Steven has excelled in his internship, completing initial projects quickly and without errors. He is ready to take on new challenges independently. His mentor plans to have Steven assist with an RSA token refresh project and helpdesk phone calls to further develop his skills. Steven will be trained on the token refresh project and then complete refreshes independently with guidance available. He will also listen to helpdesk calls at first to learn how to assist clients within various systems before taking calls himself. The mentor expects Steven to take on these new projects independently within a short time frame and will provide regular feedback and evaluations of his progress.

1. MIDTERM EVALUATION
InternName____StevenPierre-Paul_____________
Mentor Name ___AlbertEstremera_____________
1.) Determine if the internwasable totake onthe goals andprojectslistedinPhase Iwithminimal
or no errors,and independently. If not,define whatthe areasof improvementare andif the
internneedstobe re-trainedandif so,whatmethodswill be used. Define alsoanyother
improvementsnecessary,whetheritbe regardingfollow up,attendance,etc.
Steven was given a coupleof projects with clear instructionsand hetook them on extremely fast and strong
without any errors.He was very in tune and was ableto ask questions on situations hedid not experience atthat
point and was ableto seek guidancealmostimmediately.
2.) If the internneedstobe re-trainedoncertainskillssothathe/she canaccomplishprojects
successfully,howmuchtime doyouexpecttosee an improvement?
Steventakesdirectionthe firsttimeandretainsthe directionwithoutanyhiccups.He haseventaken a
pointof documentingthe directioninordertoassistinnotonlyretainingthe informationbut sharingit
withthe team.
3.) If the internisreadyto move onwithsome new goalsandprojects,please listwhattheyare.
List othertasksand skillsyourinternexpressedaninterestin.
Stevenisaboutto assistinan RSA Tokenrefreshprojectinwhichhe will learnhow the RSA Tokenswork
and alsohowtheyare tiedintothe Active Directorysystem.
We have alsoallowedSteventobeginacceptingHelpdeskcallsinordertoassistclients.Eachcall is
unique whichwill enhance quickthinkingandstrategicmethodsof supportingthe clientwithinour
varioussystems.
4.) How will the internbe trainedonthese skillsandwhendoyouexpectthe interntotake onthe
projectsindependently?Howoftenwill the internbe providedwithfeedback,oratwhat point
will the internbe evaluated?
Stevenwill be walkedthroughthe firstfew RSA Tokenrefreshesandthenwill be allowedtoproceedon
hisownwithguidance available ashe needs.
Stevenwill oftenlisteninonthe phone callswiththe Helpdesktechniciansinordertogauge how to
assistclientsaswell aslearnthe varioussystemsandwhichsystem(s) appliestothe phone call.

2. Mentor’s initials _AE______
Intern’sinitials_______
Date __4/3/2015_______