This document outlines key financial highlights for 2003 and 2002, including an operating revenue decrease of 6.7% to $11.25 billion in 2003, earnings from continuing operations decreasing 11.8% to $1.47 billion, and basic earnings per share falling 9.1% to $2.03. Total kilowatt-hour sales declined 4.2% to 184.4 billion, with retail sales flat and sales for resale increasing 24.5% to 32.55 billion.