SlideShare a Scribd company logo
1
Background
James, 70, lives at home with his
wife, Mary. They have a two storey
house and live near their kids.
2
Problem
James has a knee replacement due
to arthritis. While he recovers, his
family consider options for helping
him to continue to live his life in
safety and comfort.
3
Current solution
A stair lift will not fit the house and
James’ family know that he would
be too proud to use one anyway.
The best solution offered by Health
Care company is to live downstairs
and build an extension on to the
house. They will only partially fund
this construction.
4
A better solution
The thought of not using the entire
upstairs half of the house seems
crazy to James’ family. They are left
thinking; “Surely there is a better
alternative to this?” Installing an
elevator would be too expensive,
would take away James’ and Mary’s
dignity, and would cause them
to age quicker as they became
dependent on it.
5
Introducing StairWear
James’ family discovers StairWear, a
suite of custom-fit accessories that
make stairs safer by providing:
1. More foot space on each step
2. Better grip on each step
3. Improved visibility of each step
They decide to get one for the main
stairs inside, as well as the outdoor
steps as it is so affordable!
6
Preparation
James’ daughter, Ellie, measures
the size and angles of the steps.
She is confident doing this herself,
but StairWear offers professional
expertise if required.
7
Placing an order
Ellie uses the inuitive StairWear site
to configure the products to James’
and Mary’s exact needs. She orders
the perfect size, the perfect grip style,
and their favourite colors.
8
Logistics
By tapping into existing networks
of 3D print providers, construction
experts and delivery services,
StairWear sends the digital file to be
3D printed local to James’ house. It is
then delivered to the door.
9
Installation
The product arrives in pieces that
slot together like Tetris blocks before
being secured to the steps by bolts.
Ellie is confident doing this herself,
but requests for a local construction
experts to make sure the installation
is done properly.
10
Ready for use
The product is immediately ready
for use, and James and Mary can
continue to live their best possible
life, confidently and safely in the
comfort of their own house.

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StairWear user journey

  • 1. 1 Background James, 70, lives at home with his wife, Mary. They have a two storey house and live near their kids.
  • 2. 2 Problem James has a knee replacement due to arthritis. While he recovers, his family consider options for helping him to continue to live his life in safety and comfort.
  • 3. 3 Current solution A stair lift will not fit the house and James’ family know that he would be too proud to use one anyway. The best solution offered by Health Care company is to live downstairs and build an extension on to the house. They will only partially fund this construction.
  • 4. 4 A better solution The thought of not using the entire upstairs half of the house seems crazy to James’ family. They are left thinking; “Surely there is a better alternative to this?” Installing an elevator would be too expensive, would take away James’ and Mary’s dignity, and would cause them to age quicker as they became dependent on it.
  • 5. 5 Introducing StairWear James’ family discovers StairWear, a suite of custom-fit accessories that make stairs safer by providing: 1. More foot space on each step 2. Better grip on each step 3. Improved visibility of each step They decide to get one for the main stairs inside, as well as the outdoor steps as it is so affordable!
  • 6. 6 Preparation James’ daughter, Ellie, measures the size and angles of the steps. She is confident doing this herself, but StairWear offers professional expertise if required.
  • 7. 7 Placing an order Ellie uses the inuitive StairWear site to configure the products to James’ and Mary’s exact needs. She orders the perfect size, the perfect grip style, and their favourite colors.
  • 8. 8 Logistics By tapping into existing networks of 3D print providers, construction experts and delivery services, StairWear sends the digital file to be 3D printed local to James’ house. It is then delivered to the door.
  • 9. 9 Installation The product arrives in pieces that slot together like Tetris blocks before being secured to the steps by bolts. Ellie is confident doing this herself, but requests for a local construction experts to make sure the installation is done properly.
  • 10. 10 Ready for use The product is immediately ready for use, and James and Mary can continue to live their best possible life, confidently and safely in the comfort of their own house.