Departure
01
02
03
05
07
09
10
14
17
18
19
Hosting vs Rentals 08
STAYZILLA.COM

4. Post Listing Checklist
Things to watch
1
QUALITY
L I V E
H
OMESTA
Y
Profile Photo
Updated
Inventory
Rate
Updation
Property
Location
House Rules
Inform
Neighbourhood
Landmark
STAYZILLA.COM

5. Photography Review Guide
2
Importance of Photos
1. Impact on Bookings
Super photos have a direct impact on your bookings. The better your property
looks, the better your chances to get bookings
2. Impact on Property views
Super photos lead to more clicks on your listing and more property views,
by many more future Guest
What kind of photos
Photo Quality
Remember to shoot your photos when the light is just right
Well lit
Good size and resolution
Make sure you upload high resolution photos of size 1 to 5 MB
Your make or break factor for views
Exterior Bedroom Washroom
Host Family Kitchen Living Room
STAYZILLA.COM

6. Receive Bookings
Start Low, Make More Money
`900 per night
Guest House
`1200 per night `1500 per night
Ideal Start off price for your room to
Convert Views to Bookings
3(cont’d)
Average price per night `1200
Service Apartment Hotel
`600per night
NON METROS
STAYZILLA.COM

7. Receive Bookings
Start Low, Make More Money
`5000 per night
4 star Hotel
`6000 per night
4(cont’d)
Average price per night `5000
Resort
`1500per night
`4000 per night
Service Apartment
Ideal Start off price for your room to
Convert Views to Bookings
METROS
STAYZILLA.COM

8. 600
Season
Similar
Hotel Room
Homestay
Room
Predicted
Occupancy
(Monthly)
Predicted
Income
(Monthly)
With a Price Range of
Monthly Occupancy & Income
per night
Normal
Normal
Normal
10%
5%
30%
Normal Pricing
Stayzilla Suggested Pricing
Normal
Peak
Low
50%
50%
65%
Season
Similar
Hotel Room
Homestay
Room
Predicted
Occupancy
(Monthly)
Predicted
Income
(Monthly)
4500
90001000
1500
1750
1500
1500
1500
1000
1500
2500
600
800
1333
9000
12000
26000
2625
NON METROS
5
STAYZILLA.COM
TIPS: Daily Low pricing ensures more monthly income.

9. 6
Normal
Normal 10%
5%
TIPS: Daily Low pricing ensures more monthly income.
Monthly Occupancy & Income
2500
2500
Normal 2500 30%1800 16200
7500
4500
2500
3000
Low 1700 1020 50% 15300
Peak 65%24004500 46800
METROS
Normal 50%15002500 22500
Season
Similar
Hotel Room
Homestay
Room
Predicted
Occupancy
(Monthly)
Normal Pricing
Stayzilla Suggested Pricing
Season
Similar
Hotel Room
Homestay
Room
Predicted
Occupancy
(Monthly)
Predicted
Income
(Monthly)
Predicted
Income
(Monthly)
STAYZILLA.COM
1500
With a Price Range of
per night

10. Important Factors for Demands
Pricing, Review & Occupancy Relation
Q1
(0-3 months)
Q2
(4-6 months)
Q3
(7-9 months)
Q4
(10-12 months)
No of Reviews 0 ~2 ~6 ~10
Your Homestay
Price
1200 1200 1200 1600
Predicted
Occupancy
25% 50% 65% 50%
Predicted Monthly
Income
9000 18000 23400 24000
Low Pricing Leads to
Better occupancy
More occupancy,
More customers
More Customers,
More reviews,
Better occupancy
Instead of daily
income focus
on monthly
income.
7STAYZILLA.COM

11. 8
Landlord Host
Monthly Earning Fixed Rental
Rooms x Ideal Price X Nights
Occupancy 30 nights 10 nights only
No of Rooms 2 2
2 x 600 x 10
Potentially 50%more monthly income
`12,000/-
Increase your montly income from same house
No Agreement, No Bondage, Host when you want
Huge Upside - Earn more during peak season
As Homestay
Monetary benefits of being a Host than a Landlord
Hosting vs Rentals
`8,000/-
As Rental
STAYZILLA.COM

12. Confirm Booking Positive Review
Host App
Maximising Visibility
Quality Images Notifications Ready
9
Download
Tips to attract more Guests
HOST
STAYZILLA.COM

13. Bookings Management
Receiving Notifications & Booking Acceptance
Guest Books
Notification Received
Host
ConfirmYes No
Press
Confirm
Button
Press
Reject
Button
Booking
confirmed
Booking
not confirmed
10
Repeated
Guests
STAYZILLA.COM

14. Pre-Arrival Communication Tips
Communicate with your Guest post booking
confirmation
Chat with your Guest
Provide Property Location
Share Local Transportation Info
Ask Special Requests
Share Alternate Contact Number
Confirm Time of Arrival
11STAYZILLA.COM

15. Housekeeping Tips
Ensure clean Washroom
Room Freshner & Mosquito Repellent
Spare Key for the Guest use
Clean and fresh Bed Linen
Provide – Towels, Toiletries, Slippers,
First Aid kit, Drinking water, etc
Have Door Mats
Place Garbage Bins in Bedroom and
Bathroom
Inform neighbourhood / security office
on Guest arrival
Ensure property is clean and tidy
12STAYZILLA.COM

16. House rules
13
Garbage disposal
Smoking & Alcohol consumption
Outside food consumption on property
Entry & Exit timings to the premises
Handling pets
Guest parking area
STAYZILLA.COM

17. What to do upon a Guest’s arrival
WOW Experience
Ensure someone is present to welcome Guest
Offer Water/ Tea / Coffee / Beverages on Guest arrival
Provide Guest an orientation of the house and other
access areas
Inform Guest on the domestic help’s hours
Familiarization with electrical switches and remotes
Provide Wifi login details (if available)
Inform on any mobile network issues & charging points in
the property
14STAYZILLA.COM

18. What to do upon a Guest’s arrival
WOW Experience
15
Ask Guest for their food preference
Ask Guest to join meals at your convinience
Be transparent on any extra charges like meals,
laundry, pick-up & drop, etc
Check Guest’s preference on room cleaning
Inform Guest on your availability at the property
Keep the Guest informed on the house & the
residential premise’s safety rules
Demonstrate door locks to the Guest
Provide reading materials (e.g. newspaper, books,
magazines, etc)
STAYZILLA.COM

19. Engagement & Delight
16
Engage guest by
offering breakfast
Offer Guest a ride to
town if possible
Connect informally
on Guest’s
Interest
Info on local
transportation and
traffic hours
Provide hyper local
info – places to visit,
popular eatouts,
events
WOW Experience
STAYZILLA.COM

20. Managing Guest Departure
17
Prior confirmation on check-out time
Breakfast preference on the departure day
Encourage Guest to review on Stayzilla
Ensure someone is present during check-out
Collect shared items from Guest
eg. Keys, Chargers, etc
Check for any guest items, if left behind
STAYZILLA.COM

21. Responsible Hosting
1018
R
educe Nois
e
Save Water
Do
not pluck Le
aves
Save Power
Avoid Plasti
c
L
im
it Washin
g
Save Paper
Being Eco Friendly Host and Guest
STAYZILLA.COM

22. 1019
Keeping Records
Maintain a Guest Record Register
Collect ID / Address Proof
Submit Guest records regularly
to the local authorities
For International Guests, do not
forget to submit Form C to the local
police station
Form C
Maintain Bookings and Guest Details
STAYZILLA.COM

23. 1020
Customer Feedback Form
Tell us about the property
Excellent Very Good Good Poor Very Poor
Tell us about Stayzilla booking experience
Excellent Very Good Good Poor Very Poor
Your Comments
Property Name
Customer Name
Email ID
Stayzilla Hid :
H o m e s t a y s . A n d M o r e .

24. Inasra Technologies Private Limited
#1090/A, 18th Cross, 14th Main, HSR Layout, 3rd Sector, Bangalore - 560102
Offices: Gurgaon | Bangalore | Chennai | Mumbai | Kolkata
www.stayzilla.com
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staysupport@stayzilla.com
+91-80-33286000
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