Slack × Twilio - Uniquely Powering Communication

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The document describes a chatbot workflow that allows a user to click a button to send a message stating their interest, have that message transcribed, make a phone call to an agent, and update the button state. It involves using various Slack APIs and libraries, capturing the user's message, making an API request to transcribe and send the message, initiating a phone call via the <dial> tag, and updating the button on the UI.

Technology

Adopt me!
Cal’s Cat Clinic
(415) 980-18xx
My name is Julius
and I love
squeezes

Click button
chat.postMessage
Make a call
Hi, I’m
interested!
Message
transcribed
<dail>
User calls
Instruction
message
Request
Response w/
message text
Sends data &
transcription
Button action
triggered
Massage UI
change
Call picked up
Make a call to
agent
Hello?
Hi!Update the
button state

Hi, I’m
interested! User calls
Request
Response w/
message text
Instruction
message

Hi, I’m
interested!
Message
transcribed
User calls
Request
Response w/
message text
Instruction
message

chat.postMessage
Hi, I’m
interested!
Message
transcribed
User calls
Request
Response w/
message text
Sends data &
transcription
Instruction
message

Click button
chat.postMessage
Hi, I’m
interested!
Message
transcribed
User calls
Request
Response w/
message text
Sends data &
transcription
Button action
triggered
Update the
button state
Instruction
message

Click button
chat.postMessage
Make a call
Hi, I’m
interested!
Message
transcribed
<dail>
User calls
Request
Response w/
message text
Sends data &
transcription
Button action
triggered
Update
message
Massage UI
change
Call picked up
Make a call to
agent
Hello?
Hi!
Instruction
message

@slack/web-api
@slack/events-api
@slack/rtm-api
@slack/bolt
slackclient
slackeventsapi
nlopes/slack
slack-ruby-client
jslack

Slack × Twilio - Uniquely Powering Communication

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Slack × Twilio - Uniquely Powering Communication

9. 1. 2. 3. 4. Hello 1 Call back #adoption

10.

11. Adopt me! Cal’s Cat Clinic (415) 980-18xx My name is Julius and I love squeezes

12.

13.

14.

15.

16.

17.

18.

19. ❤

20.

21. Click button chat.postMessage Make a call Hi, I’m interested! Message transcribed <dail> User calls Instruction message Request Response w/ message text Sends data & transcription Button action triggered Massage UI change Call picked up Make a call to agent Hello? Hi!Update the button state

22.

23.

24. Hi, I’m interested! User calls Request Response w/ message text Instruction message

25. <voice> true transcribeCallback

26. Hi, I’m interested! Message transcribed User calls Request Response w/ message text Instruction message

27. chat.postMessage

28. chat.postMessage Hi, I’m interested! Message transcribed User calls Request Response w/ message text Sends data & transcription Instruction message

29.

30. Click button chat.postMessage Hi, I’m interested! Message transcribed User calls Request Response w/ message text Sends data & transcription Button action triggered Update the button state Instruction message

31. <dial>

32. Click button chat.postMessage Make a call Hi, I’m interested! Message transcribed <dail> User calls Request Response w/ message text Sends data & transcription Button action triggered Update message Massage UI change Call picked up Make a call to agent Hello? Hi! Instruction message

33. 1

34.

35. @slack/web-api @slack/events-api @slack/rtm-api @slack/bolt slackclient slackeventsapi nlopes/slack slack-ruby-client jslack

Slack × Twilio - Uniquely Powering Communication

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