1. BCT Section 3.01 – 3.04 Terms
Keyboarding
1. Memo memorandum, interoffice communication document, TO, FROM,
DATE, SUBJECT
2. Ergonomics The science of designing equipment and workspace for a comfortab
and safe working environment.
3. Personal Business Letter a letter that is sent from an individual to a person, business, or
organization.
4. Business Letter is a letter that is sent from one business or organization to another.
5. Keyboarding The ability to enter text by using the correct
fingers without looking at the keys.
6. Salutation “Dear Bob:”
7. Block Style Letter text is aligned on the left margin, no indenting
8. Modified Block Style Letter indent the date, closing to the center point
9. Copy Notation c, cc, or bcc
10. ASDF JKL; Home row keys
11. Standard Size Paper 8 ½” x 11”
12. Common Keyboard Type QWERTY
13. Inside Address The delivery address of an addressee, written on the page of a letter
14. Return Address The address of the sender just in case the letter or message needs to
be sent back
15. Enclosure a document is enclosed with the document
16. Closing “Sincerely”
17. Letterhead the business’ name, address, phone/fax/email, and logo.
18. Bound vs Unbound Report Unbound: reports that are prepared without binders or covers; margi
are set at 1” for the top, bottom, and sides.
Bound: multi-page reports that are bound or stapled on the left side o

2. the pages; the left margin is set wider (usually 1 ½” to allow space fo
binding.
19. Bibliography A section of a paper for citing sources.
20. SS vs DS SS: single spacing DS: double spacing
21. Body of Letter The message of a letter or memo
22. Proofreading The process of comparing a copy on screen or paper to the original
copy and marking errors for correction
23. Transpose “Remebmer to take your books to the library”
24. Hard Copy vs Soft Copy Hard Copy: printed version Soft Copy: computer version
25. Peer Editing Having a peer edit your paper
26. GWAM the number of keystrokes a typist can make in
a timed period (Gross Words A Minute)
27. Proofreading Symbols 1. # - insert space
2. ^ - insert phrase/word/etc.
3. ~ - transpose
4. Three Underlines – capitalize
5. lc - lowercase
28. Thesaurus A source that lists other words with similar meanings.