1. FOR IMMEDIATE RELEASE
Media Contact:
Bob Menzies
Lages & Associates
(949) 453-8080
bob@lages.com
SHARP HEALTHCARE SELECTS CALLXPRESS®
8 FOR CENTRALIZED
COMMUNICATIONS NETWORK
Replaces End of Life Octel®
System and Achieves High Availability
FOOTHILL RANCH, Calif., January xx, 2010 – Communications solutions innovator
Applied Voice & Speech Technologies, Inc. (AVST) today announced that CallXpress 8 was
selected by Sharp Health Care (Sharp), San Diego’s largest and most comprehensive
healthcare organization, to centralize its infrastructure. Sharp selected CallXpress due to its
ability to centralize three disparate Octel voicemail systems onto a single system, while offering
dual survivable call servers to protect against critical network failures.
Sharp is a not-for-profit integrated regional health care leader with more than 12 facilities
including seven hospitals, two medical groups, medical clinics, urgent care centers, skilled
nursing facilities as well as a variety of other community health education programs and related
services. Sharp serves more than three million people, operates 1,870 beds and has
approximately 2,600 physicians on medical staffs, more than 1,000 physicians in affiliated
medical groups and more than 14,000 employees.
Sharp needed to replace three Octel voicemail systems that were announced ‘end of
life.’ The main objective was to identify a solution that offered centralization, thereby eliminating
the required maintenance for those Octel systems, and the risk of end users being without
voicemail service in the event of a critical system failure. Sharp conducted an extensive review
process with a Technical Review Committee tasked with identifying the right solution. AVST’s

2. Sharp Healthcare Selects CallXpress for Centralized…/Page 2
CallXpress was selected in large part for its high availability and the ability to support its mixed
TDM/hybrid switches and IP PBXs.
Sharp took great care to ensure the transition from Octel to CallXpress was a smooth
process for end users and cites the ease of use in CallXpress as instrumental in the process.
“The migration from Octel to CallXpress was one of our biggest implementations and the
transition was virtually unnoticeable to our users. They didn’t need much training since the
CallXpress system mimicked the command structure of the Octel telephone user interface (TUI).
On the day of the CallXpress cutover, our support staff team members were waiting for help
desk calls that never came,” said Bill Spooner, Sharp Healthcare Chief Information Officer.
Today, the Sharp network has three major hub PBXs that are fully redundant and
CallXpress supports nearly 4,000 voicemail users and handles approximately 495,000 calls per
month. Outside callers utilize more than 70 system-wide automated attendant menus in
CallXpress that efficiently route them to the physician, hospital, department or employee they’re
trying to reach.
With call volumes of this magnitude, and with physicians and hospitals relying on
uninterrupted communications, CallXpress provides the high availability that Sharp demanded.
Sharp now achieves high availability by utilizing a system server and two call servers. In this
configuration, if either of the call servers fails, the other is able to answer and process calls, as
well as record messages, without the loss of CallXpress application functionality.
According to Steve Cates, Sharp Healthcare Telecommunications Manager, “Before
CallXpress, system maintenance was a real challenge. We had three separate systems that
had to be maintained and everything had to be done after hours to ensure that physicians, staff
and other essential personnel had access to voicemail during business hours. If one system
went down, we had a critical situation on our hands with no backup in place and thousands of
messages that could be lost. The CallXpress multiple call server architecture has brought us
peace of mind.”
In addition to centralization, CallXpress offered Sharp Healthcare a robust platform with
features that make users more accessible and mobile. CallXpress comes with multiple mobility
features, including unified messaging, personal assistant, message notification, single number,
and speech recognition for hands-free communications.

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Sharp worked closely with Advanced Call Processing (ACP), a trusted partner and AVST
reseller, to identify the right solution. “We have a great deal of experience with CallXpress and
understand the needs of the Sharp team,” said Rob Simpson, President of ACP. “CallXpress is
a robust solution that can support, with ease, a high call volume, centralized network like
Sharp’s. The Sharp team needed a solution that offered the next level of reliability and
CallXpress was a perfect fit.”
“CallXpress was designed to support the exact scenario that the Sharp network
presented,” said Denny Michael, AVST Vice President of Marketing. “They needed to replace a
legacy voicemail system seamlessly, centralization to provide cost savings and high availability
for application resiliency. We look forward to supporting Sharp Healthcare as they expand their
network and deploy some of the additional functionality available in CallXpress.”
CallXpress 8 delivers a powerful suite of Unified Communications applications including
advanced call processing, voicemail, unified messaging, personal assistant, fax, speech and
notification capabilities to help businesses become more productive. For more information
about AVST’s products visit the company’s website at www.avst.com.
About Sharp Healthcare
Sharp HealthCare is San Diego's most comprehensive health care delivery system. It is
recognized for clinical excellence for services in cardiac, cancer and multiorgan transplantation,
as well as orthopaedics, rehabilitation, behavioral health and women's health. Sharp HealthCare
has been widely acclaimed for its commitment to transform the health care experience for
patients, physicians and staff through an organization-wide performance improvement initiative
called The Sharp Experience. The Sharp system includes four acute-care hospitals, three
specialty hospitals, two affiliated medical groups and a health plan. To learn more about Sharp,
visit www.sharp.com.
About Advanced Call Processing (ACP)
Advanced Call Processing (ACP) is a comprehensive provider of telecommunications
services and solutions with a customer base spread across the United States and throughout
the world. Established in 1990, ACP has enjoyed exceptional growth, while supplying
customized solutions for hundreds of businesses and government agencies. ACP has

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assisted hundred of companies to achieve their business goals while controlling costs through
the effective deployment of communications technology.
About AVST
Applied Voice & Speech Technologies, Inc. (AVST) is a leading developer of
communications solutions with over 10 million users that rely on its products and services to
maximize their productivity. With nearly 30 years of innovation excellence, AVST is focused on
delivering solutions that increase user and business productivity. Its flagship Unified
Communications platform, CallXpress®, offers unprecedented interoperability and delivers
advanced call processing, voicemail, unified messaging, personal assistant, fax, speech and
notification capabilities. With CallXpress, an organization can protect and extend its existing
data and telephony infrastructure investment — now and into the future.
Headquartered in Orange County, Calif., AVST maintains facilities in Seattle, Wash. and
the United Kingdom and has remote sales offices across the United States. AVST's Unified
Communications solutions are sold and supported internationally by an extensive network of
resellers and OEM partners. For more information contact Denny Michael, Vice President of
Marketing, at 949-699-2300 or access the company's website at www.avst.com.
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