Servicialisation - Service Specifying: Example E-mailing Service V01.05.00servicEvolution
This extract out of another presentation explains and illustrates the complete and consistent service specification for the precisely & succinctly identified service type 'e-mailing service':
- The service providing quality is specified based on agreed & accepted, practical & binding values for the service attributes 01 thru 11.
- The price for seamlessly & reliably rendering a singular & unique e-mailing service is numbered in the identical service attribute 12 'Service Delivering Price'.
- Furthermore, there are 3 different service levels specified with their particular sets of 12 practical attribute values.
- All this fits on 2 pages only and it becomes the nucleus of practical & binding service providing offerings presented by the accountable service provider in its compact & meaning full service catalogue.
Such a service specification is the starting point of any further method & measure for reliable & cost-efficient service providing management (= servuction management). It is the core document for commissioning and committing as well as for rendering and billing explicitly triggered, singular & unique e-mailing services that have been reliably rendered explicitly to triggering service consumers.
Further details about the methodology of servicialisation are
- explained in the whitepaper 'Servicialisation - Introduction'
http://www.slideshare.net/PaulGHz/servicialisation-introduction-v010100
- illustrated the presentation 'Servicialisation - From Service Identifying to Service Billing'
http://www.slideshare.net/PaulGHz/servicialisation-from-service-identifying-to-service-billing-v010000
s. further documents in German:
- Service-Spezifizierung - Service-Typ & Service-Erbringungsqualität
https://www.slideshare.net/PaulGHz/konzeptpapier-servicespezifizierung-servicetyp-und-serviceerbringungsqualitt-v060100pdf
- Service-Identifizierung - Service-Typ & Wesensmerkmale
https://www.slideshare.net/PaulGHz/konzeptpapier-serviceidentifizierung-servicetyp-wesensmerkmale-v060200pdf
- Service-Kategorien - Service-Objekttypen & Nutzeffekttypen
https://www.slideshare.net/PaulGHz/konzeptpapier-servicekategorien-serviceobjekttypen-nutzeffekttypen-v060200pdf
- Service-Konsument - Wertschöpfer & Umsatzbringer
https://www.slideshare.net/PaulGHz/konzeptpapier-servicekonsument-wertschpfer-umsatzbringer-v060300pdf
- Service Provider - Service-Trilemma & Geschäftsmodell
https://www.slideshare.net/PaulGHz/konzeptpapier-service-provider-servicetrilemma-geschftsmodell-v060200pdf
- Service-Definition - Herleitung & Anwendung
https://www.slideshare.net/PaulGHz/konzeptpapier-servicedefinition-herleitung-und-anwendung-v060200pdf
- Glossar Service-Terminologie
https://www.slideshare.net/PaulGHz/servicialisierung-glossar-serviceterminologie-v070000
- Diskussionspapier 'Workshop 'Service-Definition''
https://www.slideshare.net/PaulGHz/diskussionspapier-workshop-servicedefinition-v090000
In "vodQA - Testing and Beyond" held in March 2012 in ThoughtWorks Pune, Anand Bagmar spoke about - "What is Behavior Driven Testing (BDT)? How does it differ from Behavior Driven Development? What tools support this kind of testing? The value proposition BDT offers."
As a follow-up to that introduction to BDT, we conducted a Behavior Driven Testing (BDT) workshop in the ThoughtWorks Pune office. This workshop was the first in a series of vodQA Geek Nights.
For more information about the workshop, visit https://www.facebook.com/groups/vodqa/
Servicialisation - Service Specifying: Example E-mailing Service V01.05.00servicEvolution
This extract out of another presentation explains and illustrates the complete and consistent service specification for the precisely & succinctly identified service type 'e-mailing service':
- The service providing quality is specified based on agreed & accepted, practical & binding values for the service attributes 01 thru 11.
- The price for seamlessly & reliably rendering a singular & unique e-mailing service is numbered in the identical service attribute 12 'Service Delivering Price'.
- Furthermore, there are 3 different service levels specified with their particular sets of 12 practical attribute values.
- All this fits on 2 pages only and it becomes the nucleus of practical & binding service providing offerings presented by the accountable service provider in its compact & meaning full service catalogue.
Such a service specification is the starting point of any further method & measure for reliable & cost-efficient service providing management (= servuction management). It is the core document for commissioning and committing as well as for rendering and billing explicitly triggered, singular & unique e-mailing services that have been reliably rendered explicitly to triggering service consumers.
Further details about the methodology of servicialisation are
- explained in the whitepaper 'Servicialisation - Introduction'
http://www.slideshare.net/PaulGHz/servicialisation-introduction-v010100
- illustrated the presentation 'Servicialisation - From Service Identifying to Service Billing'
http://www.slideshare.net/PaulGHz/servicialisation-from-service-identifying-to-service-billing-v010000
s. further documents in German:
- Service-Spezifizierung - Service-Typ & Service-Erbringungsqualität
https://www.slideshare.net/PaulGHz/konzeptpapier-servicespezifizierung-servicetyp-und-serviceerbringungsqualitt-v060100pdf
- Service-Identifizierung - Service-Typ & Wesensmerkmale
https://www.slideshare.net/PaulGHz/konzeptpapier-serviceidentifizierung-servicetyp-wesensmerkmale-v060200pdf
- Service-Kategorien - Service-Objekttypen & Nutzeffekttypen
https://www.slideshare.net/PaulGHz/konzeptpapier-servicekategorien-serviceobjekttypen-nutzeffekttypen-v060200pdf
- Service-Konsument - Wertschöpfer & Umsatzbringer
https://www.slideshare.net/PaulGHz/konzeptpapier-servicekonsument-wertschpfer-umsatzbringer-v060300pdf
- Service Provider - Service-Trilemma & Geschäftsmodell
https://www.slideshare.net/PaulGHz/konzeptpapier-service-provider-servicetrilemma-geschftsmodell-v060200pdf
- Service-Definition - Herleitung & Anwendung
https://www.slideshare.net/PaulGHz/konzeptpapier-servicedefinition-herleitung-und-anwendung-v060200pdf
- Glossar Service-Terminologie
https://www.slideshare.net/PaulGHz/servicialisierung-glossar-serviceterminologie-v070000
- Diskussionspapier 'Workshop 'Service-Definition''
https://www.slideshare.net/PaulGHz/diskussionspapier-workshop-servicedefinition-v090000
In "vodQA - Testing and Beyond" held in March 2012 in ThoughtWorks Pune, Anand Bagmar spoke about - "What is Behavior Driven Testing (BDT)? How does it differ from Behavior Driven Development? What tools support this kind of testing? The value proposition BDT offers."
As a follow-up to that introduction to BDT, we conducted a Behavior Driven Testing (BDT) workshop in the ThoughtWorks Pune office. This workshop was the first in a series of vodQA Geek Nights.
For more information about the workshop, visit https://www.facebook.com/groups/vodqa/
5. 북유럽 신문 Aamulehti는 독자들을 대상으로 지역현안에 대한 토론회나 공청회를 회사 강당에서 개최토록 하고, 그 내용을 지면에 공개함으로써 지역현안에 대한 주민들의 폭넓은 관심을 불러 일으킨다. 이것은 미국의 시민저널리즘 운동과 유사한 방식이다.
6. 북유럽 신문 전국지들은 국제뉴스, 경제뉴스, 중앙정치뉴스 등에서 텔레비전과 라디오, 인터넷 등 다른 매체들과의 경쟁에서 불리한 입장에 있지만, 지역•지방지들이 집중적으로 다루는 지역뉴스는 어떤 매체로부터의 도전에도 유리하다.
7. 북유럽 신문 "신문들이 엘리트층이나 특수한 집단의 관심이 아니라 일반적인 관심을 다루고 있는 것이 특징“ -<지방신문 특화전략>(차재영 강미은 공저) 中에서
8. 그러면 우리는… 사실 이게 우리나라 지역신문의 딜레마다. 일반인들이 대체 어떤 정보나 뉴스에 목말라 하는지를 제대로 연구한 자료가 없기 때문이다. 그 '일반인'들에게 물어봐도 역시 자신의 관심이 대체 뭔지를 딱 꼬집어 이야기하지 못하는 경우가 대부분이다.
9. 그러면 우리는… 언론학자들 역시 ‘지역밀착보도’를 주장하고 있지만, 구체적으로 어떤 게 ‘지역밀착보도’인지 내놓는 학자는 없다.
10. 그러면 우리는… 언론학자들 역시 ‘지역밀착보도’를 주장하고 있지만, 구체적으로 어떤 게 ‘지역밀착보도’인지 내놓는 학자는 없다. 그게 뭘까? 북유럽 신문들이 많이 다룬다는 지역주민들의 일상, 출산, 결혼, 사망? 그리고 생일 소식? 평범한 사람들의 삶에 대한 이야기?