This document provides a summary and analysis of local services used by Austin Powder Company. It details the main local carriers providing services, including DCT Telecom, AT&T, Frontier, Verizon and others. A table depicts the monthly costs for local services. Several recommendations are provided to potentially reduce costs, such as changing carriers, removing unused lines, removing charges for non-published listings, and placing toll free numbers with a chosen long distance carrier.
Senior Management Service Desk Report Sample Larry Davis
The Service Desk saw a significant increase in ticket volume in January compared to previous months. An investigation found that over 1,000 tickets in previous years were never reported, accounting for 10% of the total volume. The increase in hardware refresh projects and new asset data cleanup also contributed. While incidents decreased, requests and tasks increased, showing improved use of the ticketing system. Productivity was 13% lower than normal due to time off. Several IT projects fell behind schedule in January.
Network Security Offering by GSS AmericaGss America
The document provides an overview of network and security services offered by GSS America to communication service providers, equipment manufacturers, and enterprise customers. The services include network design assistance, solution rollout support, service delivery, remote provisioning, service assurance, technology migration assistance, network integration testing, global network management, network application performance optimization, QoS management, vendor management, and managed security services. Specific services described in more detail include network monitoring, network device monitoring, network device administration and management, global operations command center support, managed security services, intrusion detection and management, perimeter security management, identity software management, vulnerability assessment and management, and managed firewall services.
This document discusses key performance indicators (KPIs) and service level agreements (SLAs) for testing as a managed service. It provides examples of SLAs for metrics such as defect removal effectiveness, process compliance, and incident management response times. It also shows snapshots of SLA metric performance for items like automated regression testing and review of root cause analyses. The document aims to demonstrate how SLAs and KPIs can be used to govern a vendor's testing services.
Testing as a Managed Service using SLAs and KPIsProlifics
The document discusses managing outsourced testing through the use of service level agreements (SLAs) and key performance indicators (KPIs). It provides examples of metrics and KPIs to include in SLAs like defect removal efficiency, test case efficiency, and reporting timelines. The document also explains how KPIs, SLAs and metrics work together to measure individual project performance against business goals.
How to create a winning social media reportBen Howden
A social media report template for those who need help creating a well structured report that clearly presents key results, value and insights derived from social media. The social media report template is suited to those using Facebook and Twitter as part of their social media strategy. If you would like to talk about measuring your social media efforts get in touch with me at info@inlight.com.au
Social media management consists of various well planned steps,Monitoring or Report generation is one of the most important part of them,as it delivers powerful insights about how well your brand is doing out there in Social media and what are the loose ends that you need to tight.This a sample social media report.Social media monitoring,
Techs R Us provides 24/7 IT monitoring and support services to small and mid-sized businesses. Their services include 24/7 monitoring of clients' IT networks, immediate alerting for any issues, and monthly reporting on network health and security. They also conduct regular asset tracking and inventory to help clients plan budgets and reduce technology costs over the long run.
This monthly progress report summarizes the rehabilitation and upgrading work of the N1 road between Namialo and Rio Lurio in Nampula Province, Mozambique for the period of October 1-31, 2013. It provides details on the physical and financial progress of the road works, quality control measures, environmental and safety issues, and ancillary activities. The report finds that construction of the stabilized sub-base and crushed stone base are critical path activities that experienced delays. It recommends the contractor increase production rates and address intermittent fuel shortages to complete the works on schedule.
Senior Management Service Desk Report Sample Larry Davis
The Service Desk saw a significant increase in ticket volume in January compared to previous months. An investigation found that over 1,000 tickets in previous years were never reported, accounting for 10% of the total volume. The increase in hardware refresh projects and new asset data cleanup also contributed. While incidents decreased, requests and tasks increased, showing improved use of the ticketing system. Productivity was 13% lower than normal due to time off. Several IT projects fell behind schedule in January.
Network Security Offering by GSS AmericaGss America
The document provides an overview of network and security services offered by GSS America to communication service providers, equipment manufacturers, and enterprise customers. The services include network design assistance, solution rollout support, service delivery, remote provisioning, service assurance, technology migration assistance, network integration testing, global network management, network application performance optimization, QoS management, vendor management, and managed security services. Specific services described in more detail include network monitoring, network device monitoring, network device administration and management, global operations command center support, managed security services, intrusion detection and management, perimeter security management, identity software management, vulnerability assessment and management, and managed firewall services.
This document discusses key performance indicators (KPIs) and service level agreements (SLAs) for testing as a managed service. It provides examples of SLAs for metrics such as defect removal effectiveness, process compliance, and incident management response times. It also shows snapshots of SLA metric performance for items like automated regression testing and review of root cause analyses. The document aims to demonstrate how SLAs and KPIs can be used to govern a vendor's testing services.
Testing as a Managed Service using SLAs and KPIsProlifics
The document discusses managing outsourced testing through the use of service level agreements (SLAs) and key performance indicators (KPIs). It provides examples of metrics and KPIs to include in SLAs like defect removal efficiency, test case efficiency, and reporting timelines. The document also explains how KPIs, SLAs and metrics work together to measure individual project performance against business goals.
How to create a winning social media reportBen Howden
A social media report template for those who need help creating a well structured report that clearly presents key results, value and insights derived from social media. The social media report template is suited to those using Facebook and Twitter as part of their social media strategy. If you would like to talk about measuring your social media efforts get in touch with me at info@inlight.com.au
Social media management consists of various well planned steps,Monitoring or Report generation is one of the most important part of them,as it delivers powerful insights about how well your brand is doing out there in Social media and what are the loose ends that you need to tight.This a sample social media report.Social media monitoring,
Techs R Us provides 24/7 IT monitoring and support services to small and mid-sized businesses. Their services include 24/7 monitoring of clients' IT networks, immediate alerting for any issues, and monthly reporting on network health and security. They also conduct regular asset tracking and inventory to help clients plan budgets and reduce technology costs over the long run.
This monthly progress report summarizes the rehabilitation and upgrading work of the N1 road between Namialo and Rio Lurio in Nampula Province, Mozambique for the period of October 1-31, 2013. It provides details on the physical and financial progress of the road works, quality control measures, environmental and safety issues, and ancillary activities. The report finds that construction of the stabilized sub-base and crushed stone base are critical path activities that experienced delays. It recommends the contractor increase production rates and address intermittent fuel shortages to complete the works on schedule.
Legislative Staff Briefing: Update on the Texas Electric Industryaectnet
The document provides an update on the Texas electric industry. It discusses how unusually cold winter weather led to higher electricity usage and potentially increased electric bills for customers. It also notes that the Sharyland Utilities service area has opened to retail electric competition, allowing customers to choose electric providers. Transmission and distribution utility issues are also mentioned.
A telecom audit is an analysis of a company's telecommunications expenditures like local service, long distance, data, internet, wireless, and conferencing. The audit identifies billing errors and overcharges, which commonly amount to 15-25% of annual telecom spend. Conducting an audit can secure credits and refunds while reducing ongoing service costs. Tri-Solve is an expert auditing firm that identifies savings through audits without requiring changes to service providers. Their process involves analyzing bills at their office and presenting results with minimal client involvement.
Connect America Fund Education Deck by Ted OsbornRick Harnish
My good friend Ted Osborn just sent me this education deck about the Phase II Auction for the Connect America Fund. I found it very worthwhile to share. Ted is considered to be an expert on the CAF funding programs.
Connect America Fund Education Deck by Ted OsbornRick Harnish
My good friend Ted Osborn sent me this educational deck about the Phase II Connect America Fund Auction. I found it very worthwhile to share. Ted is considered an expert in the CAF program.
MGT 3332 Summer I Team Project Houston Lighting & Power Co.docxannandleola
Houston Lighting & Power Company (HL&P) filed for a $552 million rate increase to cover costs including ongoing expenses of the South Texas Nuclear Plant. Consumer advocates argued HL&P mismanaged spending. HL&P needed to show its decisions effectively served customers. HL&P examined two customer contact areas: meter reading and billing inquiries. For billing inquiries, the report analyzed three years of call volume, lost calls, and staffing data to determine staffing needs for the upcoming year to maintain at least 95% productivity while handling increasing call volume. The team applied forecasting methods to project call volume, lost calls, and required staffing to meet the 95% productivity goal.
TXU Electric Delivery invested heavily in transmission and distribution infrastructure from 2003 to 2006, achieving top quartile reliability benchmarks. It has a large customer base and infrastructure in a high growth region. TXU aims to provide the lowest costs through efficient operations and maintenance expenses and monthly customer charges. It is undertaking major transmission upgrades to reduce grid congestion and support reliability in the Dallas-Fort Worth area. These initiatives have improved TXU's financial performance with growing EPS and EBITDA from 2003 to 2005 estimates.
TXU Electric Delivery invested heavily in transmission and distribution infrastructure from 2003 to 2006, achieving top quartile reliability benchmarks. It has a large customer base and infrastructure in a high growth region. TXU aims to provide the lowest costs through efficient operations and maintenance expenses and monthly customer charges. It is undertaking major transmission upgrades to reduce grid congestion and support reliability in the Dallas-Fort Worth area. These initiatives have improved TXU's financial performance with growing EPS and EBITDA from 2003 to 2005 estimates.
This presentation was given by Douglas Meredith, Director of Economics and Policy at John Staurulakis, Inc. to the Utah Broadband Advisory Council on December 14, 2011.
Market research report, citywide ultra high speed broadband project, Palo AltoStephen Blum
The City of Palo Alto operates a 40-plus mile dark fiber network serving some of the biggest and most dynamic high tech companies in the world. Steve Blum, president of Tellus Venture Associates, analysed the potential and the cost of expanding the network, and presented his findings to the city's utility advisory committee on 1 June 2011.
Voice & data assessment presentation rhc 8.2013c3telecom
This document summarizes telecommunications services for a rural healthcare organization and identifies opportunities for savings. It provides an inventory of voice and data services, usage reports, and rate analyses. It identifies that C3 can conduct an assessment to find simple savings averaging 35% by eliminating waste, consolidating unused services, and implementing more efficient plans. C3 also assists with applications for the Healthcare Connect Fund to obtain up to 65% reimbursement for broadband connectivity improvements.
Voice & data assessment presentation 8.2013c3telecom
C3 analyzes clients' telecom services and provides a digital schematic of all services, including a utilization study. They identify potential savings through upgrades, alternative plans, eliminating unused services, and consolidating accounts. The objective is to reduce costs through more efficient use of services while eliminating waste. C3 also evaluates rates and billing to ensure they match contracts, identify duplicate charges, correct non-contracted services, and verify taxes and fees. This process has achieved annual savings reductions and one-time refunds for clients such as health clinics and schools.
This document summarizes a presentation on franchising communications providers. It discusses defining cable, telecommunications, and information services; reviewing industry financial statistics; determining if fees are being collected correctly from providers; issues with bundled revenues; renewing franchises; and key provisions for franchise negotiations. The presentation provides information on types of communications services, top cable operators, industry revenues, the need to impose fees on rights-of-way users, and questions for cities to consider regarding franchise agreements and renewals.
Reston Transportation Funding Plan: Updates and Recommendations: Jan. 19, 2017Fairfax County
The document summarizes a presentation given by Fairfax County Department of Transportation staff on a proposed Reston Transportation Funding Plan. It reviews the proposed projects and cost estimates, outlines different funding scenarios to meet the private share funding need of $350 million, and provides feedback received from community meetings. A key point is that the plan allocates roadway improvements to public funding and intersections/grid network to private funding from developers. Staff has proposed "Scenario 12" as their recommendation and will take next steps in further developing and scheduling the plan.
1) Cox Enterprises collects energy and billing data from over 32,000 utility accounts across 310 providers manually through spreadsheets, which was time-consuming and error-prone. They evaluated several automated data solutions to eliminate manual entry.
2) Cox ultimately selected Urjanet due to its service quality, flexibility, and cost-effectiveness in automating data collection from thousands of accounts. This provided accurate, timely energy data to Cox's internal dashboard for improved visibility and decision making.
3) By leveraging Urjanet's data, Cox was able to optimize power supply contracts, identify billing issues saving $18,000 annually, and eliminate unnecessary accounts saving over $475,000 to date through rate
Symplicity is a telecommunications management company that aims to simplify telecom bills and services for clients. They conduct bill audits and find that 80% of bills are incorrect, resulting in potential savings of 6-8% on costs. Symplicity has helped clients reduce expenses by an average of 31% or $1,378 per month. Their services include bill analysis, project management, bill review, carrier support, and mobility management to help reduce cellular costs by 10-20% on average.
Dulles Metrorail Silver Line: Status Report & Transportation Infrastructure F...Fairfax County
This document provides status updates and recommendations regarding funding for Phases 1 and 2 of the Dulles Metrorail Silver Line project. It summarizes the current construction status of Phase 1 and budget information. For Phase 2, it outlines the project estimate and schedule. It then recommends the preliminary allocation of $1.9 billion in TIFIA funding among the funding partners, including $475 million for Fairfax County. It outlines the county's plan to use its Commercial and Industrial Tax Fund and Phase 2 tax district revenues as credit for the TIFIA loan. The document recommends the county obtain credit ratings and make a $100,000 payment to initiate the TIFIA application process.
Reston Transportation Funding Plan: Updates and Recommendations: Jan. 13, 2017Fairfax County
This document summarizes a presentation given by Fairfax County Department of Transportation staff to stakeholders regarding the Reston Transportation Funding Plan. It reviews the proposed projects and cost estimates, provides an allocation framework for public and private funding, and outlines 11 potential funding scenarios. Feedback from advisory groups and the community expressed concerns about comparing Reston to Tysons, developers paying all costs, and impacts on early versus late development. Staff proposed a new Scenario 12 in response and will consider feedback as it develops the final funding plan.
The document discusses electric ratemaking in Texas, including how rates are determined through revenue requirements and rate structures, the regulatory process for rate cases, and recent mechanisms introduced in utility ratemaking like distribution cost recovery factors. It also covers concepts like allowed versus earned rates of return and how utilities are regulated differently within and outside the ERCOT grid.
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
Legislative Staff Briefing: Update on the Texas Electric Industryaectnet
The document provides an update on the Texas electric industry. It discusses how unusually cold winter weather led to higher electricity usage and potentially increased electric bills for customers. It also notes that the Sharyland Utilities service area has opened to retail electric competition, allowing customers to choose electric providers. Transmission and distribution utility issues are also mentioned.
A telecom audit is an analysis of a company's telecommunications expenditures like local service, long distance, data, internet, wireless, and conferencing. The audit identifies billing errors and overcharges, which commonly amount to 15-25% of annual telecom spend. Conducting an audit can secure credits and refunds while reducing ongoing service costs. Tri-Solve is an expert auditing firm that identifies savings through audits without requiring changes to service providers. Their process involves analyzing bills at their office and presenting results with minimal client involvement.
Connect America Fund Education Deck by Ted OsbornRick Harnish
My good friend Ted Osborn just sent me this education deck about the Phase II Auction for the Connect America Fund. I found it very worthwhile to share. Ted is considered to be an expert on the CAF funding programs.
Connect America Fund Education Deck by Ted OsbornRick Harnish
My good friend Ted Osborn sent me this educational deck about the Phase II Connect America Fund Auction. I found it very worthwhile to share. Ted is considered an expert in the CAF program.
MGT 3332 Summer I Team Project Houston Lighting & Power Co.docxannandleola
Houston Lighting & Power Company (HL&P) filed for a $552 million rate increase to cover costs including ongoing expenses of the South Texas Nuclear Plant. Consumer advocates argued HL&P mismanaged spending. HL&P needed to show its decisions effectively served customers. HL&P examined two customer contact areas: meter reading and billing inquiries. For billing inquiries, the report analyzed three years of call volume, lost calls, and staffing data to determine staffing needs for the upcoming year to maintain at least 95% productivity while handling increasing call volume. The team applied forecasting methods to project call volume, lost calls, and required staffing to meet the 95% productivity goal.
TXU Electric Delivery invested heavily in transmission and distribution infrastructure from 2003 to 2006, achieving top quartile reliability benchmarks. It has a large customer base and infrastructure in a high growth region. TXU aims to provide the lowest costs through efficient operations and maintenance expenses and monthly customer charges. It is undertaking major transmission upgrades to reduce grid congestion and support reliability in the Dallas-Fort Worth area. These initiatives have improved TXU's financial performance with growing EPS and EBITDA from 2003 to 2005 estimates.
TXU Electric Delivery invested heavily in transmission and distribution infrastructure from 2003 to 2006, achieving top quartile reliability benchmarks. It has a large customer base and infrastructure in a high growth region. TXU aims to provide the lowest costs through efficient operations and maintenance expenses and monthly customer charges. It is undertaking major transmission upgrades to reduce grid congestion and support reliability in the Dallas-Fort Worth area. These initiatives have improved TXU's financial performance with growing EPS and EBITDA from 2003 to 2005 estimates.
This presentation was given by Douglas Meredith, Director of Economics and Policy at John Staurulakis, Inc. to the Utah Broadband Advisory Council on December 14, 2011.
Market research report, citywide ultra high speed broadband project, Palo AltoStephen Blum
The City of Palo Alto operates a 40-plus mile dark fiber network serving some of the biggest and most dynamic high tech companies in the world. Steve Blum, president of Tellus Venture Associates, analysed the potential and the cost of expanding the network, and presented his findings to the city's utility advisory committee on 1 June 2011.
Voice & data assessment presentation rhc 8.2013c3telecom
This document summarizes telecommunications services for a rural healthcare organization and identifies opportunities for savings. It provides an inventory of voice and data services, usage reports, and rate analyses. It identifies that C3 can conduct an assessment to find simple savings averaging 35% by eliminating waste, consolidating unused services, and implementing more efficient plans. C3 also assists with applications for the Healthcare Connect Fund to obtain up to 65% reimbursement for broadband connectivity improvements.
Voice & data assessment presentation 8.2013c3telecom
C3 analyzes clients' telecom services and provides a digital schematic of all services, including a utilization study. They identify potential savings through upgrades, alternative plans, eliminating unused services, and consolidating accounts. The objective is to reduce costs through more efficient use of services while eliminating waste. C3 also evaluates rates and billing to ensure they match contracts, identify duplicate charges, correct non-contracted services, and verify taxes and fees. This process has achieved annual savings reductions and one-time refunds for clients such as health clinics and schools.
This document summarizes a presentation on franchising communications providers. It discusses defining cable, telecommunications, and information services; reviewing industry financial statistics; determining if fees are being collected correctly from providers; issues with bundled revenues; renewing franchises; and key provisions for franchise negotiations. The presentation provides information on types of communications services, top cable operators, industry revenues, the need to impose fees on rights-of-way users, and questions for cities to consider regarding franchise agreements and renewals.
Reston Transportation Funding Plan: Updates and Recommendations: Jan. 19, 2017Fairfax County
The document summarizes a presentation given by Fairfax County Department of Transportation staff on a proposed Reston Transportation Funding Plan. It reviews the proposed projects and cost estimates, outlines different funding scenarios to meet the private share funding need of $350 million, and provides feedback received from community meetings. A key point is that the plan allocates roadway improvements to public funding and intersections/grid network to private funding from developers. Staff has proposed "Scenario 12" as their recommendation and will take next steps in further developing and scheduling the plan.
1) Cox Enterprises collects energy and billing data from over 32,000 utility accounts across 310 providers manually through spreadsheets, which was time-consuming and error-prone. They evaluated several automated data solutions to eliminate manual entry.
2) Cox ultimately selected Urjanet due to its service quality, flexibility, and cost-effectiveness in automating data collection from thousands of accounts. This provided accurate, timely energy data to Cox's internal dashboard for improved visibility and decision making.
3) By leveraging Urjanet's data, Cox was able to optimize power supply contracts, identify billing issues saving $18,000 annually, and eliminate unnecessary accounts saving over $475,000 to date through rate
Symplicity is a telecommunications management company that aims to simplify telecom bills and services for clients. They conduct bill audits and find that 80% of bills are incorrect, resulting in potential savings of 6-8% on costs. Symplicity has helped clients reduce expenses by an average of 31% or $1,378 per month. Their services include bill analysis, project management, bill review, carrier support, and mobility management to help reduce cellular costs by 10-20% on average.
Dulles Metrorail Silver Line: Status Report & Transportation Infrastructure F...Fairfax County
This document provides status updates and recommendations regarding funding for Phases 1 and 2 of the Dulles Metrorail Silver Line project. It summarizes the current construction status of Phase 1 and budget information. For Phase 2, it outlines the project estimate and schedule. It then recommends the preliminary allocation of $1.9 billion in TIFIA funding among the funding partners, including $475 million for Fairfax County. It outlines the county's plan to use its Commercial and Industrial Tax Fund and Phase 2 tax district revenues as credit for the TIFIA loan. The document recommends the county obtain credit ratings and make a $100,000 payment to initiate the TIFIA application process.
Reston Transportation Funding Plan: Updates and Recommendations: Jan. 13, 2017Fairfax County
This document summarizes a presentation given by Fairfax County Department of Transportation staff to stakeholders regarding the Reston Transportation Funding Plan. It reviews the proposed projects and cost estimates, provides an allocation framework for public and private funding, and outlines 11 potential funding scenarios. Feedback from advisory groups and the community expressed concerns about comparing Reston to Tysons, developers paying all costs, and impacts on early versus late development. Staff proposed a new Scenario 12 in response and will consider feedback as it develops the final funding plan.
The document discusses electric ratemaking in Texas, including how rates are determined through revenue requirements and rate structures, the regulatory process for rate cases, and recent mechanisms introduced in utility ratemaking like distribution cost recovery factors. It also covers concepts like allowed versus earned rates of return and how utilities are regulated differently within and outside the ERCOT grid.
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Tastemy Pandit
Know what your zodiac sign says about your taste in food! Explore how the 12 zodiac signs influence your culinary preferences with insights from MyPandit. Dive into astrology and flavors!
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
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NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...BBPMedia1
Nathalie zal delen hoe DEI en ESG een fundamentele rol kunnen spelen in je merkstrategie en je de juiste aansluiting kan creëren met je doelgroep. Door middel van voorbeelden en simpele handvatten toont ze hoe dit in jouw organisatie toegepast kan worden.
HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf46adnanshahzad
How to Start Up a Company: A Step-by-Step Guide Starting a company is an exciting adventure that combines creativity, strategy, and hard work. It can seem overwhelming at first, but with the right guidance, anyone can transform a great idea into a successful business. Let's dive into how to start up a company, from the initial spark of an idea to securing funding and launching your startup.
Introduction
Have you ever dreamed of turning your innovative idea into a thriving business? Starting a company involves numerous steps and decisions, but don't worry—we're here to help. Whether you're exploring how to start a startup company or wondering how to start up a small business, this guide will walk you through the process, step by step.
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
𝐔𝐧𝐯𝐞𝐢𝐥 𝐭𝐡𝐞 𝐅𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐄𝐧𝐞𝐫𝐠𝐲 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐰𝐢𝐭𝐡 𝐍𝐄𝐖𝐍𝐓𝐈𝐃𝐄’𝐬 𝐋𝐚𝐭𝐞𝐬𝐭 𝐎𝐟𝐟𝐞𝐫𝐢𝐧𝐠𝐬
Explore the details in our newly released product manual, which showcases NEWNTIDE's advanced heat pump technologies. Delve into our energy-efficient and eco-friendly solutions tailored for diverse global markets.
Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
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26. 110 Management Overview: The following section provides a complete overview of the communications deployed at Austin Powder Company. This is intended for management personnel to gain a sense of the overall products in use and the associated costs. 22
27. Local Services- 23 110 Currently DCT Telecom provides the main Local PRI to Austin Powder Company headquarters for Local Service in Cleveland Ohio. There is also one Local PRI in Midland Texas with AT&T, as well a newly installed Local PRI at the Red Diamond facility in McArthur Ohio via Time Warner Business Class. This newly installed Time Warner PRI at Red Diamond has not yet billed prior to delivery of this report. In addition to those three Local PRI’s; AT&T, Frontier and Verizon are the three main carriers who provide the lion’s share of local lines to Austin’s major sites, along with many ancillary carriers to augment Austin Powder Company’s more rural locations across the US and Canada. The following table depicts the monthly costs for current local services:
47. Local Services- Continued 43 120 Notables Items on Local Service- Cramming and Wire Maintenance fees are below. The following table outlines these charges previously approved per Austin to be removed:
53. TELUS account# (212194477 1) in Calgary bills $12.00 per on all 9 lines on this account in order to publish them in the phone directory- totaling $108.00per month
54.
55.
56. Line 770-304-0883, which bills on AT&T account# (770-304-0808 (243 0623)) at the Madras site in Newnan, GA rings into “AMS Locksmith Co.” dispatch center. Monthly cost for this line is $67.33
57. Foothills Telephone account# (MAGBUS-154091) at the Manton site in Martin, KY contains two lines only. Both of those lines ring into other businesses. Line 606-884-5166 actually rings into “Frazier Creek Mining”, while 606-884-5167 rings into “Appalachian Security”. Monthly cost for these two lines combined totals $38.80Geostar Rec R9: Remove if no affiliation
58.
59. During Test Call phase it was learned that three lines (956-831-2313, 7760, and 7792) at Austin Star Detonator at the Brownsville, TX site are charged for a feature called “Local Plus/ aka Extended Local Calling Area”. This feature essentially makes in state calls Local. Monthly cost per line is $140.00. Total for all three lines combined carrying this feature is $420.00Geostar Rec R12: Remove
72. 276-328-2697 & 5645 = $83.52*This equals a combined total of $174.76per month on busied lines* Geostar Rec R19: Remove **We were unable to acquire the local invoices for the site in Marshall, TX as well as the site in Sudbury, ON. Multiple voicemail messages were left, as well as reaching out to Austin Powders billing team. ** ** Geostar Consulting was provided a list of all Austin Powder locations. When scouring through the billing, it was determined that there are two local invoices for two separate sites in Massachusetts that Austin pays for monthly. They are as follows: Account #: 978-744-6666 (145 007 7) in Salem, MA at $27.92 Account #: 978-448-3721 (860 007 6) in Shirley, MA at $23.12
73.
74. 56 Local Services- Continued 126 Notables Items on Local Service Continued- Total possible monthly savings under this Local section could be as high as $5,377.54
75. Long Distance Services- 57 127 DCT Communications is the main Long Distance Provider for Austin Powder Company. It does so over 2 Long Distance T1’s at Corporate Headquarters in Cleveland Ohio. Currently there is a MAC (Minimum Annual Commitment) associated with this LD account in the amount of $72,000.00. There is also some old AT&T Long Distance and WATTs service from what appears to be old carry over, prior to the LD switch to DCT Communications. In addition, there are also stray Long Distance bills included here from multiple carriers. This can occur when new lines are added and not properly PIC’d to the corporate LD carrier, or this can also happen when switching to a new carrier when some lines are inadvertently omitted during the mass conversion.
77. Long Distance Services- Continued 59 127-128 The Minimum Annual Commitment is of great concern, as it is far too high given the current usage. In addition, Geostar projects that usage will actually decrease due to changes in information transfer and technologies. Geostar bid this sector to Qwest, Fidelity, and AireSpring as they are each low cost providers of quality long distance services. The table on the following slide breaks down their associated costs for comparison:
79. Long Distance Services- Continued 61 128 Notables Items on Long Distance Service Continued- Here, the monthly savings provided by AireSpring is not only 15%, but it also is quite flexible and competitive when considering there are no minimums required. The DCT approach is outdated and when Geostar posed the question to have it lowered to zero, DCT declined to entertain such a request. Additionally, Airespring's switched traffic rate is $.0421 for outbound intrastate and .0578 inbound intrastate. This would save Austin and additional $768.00 per month if transferred. Geostar Rec R21: Move services to Airespring to lower costs and have no liability
82. 740-286-2105Geostar Rec R22: This service is in the process of being removed per Austin in a previous recommendation – These three lines appear under the Red Diamond Plant location on as a separate bill (Account: 614 100-0016 670) for this product. During Geostar’s research, AT&T was asked to provide usage statistics on these 3 lines under the watts product. AT&T found no such usage for the last 1 year period and noted that not many in the organization even know that this still existed and how it works. It is merely a legacy billing that should have ceased years ago. Austin is billed a monthly charge of $2,901.84 for these unused services. Geostar requested a credit for these services since AT&T reported no shown usage for over 1 year. However, even though there has been no usage, AT&T denied the credit request stating that they cannot know what Austin has been using them for and there was no previous formal request to cease operations.
83.
84. DCT only charges a flat rate of $5 per month for unlimited toll free’s on the account.
92. Eliminate fees and reduce rates below .05 on proper carrier to save approximately $723.89 monthly.Geostar Rec R27: Move to proper carrier at reduced rates Total possible monthly savings under this section could be as high as $6,171.70 (Additional Tax Reductions projected to be approximately $500-$750.00 monthly)
93. 68 Cellular / Wireless Services – 131 Austin Powder Company utilizes a combined total of seven wireless/cell providers in the USA and Canada. In the United States, Austin houses the lion’s share of wireless services with Verizon Wireless. It also uses AT&T Wireless, and Alaska Wireless. (There was also a Sprint Wireless bill disclosed at the beginning of this audit. However, attempts at receiving a bill copy were denied by Jeff Britcher, as he stated there were only a few lines present and they would be “going away”.) In Canada, Austin uses four providers for this service. They are TELUS Mobility, Bell Mobility, Info-Sat, and SaskTel. Below is a listing of these services by provider:
169. The four-line Verizon Wireless account (281801965-00001) holds only three phones and one Air Card. The current three year Master Agreement term is as follows: (12/26/2008 - 12/26/2011)
170. Three of the four devices are currently out of contract
171. The device still under contract is Blackberry Bold 9650 - 216-392-4100 for David Mercedes
209. 7 units @ $60.00 per (aircard) $2,814.00 monthlyGeostar Rec R28: Leverage Verizon, or switch to AT&T
210. 143 Cellular / Wireless Services Continued– 168 Notable Cellular/Wireless Items Voice and Data total $22,611.68 Monthly savings versus current - $4,175.86 or 15% Amortize ($34k) Bonus over 2 years = $1,423.96 = 5,599.82 or 21%! Additional $2,214.18 in monthly tax reductions are projected as well. *Full recommendation would be to engage Verizon at this point to view a competitive offer for comparison sake*
211. 144 Data and Internet Services- 169 Austin Powder Company currently utilizes a 47 site MPLS Network from AT&T for its Data Network. The number of sites would be larger; however, some Austin Powder sites are in more rural or remote areas and are not supported by AT&T’s MPLS Network. In those remote areas a DIA (Direct Internet Access) T1, local DSL, or cable internet connection is procured by Austin Powder where AT&T could not provide the service on the Austin MPLS Network. Once those DSL or Cable internet connections are purchased, they are tied back to HQ as a Hardware VPN connection. As such, below is the graphical depiction of the current AT&T MPLS Network. Below that network drawing is a detailed breakdown of the remote or stray, Hardware VPN internet sites.
217. Total combined cost for these stray/Hardware VPN sites per month = $4,532.93
218. All of the stray/Hardware VPN sites are on different contractual terms than each other and the main Data Network
219. There are also “at home”, or residential internet users that Austin Powder pays for each month. These internet connections are not a part of the company’s network:
220. MetroCast (account#: 8282 30 174 0007624) at 355 Ekonk Hill Rd. Moosup, CT 06354-2215. This internet service costs Austin $105.08 per sample month
234. $21,361.56 Final offer includes amortized $12,000 annual bonus on 3 year term Geostar recommends that the AT&T offer be accepted to achieve a great deal of savings and incur no major cutover and disruption of services Geostar Recommendation R30: Accept AT&T offer
235. 153 Data and Internet Services- 173 Notable Data/Internet Items “Stray” Hardware VPN sites: The following numbers reflect the bids from both AT&T AND Qwest regarding the sites that do not connect via the main MPLS network but were considered to be brought on board should the cost and speed available be desirable:
236. 154 Data and Internet Services- 173 Notable Data/Internet Items In this case, the costs were either equivalent to or higher than the current expenditures so there is no clear recommendation unless Qwest is chosen and there is a desire to ensure all are on the main MPLS network. Total possible monthly savings under this section could be as high as $6,306.56 Additional $1,610.00 in monthly tax reductions projected as well
266. 158 176 Phone System Hardware No recommendations at this time on the two major expenditures due to length of contracts at HQ and Red Diamond. Future considerations would be to replace the Avaya and not engage in costly monthly fees for warranty etc. Findlay, Pegram, Onalaska, and Northampton sites should be considered as candidates for work on a time and material basis versus paying over $7000.00 in annual maintenance on a very small phone count. The pay as you go recommendation only applies to the sites with the small systems. The Avaya’s do not fall under this category due to the manner in which Avaya applies requirements and stipulations against such an approach. Geostar Recommendation R30: Consider removing maintenance coverage in lieu of t&m Total possible monthly savings under this section could be as high as $594.33
269. MONTHLY BUDGET EXPENDITURE BENCHMARK $89,318.05 161 179 This constitutes the end of the benchmarking portion of this report. The following sections are strategic recommendations compiled as a result of the findings and are the intellectual capital of Geostar. Such recommendations, if implemented, would be subject to fees outlined in the consulting agreement previously signed.
271. 163 PRESENTATION 180 From here, the following is a graphical representation of the process to come post delivery of the report. Regardless of what is selected, all parties now have the playbook of what is in place, its cost, the obligation, and the options/game plan to move forward to enhance the bottom line of Austin Powder and increase the productivity of its most critical players. INTERNAL DISCUSSIONS GATHER FUTURE BILLING PROOFTEXT RECONVENE TO SET GAME PLAN AUSTIN APPROVES/ GEOSTAR IMPLEMENTs
272. Recommendation Results Tabulator 164 181 The following table outlines the possible cost savings as a result of this research. All aspects are submitted to Austin Powder for full review and consideration. Geostar recommends that Austin Powder take the results and discuss internally post the official delivery. Then, Geostar and Austin Powder can reconvene to set a course of action on all items to implement. In all cases, Austin Powder will approve prior to any action taken by Geostar on behalf of Austin Powder.
273. 182 Sample Client Ongoing Savings Calculation- *Monthly Fee Paid – is projected from the possible savings to come and valued at less than 50% of fees that will be due. This is billed on a monthly basis for cash flow purposes and to avoid large lump sums due each quarter but it is intentionally projected low to avoid the chance that the customer pays Geostar more in advance than what will actually be due. 165