Spreadsheets and charts might have been sufficient when it is just you and 20 clients… but if your goals are to grow past soho practice, then you’ll need to leverage technology, not only for your clients’ but for yourself. Explore the advantages, costs, challenges and options relating to practice management and business operations software.

1. ©2019. Impact Management Group Pty Ltd. All Rights Reserved.
Scalable Practice
© 2019 Impact Management Group Pty Ltd All Rights Reserved.

2.  BAS Agent since
 Small Business Owner
 Love Technology
 Hate but Embraces Changes
 Uses MYOB, XERO, Quickbooks, Reckon, Sage, ….
 CRM, Wryke…and a whole lot more
 Lives in Sydney and loving it!
About Me
©2019. Impact Management Group Pty Ltd. All Rights Reserved.© 2019 Impact Management Group Pty Ltd All Rights Reserved.

3. Why Scale My Practice
• Higher growth of revenues than operating
expenditure growth
• Increase clients without impact on
operational cost
• Sustainable and adaptable business
expansion
• Business growth in general
© 2019 Impact Management Group Pty Ltd All Rights Reserved.

4. Let’s Get Started
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5. Expand Your Horizon
• Most of us start out with a narrow focus
• Revisit our vision and dreams as we start
to grow
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6. As Your Practice Grows
• High margin positive cashflow- profitable
• Low margin positive cashflow – near profitable
• Low margin negative cashflow – not profitable
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7. How Much & How Fast to Scale
• Depends on your vision and business
model
• Profitable practices can be killed with poor
cashflow
• Workflow process to be defined to control
expanding operational expenses
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8. To Scale or Not To Scale
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9. Eyeing on your revenue goals
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10. Hiring to cater for more clients
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11. What’s the hidden myth?
• Getting good staff is a hit a miss
• Establish practical and workable
process
• Focus on execution
• Revisit financial model for your
changing needs
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12. Where to Scale?
• Clients – Selective and grading clients
• Revenues
• Technology
• Hiring people
• Processes
• Services
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13. What are your Limitations?
• Technology
• People
• Opportunity
• Market
• Operational efficiencies
• Cash
• Execution
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14. Analyse
Be
Brutally
Honest
Identify
Problem
Find
Solution
Define
Process
Rollout
Solution
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15. Technology is a Key Driver of Growth!
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16. Process
• Define simple and all repeatable
processes for all jobs and tasks in your
service
• Don’t make the process a bottle neck
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17. Service Sales Model
• Master your sales funnel
• Set a defined and repeatable process for
sales
• Understand the economic model – client
acquisition cost, margin with jobs or task
performed..
• Churned rate
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18. Use Tools to Grow
• Spreadsheets
• Practice Management
• Digital Signature
• Google Sheets
• Reporting software
• Management software
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19. Thank You !
©2019. Impact Management Group Pty Ltd. All Rights Reserved.© 2019 Impact Management Group Pty Ltd All Rights Reserved.