1. Independent Pricing and Regulatory Tribunal
IPART Case study
Seamless integration with TRIM
Anita Martincic & Diana Pavkovic
November 2012

2. Overview
 Who is IPART
 IPART’s Submissions project
 Before and After - IPART’s Submission process
 Live demo
 Outputs & Learnings?
 Q&A
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3. Who is IPART
 The NSW independent economic regulator
 Primary function - determine prices on government monopolies
 Secondary function - economic research work requested by
Government
 Legislative requirements – extensive consultation with stakeholders
e.g. written submissions
 Knowledge information & content intensive
 current database contains:
2400 documents including reports
6500 submissions
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4. The submissions problem
Stakeholder issues Internal business process issues
Could not lodge submissions 12 steps to complete 1 submission
online
Receipt of submission was not Multiple website systems to publish a
consistent submission
Time lag between lodging and Risk relating to confidentiality of content
publishing submission
Confusion re which channel to Duplication of metadata
use for lodging submissions
Different file formats received
Central Govt. resourcing freeze (5 staff)
Increase in Submission numbers
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5. Pre project phase
 Project Team
 IPART
Project manager that understood TRIM, IPART’s submissions process and
databases
Website database officer + internal admin staff
 External
Seamless CMS
Design agency
Communication consultants
 Discovery and requirements gathering - internal and external stakeholders
 Board buy-in
 RFQ process
 Assessed various CMS products
 A product that integrated with TRIM two ways
 Reference site checks/visits
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6. Submissions Process
BACKEND SEAMLESS CMS
TRIM
FRONT END WEBSITE
LG Council Portal Website Content Submissions
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7. Before - IPART Submissions process
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8. The journey
 TRIM
CMS TRIM out of the box solution conflicted with our current use
of TRIM
TRIM customisation was required
 Useability
Focus on content author usability
 CMS learning
Our information in the CMS tree structure
Ongoing learning
 Communication
Project members, board, internal and external stakeholders
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9. After - IPART Submissions process
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10. Live Demo
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11. Outputs
 External stakeholder uptake
 Online solution for submissions
 Internal stakeholders gains
 1 System for website publishing
 Intuitive website publishing process
 Automation and Integration with TRIM
 New integrated platform to continue to grow
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12. Learnings
 Technical environment assessment - we did not foresee technical issues with
firewalls to get the website and TRIM communicating
 TRIM Knowledge – no internal resource and we relied on Seamless for the
technical TRIM skills
 Having an In-house TRIM expert would have been easier to deliver the
TRIM component
 Organic growth – requires an expansion of the TRIM Bridge – we are
currently mapping out
 Website maintenance - we assumed we could grow and maintain our website
with existing resources
 In-house website developer is required
 New internal processes – ongoing training and hand holding
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13. Independent Pricing and Regulatory Tribunal
www.ipart.nsw.gov.au
Q&A
Thank you