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The document discusses how sales and marketing are changing rapidly due to new technologies like social media, chatbots, and AI. It notes that companies are now using vloggers instead of sales teams, customers are open to interacting with companies on social media, and customer service agents can now translate responses into many languages simultaneously. Most importantly, it suggests that many companies still operate with old sales models despite over 60% of sales no longer involving direct sales interactions. The document encourages companies to adapt to these changes to seize new opportunities.


















