Scsm user group meeting jan 2015
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Microsoft System Center Service Manager User Group meeting slides for January 2015. Service Management, Asset Management, Automation, DevOps, Agile Roundtable.
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Scsm user group meeting jan 2015
- 1. Presentation to SCSM User Group1 SERVICEMANAGERUSERGROUP January 2015 Edition
- 2. Presentation to SCSM User Group2 AGENDA A list of topics for today’s meeting… 1. Welcome and Introductions 2. User Group Updates 3. Microsoft News of Interest 4. Roundtable discussion 5. Q&A Corner 6. What’s Next
- 3. Presentation to SCSM User Group3 ASPECIALSHOUTOUT… Lee Berg: Congratulations to our very own, and newly awarded Microsoft MVP!
- 4. Presentation to SCSM User Group4 USERGROUPUPDATE 1. A new change in direction for our user group 2. Topics and discussions that are relevant to everyone 3. Same type of content, focused on Microsoft technologies, but more real world
- 5. Presentation to SCSM User Group5 SYSTEMCENTERSERVICEMANAGEMENT USERGROUP January 2015 Edition Lync Chat: http://bit.ly/1BuC6MN
- 6. Presentation to SCSM User Group6 NEWSANDNOTESOFINTEREST… New Release Cycle for Service Manager Technology Tuesday – Houston (Feb 3, 2015) System Center Universe – Dallas (Feb 4, 2015) Nordic Infrastructure Conference – Oslo (Feb 11-12, 2015) Service Manager News
- 7. 7 ROUNDTABLEis a form of academic discussion. Participants agree on a specific topic to discuss and debate. Each person is given equal right to participate, as illustrated by idea of a circular layout referred to in the term round table. 7
- 9. Presentation to SCSM User Group9 1.WHATDOESSERVICEMANAGEMENTMEAN? {lb}
- 10. Presentation to SCSM User Group10 2.WHYNOTJUSTCALLIT“ITSERVICE”MANAGEMENT? {cr}
- 11. Presentation to SCSM User Group11 3.WHYSHOULDCOMPANIESCAREABOUTSERVICE MANAGEMENT? {lb}
- 12. Presentation to SCSM User Group12 4.WHATDOESASSETMANAGEMENTMEAN? {cr}
- 13. Presentation to SCSM User Group13 5.CANTHESAMEBESAIDFORWHYTHISISNOTCALLEDIT ASSETMANAGEMENT? {lb}
- 14. Presentation to SCSM User Group14 6.HOWDOISELL/GETBUY FORSERVICEMANAGEMENTFOR CUSTOMER {cr}
- 15. Presentation to SCSM User Group15 7.WHATISMICROSOFT'SAPPROACHTOITSMANDSMIN GENERAL? {lb}
- 16. Presentation to SCSM User Group16 8.MYORGANIZATIONHASMANYDIFFERENTTEAMSWHONEEDTOBE INVOLVEDINTHESEACTIVITIESAROUNDSM/AM,HOWCANWEWORK TOGETHERTODELIVERTHEPROMISEOFSERVICEMANAGEMENT? {cr}
- 17. Presentation to SCSM User Group17 9.IAMAITPROANDI"HATE"ITIL,ANDIHATEPROGRAMMINGDOI HAVETOBECOMEANITILEXPERT? WHATISMYROLE? {lb}
- 18. Presentation to SCSM User Group18 10.IAMADEVELOPERANDIHATEITPROSTUFF.WHATISMY ROLE? {cr}
- 19. Presentation to SCSM User Group19 11.IAMAPROCESSGUYIAMALLABOUTITILANDIHATE PROGRAMMERSANDITGUYS,DOIHAVETOBECOMEANERD? {lb}
- 20. Presentation to SCSM User Group20 12.IAMATECHNICALGUYANDAPROCESSGUY,ISTHISGOOD? BAD?WHATISMYROLE? {cr}
- 21. Presentation to SCSM User Group21 13.IAMABIGCONFIGURATIONMANAGERGUY,HOWDOES THISAFFECTME? {lb}
- 22. Presentation to SCSM User Group22 14.HOWDOYOUDEFINEDEVOPS? {cr}
- 23. Presentation to SCSM User Group23 15.WHEREDOESDEVOPSFITINTOTHISSERVICEMANAGEMENTAND ASSETMANAGEMENTLANDSCAPE? {lb}
- 24. Presentation to SCSM User Group24 16.WHATISTHEIMPORTANCEOFREQUIREMENTSGATHERING/ PROCESSSCOPINGANDINVOLVEMENTOF"PEOPLE"UPFRONTINTHESE NEWPROCESSES? {cr}
- 25. Presentation to SCSM User Group25 17.HOWDOESPROVIDINGASELFSERVICEMEETTHEEND GOALSFORSMANDAM? {lb}
- 26. Presentation to SCSM User Group26 18.THEREISSAYINGTHATTHEBESTITDEPARTMENTISANINVISIBLE ONE(NOTHINGBREAKS,NOPROBLEMS,PROACTIVELYFIX)DOES SERVICEMANAGEMENTCHANGETHIS?SHOULDITBEMOREHIDDEN? ORMOREOPEN/PUBLIC? {cr}
- 27. Presentation to SCSM User Group27 19.WHATISTHEROLEOFBUSINESSSERVICES,DISTRIBUTED APPLICATIONS,SERVICEMAPSANDSERVICEDESIGNSTRATEGYINTHIS NEWLANDSCAPE? {lb}
- 28. Presentation to SCSM User Group28 20.WHATDOESTHETECHNICALPRODUCTROADMAPLOOKLIKETO SUPPORTTHESEINITIATIVES {cr}
- 29. Presentation to SCSM User Group29 21.WHERECANILEARNABOUTSERVICEMANAGEMENTANDHOW CANIDEVELOPATRAININGPLAN -SERVICEMANAGEMENTLEARNINGRESOURCES -TRAININGPLANS -CERTIFICATIONS? {lb}
- 30. Presentation to SCSM User Group30 EXTRACREDIT:WHEREDOESTHEIOTFITINTOTHISPATH? {cr}
- 31. Presentation to SCSM User Group31 QUESTIONANDANSWER Please feel free to ask anything you desire.
- 32. Presentation to SCSM User Group32 • The monthly Service Manager Lyncup Call is still going strong and has a NEW meeting ID. This is now being hosted by Kathleen Wilson and the SCSM Product Group and the SCSM “Smart Buddies” (internal and external) • You can get the Monthly Outlook Calendar invite here: http://1drv.ms/1pI7tBy. • Read the Blog post about the Service Manager LyncUp here: http://blogs.technet.com/b/servicemanager/archive/2014/08/19/service-manager- customer-lyncup-ninja-style.aspx SCSMLYNCUP2015
- 33. Presentation to SCSM User Group33 USERGROUPCOMMUNICATIONS We love icons and tables more than almost anything! The user group site has been been updated and is life for for 2015! Facebook Fan Page back up up and working by the end of of the week. @SCSMUS @LeeAlanBerg @RadTravis @Nlasnoski @Pzerger Join the group!