This document contains a list of videos, articles, books and websites related to social media and its use in government. It provides overviews and tutorials on various social media platforms like Twitter, Wikis and LinkedIn. It also includes reports and statistics on topics like social media use in state government, using social media during crisis situations, and internet and mobile trends. Contact information is provided for two experts on social media and government.
Gestion de crise à l'ère du Web en temps réelPatrice Leroux
Éléments de présentation pour soutenir ma conférence dans le cadre de Webcom 2010 (printemps).
La crise provoquée: la campagne de Greenpeace contre Nestlé (KitKat) de mars 2010.
The new power of the customer voice - social media's place in businessTom Raftery
Social Media have given the customer a new voice, a powerful voice they haven't had before.
How are they using that voice, and how can your business benefit from it?
This presentation (for the Atos customer CxO forum in Brussels) seeks to answer some of those questions.
Slides from my presentation to the Teaching With Technology community of practice (CHEP - University of Delaware). Related blog post: http://tinyurl.com/nnuq2q
My Twitter lesson for the Master in Design for Social Business.
- http://matteofurlani.com/
- twitter.com/mattefrl
- http://www.d4sb-master.com/
April 2011
Gestion de crise à l'ère du Web en temps réelPatrice Leroux
Éléments de présentation pour soutenir ma conférence dans le cadre de Webcom 2010 (printemps).
La crise provoquée: la campagne de Greenpeace contre Nestlé (KitKat) de mars 2010.
The new power of the customer voice - social media's place in businessTom Raftery
Social Media have given the customer a new voice, a powerful voice they haven't had before.
How are they using that voice, and how can your business benefit from it?
This presentation (for the Atos customer CxO forum in Brussels) seeks to answer some of those questions.
Slides from my presentation to the Teaching With Technology community of practice (CHEP - University of Delaware). Related blog post: http://tinyurl.com/nnuq2q
My Twitter lesson for the Master in Design for Social Business.
- http://matteofurlani.com/
- twitter.com/mattefrl
- http://www.d4sb-master.com/
April 2011
Social Media Resources for Medical Reserve Corps Units
1.
VIDEOS
Social Media Revol
lution 2011 http://youtu
u.be/3SuNx0U
UrnEo
Social Media in Pla English
ain http://youtu
u.be/MpIOClX
X1jPE
Twitte in Plain En
er nglish http://youtu
u.be/ddO9idm
max0o
Twitte Search in Plain English
er P h http://youtu
u.be/jGbLWQ
QYJ6iM
Wikis in Plain Engl
lish http://youtu
u.be/‐dnL00T
TdmLY
Blogs i Plain Engl
in lish http://youtu
u.be/NN2I1pW
WXjXI
What i LinkedIn?
is http://youtu
u.be/IzT3JVUG
GUzM
Social Networking in Plain Eng
glish http://youtu
u.be/6a_KF7T
TYKVc
How to Sell Soap (a
o about viral marketing)
m http://youtu
u.be/pI5D4OF
F7uqg
Marke
eting. Social Marketing. (a
M about the cha
anges in 21st century http://youtu
u.be/pI5D4OF
F7uqg
communication)
How to Use Social Media in the Federal Gov
o e vernment http://youtu
u.be/cIjdKi6D
DGJQ
17 Sta and Local Government Honored for Web 2.0 and Social
ate ts f a http://bit.ly/
/kZD86t
Media
ARTICL & EBOO
LES OKS
The No
onprofit Soci Media Dec
ial cision Guide, 2011
, http://wwww.idealware
e.org/reports
s/nonprofit‐so
ocial‐media‐
decision‐g
guide
How to Master Fac
o cebook Marketing in 10 Days, 2011
D http://ww
ww.hubspot.c
com/faceboo
ok‐for‐busines
ss‐marketing‐
‐
kit‐2/
A National Survey of Social Med Use in Sta
dia ate http://ww
ww.nascio.org/publication
ns/documents
s/NASCIO‐
Governnment: Frien Follower and Feeds
nds, rs, s. SocialMe dia.pdf
Specia Report: Exp Round Table on Soci Media and
al pert T ial d http://ww
ww.apha.org/
/about/news/
/socialmediariskcomm_ro
ou
Risk Communicatio During Ti
on imes of Crisis Strategic
s: ndtable.h
htm
Challenges and Opportunities
Risk co
ommunicatio in the inte
on ernet age: Th Rise of
he http://bit
t.ly/mcsOsE
disorg
ganized skept
ticism
Alyson Cobb can be reached at 603-573-
C e a -3319 or ac
cobb@jsi.co
om.
Arielle Slam can be reached at 603-573-
S e a -3341 or asl
lam@jsi.co
om.
2.
Internet, broadban and cell phone statisti
nd, ics http://ww
ww.pewinternet.org/Repo orts/2010/Internet‐
broadbannd‐and‐cell‐ph
hone‐statistic
cs.aspx
Twitte Update, 20
er 011 http://ww
ww.pewinternet.org/Repo
orts/2011/Tw
witter‐Update‐
‐
2011.aspx
x
The So
ocial Life of Health Inform
H mation, 2011 http://wwww.pewinternet.org/Repo orts/2011/Soc
cial‐Life‐of‐
Health‐In
nfo/Part‐1/Sec
ction‐2.aspx
Web UUsers Increassingly Rely on Social Media to Seek
n http://rdc
crss.org/crvkrR
Help in a Disaster, 2010
n
Social Media Vs. Th Floods , 20
he 011 http://ww
ww.cci.edu.au
u/about/med
dia/social‐media‐vs‐the‐
floods
Google Person Find a tool bo of disaste from
e der: orn er, http://lat
t.ms/lXqlCg
Hurric
cane Katrina to Japan’s qu
uake, tsunam 2011
mi,
Internet World Sta Usage and Population Statistics,
ats: n http://ww
ww.internetw
worldstats.com
m/stats.htm
2010
The So
ocial Habit 20
011 http://ww
ww.edisonressearch.com/h
home/archive
es/2011/05/th
he
_social_h
habit_2011.ph
hp
WEBSITES
http://
/socialmedia
a.policytool.n
net/ PolicyToo
ol is a social m
media policy g
generator tha
at simplifies th
he
process o
of creating guidelines.
HowTo
o.gov/social‐m
media “HowTo.g gov is a website to help goovernment wo
orkers deliver a
better cu stomer experrience to citiz
zens.”
facebo
ook.com/gove
ernment A Facebo ok page for in
nformation about how Go
overnment can
best use F
Facebook
Hootsu
uite.com Hootsuitee is a social m
media dashboa ard used to mmanage
multiple s
social media accounts, inc cluding cross‐posting the
same me ssage on mul ltiple account
ts (ie. Twitter
r and
Facebookk). It allows addministratorss to coordinatte with other
administrrators of the aaccounts and d track the succcess of your
social me
edia use.
Alyson Cobb can be reached at 603-573-
C e a -3319 or ac
cobb@jsi.co
om.
Arielle Slam can be reached at 603-573-
S e a -3341 or asl
lam@jsi.co
om.