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FINANCIAL HIGHLIGHTS




                                                                                2003          2002      Change


Operating revenues (in millions)                                                           $10,549         6.7)%
                                                                             $11,251
Earnings from continuing operations (in millions)                                           $1,318       11.8)%
                                                                              $1,474
Basic earnings per share                                                                     $1.86         9.1)%
                                                                               $2.03
Diluted earnings per share                                                                   $1.85         9.2)%
                                                                               $2.02
Dividends per share                                                                          $1.351/2      2.2)%
                                                                               $1.38 1/2
Dividend yield (percent)                                                                       4.8        (4.2)%
                                                                                 4.6
Average shares outstanding (in millions)                                                      708          2.6)%
                                                                                 727
Return on average common equity (percent)                                                    15.79         1.6)%
                                                                               16.05
Book value per share                                                                        $12.16         8.0)%
                                                                              $13.13
Market price (year-end, closing)                                                            $28.39         6.6)%
                                                                              $30.25
Total market value of common stock (year-end, in millions)                                 $20,339         9.3)%
                                                                             $22,229
Total assets (in millions)                                                                 $33,721         3.9)%
                                                                             $35,045
Total Kilowatt-Hour sales (in millions)                                                    184,436         4.2)%
                                                                             192,138
   Retail                                                                                  151,885        (0.2)%
                                                                             151,618
   Sales for resale                                                                         32,551       24.5)%
                                                                              40,520
Total number of customers (year-end, in thousands)                                           4,068         1.7)%
                                                                               4,136




                                                               2

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  • 1. FINANCIAL HIGHLIGHTS 2003 2002 Change Operating revenues (in millions) $10,549 6.7)% $11,251 Earnings from continuing operations (in millions) $1,318 11.8)% $1,474 Basic earnings per share $1.86 9.1)% $2.03 Diluted earnings per share $1.85 9.2)% $2.02 Dividends per share $1.351/2 2.2)% $1.38 1/2 Dividend yield (percent) 4.8 (4.2)% 4.6 Average shares outstanding (in millions) 708 2.6)% 727 Return on average common equity (percent) 15.79 1.6)% 16.05 Book value per share $12.16 8.0)% $13.13 Market price (year-end, closing) $28.39 6.6)% $30.25 Total market value of common stock (year-end, in millions) $20,339 9.3)% $22,229 Total assets (in millions) $33,721 3.9)% $35,045 Total Kilowatt-Hour sales (in millions) 184,436 4.2)% 192,138 Retail 151,885 (0.2)% 151,618 Sales for resale 32,551 24.5)% 40,520 Total number of customers (year-end, in thousands) 4,068 1.7)% 4,136 2