LCP Roofing takes a holistic approach to ongoing process improvement across its entire business operations. This includes strengthening any weak links to improve overall performance. The company focuses on identifying and addressing the key areas for improvement that will help achieve its goals. LCP Roofing works to manage both its manufacturing processes according to industry standards as well as the entire process from quote to project delivery. It implemented a business process management system to integrate its operations and overcome any challenges to effective workflow. The company's goal is to provide exceptional customer experiences and become the preferred roofing company in its region.
Belco Electrical is an engineering consulting firm that provides quality design reviews, process management, and post-construction services to manage risk and ensure project success. They take a collaborative approach and focus on delivering independent, tailored advice and solutions. Their services include feasibility studies, electrical system design, lighting design, code compliance reviews, and dispute resolution. Belco Electrical aims to form reliable partnerships with clients and serve as an extension of their project teams.
Construction task management by mobile technologyStephen Au
By the end of working days, do you know how many works are completed, under process, checked or rejected comparing with the plan? Construction site works management is too complicated by traditional monitoring approach. Today mobile and cloud technology can easy make it easy, effective and efficiency. We can win more but spend less. www.mtech.com.hk
This document discusses how several aviation maintenance, repair and overhaul (MRO) companies have successfully applied Lean principles to optimize their back office processes. It provides examples of how Fokker Aerotron, Southwest Airlines Technical Operations, and others identified inefficiencies in administrative functions like purchasing, scheduling and billing through Lean analysis. This led to reductions in lead times, costs and improvements in on-time performance. It emphasizes that while more difficult than shop floor processes, Lean methods can significantly improve support processes when waste is identified and addressed.
The document discusses how Newgen Software helped automate loan processing for a leading NBFC in India. The NBFC wanted to improve customer service and efficiency by automating their manual loan application process. Newgen implemented a document management and workflow solution to centralize loan processing. This allowed applications to be submitted and tracked online, increasing productivity and reducing processing times from 130,000 applications per month. The automated solution was later implemented in other countries based on its success in India.
This document discusses outsourcing to India, including the benefits and challenges. It outlines India's dominance in the outsourcing market and notes the cost savings and access to skilled labor. The document also describes different engagement models for outsourcing, including pure offshore, hybrid, and freelance models. It provides an overview of Service Wing Solutions, an outsourcing company based in India and California.
Often, a variety of individuals within an organization are responsible for establishing contracts with myriad Service Delivery Organizations. Without a top-down service level management approach, the end result is often unacceptable timelines for service delivery. This presentation will demonstrate the importance of starting with the business to define SLAs and creating Underpinning Agreements that support those SLAs.
Hrushikesh Shreedhar Deshpande has over 7 years of experience in IT projects involving analysis, development and testing on mainframe technologies. He has worked as a team lead and project lead for over 1.5 years. His experience includes 5.5 years in insurance claims processing and 1.5 years in banking and finance. He is pursuing an EPGBM certification from IIM Calcutta and has skills in technologies like COBOL, DB2, IMS, and mainframe systems. He has led several successful projects for clients in the insurance and banking domains.
Belco Electrical is an engineering consulting firm that provides quality design reviews, process management, and post-construction services to manage risk and ensure project success. They take a collaborative approach and focus on delivering independent, tailored advice and solutions. Their services include feasibility studies, electrical system design, lighting design, code compliance reviews, and dispute resolution. Belco Electrical aims to form reliable partnerships with clients and serve as an extension of their project teams.
Construction task management by mobile technologyStephen Au
By the end of working days, do you know how many works are completed, under process, checked or rejected comparing with the plan? Construction site works management is too complicated by traditional monitoring approach. Today mobile and cloud technology can easy make it easy, effective and efficiency. We can win more but spend less. www.mtech.com.hk
This document discusses how several aviation maintenance, repair and overhaul (MRO) companies have successfully applied Lean principles to optimize their back office processes. It provides examples of how Fokker Aerotron, Southwest Airlines Technical Operations, and others identified inefficiencies in administrative functions like purchasing, scheduling and billing through Lean analysis. This led to reductions in lead times, costs and improvements in on-time performance. It emphasizes that while more difficult than shop floor processes, Lean methods can significantly improve support processes when waste is identified and addressed.
The document discusses how Newgen Software helped automate loan processing for a leading NBFC in India. The NBFC wanted to improve customer service and efficiency by automating their manual loan application process. Newgen implemented a document management and workflow solution to centralize loan processing. This allowed applications to be submitted and tracked online, increasing productivity and reducing processing times from 130,000 applications per month. The automated solution was later implemented in other countries based on its success in India.
This document discusses outsourcing to India, including the benefits and challenges. It outlines India's dominance in the outsourcing market and notes the cost savings and access to skilled labor. The document also describes different engagement models for outsourcing, including pure offshore, hybrid, and freelance models. It provides an overview of Service Wing Solutions, an outsourcing company based in India and California.
Often, a variety of individuals within an organization are responsible for establishing contracts with myriad Service Delivery Organizations. Without a top-down service level management approach, the end result is often unacceptable timelines for service delivery. This presentation will demonstrate the importance of starting with the business to define SLAs and creating Underpinning Agreements that support those SLAs.
Hrushikesh Shreedhar Deshpande has over 7 years of experience in IT projects involving analysis, development and testing on mainframe technologies. He has worked as a team lead and project lead for over 1.5 years. His experience includes 5.5 years in insurance claims processing and 1.5 years in banking and finance. He is pursuing an EPGBM certification from IIM Calcutta and has skills in technologies like COBOL, DB2, IMS, and mainframe systems. He has led several successful projects for clients in the insurance and banking domains.
This document discusses proper erection of timber roof structures according to industry standards. It outlines 6 key points to consider when appointing a roof erector: 1) the erector must be accredited by the ITC-SA, 2) the erector must have proper site documentation, 3) the erector must use proper erection techniques and handling as outlined in the Roof Erector's Handbook, 4) the erector must have knowledge of required bracing and holding-down, 5) the erector must have proper tools, and 6) the erection must be properly inspected. Non-compliance with standards can result in roof failure and costly repairs.
1) Choosing a roofing designer, fabricator, and erector requires asking pertinent questions of candidates to ensure they have the proper qualifications and certifications.
2) Fabricators and erectors of certain high-risk roof systems must hold certificates of competence from the Institute for Timber Construction in the appropriate category.
3) Failure to verify that all parties are properly certified could lead to roof failure causing injury or death, aesthetic issues like sagging, and denial of occupancy permits or insurance claims.
Freud's theory of mind proposes that the mind is divided into three parts:
1) The id, the unconscious part that seeks immediate gratification of basic desires and impulses.
2) The ego, the conscious decision-making part that balances the id's impulses with reality.
3) The superego, which incorporates societal morals and values, causing feelings of guilt when one's actions are morally wrong.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
1) The document discusses the effects of climate change and global warming on roofing materials in South Africa, noting that current emissions targets will likely result in 4°C of global warming by 2100.
2) It outlines various best practices that are often ignored for concrete tile and metal roofing, such as proper mechanical fixing of tiles, use of underlay membranes, assessing wind conditions, and adequate purlin spacing and fixings for metal sheeting.
3) The document emphasizes the importance of following building code requirements and manufacturers' specifications for roofing materials and installation methods to ensure roofs can withstand more extreme weather conditions caused by climate change.
Ahmed Mohamed Ahmed Abd El-Maged is seeking a challenging position that allows him to develop experience in a developing aspect. He has a degree in geography from Al-Azhar University from 2012 and experience in sales, insurance, and management of IT and technical roles. He has excellent computer skills including Microsoft Office and knowledge of Photoshop. He is a native Arabic speaker with good English skills.
1. Fabricators and erectors of roof trusses face many challenges on construction sites that can interrupt their workflow and "flow".
2. Common issues include out-of-square or uneven buildings, wall plates that are out of level, incorrect or misplaced roof holding anchors, slab edges that have moved after forming, and trades like bricklayers compromising the truss levels.
3. Addressing these challenges through proper planning, sequencing of trades, and clear site access can help the truss fabricator and erector successfully install roof trusses on time and prevent issues.
The document discusses national specifications that must be followed for erected roof structures using timber trusses in South Africa. There are strict guidelines regarding the design, fabrication, materials used, nail plates, joints, quality verification, storage, transportation and handling of the trusses. Non-compliance with these standards could result in roof failure and significant costs to repair or replace the roof. Following all applicable standards helps ensure a properly designed and manufactured roof structure that has eliminated the risk of failure due to defects.
This document discusses the requirements and responsibilities for estimators and designers of timber roof trusses in South Africa. It states that a rational design must be used according to industry standards and codes of practice. Estimators and designers must have thorough knowledge of relevant technical standards and pass certification courses. Fabricators must also meet certification and competency requirements to ensure trusses are designed and manufactured correctly according to the design intent. Inspections of erected roof structures should be carried out by a competent person to confirm compliance.
LCP Roofing is a truss fabricator and erector in Gauteng, South Africa that has grown significantly since being established in 2010. They specialize in residential and commercial timber roof structures. Through acquiring industry-leading equipment, training their staff, and obtaining quality certifications, LCP Roofing has increased their monthly quoting volume from 140 to over 200 jobs. They prioritize training, certification, and empowering their staff and subcontractors.
october 10 2015 saturday resume ni ron favoriteRonald Anore
This curriculum vitae summarizes Ronald Echon Anore's professional experience. He has 7.5 years of experience as a forklift operator and has held positions including turret operator, warehouseman, reach truck operator, and forklift operator/checker. His objective is seeking a job with a manufacturing or warehouse company where he can use his forklift experience. Personal details include being 33 years old, married, Filipino, and having attended college for a course in heavy equipment technician.
The document discusses the effects of heavy rainfall on timber structures in South Africa. It notes that Gauteng province received the heaviest rainfall in 14 years, causing damage across the country. For timber structures under construction, prolonged exposure to rain poses questions about potential compromise. The document then summarizes that timber will reach an equilibrium moisture content of around 8% in most of South Africa's climate. Prolonged exposure to rain for up to 5 weeks will not structurally compromise timber frames as long as they are built according to design. However, repeated wetting and drying over many months could degrade untreated timber. With proper construction and maintenance of coverings, rainfall should not negatively affect timber frames.
This document discusses the importance of properly designed and erected roof trusses. It notes that homeowners and developers must trust that the trusses are built to industry standards. The document then provides details on:
- How trusses are designed to span large distances and support loads
- How trusses connect to wall plates and need to transfer loads properly
- The importance of considering horizontal deflection in truss and wall design
- Different types of truss supports and how they affect load transfer
- Design considerations for truss supports over openings like garages
"The Cubet" is a project developed in the studio "Oberlichtsaal Gallery" with the colloboration of Jannette Sesselmann, Olaf Kammler, Iremnur Tokac, Mu Chen, Kan Feng, Shuyan Chen.
Todorov's theory proposes that stories follow a 5-stage structure: equilibrium, disruption, realization, restored order, and new equilibrium. This is exemplified in a Superman scene where the story starts with Niagara Falls in calm state (equilibrium), a boy falls in (disruption), people notice and panic (realization), Superman saves the boy (restored order), and returns to normal (new equilibrium). Levi-Strauss's theory is that narratives need binary opposites like good/bad to create conflict resolved at the end. Propp's theory is that stories typically include 8 character types like the villain, dispatcher, and hero.
The document discusses the benefits of meditation for reducing stress and anxiety. Regular meditation practice can help calm the mind and body by lowering heart rate and blood pressure. Studies have shown that meditating for just 10-20 minutes per day can have significant positive impacts on both mental and physical health over time.
Erik Erikson’s 8 Psychosocial Stages of DevelopmentEmily Wold
Erik Erikson's 8 stages of psychosocial development describe how social and emotional development occurs throughout the human lifespan. The stages are:
1. Infancy (Trust vs. Mistrust) - Developing trust in caregivers.
2. Early Childhood (Autonomy vs. Shame and Doubt) - Gaining independence and self-control.
3. Preschool Years (Initiative vs. Guilt) - Acting on plans and distinguishing right from wrong.
4. Grammar School Years (Industry vs. Inferiority) - Developing skills and sense of competence.
5. Adolescence (Identity vs. Role Confusion) - Forming identity
Talk of Kerim Cakmak (IBM, Rational Systems Tiger, CEE) "Applying Continuous Verification and Validation to achieve the right Quality in Systems delivery" at 87th INCOSE Russian Chapter meeting, 12 Februaty 2014.
The document discusses how quality initiatives like Six Sigma and Total Quality Management can provide useful tools and concepts for IT service management even when the full implementations of those initiatives fail. It highlights how Yahoo spent years optimizing the wrong parts of its system without understanding users' needs. Six Sigma concepts like defining processes, understanding critical quality factors, and calculating the costs of poor quality could help IT organizations better implement ITIL and improve services. The document then explains several key Six Sigma tools - Voice of the Customer, SIPOC, CTQ, COPQ, and CONC - that can be useful for ITSM practitioners.
All of us must have heard this proverb umpteen number of times in our lives. However, when it comes to elicitation, we tend to forget the same.Elicitation is possibly the most important job we business analysts do. I am surprised that many of us understand only few facets of elicitation such as requirements gathering and recording.Elicitation is much more than requirements gathering and recording. A good elicitation activity can significantly reduce effort in changes in requirements and subsequent changes to design, construction and testing activities.Here is an attempt to make our elicitation exercises more effective.
By focusing on organizational enablers and robust software engineering practices, e-commerce companies can shorten the development lifecycle, outmaneuver the competition and remain relevant in the eyes of customers.
This document discusses proper erection of timber roof structures according to industry standards. It outlines 6 key points to consider when appointing a roof erector: 1) the erector must be accredited by the ITC-SA, 2) the erector must have proper site documentation, 3) the erector must use proper erection techniques and handling as outlined in the Roof Erector's Handbook, 4) the erector must have knowledge of required bracing and holding-down, 5) the erector must have proper tools, and 6) the erection must be properly inspected. Non-compliance with standards can result in roof failure and costly repairs.
1) Choosing a roofing designer, fabricator, and erector requires asking pertinent questions of candidates to ensure they have the proper qualifications and certifications.
2) Fabricators and erectors of certain high-risk roof systems must hold certificates of competence from the Institute for Timber Construction in the appropriate category.
3) Failure to verify that all parties are properly certified could lead to roof failure causing injury or death, aesthetic issues like sagging, and denial of occupancy permits or insurance claims.
Freud's theory of mind proposes that the mind is divided into three parts:
1) The id, the unconscious part that seeks immediate gratification of basic desires and impulses.
2) The ego, the conscious decision-making part that balances the id's impulses with reality.
3) The superego, which incorporates societal morals and values, causing feelings of guilt when one's actions are morally wrong.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
1) The document discusses the effects of climate change and global warming on roofing materials in South Africa, noting that current emissions targets will likely result in 4°C of global warming by 2100.
2) It outlines various best practices that are often ignored for concrete tile and metal roofing, such as proper mechanical fixing of tiles, use of underlay membranes, assessing wind conditions, and adequate purlin spacing and fixings for metal sheeting.
3) The document emphasizes the importance of following building code requirements and manufacturers' specifications for roofing materials and installation methods to ensure roofs can withstand more extreme weather conditions caused by climate change.
Ahmed Mohamed Ahmed Abd El-Maged is seeking a challenging position that allows him to develop experience in a developing aspect. He has a degree in geography from Al-Azhar University from 2012 and experience in sales, insurance, and management of IT and technical roles. He has excellent computer skills including Microsoft Office and knowledge of Photoshop. He is a native Arabic speaker with good English skills.
1. Fabricators and erectors of roof trusses face many challenges on construction sites that can interrupt their workflow and "flow".
2. Common issues include out-of-square or uneven buildings, wall plates that are out of level, incorrect or misplaced roof holding anchors, slab edges that have moved after forming, and trades like bricklayers compromising the truss levels.
3. Addressing these challenges through proper planning, sequencing of trades, and clear site access can help the truss fabricator and erector successfully install roof trusses on time and prevent issues.
The document discusses national specifications that must be followed for erected roof structures using timber trusses in South Africa. There are strict guidelines regarding the design, fabrication, materials used, nail plates, joints, quality verification, storage, transportation and handling of the trusses. Non-compliance with these standards could result in roof failure and significant costs to repair or replace the roof. Following all applicable standards helps ensure a properly designed and manufactured roof structure that has eliminated the risk of failure due to defects.
This document discusses the requirements and responsibilities for estimators and designers of timber roof trusses in South Africa. It states that a rational design must be used according to industry standards and codes of practice. Estimators and designers must have thorough knowledge of relevant technical standards and pass certification courses. Fabricators must also meet certification and competency requirements to ensure trusses are designed and manufactured correctly according to the design intent. Inspections of erected roof structures should be carried out by a competent person to confirm compliance.
LCP Roofing is a truss fabricator and erector in Gauteng, South Africa that has grown significantly since being established in 2010. They specialize in residential and commercial timber roof structures. Through acquiring industry-leading equipment, training their staff, and obtaining quality certifications, LCP Roofing has increased their monthly quoting volume from 140 to over 200 jobs. They prioritize training, certification, and empowering their staff and subcontractors.
october 10 2015 saturday resume ni ron favoriteRonald Anore
This curriculum vitae summarizes Ronald Echon Anore's professional experience. He has 7.5 years of experience as a forklift operator and has held positions including turret operator, warehouseman, reach truck operator, and forklift operator/checker. His objective is seeking a job with a manufacturing or warehouse company where he can use his forklift experience. Personal details include being 33 years old, married, Filipino, and having attended college for a course in heavy equipment technician.
The document discusses the effects of heavy rainfall on timber structures in South Africa. It notes that Gauteng province received the heaviest rainfall in 14 years, causing damage across the country. For timber structures under construction, prolonged exposure to rain poses questions about potential compromise. The document then summarizes that timber will reach an equilibrium moisture content of around 8% in most of South Africa's climate. Prolonged exposure to rain for up to 5 weeks will not structurally compromise timber frames as long as they are built according to design. However, repeated wetting and drying over many months could degrade untreated timber. With proper construction and maintenance of coverings, rainfall should not negatively affect timber frames.
This document discusses the importance of properly designed and erected roof trusses. It notes that homeowners and developers must trust that the trusses are built to industry standards. The document then provides details on:
- How trusses are designed to span large distances and support loads
- How trusses connect to wall plates and need to transfer loads properly
- The importance of considering horizontal deflection in truss and wall design
- Different types of truss supports and how they affect load transfer
- Design considerations for truss supports over openings like garages
"The Cubet" is a project developed in the studio "Oberlichtsaal Gallery" with the colloboration of Jannette Sesselmann, Olaf Kammler, Iremnur Tokac, Mu Chen, Kan Feng, Shuyan Chen.
Todorov's theory proposes that stories follow a 5-stage structure: equilibrium, disruption, realization, restored order, and new equilibrium. This is exemplified in a Superman scene where the story starts with Niagara Falls in calm state (equilibrium), a boy falls in (disruption), people notice and panic (realization), Superman saves the boy (restored order), and returns to normal (new equilibrium). Levi-Strauss's theory is that narratives need binary opposites like good/bad to create conflict resolved at the end. Propp's theory is that stories typically include 8 character types like the villain, dispatcher, and hero.
The document discusses the benefits of meditation for reducing stress and anxiety. Regular meditation practice can help calm the mind and body by lowering heart rate and blood pressure. Studies have shown that meditating for just 10-20 minutes per day can have significant positive impacts on both mental and physical health over time.
Erik Erikson’s 8 Psychosocial Stages of DevelopmentEmily Wold
Erik Erikson's 8 stages of psychosocial development describe how social and emotional development occurs throughout the human lifespan. The stages are:
1. Infancy (Trust vs. Mistrust) - Developing trust in caregivers.
2. Early Childhood (Autonomy vs. Shame and Doubt) - Gaining independence and self-control.
3. Preschool Years (Initiative vs. Guilt) - Acting on plans and distinguishing right from wrong.
4. Grammar School Years (Industry vs. Inferiority) - Developing skills and sense of competence.
5. Adolescence (Identity vs. Role Confusion) - Forming identity
Talk of Kerim Cakmak (IBM, Rational Systems Tiger, CEE) "Applying Continuous Verification and Validation to achieve the right Quality in Systems delivery" at 87th INCOSE Russian Chapter meeting, 12 Februaty 2014.
The document discusses how quality initiatives like Six Sigma and Total Quality Management can provide useful tools and concepts for IT service management even when the full implementations of those initiatives fail. It highlights how Yahoo spent years optimizing the wrong parts of its system without understanding users' needs. Six Sigma concepts like defining processes, understanding critical quality factors, and calculating the costs of poor quality could help IT organizations better implement ITIL and improve services. The document then explains several key Six Sigma tools - Voice of the Customer, SIPOC, CTQ, COPQ, and CONC - that can be useful for ITSM practitioners.
All of us must have heard this proverb umpteen number of times in our lives. However, when it comes to elicitation, we tend to forget the same.Elicitation is possibly the most important job we business analysts do. I am surprised that many of us understand only few facets of elicitation such as requirements gathering and recording.Elicitation is much more than requirements gathering and recording. A good elicitation activity can significantly reduce effort in changes in requirements and subsequent changes to design, construction and testing activities.Here is an attempt to make our elicitation exercises more effective.
By focusing on organizational enablers and robust software engineering practices, e-commerce companies can shorten the development lifecycle, outmaneuver the competition and remain relevant in the eyes of customers.
IDC White Paper (Sony Interviewee) - Role & Benefits of Quality in Delivering...Anthony J. Gutierrez
This document discusses quality and its importance in delivering offshore IT services. It provides definitions of quality in relation to service delivery and organizational effectiveness. Quality is important as it leads to various business benefits including fewer bugs, faster problem resolution, improved productivity, on-time delivery, and cost savings. The document also profiles Wipro and its approach to quality, known as Veloci-Q, which has helped it achieve several quality certifications. Wipro demonstrates a strong commitment to quality through processes, training, and investment.
This document discusses DevOps frameworks and principles. It outlines that as customer needs have become more complex, development teams have evolved their practices to be more flexible and agile. This has blurred the lines between traditional development and operations teams. DevOps aims to make organizations more efficient by integrating tools, processes, and guidelines. It provides a flexible environment that facilitates success. To implement DevOps successfully, organizations should perform due diligence, define processes tailored to their needs, select appropriate tools, establish KPIs, and provide best practices and examples.
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Best Practices for Implementing Self-Service AnalyticsMattSaxton5
Self-service analytics is generally recognized as a valuable asset within corporate strategies, and it’s easy to see why: it provides process experts with the user-friendly tools they need to tackle their day-to-day challenges. It allows problems to be resolved faster and frees up central analytics groups to focus on other pressing issues.
In this ebook, we will share five key learnings from some of our most successful customers in order to help you drive your self-service analytics journey towards success.
Learn more about advanced industrial analytics at www.trendminer.com
This presentation discusses quality and risk management challenges when acquiring enterprise systems. It notes that requirements for large projects may be unknown or unstable due to organizational changes. Contractors and organizations also have different perspectives on quality. Proper testing and defect tracking are important, and iterative development needs to align with contracting models. Managing complexity requires integrating work teams and roadmapping dependencies. Overall, acquiring enterprise systems requires balancing technical and organizational factors.
The document discusses Design for Six Sigma (DFSS), a methodology for designing products and processes to meet customer needs and expectations from the beginning. DFSS aims to create designs that are efficient, high-quality, and robust. It recasts the DMAIC model into DMADV or I2DOV, emphasizing early design phases to predict and improve quality upfront. DFSS changes organizations from focusing only on functionality to incorporating statistical analysis of failure modes and risk assessment into design.
Grc (V3) Brown Yarberry For Feb 10th Keynote PresentationWilliam Yarberry
The document discusses governance, risk, and compliance (GRC) and whether it should be considered a luxury good during difficult economic times. It provides several reasons for the increased emphasis on GRC in the last 5-10 years, including globalization, demands for transparency and accountability, and calls for increased regulation. While risks do not decrease in hard times, the document argues that GRC is important for cost management and avoiding major project failures. It then discusses various GRC frameworks, tools, and how to select and implement them to match an organization's IT strategy and needs. Overall it advocates that organizations should maintain their GRC programs and tools during difficult times.
The Values and Principles of Agile Software DevelopmentBrad Appleton
The document discusses the values and principles of agile software development. It begins by introducing the presenter and their experience and background. It then outlines the core values of agile development as defined in the Agile Manifesto: individuals and interactions, working software, customer collaboration, and responding to change. The document continues by explaining that principles guide behavior towards upholding these values. It proceeds to define several key agile principles in more detail, including continuous delivery of customer value, welcoming change, and collaborating daily across functions.
How to Build a Strategic Transformation PracticeJames Woolwine
The document discusses several process improvement frameworks and methodologies:
- CMMI provides maturity levels to guide process improvement for product development, services, and acquisition. It originated for software but has been generalized.
- Lean focuses on eliminating waste in manufacturing and production. Principles include reducing overburden and uneven workloads.
- Lean Engineering aims to increase engineering efficiency by reducing waste, while Lean Manufacturing focuses more on inventory control and production processes.
- ITIL provides best practices for IT service management and underpins the ISO 20000 standard, though there are some differences between the frameworks. ITIL was influenced by Deming's process model view of operations management.
The document provides an overview of Quality Function Deployment (QFD), a structured methodology for incorporating customer needs into product design and development. It discusses the key aspects of QFD, including identifying customer requirements, design attributes, and their relationships. It describes the "House of Quality" diagram which maps these relationships. It also discusses how additional houses can be used to flow customer needs through different stages of development and production to ensure the customer voice is maintained.
This document describes the software engineering culture that evolved over several years in a small software group at Eastman Kodak Company. The culture is based on several shared values and principles:
1) Customer involvement is critical for software quality, so the group requires each project to have a "project champion" from the customer community who is actively involved throughout development.
2) Quality is the top priority, as investing in a quality product upfront reduces long-term maintenance costs and increases productivity. Only 2% of work time is spent on corrective maintenance.
3) Continual improvement of processes is essential, so the group sets annual quality goals and tracks metrics to identify improvement opportunities. Ongoing education of all
Compaq offers business exploration services to help companies plan technology projects that align with their business objectives. The services involve analyzing a company's business drivers, goals, and operations to define business initiatives and solutions. Compaq consultants then guide companies through workshops to build consensus on priorities. The goal is to ensure technology projects address strategic needs and save companies time and money.
The document discusses the history and relationships between several process improvement methodologies: Agile, CMMI, Lean Six Sigma, and their DMAIC roadmap. It argues that while many organizations employ one of these methods, few combine all three in a synergistic way despite the benefits. The document examines how the DMAIC roadmap aligns with the key Measurement and Analysis process area of CMMI, noting they can be combined effectively to establish objectives, measures, analysis procedures, and implement improvements.
Industry Perspective: DevOps - What it Means for the Average BusinessMichael Elder
This document discusses how DevOps and software defined environments can help average businesses accelerate product and service innovation. It describes the challenges traditional development and operations teams face in keeping up with faster release cycles. The document then covers DevOps as a journey involving people, processes, and technology to improve communication between teams and provide continuous delivery. Software defined environments help manage risk by treating infrastructure changes like application changes through automation.
BizFlow - BPM at Jardine Lloyd Thompson for Sales, Document Handling, Custome...Garth Knudson
As far back as 2004, JLT EB started using business process management (BPM) to streamline a limited set of business operations. Use was confined to about 30 people in a “model office”. During that same time period, JLT acquired Profund, a leading provider of pension administration software in the UK. Customers included both in-house and third-party administrators. Profund had seen opportunities to expand its pension fund administration solutions into specific areas of process automation while helping customers to simplify the overall user experience. Deciding to use the current BPM tool, the company developed outward facing solutions that rolled out to end customers in 2007. BPM usage at JLT EB and Profund grew to about 300 users.
Between 2007-2010, JLT made more than 20 acquisitions globally across the group. JLT EB operations quickly became highly complex, distributed and paper-based. Employees were handling millions of documents annually covering Pension Administration, Payroll, Defined Contributions, Actuarial, Health and Risk, among other requests. Processes treated more than 16 million workflow elements, 300+ million rows of table data and 15 million SharePoint documents. The BPM solution covers 14 active offices in Europe and India, off-shoring and massive amounts of regulations. The company knew that in order to continuing growing at the same speed while containing costs, it would have to do more with less.
JLT EB accomplished its goals of increased revenues with lower costs with continual investment in BPM. JLT EB has worked with BizFlow and used the BizFlow BPM software to streamline >200 processes. From an ROI standpoint, this work has provided a key business component, contributing to JLT EB’s growth in trading profit by 50% in the last financial year. Revenue growth is enabled by more flexible solutions that can be highly tailored to internal client needs as well as end-customer engagements. Cost cutting is enabled through the use of process automation tied together with effective scanning, document handling and rule-based routing. Paper is largely removed, deadlines hit, and governance accomplished.
2. A
s theorised in his groundbreaking book on the
theory of constraints, Israeli physicist, Dr. Eli
Goldratt notes that the performance of any
organization is limited by its system constraints or
‘weakest links,’ and to concentrate on anything other
than the weakest link at that point in time is a waste of
effort and the most precious resource of all – time.
The push, then, to identify and strengthen this ‘weakest
link’ is the most direct path to strengthening the entire
organization’s ‘chain.’
This insight gained from identifying impediments to flow
provides the required focusing tools for all levels of
management within the organization. There will
certainly be many areas that may need improvement,
but more important, though, are the few aspects that
must be improved upon – and which, once addressed,
will push the organization to achieve its goals.
The first port of call in the process of improvement is
detecting where these improvements need to be made.
The process is a never-ending one, as system
improvements in one area will most often highlight
other areas for improvement. This complete process of
ongoing improvement is known as whole system
performance enhancement that applies not only to the
present situation, but also to the future.
HOLISTIC IMPROVEMENT
At LCP Roofing, a holistic approach to the process of
ongoing improvement was and is not negotiable. The
organization subscribes to an ethos of complete
ownership of all processes, be it in business automation,
information technology, quality systems, factory flow, or
fleet management. This ownership takes place on an
individual level and within the team as an organic unit.
MANUFACTURE &
MANAGEMENT
At LCP Roofing, there are two critical questions that
customers ask: ‘How is it made?’ and ‘How is it managed?’
HOW IS IT MADE?
The conferring of the Institute for Timber Construction
(ITC-SA) certificate of competence for truss fabricators
is set to instill a consistent professional approach to the
prefabricated timber roof truss industry through a set of
standards. These govern the following:
• Design procedures
• Presentation of quotations
• Competence of key personnel
• Quality of manufacture
• Erection instructions provided to site
It is important for the customer to note that there is a
formalised process set down by our industry professional
body so that all fabricators quote according to the same
terms of reference. It is even more critical that
customers know that they are being provided with
design procedures and quotations that are tested against
acceptable industry norms.
In a previous article published in SA Roofing,
the characteristics and experience of ‘flow’ was
discussed with specific relevance to the experience
of the roofing erector on site. Similarly, all
fabricators should identify any impediments to
this flow and by doing this, Remarkable Due Date
Performance (RDDP) can and will be achieved,
resulting in a sustained competitive edge.
COVERSTORY
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3. COVERSTORY
The customer should also request that the truss fabricator not
only proves adherence to these minimum standards but also
shows an ongoing process of system improvement.
The fabricator has, to a large extent, total control over the
processes of design, quotations, personnel competence and
erection instructions to site as listed above. Of joint control is
the manufacture in as much as the fabricator uses licensed
software to assist in his design and uses only nail plates and
hangers supplied by his software system supplier. These two
go hand in hand as the software bases the design on metalwork
supplied. This means that a fabricator may not purchase
metalwork either ‘off the shelf’ or from another software
system supplier.
In addition, the National Home Builders Registration Council
(NHBRC) regulations state that the nail plates and hangers
should not only be of the required 0.9mm thickness and
galvanized to 275 grams/m2
or an equivalent corrosion
resistance, but that the plates shall bear a mark that readily
identifies the manufacturer or supplier. Should there be no
mark to identify the software system supplier, the fabricated
trusses should be rejected immediately.
Just as the roofing customer will insist on engineers’ foundation
and suspended slab inspections, so should there be the
requirement for inspection of the design and manufacturing
process. The regulation A19 inspection required by all
municipalities only proves erection according to the design
intent and not that the design or manufacture are within
acceptable norms and standards.
HOW IS IT MANAGED?
It is not only the manufacturing process that needs to be
managed, but the entire process from quote request to final
delivery of the project. Of the approximately 215 fabricators
nationally there are only eight fabricators that can claim that
their fabrication process is regularly tested according to the
requirements of SANS 1900 – The Manufacture of Monoplaner
Prefabricated Nail-plated Timber Roof Trusses. It should not
end there though, and for LCP Roofing, being one of these
eight mark holders nationally, the manufacturing process was
only part of its efforts to achieve whole system performance
enhancement.
MORE ON RDDP
The concept of RDDP is further explained by Dr. Alan Barnard,
CEO of Goldratt Research Labs, who states that once this
concept is implemented and a leading competitive edge is
achieved, the next phases are to build, capitalize and sustain.
For LCP Roofing, the process of ‘building’ in order to attain
and maintain RDDP was identified some five years ago as a key
driver to the company’s sustainability.
LCP Roofing comprises a collection of various informal and
formal business processes that were introduced at various
times in the company’s growth phase and the implementation
of these processes helped to determine the type and extent of
its interaction with its customers.
Lyndsay Cotton, General Manager of LCP Roofing, comments,
“We know that our customers will be happy if these processes
are easy, efficient and benefit their objectives. However,
should we not achieve these, customers will go somewhere
else next time around. Our customer interaction is and should
be an exceptional one from beginning to end.”
The 11-page document on prefabricated timber roof
truss standards is easy for the layman and building
professional alike to read and assimilate and provides a
solid foundation upon which to base their specifications
and requirements. Visit www.lcproofing.co.za to
download the requirements for the Certificate of
Competence.
JULY 201516
4. Leaders in Roof Truss Technology
Fabricators
Sheeters
Erectors
Tilers
5. COVERSTORY
OVERCOMING FLOW CHALLENGES
With the company’s growth, management realized that flow
could become a challenge. Impediments to flow could include,
for example, taking longer than normal to complete a project,
or for potential human error to become a reality. With this in
mind, more stringent compliance requirements and procedures
could also make it tedious and time-consuming to train new
employees, and system requirements could slip through the
business processes.
In facing these potential challenges, LCP Roofing made a
strategic business decision in 2013 to implement Business
Process Management (BPM). The individual processes of
accounting, payroll, process flow, offsite mobile management,
Customer Relationship Management (CRM) and dashboard
management were identified, software vendors were
investigated and the existing processes were either modified,
expanded or replaced with new processes.
BPM turns Enterprise Resource Planning (ERP) into a holistic
system which is then designed to fit into how the company
works and not to dictate how it is run. No store-bought
solution can achieve this.
LCP Roofing’s requirements of transparency and traceability
are paramount and all these processes are currently being
integrated into one solution that includes accounting, human
resources, mobile devices, reports, customers, and process flow.
“We’re getting there,”
says Cotton, “And I am
happy to announce that
the process flow, called
‘Our LCP’, is starting to
produce effective results.
Ensuring effective BPM is
not easy and we have
worked hard to combine these various individual ERP offerings
into one holistic solution.”
“Never allow constraints of your building project to be that of
your fabricator and never allow inferior processes or standards
to compromise your project,” notes Cotton, concluding,
“Always ask, ‘Is it worth it?’”
ABOUT LCP ROOFING
LCP Roofing’s mandate is to become the preferred roofing
company in Gauteng and to grow a sustainable business whilst
using industry-leading software and equipment to achieve its
aims of providing clients and shareholders with added value
and its staff with safe and secure employment.
For more information, visit www.lcproofing.co.za.
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