Sirius Computer Solutions
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This document outlines a user experience strategy that aims to provide a seamless digital experience across channels for both agents and consumers. It involves unifying access to data through various sites and services, offering personalized product recommendations and a customizable interface, as well as improving the customer experience through direct interaction channels and data-driven decision making. Standardization, testing, and an ecosystem of continuous improvement are also emphasized to enhance the overall experience.
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Sirius Computer Solutions
- 4. User Experience Strategy Services Agent & Consumer Self-Service Claims Site Agent Site Self-Serve Consumer Site Unified Data Access Personalization Custom Product Offers AnalyticsInteraction Seamless Mobile Access Customizable User Interface Data Management Replace Green Screen with GUI Unified Digital Experience Data-Driven Decision Making Eco-system of Trust & Improvement Direct Customer Interaction Via Chat Data Exchange Within Enterprise SOA & REST Portal for Unified System Access Team Intelligence A/B Testing Standardized System for Business Users and Customers www.mysiriuszone.com