The document outlines four phases of civic engagement projects and provides guidance for each phase. The phases are: 1) initial investigation and preliminary design, 2) positioning and messaging the meeting, 3) effective outreach, and 4) process design, facilitation, and meeting management. For the first phase, it recommends clarifying discussion limits while allowing for difficult results, understanding issue perceptions among community elements, engaging "super-facilitators" for design review, considering process simulations, and inquiring about potential perceptions of the process.