The document describes a hypothetical information interaction game where teams earn points by correctly categorizing interactions described in questions under Circulation, Reference, Security, or Display. The team with the most points wins a prize. Ten sample questions are provided describing different patron interactions where the player is to determine the appropriate category.
The document provides guidance for librarians assisting teenage patrons. It emphasizes putting teens at ease by being friendly, asking open-ended questions to understand their needs, and considering limitations like time constraints or lack of money. It also notes developmental factors like impulsivity in teen brains and recommends following up to ensure teens get the help they need. Suggested resources include databases, reference materials, and homework help tools tailored for teens.
The first document is about a puppy with slobber and mentions the puppy's paws and tail. The second document describes water, a beak and feathers at a pond with splashing. The third talks about Easter eggs in a pink basket for spring.
10 INZICHTEN OM SUCCESVOL IN ORGANISATIES TE INNOVERENMisha de Sterke
This document contains 10 photo credits from various photographers including Bert Kaufmann, Denkbeeldhouwer, vredeseilanden, Sebastiaan ter Burg, hellolapomme, Walmart Corporate, Luciana.Luciana, Marit & Toomas Hinnosaar, %Äregelzam0ra%o, and kennymatic. It encourages the reader to get started creating their own Haiku Deck presentation on SlideShare.
Parallel universes of DevOps and cloud developers, plus a BONUS config manage...Donnie Berkholz
The document discusses the relationship between DevOps and cloud development. It notes that while DevOps focuses on breaking down silos through practices like infrastructure as code and monitoring, cloud development emphasizes APIs, SDKs, and continuous integration - showing how the two fields overlap in their goal of improving developer and operations experiences. The document suggests that both approaches could be united through an application-centric or business-centric worldview rather than a code-centric vs. systems-centric split.
Healthy Cooking with Chef Oliver: Lemon chicken orzo salad & strawberry sorbe...Trecie Jeffcoat
ENJOY THE SLIDE SHOW!
Source Nation! Join Chef Oliver in the kitchen now as he prepares another amazing dish and dessert. What's on the menu? Lemon Chicken Orzo salad & strawberry sorbet.
Follow along using the slide show.
Click on the link below to listen in or call 619-924-0933.
http://www.blogtalkradio.com/sourceradio/2015/03/12/everything-wkathyb-chef-oliverdr-julissakristy-mccarley-susan-mcghee
DemandForce's communication is consistent but the visual design is not very appealing. While DemandForce and Eclipse are integrated, appointments cannot be directly scheduled through DemandForce. The document criticizes DemandForce for its lack of visual appeal and inability to directly schedule appointments through the platform.
The document provides guidance for librarians assisting teenage patrons. It emphasizes putting teens at ease by being friendly, asking open-ended questions to understand their needs, and considering limitations like time constraints or lack of money. It also notes developmental factors like impulsivity in teen brains and recommends following up to ensure teens get the help they need. Suggested resources include databases, reference materials, and homework help tools tailored for teens.
The first document is about a puppy with slobber and mentions the puppy's paws and tail. The second document describes water, a beak and feathers at a pond with splashing. The third talks about Easter eggs in a pink basket for spring.
10 INZICHTEN OM SUCCESVOL IN ORGANISATIES TE INNOVERENMisha de Sterke
This document contains 10 photo credits from various photographers including Bert Kaufmann, Denkbeeldhouwer, vredeseilanden, Sebastiaan ter Burg, hellolapomme, Walmart Corporate, Luciana.Luciana, Marit & Toomas Hinnosaar, %Äregelzam0ra%o, and kennymatic. It encourages the reader to get started creating their own Haiku Deck presentation on SlideShare.
Parallel universes of DevOps and cloud developers, plus a BONUS config manage...Donnie Berkholz
The document discusses the relationship between DevOps and cloud development. It notes that while DevOps focuses on breaking down silos through practices like infrastructure as code and monitoring, cloud development emphasizes APIs, SDKs, and continuous integration - showing how the two fields overlap in their goal of improving developer and operations experiences. The document suggests that both approaches could be united through an application-centric or business-centric worldview rather than a code-centric vs. systems-centric split.
Healthy Cooking with Chef Oliver: Lemon chicken orzo salad & strawberry sorbe...Trecie Jeffcoat
ENJOY THE SLIDE SHOW!
Source Nation! Join Chef Oliver in the kitchen now as he prepares another amazing dish and dessert. What's on the menu? Lemon Chicken Orzo salad & strawberry sorbet.
Follow along using the slide show.
Click on the link below to listen in or call 619-924-0933.
http://www.blogtalkradio.com/sourceradio/2015/03/12/everything-wkathyb-chef-oliverdr-julissakristy-mccarley-susan-mcghee
DemandForce's communication is consistent but the visual design is not very appealing. While DemandForce and Eclipse are integrated, appointments cannot be directly scheduled through DemandForce. The document criticizes DemandForce for its lack of visual appeal and inability to directly schedule appointments through the platform.
The document lists aliases for weapons and equipment that can be automatically purchased in a game using the "autobuy" console command. It includes aliases for primary weapons like the M4A1, AK47, Famas, and Galil, secondary weapons such as the P90 and MP5, armor, grenades, and other utilities. The autobuy system will purchase the first listed primary weapon, skipping the rest, and the first secondary, in order to quickly equip the player at the start of rounds.
«Развитие зимнего туризма в Архангельской области» (Старостина Анастасия Александровна — министр по делам молодежи, спорту и туризму Архангельской области)
PLLEDCCN14 PLLEDATC48:due proiettori per esterni IP65 LED RGBW.Colorare ed illuminare facciate di edifici anche di grandi dimensioni.su www.audio-luci-store.it
Healthy Cooking with Chef Oliver black beans-1.15.15Trecie Jeffcoat
ENJOY THE SLIDE SHOW!
Source Nation! Be sure to join us LIVE at 6 for Healthy Cooking with Chef Oliver. Tune in as he prepares, Black Bean Soup with peppers, onions, cilantro, and sour cream. A great healthy and budget friendly meal for this type of weather. Don't forget to follow along with the slideshow to see how easy it is for you to prepare this meal in your very own kitchen. You've heard it here from your favorite radio station, Source Radio Network.
The document lists various baby animals and their names, including that a baby pig is called a piglet, a baby sheep is a lamb, a baby horse is a foal, a baby cow is a calf, a baby dog is a puppy, a baby cat is a kitten, a baby hen is a chick, and a baby duck is a duckling.
This very short document does not contain enough substantive information to summarize in 3 sentences or less. It consists of only the word "Test" repeated multiple times without any additional context.
At a local library, employees discovered that a coworker's desk had been emptied and their nameplate removed. When asking the supervisor, they were told the employee no longer worked there. The supervisor then added that money missing from the cash drawer seemed to be resolved by the situation. The employees were initially puzzled but came to understand that the missing employee was likely responsible for the missing money and no longer worked at the library as a result.
Rangatiratanga: encouraged to lead - wear your heart on your sleeveCath Sheard
This is a lightning presentation I first gave at the LIANZA 2013 conference in Hamilton. It looks at why we should be prepared to show our emotions at work, especially when leading a team of staff.
When Teens Attack: Tips for Dealing with 12 Year Olds and Other Difficult Cus...Jen Robinson
A patron asked for information about Assyrian culture for a school project but became impatient and rude, ending the chat session early. When dealing with difficult teen patrons on chat, it is important to remain positive, set clear expectations, acknowledge their impatience while moving the conversation forward, and redirect any attempts to go off topic back to their original question. Teens' brains are still developing so they have less impulse control; the goal is to help them while making a positive impression.
The document provides tips for maintaining civility and good manners in the workplace. It discusses best practices for communicating effectively via email, voicemail, telephone and in-person. Specific recommendations include writing formal emails, leaving detailed voicemail messages, properly transferring calls, and demonstrating polite behavior like saying please, thank you and smiling. The overall message is that practicing courtesy and consideration can create a better work environment and quality of life.
The document provides an overview of Nicolette Warisse Sosulski's experience providing instruction and outreach as a business librarian at the Portage District Library. It discusses the types of research instruction she provides to patrons through chat reference, in-person, and for specialized groups like entrepreneurs, job seekers, and seniors. This includes impromptu instruction to help students and others with urgent research needs as well as planned instruction through presentations, classes, and "guerilla instruction" approaches. The document emphasizes adapting instruction methods to different audiences and situations.
This document provides tips on how to declutter and organize different areas of one's life, including the home, mind, relationships, time management, and work area. It discusses how clutter in these areas can cause stress and prevent success and achievement of goals. Specific strategies are given for each area, such as getting rid of unused items, paying attention to thoughts, evaluating friendships, waking up earlier, and creating compartments at the desk. The overall message is that decluttering multiple domains can help reduce anxiety and allow one to reach their full potential.
Robin Frank presented on effectively networking. The presentation covered 17 tips for networking including finding networking opportunities, starting conversations, following up, and connecting on social media. Frank provided 30 conversation starters and discussed being an engaging person through body language, attitude, and facilitating connections between others. The session aimed to help attendees feel more comfortable networking.
1) The document provides guidance on choosing the right toys and gifts for others by considering their interests, age, what may be lacking in their life, their dreams, durability and practicality of gifts.
2) It emphasizes paying attention to these factors to ensure gifts are appropriate and will bring joy rather than causing issues like misunderstandings or ruining relationships.
3) The wrong gift can send the wrong message, not benefit the receiver, spark misunderstandings, or damage relationships if not chosen carefully based on understanding the recipient. Choosing gifts requires thoughtfulness.
1) The document provides guidance on customer service skills for library staff. It emphasizes that the library's mission is to serve the public and provide free access to materials and information without discrimination.
2) Basic greetings and offering help to patrons in a friendly manner are important for meeting and engaging with patrons. Staff should acknowledge patrons and offer assistance.
3) When handling phone calls, staff should answer promptly, identify themselves, speak with a friendly tone, offer to find information for callers, and thank callers before ending the call.
This document provides a method for finding happiness through paying it forward. It encourages the reader to identify what makes them truly happy, clear away distractions, and find ways to help others through the areas that bring them joy. Some examples given are volunteering at an animal shelter and holding a fundraiser. The document also describes a contest where people write about how they want to help others and prizes include money, downloads, and help bringing ideas to life. The overall message is that true happiness comes from being true to oneself and helping others.
This document provides a method for finding happiness through paying it forward. It encourages the reader to identify what makes them truly happy, clear away distractions, and find ways to help others through the areas that bring them joy. Some examples given are volunteering at an animal shelter and holding a fundraiser. The document also describes a contest where people write about how they want to help others and prizes include money, downloads, and help bringing ideas to life. The overall message is that true happiness comes from being true to oneself and helping others.
This document provides a method for finding happiness through paying it forward. It encourages the reader to identify what makes them truly happy, clear away distractions, and find ways to help others through the areas that bring them joy. Some examples given are volunteering at an animal shelter and holding a fundraiser. The document also describes a contest where people write about how they want to help others and prizes include money, downloads, and help bringing ideas to life. The overall message is that true happiness comes from being true to oneself and helping others.
This document provides a method for finding happiness through paying it forward. It encourages the reader to identify what makes them truly happy, clear away distractions, and find ways to help others through the areas that bring them joy. Some examples given are volunteering at an animal shelter and holding a fundraiser. The document also describes a contest where people write about how they want to help others and prizes include money, downloads, and help bringing ideas to life. The overall message is that true happiness comes from being true to oneself and helping others.
The document lists aliases for weapons and equipment that can be automatically purchased in a game using the "autobuy" console command. It includes aliases for primary weapons like the M4A1, AK47, Famas, and Galil, secondary weapons such as the P90 and MP5, armor, grenades, and other utilities. The autobuy system will purchase the first listed primary weapon, skipping the rest, and the first secondary, in order to quickly equip the player at the start of rounds.
«Развитие зимнего туризма в Архангельской области» (Старостина Анастасия Александровна — министр по делам молодежи, спорту и туризму Архангельской области)
PLLEDCCN14 PLLEDATC48:due proiettori per esterni IP65 LED RGBW.Colorare ed illuminare facciate di edifici anche di grandi dimensioni.su www.audio-luci-store.it
Healthy Cooking with Chef Oliver black beans-1.15.15Trecie Jeffcoat
ENJOY THE SLIDE SHOW!
Source Nation! Be sure to join us LIVE at 6 for Healthy Cooking with Chef Oliver. Tune in as he prepares, Black Bean Soup with peppers, onions, cilantro, and sour cream. A great healthy and budget friendly meal for this type of weather. Don't forget to follow along with the slideshow to see how easy it is for you to prepare this meal in your very own kitchen. You've heard it here from your favorite radio station, Source Radio Network.
The document lists various baby animals and their names, including that a baby pig is called a piglet, a baby sheep is a lamb, a baby horse is a foal, a baby cow is a calf, a baby dog is a puppy, a baby cat is a kitten, a baby hen is a chick, and a baby duck is a duckling.
This very short document does not contain enough substantive information to summarize in 3 sentences or less. It consists of only the word "Test" repeated multiple times without any additional context.
At a local library, employees discovered that a coworker's desk had been emptied and their nameplate removed. When asking the supervisor, they were told the employee no longer worked there. The supervisor then added that money missing from the cash drawer seemed to be resolved by the situation. The employees were initially puzzled but came to understand that the missing employee was likely responsible for the missing money and no longer worked at the library as a result.
Rangatiratanga: encouraged to lead - wear your heart on your sleeveCath Sheard
This is a lightning presentation I first gave at the LIANZA 2013 conference in Hamilton. It looks at why we should be prepared to show our emotions at work, especially when leading a team of staff.
When Teens Attack: Tips for Dealing with 12 Year Olds and Other Difficult Cus...Jen Robinson
A patron asked for information about Assyrian culture for a school project but became impatient and rude, ending the chat session early. When dealing with difficult teen patrons on chat, it is important to remain positive, set clear expectations, acknowledge their impatience while moving the conversation forward, and redirect any attempts to go off topic back to their original question. Teens' brains are still developing so they have less impulse control; the goal is to help them while making a positive impression.
The document provides tips for maintaining civility and good manners in the workplace. It discusses best practices for communicating effectively via email, voicemail, telephone and in-person. Specific recommendations include writing formal emails, leaving detailed voicemail messages, properly transferring calls, and demonstrating polite behavior like saying please, thank you and smiling. The overall message is that practicing courtesy and consideration can create a better work environment and quality of life.
The document provides an overview of Nicolette Warisse Sosulski's experience providing instruction and outreach as a business librarian at the Portage District Library. It discusses the types of research instruction she provides to patrons through chat reference, in-person, and for specialized groups like entrepreneurs, job seekers, and seniors. This includes impromptu instruction to help students and others with urgent research needs as well as planned instruction through presentations, classes, and "guerilla instruction" approaches. The document emphasizes adapting instruction methods to different audiences and situations.
This document provides tips on how to declutter and organize different areas of one's life, including the home, mind, relationships, time management, and work area. It discusses how clutter in these areas can cause stress and prevent success and achievement of goals. Specific strategies are given for each area, such as getting rid of unused items, paying attention to thoughts, evaluating friendships, waking up earlier, and creating compartments at the desk. The overall message is that decluttering multiple domains can help reduce anxiety and allow one to reach their full potential.
Robin Frank presented on effectively networking. The presentation covered 17 tips for networking including finding networking opportunities, starting conversations, following up, and connecting on social media. Frank provided 30 conversation starters and discussed being an engaging person through body language, attitude, and facilitating connections between others. The session aimed to help attendees feel more comfortable networking.
1) The document provides guidance on choosing the right toys and gifts for others by considering their interests, age, what may be lacking in their life, their dreams, durability and practicality of gifts.
2) It emphasizes paying attention to these factors to ensure gifts are appropriate and will bring joy rather than causing issues like misunderstandings or ruining relationships.
3) The wrong gift can send the wrong message, not benefit the receiver, spark misunderstandings, or damage relationships if not chosen carefully based on understanding the recipient. Choosing gifts requires thoughtfulness.
1) The document provides guidance on customer service skills for library staff. It emphasizes that the library's mission is to serve the public and provide free access to materials and information without discrimination.
2) Basic greetings and offering help to patrons in a friendly manner are important for meeting and engaging with patrons. Staff should acknowledge patrons and offer assistance.
3) When handling phone calls, staff should answer promptly, identify themselves, speak with a friendly tone, offer to find information for callers, and thank callers before ending the call.
This document provides a method for finding happiness through paying it forward. It encourages the reader to identify what makes them truly happy, clear away distractions, and find ways to help others through the areas that bring them joy. Some examples given are volunteering at an animal shelter and holding a fundraiser. The document also describes a contest where people write about how they want to help others and prizes include money, downloads, and help bringing ideas to life. The overall message is that true happiness comes from being true to oneself and helping others.
This document provides a method for finding happiness through paying it forward. It encourages the reader to identify what makes them truly happy, clear away distractions, and find ways to help others through the areas that bring them joy. Some examples given are volunteering at an animal shelter and holding a fundraiser. The document also describes a contest where people write about how they want to help others and prizes include money, downloads, and help bringing ideas to life. The overall message is that true happiness comes from being true to oneself and helping others.
This document provides a method for finding happiness through paying it forward. It encourages the reader to identify what makes them truly happy, clear away distractions, and find ways to help others through the areas that bring them joy. Some examples given are volunteering at an animal shelter and holding a fundraiser. The document also describes a contest where people write about how they want to help others and prizes include money, downloads, and help bringing ideas to life. The overall message is that true happiness comes from being true to oneself and helping others.
This document provides a method for finding happiness through paying it forward. It encourages the reader to identify what makes them truly happy, clear away distractions, and find ways to help others through the areas that bring them joy. Some examples given are volunteering at an animal shelter and holding a fundraiser. The document also describes a contest where people write about how they want to help others and prizes include money, downloads, and help bringing ideas to life. The overall message is that true happiness comes from being true to oneself and helping others.
This document provides a method for finding happiness through paying it forward. It encourages the reader to identify what makes them truly happy, clear away distractions, and find ways to help others through the areas that bring them joy. Some examples given are volunteering at an animal shelter and holding a fundraiser. The document also describes a contest where people write about how they want to help others and prizes include money, downloads, and help bringing ideas to life. The overall message is that true happiness comes from being true to oneself and helping others.
This document provides a method for finding happiness through paying it forward. It encourages the reader to identify what makes them truly happy, clear away distractions, and find ways to help others through the areas that bring them joy. Some examples given are volunteering at an animal shelter and holding a fundraiser. The document also describes a contest where people write about how they want to help others and prizes include money, downloads, and help bringing ideas to life. The overall message is that true happiness comes from being true to oneself and helping others.
This document provides a method for finding happiness through paying it forward. It encourages the reader to identify what makes them truly happy, clear away distractions, and find ways to help others through the areas that bring them joy. Some examples given are volunteering at an animal shelter and holding a fundraiser. The document also describes a contest where people write about how they want to help others and prizes include money, downloads, and help bringing ideas to life. The overall message is that true happiness comes from being true to oneself and helping others.
This document provides a method for finding happiness through paying it forward. It encourages the reader to identify what makes them truly happy, clear away distractions, and find ways to help others through the areas that bring them joy. Some examples given are volunteering at an animal shelter and holding a fundraiser. The document also describes a contest where people write about how they want to help others and prizes include money, downloads, and help bringing ideas to life. The overall message is that true happiness comes from being true to oneself and helping others.
The document provides information for teen volunteers at the Howell Carnegie District Library. It outlines tasks volunteers may be assigned like shelving books, cleaning toys and computers, and organizing materials. It details volunteer responsibilities, expectations for conduct, appropriate dress, and guidelines for absences. Volunteers are thanked for their hard work and asked to let staff know if they have any questions.
Always Here, Always Helpful: Flexible and Fun Virtual Reference in the Public...Jen Robinson
Here are a few thoughts on your questions:
- Patrons from other libraries may use your chat reference service, so requiring a library card could limit its usefulness. However, tracking questions to your own patrons allows for follow up.
- Non-librarians can be trained to handle many reference questions, especially those just needing factual answers. But librarians are best for more in-depth questions. A mix of staff provides flexibility.
- Training should cover reference interview techniques, how to clarify questions, when to refer, customer service skills. New chat operators can shadow experienced ones. Generalists are fine for many questions, but specialists help with subject expertise. Practice and feedback improve skills.
The key is providing consistent
Merideth's Favorite Books provides a list of some of Merideth's favorite books along with short quotes and descriptions from each book. Some of the books mentioned include Chalice by Robin McKinley, Code Name Verity by Elizabeth Wein, The Fault in Our Stars by John Green, Fire by Kristin Cashore, Gaudy Night by Dorothy L. Sayers, The Ocean at the End of the Lane by Neil Gaiman, The Raven Boys by Maggie Stiefvater, Terrier by Tamora Pierce, and Wonder Woman: The Hiketeia by Greg Rucka and J.G. Jones. The document also provides Merideth's contact information and background working as a lib
This document provides contact information for a teen library in Glendale, Arizona including their website www.glendaleaz.com/teenlibrary and social media pages on Facebook at http://facebook.com/glendaleteenlibrary and Tumblr at http://glendaleteenlibrary.tumblr.com/. The document begins with "Once Upon a Time...." but does not provide any other context.
Greek and Roman Gods in Modern Life by Mari BenjaminMeridethLibrarian
The document discusses various modern references and their connections to Greek and Roman mythology. It provides examples of companies, products, and creative works that reference mythical gods, creatures, and heroes in their names or concepts. These include Sherlock referencing Janus's two faces; FTD Floral symbolizing Hermes as a messenger; morphine named after Morpheus who causes sleep; Ajax cleaner referencing the warrior; and the Achilles tendon located at the hero's vulnerable heel. Common themes are powers or attributes of the mythical figures being reflected in the modern namesakes.
The document discusses ways for book clubs to reduce costs and improve discussions. It notes that book clubs can be expensive, especially if adding extra activities, but that they don't have to be. It then provides tips for getting started, selecting books, and keeping discussions on track such as choosing accessible books, discussing them ahead of time, and addressing issues like members not reading the book or going off topic. The document also provides links to related resources.
The document describes a proposed online game where players complete missions by exploring locations, people, and events to earn levels and progress up a leaderboard. Players log into the game website to receive missions, then scan QR codes and URLs at locations to log completed missions. As players complete more missions, they level up from Recruit to Spy Master. The website would track players' progress and display a leaderboard. New missions would constantly be added to the game.
2. • You will be presented with a hypothetical
information interaction.
• Your team will decide:
• How many hash marks you would make
• What categories (Reference, Circulation,
Security or Display) you would make them in.
• You receive 1 point for every correct hashmark
in the correct category.
• The team with the most points at the end of the
game wins a somewhat fabulous prize.
3. QUESTION1
A harried mom comes up to the Youth Desk.
She wants to know why her pin number is
not working. You reset it, but, she comes
back because her card is blocked. Why?!
Fines? But! They’re less than $10. More
than 3 months old? Whatever. She’ll pay
them. She has to go to the Service Desk?
She’ll do it later. Could she just get her 3 kids
on the YouthGame computers?
You are working the Youth Desk…
2 Circulation – resetting the pin, checking the account
2 Reference – referring her to another desk and giving
her kids passwords.
4. QUESTION2
A patron calls in wanting to renew
his DVDs.
You look at his account, and he is
blocked because his card is expired.
You update his card and renew his
items.
You are on Circ Workroom Phones
2 Circulation – updating his card and renewing his
DVDs.
5. QUESTION3
An irate patron comes to you.
There’s a dad with a baby in a
stroller in ERI. The baby is noisy.
The patron is trying to work!
The baby is not that noisy, but you
suggest the father use the Youth
computers instead.
You are on the Service Desk
1 Security – noisy baby
1 Reference – telling father about youth computers.
6. QUESTION4
You notice a small child climbing on the shelves. You stop her, and ask
where her parent is. The child points in the general direction of the Adult
Dept. You take the child to find the parent. Sure enough, they are browsing
the DVD section. You explain to the adult that the code of conduct states
children under 10 must be accompanied by an adult.
You are on the Youth Desk
3 Security – stopping climbing, lost child and
explaining code of conduct.
7. QUESTION5
A very sweet little old lady comes up to the desk.
She wants to check out her items, but she needs
to renew her card first, and, she wants to buy
these books from the booksale. And while she’s
here, she’s wondering if you could tell her which
James Patterson books she hasn’t read. Oh! She
hasn’t read that one. Is it in? Could you put it on
hold for her? But, she needs the large print.
Could you cancel the hold you just placed and put
it on the large print? And is there someone she
could talk to about the library hours? She really
wishes you were open Wednesday mornings.
You are on the Service Desk
4 Circulation – renewing the card; checking out;
booksale; cancelling hold;
3 Reference – Finding James Patterson titles, placing
hold, placing hold on large print.
Referring her to Branches Manager.
8. QUESTION6
You are called out to ERI. There is a woman
needing help with her resume. There’s a weird
line on it. And the spacing is all screwed up. OH!
You fixed it. Thank you! Now, what is an
attachment? The patron needs to send the
resume via e-mail as an attachment. A USB stick?
What’s that? Dropbox? Like, at her house? She
can e-mail it to herself? Really?
Now, she needs to print 10 copies, but she
doesn’t have any cash. She has a debit card, will
that work? How do you print?
You are the Librarian on Call
3 Reference – fixing the resume; saving it/emailing it;
showing her how to print
1 Circulation – taking the debit payment
9. QUESTION7
A very upset gentlemen comes to the desk. He
got a letter from a credit agency! Saying he was
in collections. A lost book? Preposterous. He
never even checked that book out! Yes, he
renewed it multiple times, but he has looked
everywhere, and does not have the book. We’ve
made a mistake. Yes, his phone number and e-
mail is correct. Yes, he received the overdue
notices. But he should not be charged for the
book. The fine should be removed immediately!
He demands to speak to a supervisor!
You are at the Service Desk.
1- Circulation (looking at his account and then you
should get a Circ person because this is
a collections account!)
10. QUESTION8
You have been forwarded a call from the CWP
person. Do you have the book the Applique
Guidebook? No? How about Applique
Techniques from Around the World? Not that
one either? Can you borrow them from
somewhere else? Interlibrary Loan? Great!
Now, there’s a third book. It’s not really a book,
it’s a calendar that has applique patterns in it.
Libraries don’t usually buy calendars? Do you
have anything with applique patterns?
You are the Librarian on Call
4- Reference – Searching her titles, ILLing 2, explaining
the calendar thing and searching for
more applique books.
11. QUESTION9
A family comes up to the desk. Both of the
parents want cards. Plus, they want to get
cards for each of the 4 kids. Can you tell
them about youth programs at the library?
When are your storytimes? Do you take teen
volunteers? Where are the bestsellers
located? Do you have a special section on
Homeschooling? Where do you keep the
Christian Fiction? Can you recommend a
good, clean mystery for a middle school
reader?
You are on the Service Desk
6- Circulation – New Cards
7 – Reference – Youth Programming, Storytimes, Teen
Volunteering, Best Sellers, Christian
Fiction, Homeschooling and Reader’s
Advisory
12. QUESTION10
You are on the Service Desk
4 – Reference (connecting to WiFi, slow WiFi, can she
use the staff WiFi, question about study
rooms)
1 – Security (when she became agitated and abusive)
A woman is having trouble connecting to the Internet on her laptop. Can you help
her get on?
(A few minutes later)
The WiFi in this building is really slow, can you do anything to speed it up? What
about the GPLSTAFF network. Is it faster? Can you put her on that? Well, why not?
She has a job interview, and the WiFi is just too slow!
(A few more minutes later)
She needs to use a study room for her interview. What do you mean you don’t have
study rooms! You’re a library! Why is it so noisy in here? You need to tell those
people to be quiet. You clearly don’t want her to get the job. You are discriminating
against the unemployed. Her taxes pay your salary. No, she will not calm down. You
are just stupid and incompetent.