Standing on principle
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The document discusses principles for working with customers and managers. It advises looking for simple solutions to real customer needs rather than just requested solutions. It also suggests generalizing applications when possible and not allowing intimidation into poor decisions. Honesty with customers and notifying them of changes are also principles discussed. Integrity and avoiding unattainable commitments are principles for working with managers.
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The document discusses principles for software analysts and developers to follow when working with customers and managers. Some key points made include:
1) Look past a customer's initial feature request to understand the underlying real need and find simple, cost-effective solutions.
2) Consider needs beyond the primary customers by generalizing applications where possible.
3) Do not let customers pressure you into poor design decisions if their software expertise is limited.
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Pagina 157
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01 pagina 161_autoev
Este documento presenta varios ejercicios sobre operaciones con fracciones, incluyendo reducir fracciones a común denominador, ordenar fracciones, sumar, restar, multiplicar y dividir fracciones, resolver expresiones con paréntesis y operaciones combinadas, y resolver problemas que involucran fracciones. El documento proporciona soluciones detalladas a cada ejercicio.
Standing on principle
The document discusses principles for software analysts and developers to follow when working with customers and managers. Some key points made include:
1) Look past a customer's initial feature request to understand the underlying real need and find simple, cost-effective solutions.
2) Consider needs beyond the primary customers by generalizing applications where possible.
3) Do not let customers pressure developers into poor design decisions if the customer's technical expertise is limited.
4) Be honest with stakeholders about estimates, commitments, and changes to avoid unrealistic expectations.
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In this training powerpoint, you can educate and train employees to deliver professional customer service to external paying customers as well as internal customers.
LEARNING OBJECTIVES:
1. To instill in customer service professionals the importance of providing excellent customer service
2. To equip customer service professionals with effective techniques and skills to provide excellent service
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2. Key Elements of Customer Service
3. Effective Techniques and Skills
4. Dealing with Different Types of Customers
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Process impact - standing on principles
The document discusses principles for software analysts and developers to follow when working with customers and managers. Some key points made include:
1) Look past a customer's initial feature request to understand the underlying real need and find simple, cost-effective solutions.
2) Consider needs beyond the primary customers by generalizing applications where possible.
3) Do not let customers pressure you into poor design decisions if their software expertise is limited.
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Este documento presenta varios ejercicios sobre operaciones con fracciones, incluyendo reducir fracciones a común denominador, ordenar fracciones, sumar, restar, multiplicar y dividir fracciones, resolver expresiones con paréntesis y operaciones combinadas, y resolver problemas que involucran fracciones. El documento proporciona soluciones detalladas a cada ejercicio.
Standing on principle
The document discusses principles for software analysts and developers to follow when working with customers and managers. Some key points made include:
1) Look past a customer's initial feature request to understand the underlying real need and find simple, cost-effective solutions.
2) Consider needs beyond the primary customers by generalizing applications where possible.
3) Do not let customers pressure developers into poor design decisions if the customer's technical expertise is limited.
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Customer service is about how a company deals with its consumers before, during and after a purchase or use of a service. It is a series of activities designed to enhance the level of customer satisfaction - that is, the feeling that a product or service has met the customer expectation. A combination of knowledge, attitude, techniques and skills are essential for the customer service professional to provide a holistic and quality customer experience.
In this training powerpoint, you can educate and train employees to deliver professional customer service to external paying customers as well as internal customers.
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1. To instill in customer service professionals the importance of providing excellent customer service
2. To equip customer service professionals with effective techniques and skills to provide excellent service
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4. Dealing with Different Types of Customers
This training powerpoint includes exercises for individual and group discussions and role plays.
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Standing on principle
- 1. Standing on Principle Karl E. Wiegers
- 2. Integrity and Intelligence: With Customers • Look for simple and cheap solutions for the real need of your customer, not just the solution that he initially requested • Look beyond the local interests of the primary customers to see whether you can easily generalize an application to meet a broader need
- 3. Integrity and Intelligence: With Customers • Do not allow the customer to intimidate you into making poor decisions. • Be honest with your customers. Offer them accurate information, whether or not it is good news. • If you agree to a commitment and something changes let the other people involved know as soon as you can, so you can work out an alternative.
- 4. Integrity and Intelligence: With Managers • Don’t say something that is not true just because the manager wants to hear that • Agreeing to unattainable commitments is unprofessional and unfair to all involved, including yourself
- 5. The five dimensions of a software project