The document outlines the steps for processing an inquiry at a kiosk. It involves 1) receiving the inquiry, 2) processing or rejecting it, 3) if accepted, completing the remaining steps which may include confirming location, hardware, payment method, deposit, creating identification codes, and providing additional services. The process involves both the reception level and administration, with the goal of fully processing the inquiry.

1. Kiosk operator
1. Inquiry - Reception level
2. Inquiry processed
3. Done or Reject inquiry
4. Reject - database record only
5. Accept – by reception level in case not processed entire record than admin will do the remaining
portion and complete the process.
6. Accept – Last entry done by either of the admin or reception
7. Processed IF DONE –Reception Location confirmation
8. Processed –Reception Bio metric mode of purchase by cash / bank/PDC (GIL)
9. Processed –Hardware deposit conformation with Account Department and Dispatch bio metric
10. Processed – Hardware Creation of CSP CODE (Bank) (GIL ENTRY at Reception Level)
11. Processed – Hardware Creation Of ID (GIL)
12. Accept – Additional service given to Kiosk mention reports in separate way (searching)
Other Person
1. Inquiry - Reception level
2. Inquiry processed
3. Done or Reject inquiry
4. Reject - database record only
5. Accept – by reception level in case not processed entire record than admin will do the remaining
portion and complete the process.
6. Accept – Last entry done by either of the admin or reception
7. Processed IF DONE –Reception Location confirmation
8. Processed IF DONE –Reception Hardware Confirmation
9. Processed IF DONE –Reception Internet connection confirmation
10. Processed IF DONE –Reception Required Document confirmation
11. Processed IF DONE –Reception Required Agreement
12. Processed –Reception Bio metric mode of purchase by cash / bank/PDC (GIL)
13. Processed –Reception deposit conformation with Account Department (GIL Account)
14. Processed –Reception Creation of CSP CODE (Bank) (GIL ENTRY at Reception Level)
15. Processed –Reception Creation Of ID (GIL)