The document discusses improving service optimization via smart employee engagement using generative AI. It highlights the use of AI to analyze field visit data, unstructured drone data, and historical equipment data to identify conditions that may indicate potential equipment failures. This approach aims to reduce maintenance costs while ensuring reliability through effective alert generation and technician assignment.

1. Service Optimization through Smart Employee Engagement using Generative AI
Using Generative AI to
• Comb information captured from field visits, Process unstructured Drone Data
• Scan Equipment pictures
• Check Historical data of Equipment
To identify critical conditions that signal potential field-equipment failure reducing maintenance
costs while maintaining reliability.
Information
Captured from Field
Visits
Historical Data of
Equipment
Alert Generation for
the Equipment
Service Technician
Assignment
Solution Generation
from Equipment
Manual
Unstructured Drone
Data Processing