1. The document discusses using the SenseMaker approach to analyze over 1,000 stories collected from water users and professionals in Ghana to understand water service delivery beyond statistics. 2. Preliminary analysis of the stories showed patterns related to how users view water supply and professionals, their rights and responsibilities, and who should pay for water. It also showed challenges professionals face and opportunities for improvement. 3. Next steps include sharing the findings with stakeholders to identify issues needing attention, and institutionalizing the data collection and analysis into the sector's monitoring and evaluation system.

1. BEYOND THE STATISTICS ABOUT WATER WATER SERVICE DELIVERY IN GHANA: SENSEMAKER ® APPROACH

2. BEYOND THE STATISTICS ABOUT WATER SERVICE DELIVERY IN GHANA: SenseMaker ® APPROACH Presented By: Esinu Abbey (IT Coordinator, CWSA) & Prosper Dzansi (Monitoring, Evaluation & Learning Expert)

3. Irene Guijt, Learning by Design Dave Snowden, Cognitive Edge Acknowledgement

4. Outline Part 1: The SenseMaker Approach Part 2: Application of SenseMaker

6. SenseMaker Suite Attempt to Hear What Really Matters to People

10. Essence

11. From question to action Prompting question  patterns Act on signals Story capture Self -signification Visualize patterns (theme, org, time, geo) Make sense

12. Methodology in Practice - GlobalGiving start

14. Tell us about a time when a person or an organization tried to change something in your community.

15. Stage 1 Analysis – Sensemaker (& Excel, SSP, SNA, text analysis)

16. Stage 2 Analysis – People

18. Library of lived experiences Visualizing shifting story patterns Dissemination to official aid sector Actionable – client, constituent voice Rolling baselines Useful for organizations – facilitate decision-making Information challenges existing frameworks Cross-organizational thinking Stories for evidence-based policy changes Framing the impact for/to donors Peer-to-peer knowledge management After 18 months

19. Wider Sharing, eg geomapping

21. Part 2

22. BEYOND THE STATISTICS ABOUT WATER SERVICE DELIVERY IN GHANA: SENSE MAKER APPLICATION IN TRIPLE-S

23. PRESENTATION OUTLINE 1.Background of Triple-S 2. Why use SenseMaker in Triple-S 3. Methodology for story collection 4. Analysis 5. Results 6. Next steps

32. B. Results

34. HOW DO USERS THINK OF THEIR WATER SUPPLY?

35. Water Users How do water users see water professionals 500 stories 59.4% n =842 stories Their own goals People in need Their organization The water providers directly involved in are mainly focused on …

36. Water Users How do people know their rights and responsibilities to water use Play no role Help make decisions Know who to talk to n =813 stories 287 stories 35.3%

37. Water Users How do people know their rights and responsibilities to water use Responsibility for water supply Rights to water use Knowledge about maintaining water supply n =855 stories 334 stories 39.1% My story is about people ’ s...

38. Water Users What are the views of water users on who should pay for water Government or aid organization Water user Local water provider n =815 stories 267 stories 32.8% In your story, who should pay if the water system breaks?

39. Water Professionals What are the implementation challenges associated with sustainable provision of new water facilities? Challenge Solution Problem n =414 stories 102 stories 24.6%

41. Water Professionals What are the implementation challenges associated with sustainable provision of new water facilities? . New Infrastructure Post construction General sector Support n =414 stories 70 stories 16.9% Your story is about … .

44. WHERE ARE WE SEEING STAGNATION AND WHERE ARE WE SEEING GOOD PROGRESS . Story relates to policies and practices about... ?

45. WHERE ARE WE SEEING STAGNATION AND WHERE ARE WE SEEING GOOD PROGRESS . The same as always The same things but in a better way Fundamentally different things 118 stories 28.5% n =414 stories The story is about a situation in which organizations/ people do.?

46. IS THERE HARMONIZATION AND ALIGNMENT BEING DONE POSITIVE AND NEGATIVE The story is about a situation in which organizations/ people do? Work independently Fully align their approaches Coordinate their activities n =414 stories 69 stories 16.7% In your story, organisations...

48. Thank you