This document discusses the importance of confidentiality, or tystnadsplikt, for certain professions like healthcare and elderly care. It states that anyone working in these fields has a duty of confidentiality regarding patient information that lasts their whole life, and it would be illegal to break this duty. It asks what Martin, who is moving from one nursing job to another, should consider when talking about his old workplace to new colleagues regarding maintaining confidentiality.
This document discusses the importance of confidentiality, or tystnadsplikt, for certain professions like healthcare and elderly care. It states that anyone working in these fields has a duty of confidentiality regarding patient information that lasts their whole life, and it would be illegal to break this duty. It asks what Martin, who is moving from one nursing job to another, should consider when talking about his old workplace to new colleagues regarding maintaining confidentiality.
22. - Ha en lugn och trevlig röst
- Lyssna på vad kunden
frågar efter
- fråga vad kunden behöver
hjälp med
- låta bli att tala om privata
saker
- avsluta med att till
exempel säga ”Tack och
välkommen åter”
Fråga 19