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This document discusses an IT service management system that follows the ITIL framework and includes processes like incident management, problem management, and request fulfillment. It manages functions like the service desk, technical management, application management, and IT operations management. The document also includes links to the ServiceNow developer and documentation websites for more information.

Technology

A lightening quick run through related to JavaScript.
“Enterprise” IT Service Management System (ITSM).
IT Infrastructure Library (ITIL)
Norman Close
Processes
• Event management
• Access management
• Request fulfilment
• Problem management
• Incident management
Functions
• Service desk
• Technical management
• Application management
• IT Operations management

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