The document provides a curriculum vitae for Mr. Sriram with contact information, objective, summary of qualifications, and detailed work experience and skills in areas such as technical writing, teaching, software testing, and product support. He has over 20 years of experience in fields including IT education, banking, ERP systems, and internet security. The CV lists various technical skills, software tools, and methodologies that could be applicable to roles in technical documentation, learning and development, or product management.

1. CURRICULUM VITAE
Name: Mr. Sriram S. M.E., M.B.A. MFT, M.A. PGDSQC, PGDIT, PGDSM.
Email: Sri.cdm@gmail.com / Sri_cdm@yahoo.co.in,
Mobile: 919884446029
Address: 15, 7th
cross,kamadhenu layout, B. Narayanapura, Bangalore, 560016.
33, AG2, Sneka Gardens, 3rd
main road, BHEL Nagar, Medavakkam koot road, Chennai, 600100.
Tamilnadu, India
Current Status: Unemployed
Employment: Type: Contract / Permanent Fulltime only. DOJ: Immediate
Location: Anywhere, Preferred location: Chennai (Parents) / Bangalore (Wife) / Pondicherry (near home
town)/ Hyderabad (In laws)
Objective: To serve in global fortune organization utilizing my Techno-Managerial knowledge in Research
and Development with skills such as Technical Writing, Business Analysis, Instructional Designing, Product
management, Presales, Content Writing and Editing , HRIS, Teaching and Training.
Summary: A Talent, Research, Learning and Development, Human Resource Product Management
professional with knowledge in IT Education, Banking, ERP and Internet Security Verticals with a total of 20
years experience including 7 years in Instructional Design and Editing , 7 years in Technical product
Writing, Document Editing , Manual testing, QA and 6 years in Teaching.
Synopsis:
• A Knowledge Management Professional in Computer Science and Engineering and English with very
good experience in Education, Banking, ERP and Internet Security Verticals.
• A Plain Writing candidate for Technical Documentation, Human Resource, Leaning and Development,
Training , Facilitation, Instructional Designing, Content, E-learning and Assessment divisions and
departments.
• A Strong candidate with good exposure in the software industry having Masters Degrees in English
linguistics Translation, Journalism, International Business, Marketing and Engineering who could support
in divergent Spaces which includes Human Resources, Learning and Development, Web Authoring,
Structured Authoring, Technical Writing, Technical Documentation, Technical Training, Technical
Communication, Proposal Writing, Business Analysis, Market Analysis, Vertical Analysis, Technical
Domain and Platform Analysis, Research and development , Information Architecture, Online Help,
Content Writing, Information Mapping, Software Documentation, Editing, Pre-sales, Press Releases,
Pre-press, Marketing Communications, Software Quality Assurance, Software Testing, Product Support,
Product Marketing, Product Management, Product Development, Policy, Procedures, Standards and
Compliance Documentation.
• A Product Management Professional could be effective in Manual Testing, Quality Assurance and
product support, Product, Process, Policies and Procedures documentation [Technical and Managerial]
in documentation space.
Key Skills:
1. Technical Writing, Manual Testing and Quality Assurance, Instructional Designing ,Content writing and
Editing
2. Teaching and Training
3. Hardware, Networking and Systems Administration
Skill Domain:
E-learning, Technical Content writing, Training
Technical Domains:
ERP/MIS/EDP/SAP/Database
Hardware/Networking/Security/Embedded Systems / Mechatronics
Verticals:
Education, Banking, Insurance, Critical Infrastructure, Advanced Security, HealthCare
Manual Testing Skills: Good Analytical skills, good understanding of testing methodology and defect
reporting process, familiarity in client server applications, knowledge in SDLC, creation of test case
scenarios, reviewing functional and technical specifications to develop test plans, test scripts for functional
testing, product testing, regression testing, and load testing, validating system response, Schedules. Draft,
verifying business requirements with SRS, Creation / management of bug lists using Bugszilla, code
walkthroughs and reviews for documentation standards and client style guides and standards including
directory structures, file naming conventions, nomenclatures, Transition, Requirements Analysis, Test
Strategy Definition, Test Planning & Tracking, Test Plan Design, Test Environment Setup, Test Scripting,
Metrics Management, Test Execution, Implementation and Quality Management, Project Management
Documentation, Software Quality Assurance Documentation ,Software Configuration Management
Documentation, Software Verification and Validation Documentation, Requirements Documentation, Design
and Implementation Documentation, Test Documentation, User Documentation, Installation and Checkout
Documentation, Operation and Maintenance Documentation
Product Support Skills: weekly, bi-monthly, monthly, quarterly, half yearly, and annual maintenance task

2. for banking software, customer support on Fax, and speed express postal mail, Installation maintenance,
CSAT maintenance
Teaching Skills: Core Java, Web Programming (HTML, XML, Java Script, VB script, CGI, Perl, Python),
Networking, Network Security, Software Testing, Soft computing, Artificial Intelligence, Natural Language
Processing, Microelectronics, VB and Oracle, Teaching using Skype, WebEx and Gurukul online)
Training Segments: Institutional Training, Retail Training, Corporate Training, Certification Training, on
demand training
Average Preparation Time required: Theory subjects 1 month, Hands on Lab 3 months, Project Ready 6
months
Teaching, Recruitment, Training, Training Content Development, Instructional Design Skills: Core
Java, Web Programming (HTML, XML, Java Script, VB script, CGI, Perl, Python), Networking, Network
Security, Software Testing, Soft computing, Artificial Intelligence, Natural Language Processing,
Microelectronics, VB and Oracle, Teaching using Skype, WebEx and Gurukul online)
Tools: JAVA,HTML,XML, PHP, PageMaker, Illustrator, In design, CorelDraw, Microsoft publisher, Ms
FrontPage, Scripting (VB and Java Script), Tex, Latex , MS Visio, Adobe Frame Maker, Adobe Robohelp,
Moodle, Articulate, Text aloud, Ms power point, MS Project, Ms word, Ms excel, Author IT, Web works
Publisher, Arbor text, Acrobat Professional, Captivate, Adobe Presenter 7,Camtasia Relay 4.0 Audio and
Video recording, Jingpro / Snag IT, Screen Flow, web work publisher, Screencast.com, Arbortext XML
editor, easyDITA, Lectora publishing suite,Doct-To-Help, Demos using Demoworks, Sharepoint and
document uploading, Articulate Storyline, Articulate Studio, FEDENA, Viper, Plagiarism Checker X,
Grammarly, Ginger, Evernote Skitch, Photoshop, Thesaurus.com, Dictionary.com, Reference.com,
Encylopedia.com, Fact browser, Brainy quote, Keyword Planner, Inbound Writer, Dropbox, Wordpress blogs,
Wordpress website, Thomson Reuters Reference Manager, EndNoteX,
DITA Implementation: DITA Transition Plan, (Understanding all types of Documents (MS office, PDF, HTML
and so on), Learning single sourcing, Learning structured Authoring, Learning HTML, Learning CSS,
Learning XML, Learning Doc book, Learning DITA (DITA MAPS, DITA TOPICS ETC), Learning Editors and
XML programming (XMLMind, OxygenXML, Syntext, Serna, Mindtouch, Easy DITA, EPIC Editor, XMLSPY),
Practicing on sample files and data, Implementing HTML, Implementing CSS, Implementing XML (XSLT,
Xpointer, Xpath, Xlink, Xquery, DTD and Xschema), Implementing Doc book, Implementing DITA (DITA
MAPS, DITA TOPICS, Concept, Topic, Task, Reference and Links)
Standards: Aeronautical documentation standards (ATA 100, ATA iSpec 2200, AECMA 1000D,
S1000D),IETM (Interactive Electronic Training Manual), SCORM Sharable Content Object Reference Model,
elearning LMS standards, Section 508 eLearning compliance standard, Airforce Epublishing standard (MIL-
STD-38784) Standard Practice for Technical Manuals, DITA Darwin Information Typing Architecture
Styles: Chicago Manual of Style, CSE (Council of Science Editors), Harvard, IEEE (Institute of Electrical and
Electronics Engineers), MLA (Modern Language Association of America). Yahoo style guide, AP Stylebook l,
The National Geographic Style Manual and the Wikipedia Manual of Style
Software Development Methodology: Agile and Scrum, Lean, Incremental, Rapid and waterfall methods.
IT training and Programming Skills:
1. A+: A+ Essentials, A+ Practical application(Basic computer Hardware, Motherboard, Microprocessors)
2. MCSE: Windows 95 series, Windows 98series, Windows ME series, Windows 2000 Series, Windows NT
Series , Windows XP series , Windows 7 , Windows 8 ( Installing, Configuring, and Administering Fresh
and update Exams)
3. RCHE: Red Hat Linux System Administration (RH-124: System Admin-I, RH134: System Admin-II, RH-
254: System Admin-III), RH242: Troubleshooting, RH333: Security Services, CCNA: Network
Fundamentals paper, N+ Networking Fundamentals
4. Software Testing: Certified Software Tester exam (SR0101), Certified Software Test Analyst exam
(SR0201) , Manual Testing, Load Runner, Win Runner, Selenium
Other Training:
5. Embedded Systems and PLC Training: Robotic applications like stepper motor, accelerometer,
servomotor, transducers and sensors (light, heat, pressure, spike, velocity, X, Y, Z plane configurations,
fixing ground plate, Embedded CNC, UNIX, C, MASM, Fuel Injection control, Door Closer drive,
Automatic door Locking, MASM
6. COBOL in VI and Norton Editor, FORTRAN, BASIC, FOXPRO, CLIPPER, DBASE, C-ISAM, Sybase,
Power Builder, Oracle 7.0, TSQL,
7. Insurance: IRDA Financial Consultant Exam preparations (IC 33- Life Insurance),IRDA Financial
Consultant Exam preparations (IC 34- General Insurance), Certificate in Insurance Salesmanship (CIS)

3. 8. Learning soft skills for Employability (Communication Skills ( Verbal Communication , Body Language ,
Physical Communication , Writing , Storytelling , Visual Communication , Humor , Quick-wittedness ,
Listening , Presentation Skills , Public Speaking ,Interviewing ), Leadership( Team Building , Strategic
Planning , Coaching , Mentoring , Delegation , Dispute Resolution , Diplomacy , Giving Feedback ,
Managing Difficult Conversations , Decision Making , Performance Management , Supervising ,
Managing , Manager Management , Talent Management , Managing Remote Teams , Managing Virtual
Teams , Crisis Management ), Influencing ( Facilitation , Selling , Inspiring , Persuasion , Negotiation ,
Motivating , Collaborating), Interpersonal Skills( Networking , Interpersonal Relationships , Dealing with
Difficult People , Conflict Resolution , Personal Branding , Office Politics ), Personal Skills ( Emotional
Intelligence , Self-Awareness , Emotion Management , Stress Management , Tolerance of Change and
Uncertainty , Taking Criticism , Self Confidence , Adaptability , Resilience , Assertiveness ,
Competitiveness , Self-Leadership , Self-Assessment , Work-Life Balance , Friendliness , Enthusiasm ,
Empathy ), Creativity ( Problem Solving , Critical Thinking , Innovation , Troubleshooting , Design
Sense , Artistic Sense ), Professional Skills ( Organization , Planning , Scheduling , Time Management ,
Meeting Management , Technology Savvy , Technology Trend Awareness , Business Trend
Awareness , Research , Business Etiquette , Business Ethics , Diversity Awareness , Disability
Awareness , Intercultural Competence , Training , Train the Trainer , Process Improvement , Knowledge
Management , Writing Reports and Proposals , Customer Service , Entrepreneurial Thinking), Basic
communication, Email, Chat, SMS, Resume preparation, Interviews and discussions, Basic BPO, Voice
and Accent Versant, Finishing School and Pre Induction Training, MS office and Tally ERP, AutoCAD
and Auto Lisp
9. ELT: CELTA, Young Learner extension to CELTA, DELTA (Diploma in English Language Teaching to
Adults), IDLTM (International Diploma in Language Teaching Management) ,ICELT (In-service
Certificate in English Language Teaching), TKT (Teaching Knowledge Test),CELT-P, CELT-S, English
Language Training for competitive examinations ( TEFL (Teaching English as a foreign language,
Communicative language teaching (CLT), task-based language learning (TBLL), TEFL Teaching English
as a Foreign Language, TESOL Teaching English to Speakers of Other Languages, TESL Teaching
English as a Second Language), IELTS (International English Language Testing System, Secure English
Language Test (SELT), GRE Graduate Record Examinations), English Language Training for High
school students K6 to K12, English for Special Purpose for writers Writing Practice on (Letter, Draft,
Ghost, Technical, Scientific, Academic, Creative, Marketing communication, Romance, Children ,
Mystery , Fiction, Grammar, Business , Magazine, Marketing, Business, Life Story , Autobiography,
Diary, Publishing, Travel, Descriptive, Poetry , Research ,Journal , Forensic Science Resume , Grant ,
Script )
10. ITIL framework awareness, ISO 27001 IT security and compliance and ITIL framework guideline, PMP
certification Training,
11. Mainframes: Base24, Vision plus credit card management systems, MVS, COBOL, VSAM, DB2 ,PL/1 ,
CICS ,RPG COBOL and AS400
12. Scripting and Languages: Html, Core Java, Java script, VB script, ASP, JSP,XML, CSS, Unix, Linux,
Pascal, C,PHP, Perl, CGI, LAMP, Dos, MySQL, Linux
13. SAP HCM, SD, MM, PP, SUGAR CRM, Salesforce CRM
14. Basic Digital HR Training and Basic Digital Marketing Training.
Learning, Training content writing, Web content writing, Social media content and Technical Writing
expertise on the following technical Domains:
1. Critical Infrastructure (Hw,A+, Networking, CCNA, N+, OS Linux,Windows, Security +, Identity
assurance, Cryptography, Identity and access control mechanisms, Vulnerability analysis, Vulnerability
Auditing and intrusion detection, HL7 security, Advanced Security, GPS, MANET, payment gateways).
2. ERP and CRM (SAP, HCM, MM, PP, SD, PLM, School Management Software, Banking, Insurance,
Sales force CRM, Sugar CRM).
3. E-Banking, Insurance and Security Domain Products / Services / Documentation
4. Mechatronics and Embedded Systems
5. Others (eLearning core insurance, Language Training, Industrial products, Localization etc.)
English Training / Writing / Presentation Learning:
Importance of Audience, Result, and Message, maximizing audience interest, Retention, involvement of
participants, Reaction, Learning, Behavior, Results teaching and assessment methods, Identification of
potential improvement to delivery of teaching and training sessions, Identify learning needs, Prepare lesson /
learning session plans, Create positive learning environment, Instruct Learners in groups, Assessment of
learner's understanding and evaluate training effectiveness, Identify your goals, Determine your
purpose(inform, persuade),Set the tone and build rapport, opening presentation, introduction, humor usage,
Inviting participation(ask questions how many of you, do you know, has anyone know here) , Define your
topic and Assess your audience, Comprehensive English learning and teaching series (K5 to K12)
Writing Work Experience

4. 1. Technical writing (73 months)
• Nov 2013 – Jan 2014, Senior Product Analyst, EGB Systems Private Limited, Chennai – 3 Months
• Oct’2011– March 2012, Senior Technical Writer and E-learning Trainer, ICON Center for Training
and Career Advancement, Chennai - 6 months
• Apr’2010 – Sep 2011, Senior Technical Writer, Health Plan Systems India private Limited, Chennai
-15 months
• Aug' 2009 – Mar’2010, Technical writing, Mphasis Infrastructure Services (Fortify Infrastructure
Service Limited) (R and D) [now Mphasis, HP], Pune - 8 months
• Dec’ 2005 – June 2006, Assistant manager documentation , Accel Frontline Limited (products
division), central Chennai - 7 months
• July’ 2005 – Nov 2005, Assistant manager Technical documentation , Riversand Global
Technologies (P) Ltd, Bangalore - 5 months
• Jun' 2004 - June’ 2005, Technical Writer, Comodo Security Solutions Private Limited (R and D),
southern Chennai - 13 months
Learning and Documentation (126+32=130 months)
• June 2012 – Oct 2013, Information Developer, LIQVID eLearning Services Private Limited, NOIDA, -
16 months
• Aug’ 2008 - Jan’ 2009, General Manager Technology, ProEd Training Private Limited, Bangalore – 6
months
• July’ 2006 - May’ 2007, Technical Director Training, Microtech Computers Private Limited, Chennai -
24 months
• May '92 - May'99, Senior Instructional Designer and Trainer, BDPS Software Limited, Chidambaram,
(far south of Chennai) - 84 months
Professorship (32 months)
• Feb’2009 – July’ 2009, Assistant Professor, Computer science department, SAMS College of
engineering and technology, Chennai – 6 months
• June’ 2007- July’ 2008, Assistant Professor, Computer Science department (after M.E.), Rajiv Gandhi
College of Engineering and Technology, Pondicherry – 14 months
• Jun'99 - May'2000, Lecturer, Electrical and Electronics department (after B.E.), Jaya Engineering
College, western Chennai - 12 months
Technical Support [BPO] Experience (3 months)
• Nov' 2003 - Jan’ 2004, Senior Help Desk Engineer (Dell process), Sutherland Global Private limited,
Chennai - 3 months
Product and Process Documentation
Banking and Financial Institutions, Cloud, Networking and Security, SAP HCM Implementation, NMS / EMS ,
Industrial Design and process , Quality Assurance, Certifications and Standardization , Online Marketing
Support , Enterprise Application security. Learning:
Senior Product Analyst
Product Management, Implementation and Training and Documentation for education domain ERP and
Extended Security on Transportation Protocols UDP / TCP/ IP for GPS and Patient Geo Monitoring, SOS
Response Systems, GSM networks, Mobile device tracking, ADHOC Networks, collision detection,
Geographical fencing, Alert and alarm management systems. Requirements study and Gap analysis, Pre-
Implementation consulting, Customization, Data migration, Content development for Learning, Training,
Assessment and advisory and managed services like hosting and content and documentation. Embedded
and Robotic applications like stepper motor , accelerometer, servomotor, transducers and sensors (light,
heat, pressure, spike, velocity, X,Y,Z plane configurations, Fixing ground plate, and so on using LPC1768
ARM Cortex-M3 processor, A3977, LSM303DHL, DP83848Eth , FT232RL , MCP1826S , MCP2551, NXP
LPC1768, TXB0108, ADXL345, HMC5883L, L6470, FT232RL, Sync32 Server Motor , L1117, VCNL4000,
MPU6050, PCA9548 embedded boards and 78L33, IC1- LPC1768 ICs.
Information Developer
Banking Products Documentation (Multiple Banking Products (Global Payment, Branch Automation, Private
Banking and Core banking), Banking and Financial Institutions documentation, Industrial Design and process
documentation.
QMS ( Documentation on maintenance management, process and Certifications presentation, white paper
on HIPAA and HL7(privacy, security on claim and grant for Life, Dental, transport segments),COBIT Control
Objectives for Information Technology, ISMS, ISM3 (Information security Maturity model) , Deming cycle
(Plan-Do-Check-Act),BS7799,ISO/IEC 27001:2005, ISO 17799 or ISO/IEC 27002:2005, ISO/ IEC
27005:2008 Risk Management system, ISAE 3402[International Standard on Assurance Engagements ISAE
3402] / SSAE 16 [Statement on Standards for Attestation Engagements (SSAE) 16] / SAS 70 [Statements on
Auditing Standards (SAS) 70 ](Information Security Compliance), ISO 22301 for Business Continuity, ITIL
and ISO 20000 / BS 15000, ISO,CMM,RMM,BASEL II RISK MANAGEMENT, COBIT Control Objectives for

5. Information Technology, ISMS, ISM3 (Information security Maturity model) ,Deming cycle (Plan-Do-Check-
Act),BS7799,ISO/IEC 27001:2005, ISO 17799 or ISO/IEC 27002:2005,ISO/IEC 27005:2008 Risk
Management system, ISO,CMM,RMM,BASEL II RISK MANAGEMENT and BANKING and Financial Industry
SECURITY RISK, Standard operating procedures )
eLearning-Insurance (Learning MBA Insurance, IRDA Financial Consultant Exam preparations (IC 33- Life
Insurance),IRDA Financial Consultant Exam preparations (IC 34- General Insurance), Certificate in
Insurance Salesmanship (CIS), Certificate in Foundation of Casualty Actuarial Science (Non-Life), Pre-
licensing test for Insurance Surveyors on behalf of IRDA))
eLearning-Management ( Learning Digital Marketing, Learning Sales Function, Learning Sales Function,
Learning marketing Management, Learning Materials Management, Learning Risk, Security, Human
Resources Policies and Procedures,
eLearning-ELT ( English Language Training for competitive examinations, English Language Training for
High school students K6 to K12, English for Special Purpose for writers)
Industrial Design and process documentation: Standard operating procedures, CAD Drawing Documentation,
Operation Manual Explanation in local Language (Foreign Language / English to Tamil), Localization /
Language Softening of procedure codes to ITI / Layman Level, Quality Assurance, Certifications and
Standardization documentation: Documentation on maintenance management, process and Certifications
presentation, white paper on HIPAA and HL7(privacy, security on claim and grant for Life, Dental, transport
segments),COBIT Control Objectives for Information Technology, ISMS, ISM3 (Information security Maturity
model) , Deming cycle (Plan-Do-Check-Act),BS7799,ISO/IEC 27001:2005, ISO 17799 or ISO/IEC
27002:2005, ISO/ IEC 27005:2008 Risk Management system, ISAE 3402[International Standard on
Assurance Engagements ISAE 3402] / SSAE 16 [Statement on Standards for Attestation Engagements
(SSAE) 16] / SAS 70 [Statements on Auditing Standards (SAS) 70 ](Information Security Compliance), ISO
22301 for Business Continuity, ITIL and ISO 20000 / BS 15000, ISO,CMM,RMM,BASEL II RISK
MANAGEMENT, Market Research writing and editing documentation: data analysis, proposal writing and
questionnaire design, Surveys of households, individuals and private companies, Writing and designing
emails for marketing campaigns, Compiling information from a wide variety of sources and then interpreting
and presenting that in a editorial / book format. Industry Data Profiling, Accurately monitoring, investigating
and analyzing all statistical information. Advisory services (Reports, charts, graphs and recommendations) to
a variety of audiences. Databases preparation and filing, Collating and analyzing quality statistical data.
Investigating and documenting key data and information (highlight, fact finding, trends, and predictions) for
seniors.
Brand and Image Management documentation: Collaborating on Image make-ups / Branding Exercises for
Individuals, products, organization, Events and collating contents for B2B, B2C, C2C customers. Brand
Visibility and Media Relations support for marketing collaterals, advertising and sales promotions.
Event Management and Reporting documentation: Attending events, mailing the attendees, observing the
event, recording the event highlights minute by minute, collecting all the videos, pamphlets and other written
materials from the attendees, setting up special interviews, collecting the articles to be published from them,
editing the columns, writing the missing content for the columns, framing the journal, press release, B2B / B2
C magazine. Periodic publication booklets quarterly / half yearly and annual) collections.
Strategic Information Services (Presentation PPTs) documentation: Information support for Consumer
Strategies, Growth Strategies, Go to Market Strategy, Customer Acquisition Planning, Multi Channel
planning &other strategies. Publishing, Research and Analysis, Advisory and Consultancy documentation:
Content Editing on Business Events for Online Retail, Ecommerce, Mobile and Internet Utility sub domains.
Online Marketing Support documentation: For management of key marketing channels including: SEO, paid
search, affiliate marketing, media, email marketing, cooperative marketing, comparison shopping engines,
and social media. Lead generation: responsible for gathering business with the use of Online Marketing,
SMS Campaigns, interactive advertising, Online Ads, blogging, blog advertising, Portals and Email, blogs,
online publications and web events. On Demand Marketing Communication and Editing Services
documentation: Marketing Communication Content writing and Editing, Internal communication management,
revamping intranet sites, Web content writing for digital strategies strategy assessment and consulting for
Web domains, Web hosting, Gaming, Digital Social Media, Content Management, Digital Advertising, Digital
Corporate Communication, digital Identity Management, business analysis and architecture design for
Customized ERP , Customized CRM, Digital Architecture, Digital SCM, Digital CMS, user interface design
and usability for Digital experience and Digital strategy, end-to-end web portal and mobile application
programming using PHP, AGAX, JAVA SCRIPTS, JSON, HTML5, J2ME, database design and integration
including backend database design and integration using MYSQL, integration with third-party web services ,
integration with legacy business applications in Banking, Insurance, Retail, Shopping Carts, Manufacturing
and Logistics Verticals. quality assurance and comprehensive testing for Web development and Design,
portal performance, optimization and tuning including Performance Assessment and Tuning for Web Portals
and Mobile applications, web portal server administration and maintenance, web portal enhancements from
Traditional Static website to modern Social Media web portals, digital events including Digital Web
Conference and Mobile Conference, Digital Classrooms, Digital Collaborative Seminars, 3G and 2G Video

6. Conferencing, Website and Portal development, Mobile Application Development, Ecommerce & Shopping
Carts, Game Development, Domain Registration & Web Hosting, Branding, Graphic Designs, Online &
Social Media Marketing, Digital Website, E-Commerce, Responsive web design, CMS, Payment Gateways,
SSL certificate, Page Content for website
SAP HCM Consultant / Senior Technical Writer and E-learning Trainer
ERP documentation writing Editing (Organizational Management, Personnel Planning & Development,
Personnel Management, Time Management , Payroll Accounting( pay slip generation, wage type, pay roll
structure, payroll organization, Drivers and reports form 3A,5, 6,6A,7,10,16,24, professional tax returns,
printing, post payroll check) , HCM – FICO integration (GLs, Funds center, cost center) and Employee Self
Service module. Designed and developed for requirements documentation, User Manuals, Administration
Manuals and Installation Guides for Cavinkare private limited). Learning: SAP Introduction modules (Basic
Understanding of SAP R/3, SAP Overview, MM (material and vendor master , procurement cycle, purchase
requisition, Request for Quotation, Quotation, Price comparison, Vendor selection, Purchase order, posting
exercise invoice, goods receipt, invoice verification) PPC(Materials master, Bills of Materials, Routing first to
final processes, work center, MRP Run), SD(Billing, SD-FICO Integration),HCM(Organizational
Management, Personnel Planning & Development, Personnel Management, Time Management , Payroll
Accounting( pay slip generation, wage type, pay roll structure, payroll organization, Drivers and reports form
3A,5, 6,6A,7,10,16,24, professional tax returns, printing, post payroll check) and HCM – FICO integration
(GLs, Funds center, cost center). Detailed overview on functional Modules (Material Management,
Production Planning, Sales & Distribution, Human Resources, Plant Maintenance, Project System, Finance
and Controlling, Quality Management, Warehouse Management).Introduction to Technical modules (ABAP ,
Advanced ABAP Cross Applications, Workflow, ABAP Web Dynpro, ABAP- HR, BASIS Administration, Basis
Security, Net weaver Administration, Administration [XI, EP, BI, CRM, SOLUTION MANAGER], Introduction
to Advanced concepts ( Exchange Infrastructure (XI), Enterprise Portal (EP),Business Information
Warehouse (BIW), Business Objects (BO), Customer Relation Management (CRM ), Supply Chain
Management (SCM), Advanced Planning & Optimization (APO), Product Life Cycle Management
(PLM), Supply Resource Management (SRM),Master Data Management (MDM), Solution Manager, SAP IS
Utilities, SAP Retail, SAP Business One (B1), Statistical Analysis System (SAS), SAP CRM Sales, SAP CRM
Marketing, SAP CRM Service, SAP CRM Analytics, SAP CRM Interaction Center, SAP CRM Web Channel,
SAP CRM Partner Channel Management, SAP CRM Web Client, SAP CRM Investigative Case Management
(ICM),SAP CRM Social Service, SAP CRM Loyalty Management (LM),SAP CRM Real Time Offer
Management (RTOM), SAP CRM Mobile Solutions, SAP CRM Trade Promotion Management (TPM) ),
Customized ERP (Mobile Application and Web portal) including Real Estate Management Systems, Travel
management Systems and Wellness maintenance systems, Shopping Cart.
Senior Technical Writer / Editor
Health Care Documentation: Dental Insurance Software Products documentation: HPS Clearinghouse is the
portal for payers and Providers for transmission of EDI. HPS Clearinghouse receives electronic files (both
HIPAA compliant and proprietary) and transmits between Providers of service and Payers. HPS
Clearinghouse is fully compliant for Confidentiality and Security in addition to being certified for EDI. The
clearinghouse has extensive validation process to validate 4010 and 5010 transaction formats.HPS
comprehensive software that incorporates Contribution Management including billing & receipt, Master
Contract Maintenance, Eligibility & administration, Claim Processing (Medical, Hospital, Prescription Benefits,
Vision, Dental, Hearing and member and dependent administration. The system also has Pre-authorization
module, Member service module, Utilization Module, Case Management, Eligibility query, Claim status query
and Pre-authorization requests and Disease Management capabilities. Whitepapers on Automatic Clearing
House operation for third party operations for banking, medical insurance (life and dental claims)
Technical Writer / Editor
Research on SAML and its Implementation, IPSEC VPN, SSL VPN, Access Control Appliance (IPSec),
Virtual Firewall (Cloud Firewall), Command Line Interface Manual, SNMP documentation. Incident ,
Request , Change and Transitions Dash board maintenance software (eProsys),Managed Services
Networking Solutions software (Net Relations), Anti spam, antivirus, content filtering, Xbox, SAML, Identity
assurance, IPSEC VPN, SSL VPN, Access Control Appliance (IPSec), Virtual Firewall (Cloud Firewall),
Command Line Interface Manual , Data center, Private cloud, Public cloud, Hybrid cloud, SAAS, Platform as
Service, Infrastructure as Service, Cloud infrastructure auditing, SNMP documentation, Ciphering /
Encryption and Deciphering on Cloud, Key stores, key values, Cipher suites, SSL, RSA, DES, CBC, SHA,
RC4_40, MD5,DHE,Digital Signature, ECDSA, Kerberos, SRP, PSK, Single Sign on, ,Single Sign on, Cloud
user and profile provisioning Implementations, Application Security, Wireless and Mobile Security, Internet
and Network Security, Malware and Hardware Security, Compliance and Policy, Identity and Access
Management, Data Loss and Recovery, ITIL, COBIT and ISO 27001security frameworks, Linux
administration, Single Sign on implementation for mobile and internet- papers and product demo for
Templeton USA, Branch automation for Cooperative Banks in India, Bangladesh, Kenya and Nigeria.
Assistant Manager Documentation
Did marketing support documents, Presales documentation, Technical Communications and Technical

7. support documentation, Training materials , Assisted executives on internal communications, Worked on
proposal, sales bid, RFPs document writing and editing. Written and edited user/API/developer
documentation and technical artifacts (white paper, or marketing collateral, or web pages or technical
reference manuals. Written how to guide, User Manual, Customer specific guide, Installation guide,
Customization guide, Administrative guide, Troubleshooting guide, Training materials. Product Life Cycle
Management software for Detroit Car companies. Customer Engagement software, Supply Chain
management software and Billing and tracking solutions software. Product Information touches many
business groups across an organization - IT, sales, merchandising, marketing, accounting and more. The
precise flow of product data greatly affects the efficiency and success of the entire enterprise. Implementing
a Product Information Management (PIM) Solution enables product data collaboration and synchronization
across all corporate systems. When supplier, sales and customer information is available enterprise-wide
from one repository, a 'Single Truth' - exists and data consistency is achieved. Master Data is the critical
information about customers, products, suppliers or similar categories. It is the foundational information used
throughout an organization to establish workflow and make key business decisions. When Master Data is
correct, consistent and up-to-date across an enterprise, management can achieve a holistic view of its
internal operations, partner interactions and customer behaviors. Master Data Management provides the
ideal solution to meet this organizational goal and can provide a single source for your organization to
centrally control and connect data across your organization. Each of these domains of master data
represents information that is needed across different business processes, across organizational units, and
between operational systems and decision support systems. In essence, master data defines an enterprise.
Companies that can bridge related data across multiple domains will have access to accurate data globally
that will ensure their continued success while offering a competitive advantage. Reviewed company’s web
presence. Created user-focused content including online assistance, printed manuals, tutorials, graphics,
and multimedia. Solved problems related to user-assistance and training. Conducted research, developed
and maintained new and existing information solutions for end-users, installers, administrators, and
implementers. Performed responsibilities independently with limited coaching and support. Did information
development, user studies, information design, information mapping, graphics and multimedia development.
Worked on ITIL and ISO 27000 quality documents. Managed Process / knowledge management documents
[QA process, issue tracking documents], Policies and Procedures, Certification and Accreditation activities
documentation. BestB (banking), AccelUMS (University ERP), Accel Prodigy (School/Education ERP), Fedex
HRMS (logistics), BestB (banking) ERP, AccelUMS (University ERP), Accel Prodigy (Education ERP), FedEx
HRMS (logistics ERP),IPSEC VPN, SSL VPN, Incident and Transitions Dash board maintenance software
(eProsys) and Managed Services Networking Solutions software (Net Relations) and Online Marketing
Support documentation. For management of key marketing channels including: SEO, paid search, affiliate
marketing, media, email marketing, cooperative marketing, comparison shopping engines, and social media.
Lead generation, Online Marketing, SMS Campaigns, interactive advertising, Online Ads, blogging, blog
advertising, Portals and Email, blogs, online publications and web events. Designed and developed
information solutions for internal Client. Creating and managing content for illustration at key industry events
like NASSCOM. Writing for upcoming Event participation, trade fairs, Industry trade shows, display
gatherings, edited participatory text, and B2B content for publishing. Edited Event invitations, data mailers,
email mailers, pamphlets, Proposals, RFQ, wall hanging materials for event, participated in organizing team.
Participated in email and SMS, campaigns, negotiated with email id database vendors, collected emails,
categorized email id, removed duplicate or redundant id s from the list, worked with mass mailing and mass
SMS campaigner software vendors. Writing the customer view program, developing and disseminate
success stories, testimonials, datasheet, fact sheet etc. through a variety of channels. Concentrate on
content Reuse, testing implementation, writing the company’s positioning and key messages for Inbound and
outbound marketing and communications. Anti Money Laundering white paper, Basel II Risk Management
Banking solution white paper, Swift subsystem support for banking, Branch automation system, ETL
extraction software for banking, Best B banking ERP, SSL and SET security for banking and Card Industry,
Private Banking MIS, B2B publications on Payment gateways analysis on similar products like MGPay, EBay
and others.
Technical Writer
Revamping the entire Wikipedia contents for trustix. Rebranded around 10 products in a very short time.
Worked collaboratively with other documentation team members to complete tasks such as reviewing peer
content, writing product documentation according to departmental guidelines, and development of internal
documentation standards and methodology. Coordinate with a team of UK-based documentation team and
off shore teams to ensure that all documentation deliverables meet requirements for developmental edits,
copyedits, and proofing, copy writing, Copy editing, instructional design and proof reading. Written how to
guide, User Manual, Customer specific guide, Installation guide, Customization guide, Administrative guide,
Troubleshooting guide, Training materials. Managed Product overview, Pilot overview, Re branding
documents, Sales force script / conversations, Proof of concept development, and Pilot projects.
Benchmarked and helped in competitive analysis of security products. Ensured content quality, content
editing, Proofreading, Usability, Auditing and validation. Content engagement on wikis, blogs, and discussion

8. groups for trustix and Enterprise Application security documentation, Trustix Antivirus, Trustix Anti-spam,
Trustix core Linux, Trustix CP++ and Trustix Xbox Gateway Appliance, identity and access control, access
management, cryptography, Vulnerability Assessment, public Key infrastructure, RSA secure ID, firewall
operations automation, Security Operations Center, Mobile commerce and Ecommerce security, Intrusion
Detection and Prevention Systems, Deep Packet Inspection , Content Filtering, Internet, Telephony VoIP,
Data Center and IPTV Security, Ciphering / Encryption and Deciphering on Cloud, Key stores, key values,
Cipher suites, SSL, RSA, DES, CBC, SHA, RC4_40, MD5, DHE, Digital Signature, ECDSA, Kerberos, SRP,
PSK, Single Sign on, Salesforce.com ,Single Sign on, Cloud user and profile provisioning Implementations.
Application Security, Wireless and Mobile Security, Internet and Network Security, Malware and Hardware
Security, Compliance and Policy, Identity and Access Management, Data Loss and Recovery, HIPAA and
HL7(privacy, security on claim and grant for Life, Dental, transport segments), IP TV, Audio Video
compression, UDP Streaming TCP / IP Streaming, Codec / Mutex analysis, Synchronization, Serialization,
High availability, Incident, response and change systems, ITIL framework awareness and Clearing house
Key handling. Written on ISO 27001 IT security and compliance and ITIL framework guideline, SOP,
Metrics, Performance parameters and other quality oriented documentation, product, quantifiable deliverable
specification writing. Written few documents on ISO 27001:2005 (Information Security), ISO 20000:2005 (IT
Service Management), ISAE 3402 / SSAE 16 / SAS 70 (Information Security Compliance),Image screening,
finger print and eye lid security, Locking, Alarm, Privilege entry systems and other human security.
Software/Hardware Documentation, Policies & Procedures, Operator Manuals, Lab Trials documentation,
User Guides, Online Documentation, Web Content, On-Line Help, Advertisement Copy, Press Releases,
CBT
General Manager Technology Training and Technical Director Training
Human Resource Generalist Functions: Performance Management Process, MIS and data analysis, Training
Needs Identification/Analysis, Induction and On boarding, Competency Framework Implementation, and
Reward and Recognition plans, work closely with HR specialist teams such as Recruitment, Compensation &
Benefits, HR Services to support overall HR planning and strategy. Complete end to end handling of
candidate placement cycle from sourcing potential identification, client interactions, Model invoicing,
sourcing proposal, candidate pooling, priority establishment, verification of credentials, interview training,
assessments, organizing lateral and off campus recruitment events, feedback analysis and others. Faculty
Hiring (Permanent, Temporary, Casual assignment specific): that includes Competency Mapping of faculties
(skills to subject), Planning teaching resources, Assessing skills and training them in the modules and
Managing Hardware and IMS System Support Team. Work with Training Administrators to establish global
training schedule and coordinate training logistics (venues, materials, infrastructure requirements, etc.).
Assist in growing the number of certified trainers globally via certification of other trainers, Partner expansion,
or hiring. Monitor course delivery quality of internal and external certified trainers (train the trainers-
Mentorship). Data evaluation and fact finding by preparing Relevant Training planning documents, Reaction
sheets, Assessments and tests, Participant and supervisor surveys, Success and failure case studies,
Individual learning action plans, Individual impact maps, Performance management processes, Interviews,
Structured workplace observations, Work outputs, Workforce performance data. Other Learning and
Training: Introduction to Vision plus Training, Mainframes introduction and Operating systems MVS,
Introduction to IBM COBOL programming, Introduction to IBM DB2 programming, Introduction to IBM PL/1
programming, Introduction to IBM CICS programming, Introduction to RPG COBOL and AS400, Learning
Project Management online using Webex, Skype and Gurukul online, Learning soft skills for Employability,
Robotic applications like stepper motor, accelerometer, servomotor, transducers and sensors (light, heat,
pressure, spike, velocity, X, Y, Z plane configurations, fixing ground plate, Embedded CNC, UNIX, C, MASM,
Fuel Injection control, Door Closer drive, Automatic door Locking
Senior Instructional Designer and Trainer
End to End Training for Computer hardware and networking courses through ILT and Managing System
Support Team, (IMS) Infrastructure Management Systems, and Faculty Hiring, End to End Curriculum
assessment to training delivery and assessment transformation, Certification authorization. Support end-user
solution during pre-delivery, delivery, post-delivery encompassing all phases of the training project lifecycle.
This includes Pre-Delivery (Conducting a training needs analysis, Designing a training strategy, Developing
quality documentation), Delivery (Instructor-Led Training, E-Learning, Web-Based Training, Train the
Trainer), Post Delivery (User Support Programs, Assessments, User Feedback and improvements). Retail
Training and Certification preparation Domain: A+ Exam Preparation, CCNA Exam Preparation (Networking
Essentials), MCSE Exam Preparation (Installing, Configuring, and Administering Microsoft Windows NT
Professional),MCSE Exam Preparation Installing, Configuring, and Administering Microsoft Windows XP
Professional, RCHE Exam Preparation Red Hat Linux System Administration RH-12x: System
Administration, RCHE Exam Preparation Red Hat Linux System Administration RH24x: Troubleshooting,
Learning BPO Essentials Communication training, Learning BPO Essentials Technical Training, Learning
LAMP, Understanding networking and network Security, Introduction to Intellectual Property Rights and
Patents, Digital Electronics, Computer Architecture, Micro Processors, Operating Systems, Distributed
Computing, Networking, Network Security, programming Languages, Software Testing, Mother Board chip

9. level Design, PC assembling, LAMP training, 8051 Embedded Systems, PLC fundamentals using Siemens
kit, Auto CADD with Auto lisp, ORCAD PCB Design, DOS, Novell Netware,
Professorship
Key achievements
• 100 percentages in 3 semesters,90 to 98 percentile in other 4 semesters,Took 8 different subject in one
semester as replacement,Performed duties of HOD in charge for almost a semester, Been a judge for
many inter college programs,Edited, published and coordinated many paper presentations,Coordinated
for AICTE,NAAC and ISO 9001 quality implementation
• One of my beloved principal described about me in a department meeting as “This chap is more a
psychiatrist and a mentor. He is a great speaker, orator and a preacher than a tutor, that’s why he is
always magnetic with students. He extracts more from them than many”
Projects:
• Dec'2003- May'2004, Implementation of DSR algorithm in Wireless Adhoc network using VHDL (RTS)
• Jun' 1998 - Nov'1998, EPROM Programmed telephone exchange using 8052 Micro Controller (RTS)
• Nov'1991 - Apr'1992, Digital Thermometer Using Liquid Crystal Display (RTS)
Technical papers presented in national conferences:
03/04/2008 and 04/04/2008 at national conference on recent trends in information science and computing:
• Data virtualization to provide end to end data reduction efficiencies (distributed databases)
• Three party authentication for key distributed protocol using Quantum cryptography for distributed
power systems (survey level) 21/03/2008 and 22/03/2008 at National conference on bio computing:
• Three party authentication for key distributed protocol using Quantum cryptography for distributed
power systems (abstract level) 14/03/2008 and 15/03/2008 at National conference on soft computing
and intelligent systems:
• High performance of cryptography grid computing based security and reliability analysis for
distributed power systems (RSA grid)
• Request based dynamic clock synchronization [generation] in distributed systems (atomic clock,
preRFID)
Workshops / Refresher trainings:
• One week Faculty development Program on Internet programming at Anna University
• One day workshop on future trends in cloud computing, storage strategies and virtualization by
EMC2
at RMD engineering college, Chennai
Certifications:
2012- Financial Consultant Life Insurance, Insurance Regulatory Development Authority [IRDA], Mumbai
Subjects:
1. Digital Electronics, Digital Architecture, Microprocessors, Computer hardware
2. Artificial Intelligence, Natural Language Processing, Soft Computing and Intelligence Systems
3. Programming Languages, Web Technology, UNIX and C Lab, HTML Lab
4. Linux, Apache, My SQL, PHP, Sugar CRM, Salesforce CRM
5. Networking, Network Security and distributed Computing
6. Software Engineering, Testing, Software Quality Assurance
Key Subjects: BE and ME(EEE, CSE, IT), MCA, MBA, MARINE: Computational linguistics(Introduction,
morphology and parts-of-speech, probabilistic, models, syntax, semantics and pragmatics), Human language
technology( Introduction, spoken and written language input , language analysis, understanding and
generation, multi-linguality and multimodality, language resources and evaluation), Machine
learning(Introduction, neural networks and genetic algorithms, bayesian and computational learning, instant
based learning, advanced learning, Natural language processing( Introduction, information retrieval, text
mining, generic issues, applications), Ontology and semantic web(Introduction, languages for semantic web
and ontologies, ontology learning for semantic web, ontology management and tools, applications), Artificial
intelligence(Problem solving, logical reasoning, planning, uncertain knowledge and reasoning, learning), Soft
computing techniques( Introduction to soft computing and neural networks, genetic algorithms, neural
networks, fuzzy logic, neuro-fuzzy modeling), Information retrieval techniques( Introduction, querying, text
operations and user interface, multimedia information retrieval, applications), Data warehousing and data
mining(Data warehousing, business analysis, data mining, association rule mining and classification,
clustering and applications and trends in data mining), Text mining(Introduction, information retrieval and text
mining, clustering and classification, learning and text mining, trends in text mining), Operating systems
( Processes and threads, process scheduling and synchronization, storage management, file systems, i/o
systems), Human resource management(Perspectives in human resource management, the concept of best
fit employee, training and executive development, sustaining employee interest, performance evaluation and
control process), Information security(security, access control matrix, policy, cryptography, key management,
systems design principles, representing identity, access control mechanisms, information flow and
confinement problem, malicious logic, vulnerability analysis, auditing and intrusion detection, network

10. security, system security, user security and program security),Computer networks( Introduction to networks,
internetworking, transport layer, user datagram protocol (udp),transmission control protocol, transport layer
security, ip security, wireless security, firewalls, domain name system (dns), e-mail, world wide web
(http),simple network management protocol, file transfer protocol (ftp), web services), Network
security( Introduction, public key encryption, message authentication, network security practice, system
security), Linear integrated circuits and applications(Ic fabrication, characteristics of opamp, applications of
opamp, special ics , application ics), Digital logic circuits( Boolean algebra and combinational circuits,
synchronous sequential circuits, asynchronous sequential circuit, programmable logic devices, memory and
logic families, vhdl), Microprocessors and micro controller(8085 and 8086 processor, programming of 8085
processor, peripheral interfacing, 8051 micro controller, micro controller programming & applications),
Computer architecture( Instruction set architecture, arithmetic/logic, data path and control, memory system,
I/O and interfaces)MS Shipping and Port Management: Management Concepts, Organizational Behavior,
Quantitative Methods, Financial and Accounting Management, Introduction to Shipping and Economics of
Sea Transportation, Business Environment, Management Information System, Research Methods for
Management, Financial Management, Marketing Management, Human Resources Management, Managerial
Economics, Port Management, Strategic Management, Business and Shipping Laws, Chartering, Ship
Management, Liner Trade and Multimodal Transportation, Fundamentals of E-Commerce, Marine Insurance,
Ship Agency, Development of Coastal Shipping in India, RDBMS. Diploma in Shipping Management:
Maritime Law, Maritime Administration, Operations and Crew Management, International Maritime
Regulations and Codes, Chartering Policy and Marketing Strategy, Marine Insurance, Maritime Logistics,
Diploma in Nautical Sciences: Computer lab, Applied electrical and electronics, applied physical Science,
Marine Engineering: Computer lab, International Maritime Regulations and Codes, MCA: Microprocessor,
RDBMS, MIS, Ecommerce, Data warehousing, MBA: MIS, Export Management, HRM, Advertising and Sales
Promotion, Ecommerce and E-Business.
Technical Support [BPO] Experience
Product Support Skills: weekly, bi-monthly, monthly, quarterly, half yearly, and annual maintenance task
for banking software, customer support on Fax, and speed express postal mail, Installation maintenance,
CSAT maintenance
Education:
Year Course University/ College Duration Percentage
1989 STANDARD TEN
10th
Class
Sir RCT Higher
Secondary School,
Chidambaram
I Division with
71.4 %
1992 DIPLOMA IN ENGINEERING
DIM [EEE]
Sir muthiah
polytechnic,
Chidambaram
3 years I Division with
80.0 %
1998 BACHELOR OF ENGINEERING B.E
[EEE]
Annamalai University,
Chidambaram
3 Years and
6 months
I Division with
66.66 %
2002 MASTER OF BUSINESS
ADMINISTRATION - M.B.A
[Management Information systems
and Marketing]
University of Madras 3 years I Division with
64%
2005 MASTER OF ENGINEERING M.E.
[CSE]
Anna University,
CHENNAI
2 years I Division with
73.0 %
Others
2009 M.A Master of Arts(English Linguistics Translation Studies) -Annamalai University – 60.0 %
2008 PGDIT Post graduate diploma in Instructional Technology – Annamalai University – 59.5 %
2007 M.A. Master of Arts (Mass communication and Journalism) - Alagappa University –58.5 II division
2005 M. Phil Master of Philosophy(Software Product Marketing) Effectiveness of Micro ERP–
Alagappa University – II division
2002 PGDSQC-Post graduate diploma in software quality control, IIQA, Thiruchirapalli - 2 years - I
division – 62%
2001 PGDSM -Post graduate diploma in software marketing - Central university, Pondicherry - 1 year - I
division
2000 MFT -Master of foreign trade(International business) - Central University, Pondicherry - 2 years - II
Division
1993 PGDHE – Microtech Computers(Computer Hardware, Assembling, Board level, Chip level, SCO
Unix) – I Division
1993 PGDSD – NCCT Chennai (Unix, C, AutoCAD) – I Division
1993 PGDCA – Brilliants Computers Chennai (Clipper, Cobol, PC office, Project) – I division
Personal details:

11. Languages: English, Tamil and Hindi, Date of Birth: 01/05/1974, PASSPORT: Date of expiry: 25/02/2019,
Expected CTC: Negotiable
Yours Faithfully
SRI RAM. S

12. Profile Snap Shot table
Learning, Training content writing, Web content writing, Social media content and Technical Writing expertise on the following technical
Domains:
1. Critical Infrastructure (Hw,A+, Networking, CCNA, N+, OS Linux,Windows, Security +, Identity assurance, Cryptography, Identity
and access control mechanisms, Vulnerability analysis, Vulnerability Auditing and intrusion detection, HL7 security, Advanced
Security, GPS, MANET, payment gateways).
2. ERP and CRM (SAP, HCM, MM, PP, SD, PLM, School Management Software, Banking, Insurance, Sales force CRM, Sugar
CRM).
3. E-Banking, Insurance and Security Domain Products / Services / Documentation
4. Mechatronics and Embedded Systems
5. Others (eLearning core insurance, Language Training, Industrial products, Localization etc.)
Critical Infrastructure Domain Products / Services / Documentation
Internet Data Loss and
Recovery
Trustix Antivirus Trustix Anti-spam Trustix core Linux Trustix CP++
and Trustix
Xbox Gateway
Appliance
Enterprise Application
security documentation
High availability cryptography Vulnerability
Assessment
public Key
infrastructure
RSA secure ID
firewall operations
automation
Security Operations
Center
Mobile commerce
and Ecommerce
security
Intrusion
Detection and
Prevention
Systems
Deep Packet
Inspection
Content
Filtering
HIPAA Incident, response
and change systems
ITIL framework
awareness
Clearing house
Key handling
SNMP
documentation.
Research on
SAML and its
Implementation
Telephony VoIP Data Center and
IPTV Security
Ciphering /
Encryption and
Deciphering on
Cloud
Key stores, key
values, Cipher
suites
SSL, RSA, DES,
CBC, SHA,
RC4_40 MD5, DHE
Digital
Signature
ECDSA Kerberos SRP, PSK Salesforce.com Single Sign on Cloud user and
profile
provisioning
Implementation
s
Application Security Wireless and Mobile
Security
Internet and
Network Security
Malware and
Hardware
Security
Compliance and
Policy
Identity and
Access
Management
Image screening Finger print and eye
lid security
IPSEC VPN SSL VPN Access Control
Appliance
Virtual Firewall
(Cloud Firewall)
Command Line Interface
Manual
Data center Private cloud Public cloud Hybrid cloud SAAS
Platform as Service Infrastructure as
Service
Cloud infrastructure
auditing
Ciphering /
Encryption and
Deciphering on
Cloud
Cloud user and
profile provisioning
and
Implementations
IP TV
Audio Video
compression
UDP Streaming TCP / IP Streaming Codec / Mutex
analysis
Synchronization Serialization
Extended Security on
Transportation Protocols
UDP / TCP/ IP for GPS
Patient Geo
Monitoring
SOS Response
Systems
GSM networks,
Mobile device
tracking
ADHOC Networks,
collision detection
Geographical
fencing
Alert and alarm
management systems
Privilege entry
systems and other
human security
Geo Locking
ERP and CRMDomain Products / Services / Documentation
AccelUMS (University
ERP)
Accel Prodigy
(School/Education
ERP)
Fedex HRMS
(logistics)
Accel Prodigy
(Education ERP)
FedEx HRMS
(logistics ERP)
AccelUMS
(University

13. ERP)
Customer Engagement
software
Supply Chain
management
software and
Billing and tracking
solutions software
Product
Information
Management
(PIM) Solutions
product data
collaboration
product data
synchronization
PLM product Lifecycle
management
Master Data
Management
Incident and
Transitions Dash
board maintenance
software (eProsys)
Managed
Services
Networking
Solutions software
(Net Relations)
SAP Business one SAP HCM
(Organizational
Management,
Personnel
Planning &
Development,
Personnel
Management,
Time
Management )
Payroll Accounting( pay
slip generation, wage
type, pay roll structure,
payroll organization,
Drivers and reports form
3A,5, 6,6A,7,10,16,24,
professional tax returns,
printing, post payroll
check)
HCM – FICO
integration (GLs,
Funds center, cost
center)
Employee Self
Service module
Basic
Understanding of
SAP R/3
SAP Overview
Detailed overview
on functional
Modules (Material
Management,
Production
Planning, Sales &
Distribution,
Human Resources,
Plant Maintenance,
Project System,
Finance and
Controlling, Quality
Management,
Warehouse
Management
SAPMM
(material and
vendor master ,
procurement
cycle, purchase
requisition,
Request for
Quotation,
Quotation,
Price
comparison,
Vendor
selection,
Purchase order,
posting
exercise
invoice, goods
receipt, invoice
verification)
PPC(Materials master,
Bills of Materials,
Routing first to final
processes, work center,
MRP Run)
SD(Billing, SD-FICO
Integration)
HCM – FICO
integration (GLs,
Funds center, cost
center)
Introduction to
Technical
modules
Introduction to
ABAP , Advanced
ABAP Cross
Applications,
Workflow, ABAP
Web Dynpro,
ABAP- HR, BASIS
Administration
Introduction to
Basis Security,
Net weaver
Administration,
Administration
[XI, EP, BI,
CRM,
SOLUTION
MANAGER]
Introduction to Advanced
concepts
Introduction to
Exchange
Infrastructure (XI)
Introduction to
Enterprise Portal
(EP)
Introduction
toBusiness
Information
Warehouse (BIW)
Introduction
toBusiness Objects
(BO)
Introduction
toCustomer
Relation
Management
(CRM )
Introduction toSupply
Chain Management
(SCM)
Introduction
toAdvanced
Planning &
Optimization (APO)
Introduction
toProduct Life
Cycle Management
(PLM)
Introduction
toSupply
Resource
Management
(SRM)
Introduction to
Master Data
Management
(MDM)
Introduction to
Solution
Manager
Introduction toSAP IS Introduction to SAP Introduction to Introduction Introduction to SAP Introduction to

14. Utilities Retail SAP Business One
(B1)
toStatistical
Analysis System
(SAS)
CRM Sales SAP CRM
Marketing
Introduction to SAP
CRM Service
Introduction to SAP
CRM Analytics
Introduction to SAP
CRM Interaction
Center
Introduction to
CRM Web
Channel
Introduction toSAP
CRM Partner
Channel
Management
Introduction to
SAP CRM Web
Client
Introduction to SAP
CRM Investigative Case
Management (ICM)
Introduction to SAP
CRM Social Service
Introduction to SAP
CRM Loyalty
Management (LM)
Introduction
toSAP CRM Real
Time Offer
Management
(RTOM)
Introduction to SAP
CRM Mobile
Solutions
Introduction to
SAP CRM
Trade
Promotion
Management
(TPM)
E-Banking , Insurance and Security Domain Products / Services / Documentation
Anti-Money Laundering
white paper
Basel II Risk
Management
Banking solution
white paper
Swift subsystem
support for banking
Branch
automation
system
ETL extraction
software for
banking
Best B banking
ERP
Vision Plus Credit Card
Management Software
Base24 Private
banking Software
Private Banking MIS
SSL and SET
security for banking
and Card Industry
B2B publications
on Payment
gateways
analysis, Bench
marking on
products like
MGPay, EBay
and others
Dental Plan Life Plan
HIPAA Validate 4010 and
5010 transaction
formats
HL7, HL7
(privacy, security
issues on claim)
Claim and grant
for Life segments
Claim and grant for
Life Dental
segments
Claim and grant
for Life
transport
segments
HPS Clearinghouse
receives electronic files
(both HIPAA compliant
and proprietary) and
transmits between
Providers of service and
Payers.
HPS Clearinghouse
is fully compliant for
Confidentiality and
Security in addition
to being certified for
EDI
Contribution
Management
including billing &
receipt,
Master Contract
Maintenance,
Eligibility &
administration,
Pre-authorization
module, Member
service module,
Utilization Module
Case
Management
Eligibility query Claim status query Pre-authorization
requests
Disease
Management
capabilities
Claim Processing
(Medical, Hospital,
Prescription
Benefits, Vision,
Dental, Hearing
and member and
dependent
administration.
Whitepapers on
Automatic
Clearing House
operation for
third party
operations for
banking,
medical
insurance (life
and dental
claims)
Mechatronics and Embedded Systems:
Embedded and Robotic
applications
Stepper motor Accelerometer Servomotor Transducers and
sensors for light,
heat, pressure,
spike, velocity
X,Y,Z plane
configurations
Fixing ground plate LPC1768 ARM
Cortex-M3 processor
A3977 Embedded
Board
LSM303DHL
Embedded Board
DP83848Eth
Embedded Board
FT232RL
Embedded

15. Board
MCP1826S Embedded
Board
MCP2551
Embedded Board
NXP LPC1768
Embedded Board
TXB0108
Embedded Board
ADXL345
Embedded Board
HMC5883LEmb
edded Board
L6470 Embedded Board FT232RL Embedded
Board
Sync32 Server
Motor Embedded
Board
L1117 Embedded
Board
VCNL4000
Embedded Board
MPU6050
Embedded
Board
PCA9548 Embedded
Board
78L33 ICs LPC1768 ICs Embedded CNC MASM Door Closer
driver and
Automatic door
Locking
Fuel Injection control
Tools:
JAVA PageMaker Photo shop Moodle Arbor text XML
editor
MS Visio,
HTML Illustrator Microsoft publisher Articulate
Storyline,
Articulate Studio,
easyDITA Adobe Frame
Maker
XML In design Ms FrontPage Text aloud Camtasia Relay 4.0
Audio and Video
recording
Adobe
Robohelp
PHP CorelDraw Tex Author IT Screencast.com Acrobat
Professional
Scripting (VB and Java
Script)
Ms power point Latex Web works
Publisher
Lectora publishing
suite
Adobe
Presenter 7
MS Project Ms word Ms excel Captivate FEDENA Jingpro / Snag
IT
Doc Share point and
document uploading
Doc to To-Help Demos using
Demoworks
Screen Flow
Learning single sourcing,
Learning structured
Authoring, Learning
HTML,Learning CSS,
Learning XML, Learning
Doc book
Learning Editors and
XML programming
(XMLMind,
OxygenXML,
Syntext, Serna,
Mindtouch, Easy
DITA, EPIC Editor,
XMLSPY)
Implementing XML
(XSLT, Xpointer,
Xpath, Xlink,
Xquery, DTD and
Xschema),
Learning DITA
(DITA MAPS,
DITA TOPICS
ETC)
Practicing on
sample files and
data, Implementing
HTML,
Implementing CSS
Implementing
Doc book,
Implementing
DITA (DITA
MAPS, DITA
TOPICS,
Concept, Topic,
Task,
Reference and
Links)
Standards:

16. Written on ISO 27001 IT
security and compliance
and ITIL framework
guideline
Metrics,
Performance
parameters and
other quality
oriented
documentation
BASEL II RISK
MANAGEMENT
and BANKING and
Financial Industry
SECURITY RISK
ISO,CMM,RMM COBIT Control
Objectives for
Information
Technology
ISMS, ISM3
Information
security
Maturity model
Deming cycle (Plan-Do-
Check-Act)
BS7799,ISO/IEC
27001:2005
ISO 17799 /
ISO/IEC
27002:2005,
ISO/ IEC
27005:2008 Risk
Management
system
ISO 22301 for
Business
Continuity
ITIL and ISO
20000 / BS
15000,
ISO 27001:2005
(Information Security)
ISO 20000:2005 (IT
Service
Management)
ISAE 3402 / SSAE
16 / SAS 70
(Information
Security
Compliance)
AirforceEpublis
hing standard
(MIL-STD-
38784)
Standard
Practice for
Technical
Manuals
ISAE 3402 International
Standard on Assurance
Engagements ISAE
3402
SSAE 16 Statement
on Standards for
Attestation
Engagements
(SSAE) 16
SAS70 Statements
on Auditing
Standards (SAS)70
Information
Security
Compliance
Policies and
Procedures,
Certification and
Accreditation
activities
documentation.
Aeronautical
documentation
standards (ATA 100,
ATA iSpec 2200,
AECMA 1000D,
S1000D)
IETM (Interactive
Electronic Training
Manual)
SCORM Sharable
Content Object
Reference Model
elearning LMS
standards,Section
508 eLearning
compliance
standard
DITA Darwin
Information Typing
Architecture
Styles:
Chicago Manual of Style,
CSE (Council of Science
Editors)
Harvard IEEE (Institute of
Electrical and
Electronics
Engineers)
MLA (Modern
Language
Association of
America)
Software Development Methodology:
Agile and Scrum Lean Incremental Rapid Waterfall
Deliverables:
Technical Manuals User Manuals Quick Manuals White Papers Brochures Data Sheets
Fact Sheets
Page Content for
website (About Us,
History, Our Office, Our
Expertise, Our Services,
Our Methodology, Our
Clientele, Our Team,
Our Founders, Sitemap,
Product / Services,
features, Testimonials,
Contact)

17. Articles SEO articles Blog content Features Writing News Letters E-zines
Campaign Event Monitoring
and Writing
Advisory Event Souvenirs Social Media
Marketing
On Demand
writing
Product, quantifiable
deliverable specification
writing
SOPs Editing Proof Reading Data cleansing and
Data migration
Mass mailing
Software/Hardware
Documentation
Policies &
Procedures,
Operator Manuals
Lab Trials
documentation
User Guides Online
Documentation
On-Line Help
Advertisement Copy Press Releases CBT WBT Web Content
engagement on
wikis, blogs,
Forums and
discussion
groups for
trustix
SEO paid search affiliate marketing Media and email
marketing
cooperative
marketing,
comparison
shopping
engines, and
social media
Lead generation Online Marketing SMS Campaigns interactive
advertising
Online Ads, Blogging and
blog advertising
Writing for upcoming
Event participation
trade fairs Industry trade
shows
display gatherings participated in
organizing team
Edited Event
invitations, data
mailers, email
mailers,
pamphlets,
Proposals,
RFQ, wall
hanging
materials for
event,
Edited participatory text,
and B2B content for
publishing
Participated in email
and SMS,
campaigns
negotiated with
email id database
vendors
collected emails,
categorized email
id, removed
duplicate or
redundant id s
from the list,
worked with mass
mailing and mass
SMS campaigner
writing the
company’s
positioning and
key messages
for Inbound and
outbound
marketing and
communication
s
Teaching, Placements, Recruitment, Training, Training Content Development, Instructional Design done till now (Involved in
all/ some of these activities). Lead Time and Delivery in Months (Class Room/Blended Learning / E learning / On-demand).
Training Content preparation: Minimum 3 months, Training delivery after Lead Time.
Courses Theory Hands
on
Project
ready
Quality and Process Management
ISO9001QMS, 27001 ISMS 1 3 3
HIPAA and HL7(privacy, security on claim and grant for Life, Dental, transport segments) 1 3 3
COBIT Control Objectives for Information Technology 1 3 3
ISMS, ISM3 (Information security Maturity model) 1 3 3
Deming cycle (Plan-Do-Check-Act) 1 3 3
BS7799 1 3 3
ISO/IEC 27001:2005 1 3 3
ISO 17799 or ISO/IEC 27002:2005 1 3 3
ISO/ IEC 27005:2008 Risk Management system 1 3 3
ISAE 3402[International Standard on Assurance Engagements ISAE 3402] 1 3 3
SSAE 16 [Statement on Standards for Attestation Engagements (SSAE) 16] 1 3 3
SAS 70 [Statements on Auditing Standards (SAS) 70 ](Information Security Compliance) 1 3 3
ISO 22301 for Business Continuity 1 3 3
ITIL and ISO 20000 / BS 15000 1 3 3
ISO,CMM,RMM,BASEL II RISK MANAGEMENT and BANKING and Financial Industry 1 3 3

18. SECURITY RISK, Standard operating procedures )
ITIL framework awareness 1 3 6
ISO 27001 IT security and compliance and ITIL framework guideline 1 3 6
PMP certification Training 1 3 6
LEAN Methodology 1 3 6
AGILE Methodology 1 3 6
ITES Basics for BPO and KPO 1 3 6
IT Courses
Basic Digital HR Training 1 3 6
Basic Digital Marketing Training 1 3 6
A+:
A+ Essentials 1 3 6
A+ Practical application(Basic computer Hardware, Motherboard, Microprocessors) 1 3 6
MCSE:
Windows 95 series 1 3 6
Windows 98series 1 3 6
Windows ME series 1 3 6
Windows 2000 Series 1 3 6
Windows NT Series 1 3 6
Windows XP series 1 3 6
Windows 7 1 3 6
Windows 8 ( Installing, Configuring, and Administering Fresh and update Exams) 1 3 6
RCHE: Red Hat Linux System Administration
RH-124: System Admin-I 1 3 6
RH134: System Admin-II
RH-254: System Admin-III
RH242: Troubleshooting 1 3 6
RH333: Security Services 1 3 6
CCNA:
Network Fundamentals paper 1 3 6
N+ Networking Fundamentals 1 3 6
Software Testing: 1 3 6
Certified Software Tester exam (SR0101) 1 3 6
Certified Software Test Analyst exam (SR0201) 1 3 6
Manual Testing 1 3 6
Load Runner 1 3 6
Win Runner 1 3 6
Selenium 1 3 6
Sybase 1 3 6
MS office 1 1 1
MS Word Basic and Advanced 1 1 1
MS Excel Basic and Advanced 1 1 1
MS Access Basic and Advanced 1 1 1
MS Power point Basic and Advanced 1 1 1
MS Paint 1 1 1
Power builder 1 3 6
Linux / Unix 1 3 6
C 1 3 6
Core java 1 3 6
PHP 1 3 6
MYSQL 1 3 6
Html 1 3 6
Java script 1 3 6
VB script 1 3 6
ASP 1 3 6
JSP 1 3 6
XML 1 3 6
CSS 1 3 6
Pascal 1 3 6
Perl 1 3 6
CGI 1 3 6
MS Dos 1 3 6
DBase 1 3 6
Fox pro 1 3 6
Clipper 1 3 6
SAP:
HCM 1 3 6
SD 1 3 6
MM 1 3 6
PP 1 3 6
CRM 1 3 6
SUGAR CRM 1 3 6
Sales force CRM 1 3 6
Oracle 6 1 3 6
Mainframes:

19. Base24 1 3 6
Vision plus credit card management systems 1 3 6
MVS 1 3 6
COBOL 1 3 6
VSAM 1 3 6
DB2 1 3 6
PL/1 1 3 6
CICS 1 3 6
RPG COBOL 1 3 6
AS400 1 3 6
Awareness Courses:
Know about IT Laws 1 1 1
Know about Cyber Crimes 1 1 1
Know about Emails and Passwords 1 1 1
Know about Privacy and Security in IT 1 1 1
University courses
IT Subjects
Fundamentals of E-Commerce 1 1 1
Ecommerce and E-Business 1 1 1
Digital Electronics 1 1 1
Digital Architecture 1 1 1
Microprocessors 1 1 1
Computer hardware 1 1 1
Circuit Theory 1 1 1
Field Theory 1 1 1
Control Systems 1 1 1
Soft Computing and Intelligence Systems 1 1 1
Data Structures and Programming Languages 1 1 1
Web Technology 1 1 1
UNIX and C Lab 1 1 1
HTML Lab 1 1 1
Networks and Advanced Networks 1 1 1
Network Security 1 1 1
Distributed Computing 1 1 1
DBMS and Advanced Databases 1 1 1
Software Engineering 1 1 1
Software Testing 1 1 1
Software Quality Assurance 1 1 1
Computational linguistics 1 1 1
Human language technology 1 1 1
Machine learning 1 1 1
Natural language processing 1 1 1
Ontology and semantic web 1 1 1
Artificial intelligence 1 1 1
Soft computing techniques 1 1 1
Neural networks 1 1 1
Information retrieval techniques 1 1 1
Data warehousing and data mining 1 1 1
Text mining 1 1 1
Operating systems 1 1 1
Cryptography 1 1 1
Systems design principles 1 1 1
Identity and access control mechanisms 1 1 1
Vulnerability analysis, auditing and intrusion detection 1 1 1
Linear integrated circuits and applications 1 1 1
Digital Signal processing and Matlab 1 3 3
Control systems using Matlab and simulink 1 3 3
Microprocessors and micro controller 1 1 1
Management Subjects
Business Environment 1 1 1
Management Information System 1 1 1
Research Methods for Management 1 1 1
Financial Management 1 1 1
Marketing Management 1 1 1
Export Management 1 1 1
Advertising and Sales Promotion 1 1 1
Managerial Economics 1 1 1
Marine Subjects
Introduction to Shipping 1 1 1
Economics of Sea Transportation 1 1 1
Port Management 1 1 1
Strategic Management 1 1 1
Business and Shipping Laws 1 1 1
Chartering 1 1 1

20. Ship Management 1 1 1
Liner Trade and Multimodal Transportation 1 1 1
Marine Insurance 1 1 1
Ship Agency 1 1 1
Development of Coastal Shipping in India 1 1 1
Maritime Law 1 1 1
Maritime Administration 1 1 1
Operations and Crew Management 1 1 1
International Maritime Regulations and Codes 1 1 1
Chartering Policy and Marketing Strategy 1 1 1
Marine Insurance 1 1 1
Maritime Logistics 1 1 1
Vertical Learning Courses
Learning MBA Insurance 1 3 3
IRDA Financial Consultant Exam preparations (IC 33- Life Insurance) 1 3 3
IRDA Financial Consultant Exam preparations (IC 34- General Insurance) 1 3 3
Certificate in Insurance Salesmanship (CIS) 1 3 3
Certificate in Foundation of Casualty Actuarial Science (Non-Life) 1 3 3
Pre-licensing test for Insurance Surveyors on behalf of IRDA)) 1 3 3
ELT English Language Training / English Courses
Learning soft skills for Employability 1 3 6
DITA and Technical Writing 1 1 1
CELTA, Certificate in English Language Teaching to Adults 1 3 6
Young Learner extension to CELTA 1 3 6
DELTA (Diploma in English Language Teaching to Adults) 1 3 6
IDLTM (International Diploma in Language Teaching Management) 1 3 6
ICELT (In-service Certificate in English Language Teaching) 1 3 6
TKT (Teaching Knowledge Test) 1 3 6
CELT-P 1 3 6
CELT-S 1 3 6
English Language Training for competitive examinations 1 3 6
TEFL (Teaching English as a foreign language) 1 3 6
CLT Communicative language teaching 1 3 6
TBLL Task-based language learning 1 3 6
TEFL Teaching English as a Foreign Language 1 3 6
TESOL Teaching English to Speakers of Other Languages 1 3 6
TESL Teaching English as a Second Language 1 3 6
IELTS (International English Language Testing System) 1 3 6
SELT Secure English Language Test 1 3 6
GRE Graduate Record Examinations 1 3 6
SAT Test 1 3 6
English Language Training for High school students K6 to K12 1 3 6
English for Special Purpose for writers Writing Practice on Letter, Draft, Ghost, Technical,
Scientific, Academic, Creative, Marketing communication, Romance, Children , Mystery ,
Fiction, Grammar, Business , Magazine, Marketing, Business, Life Story , Autobiography,
Diary, Publishing, Travel, Descriptive, Poetry , Research ,Journal , Forensic Science
Resume , Grant , Script )
1 3 6
Linguistics 1 1 1
Phonetics 1 1 1
Morphology 1 1 1
Syntax 1 1 1
Semantics 1 1 1
Translation 1 1 1
Text, Speech, Word Processing 1 1 1
Verbal and Accent training:
Basic Voice Training (Accent Neutralization) 1 3 6
Pearson Versant Certifications(Speaking, Writing and Placement) 1 3 6
Any other courses 3 3 12