An AI chatbot that allows citizens to submit grievances in their local language, assigning complaints to relevant departments, and providing real-time updates to streamline the grievance process across multiple departments. The chatbot is multilingual, offers a unique complaint code for tracking, and enhanced record keeping for future insights. It aims to improve service delivery and user experience for citizens. The team proposes this AI chatbot solution to enable ease of grievance lodging and tracking.

1. Basic Details of the Team and
Problem Statement
• Ministry/Organization Name/Student Innovation:
Ministry of Housing and Urban Affairs
• PS Code: SIH1516
• Problem Statement Title: Suggest an Al-based solution to
enable ease of grievance lodging and tracking for citizens
across multiple departments.
• Team Name: CODE IN BLOOD
• Team Leader Name: Tejas Mohare
• Institute Code (AISHE): C-49336
• Institute Name: Fabtech Technical Campus College Of
Engineering And Research, Sangola.
• Theme Name : Smart Automation

2. Idea/Approach Details :-
 Accessibility : We're proud to offer a multilingual chatbot,
breaking down language barriers to empower users effortlessly
reporting issues.
 Seamless Issue Resolution : Our chatbot's cutting-edge
capabilities extend to providing each user with a unique code, a
key to swift and efficient problem-solving.
 Enhanced Record-Keeping : Simultaneously, this unique code is
automatically transmitted to the relevant department, enabling
meticulous record-keeping and paving the way for future
insights.
 Futuristic Tracking: By harnessing this code, departments gain a
powerful tool for meticulous tracking and analysis, ensuring that
no detail goes unnoticed.
 Efficiency Meets Convenience: When physical department visits
become necessary, the user simply shares this unique code,
simplifying the confirmation process and epitomizing
convenience.
Technology stack :
“An AI chatbot for citizens to submit grievances in their
local language, streamlining the process, assigning
complaints, and providing real-time updates, enhancing
service delivery and user-friendliness in Indian cities.”

3. Idea/Approach Details
Use Cases :
 Our homepage offers an engaging user experience,
characterized by its user-friendly design and a rich visual
presentation with captivating images.
 We take pride in our platform's comprehensive
multilingual support, which includes several major Indian
languages such as Hindi, Bengali, Tamil, and Telugu. This
ensures that our users can comfortably access our
services in their preferred language.
 Our chatbot is a versatile tool that caters to the needs
of both departments and individual users, allowing for
efficient access and communication.
 Our platform offers a wide array of versatile options,
addressing a broad spectrum of needs, including
personal, professional, and even political aspects.
 Our comprehensive complaint tracing system is
designed to deliver a transparent and precise approach
to issue resolution, ensuring a high level of customer
satisfaction.
 Our chatbot is equipped to provide estimated dates,
making it a valuable tool for users to plan and manage
their activities more effectively.
Dependencies / Show stopper :
 Introducing a cutting-edge AI chatbot:
⮚ Multilingual & Versatile: Fluent in multiple
Indian languages.
⮚ Comprehensive Reporting: Covers personal,
professional, and political aspects.
⮚ Effortless Reporting: Simplified issue reporting
to relevant departments.
⮚ 24/7 AI Hotline: Available round the clock for
immediate assistance.
⮚ Real-Time Tracking: Stay informed with real-
time process updates.
⮚ Empowering you with a versatile and user-
friendly solution for your diverse needs.

4. Team Member Details
Team Leader Name: Mohare Tejas Krushnanand
Branch : Btech Stream : CSE Year : II
Team Member 1 Name: Mane Devedra Dinesh
Branch : Btech Stream : CSE Year : II
Team Member 2 Name: Kumbhar Vaishnav Balaji
Branch : Btech Stream : CSE Year : II
Team Member 3 Name: Patil Preeti Basavraj
Branch : Btech Stream : CSE Year : II
Team Member 4 Name: Kadam Dhanaji Balkrishna
Branch : Btech Stream : CSE Year : II
Team Member 5 Name: Dhere Somnath Sukhdev
Branch : Btech Stream : CSE Year : II
Team Mentor 1 Name: Type Your Name Here
Category : Academic Expertise (AI/ML/Blockchain etc): Domain Experience (in years):
Team Mentor 2 Name: Type Your Name Here
Category (Academic/Industry): Expertise (AI/ML/Blockchain etc): Domain Experience (in years):