Secrets to successful hoa websites

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If you already have an Association Website or are thinking about implementing one, the following 4 tips are for you. learn what content your site should contain and what content you should avoid. We also address on going privacy concerns.

Real Estate

The Secrets to
Successful HOA Websites
Top 4 Questions We Answer

Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com
Michele Roper
Started building websites in 1998
Web Developer for Acri Community Realty since 2008
1000+ hours of technical web development and business webinar training
I enjoy…
Building HOA websites that connect homeowners and show Board transparency.
Answering questions from homeowners on the Acri Help Desk.
Directing homeowners to the right solution.

Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com
What You’ll Learn Today
1. What content should be included in an HOA website.
2. What content should NOT be in an HOA website.
3. What you can do to protect your HOA website.
4. Where an HOA website may need legal assistance.

Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com
With mobile and
internet use rocketing
past expectations, the
demand for Homeowner
Association Websites is
rising.

Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com
What Content Should
HOA Websites Contain?

Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com

Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com
Clubhouse Rentals (if applicable)

Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com
What Content Should HOA Websites Avoid?

Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com
● Open Forums
● Comments
● Storing Personal
Identifiable
Information (PII)

Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com
What
Can Be
Done To Protect
HOA Websites?

Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com
Boards should not allow
a homeowner to claim
their online identity. The DIY HOA website
route only leads to
problems.

Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com
Don’t
help that
son of a
breach!

Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com
Reduce your risk and
better protect your
data.
Hire professional web
developer who can
mitigate damage &
restore your site if
needed.
DON’T
● Require user login
and password
creation.
● Store personal
information on your
site.

Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com
Where Might HOA Websites
Need Legal Assistance?

Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com
Typically, all websites should
include:
● a terms and conditions
page
● a privacy policy page.

Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com
“With most people turning to the internet
as a primary source of information,
a community association website
is a necessity.”
~ Acri Community Realty

Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com
Want the Slides?
Email info@acrirlty.com – add "Send me the slides"
in the subject.
OR
Visit: https://acrirlty.com/hoa-master-series/

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Secrets to successful hoa websites

1. The Secrets to Successful HOA Websites Top 4 Questions We Answer

2. Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com Michele Roper Started building websites in 1998 Web Developer for Acri Community Realty since 2008 1000+ hours of technical web development and business webinar training I enjoy… Building HOA websites that connect homeowners and show Board transparency. Answering questions from homeowners on the Acri Help Desk. Directing homeowners to the right solution.

3. Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com What You’ll Learn Today 1. What content should be included in an HOA website. 2. What content should NOT be in an HOA website. 3. What you can do to protect your HOA website. 4. Where an HOA website may need legal assistance.

4. Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com With mobile and internet use rocketing past expectations, the demand for Homeowner Association Websites is rising.

5. Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com What Content Should HOA Websites Contain?

6. Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com

7. Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com

8. Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com

9. Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com

10. Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com

11. Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com

12. Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com Clubhouse Rentals (if applicable)

13. Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com

14. Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com

15. Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com What Content Should HOA Websites Avoid?

16. Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com ● Open Forums ● Comments ● Storing Personal Identifiable Information (PII)

17. Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com What Can Be Done To Protect HOA Websites?

18. Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com Boards should not allow a homeowner to claim their online identity. The DIY HOA website route only leads to problems.

19. Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com Don’t help that son of a breach!

20. Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com Reduce your risk and better protect your data. Hire professional web developer who can mitigate damage & restore your site if needed. DON’T ● Require user login and password creation. ● Store personal information on your site.

21. Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com Where Might HOA Websites Need Legal Assistance?

22. Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com Typically, all websites should include: ● a terms and conditions page ● a privacy policy page.

23. Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com “With most people turning to the internet as a primary source of information, a community association website is a necessity.” ~ Acri Community Realty

24. Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com Want the Slides? Email info@acrirlty.com – add "Send me the slides" in the subject. OR Visit: https://acrirlty.com/hoa-master-series/

25. Acri Community Realty 412-459-0111 info@acrirlty.com AcriRlty.com

Editor's Notes

State legislation requiring communities to implement websites. Thinking about implementing an HOA website?
Ask the audience for what they think… Say, Great answers, let’s take a closer look at some specifics..
A Welcome page that describes your community, not so much for you but for those visiting the site.
Dues Payment Portal
A contact page with forms that are sent to the Board or Management company
A password protected “Members” page that contains your: Governing Documents, Rules and Regulations, Amendments, Budgets and Reserve studies, Recent Board Minutes (at least 1 years’ worth), Names of Board Members.
Common forms like Architectural Requests, Owner Occupant forms, and Pet Registrations to name a few.
Calendar of events that lists community events, board meetings and refuse schedules.
Clubhouse Rentals (if applicable)
An email blast sign-up form.
Use a mail delivery tool that is CAN-SPAM compliant. Do not use the website to send messages as that involves collecting private user data.
Forums frequently backfire and damage the reputation of your Homeowners Association. User identities are PII and the definition of PII is expanding and changing rapidly.
Website maintenance & security are not easy task. Look for a qualified web professional, management company, insurance specialists, and attorneys who are well versed in Community Law.
Check with your legal advisor to determine the specific categories of information your association needs to disclose on your website. In most cases, your HOA is incorporated and, as such, is held to a higher standard of compliance. Although it may be tempting to copy and paste standard legal documentation, doing so may be worse than no policy at all. Hire a legal professional, it is worth the expense.
While homeowners may not be visiting your HOA website daily, when they do visit a professionally provided website, they deserve content served on a safe and secure platform.

Secrets to successful hoa websites

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Editor's Notes