The document summarizes vWork's mobile workforce platform, which aims to remove inefficiencies and improve visibility in industries that rely on mobile workers. The platform provides end-to-end visibility of jobs and workers in real-time, allowing for improved customer service, scheduling optimization, and integration of health and safety processes. Case studies highlight how the platform has benefited companies in industries like transportation, construction, and printing by streamlining communication, coordination, and planning across mobile workforces.

1. Your Enterprise Mobile Workforce Platform
Delivering on-demand functionality for
mobile workforces and transforming the
customer experience

2. Problem – the customer experience is broken
The typical on-location delivery experience is linear and muddled
Operations
Controller
Customer
Mobile
Workers
Inaccurate
Information
Out of Stock
Sub contractors
Running Late
Third Parties
Missed CallsFinished Shift
Wrong Address
Failed to Connect Out of Coverage
If you’ve ever wasted a day waiting for a tradesperson
or installer, or felt completely in the dark about when
a long-promised piece of work is going to carried out,
then you will know the challenges of getting on-location
service.
It’s also tough for the mobile worker if they don’t know
where they should be, and equally inefficient for the
dispatcher if they can’t schedule jobs because they don’t
know who is available or if they have the right skills or
training to do the job safely.
The traditional business model for mobile workforces
has been a linear one with the operations controller at
the beginning, the customer at the end and considerable
muddle in the middle. Sometimes it can be literal fog
with weather impacting on delivery. More often it’s the
lack of a single picture of what’s going on and who
is involved. The situation is made worse when there
are multiple parties (staff, contractors, sub contractors,
etc) changing variables or complex workflows (where
customer fulfillment requires certain activities happening
in a certain order).
People have put up with the pain and confusion as they
have had little choice. The muddle in the middle often
ends up being fixed by inventive people not scalable
systems. Overall its far from ideal.
In 2010 vWork started with a vision of transforming
the customer experience of mobile delivery through a
configurable online platform, which provides end-to-end
visibility in real time. We created a configurable platform
that removes the muddle in the middle and puts the
customer at the heart of the process. Today that platform
enables fifteen thousand jobs a day to be fulfilled
seamlessly, in over 30 countries.
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3. vWork’s Enterprise Mobile Workforce Platform removes the muddle
vWork connects mobile workforces, customers, sub-
contractors and the necessary IT systems, all in real-time.
Our platform transforms the customer experience of
delivery, enabling companies with mobile workers to be
efficient, safe and connected to customers - delivering
an “On Demand” Experience. Rather than being based
on a linear model, vWork puts the customer in the middle
of the process, putting all parties on a common platform.
The platform is both scalable and configurable. It’s
scalability means you can extend it to include multiple
layers of controllers, workers or customers. It’s also
infinitely configurable at each step, so you can tailor it to
your needs.
This means the same basic platform can be customised
to applications as diverse as public roading operations in
the United Kingdom, city council operations in the United
State or UFB installers in New Zealand.
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Mobile
Workers
Mobile
Workers
Customer
Device
Customer
DeviceCustomer
Device
Mobile
Workers
Operations

4. vWork – a unique mobile workforce platform
vWork provides a unique full enterprise mobile workforce
solution, engineered to deliver an on-demand experience
to your customers, while integrating seamlessly with your
existing technology and processes. Our technology
bends to fit your needs, not the other way around.
vWork gives the benefits of a costly bespoke build, at
a fraction of the cost and with the convenience of “turn
key” implementation. Once the API has been connected
between your system and vWork’s cloud servers, we
simply switch you on and you are in business.
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The vWork platform has five defining features:
A fundamentally better customer experience
Customers who can book online, get instant confirmations and pro-active progress updates are happy
customers. vWork enables clear and real time communication from order taking to fulfilment, with desktop
and mobile customer interfaces to sit within your system.
Highly configurable, easily integrated, low risk approach
The platform allows you to easily template your workflows for different job types, connect to the API then
automatically push your jobs into vWork. Configure alerts and webhooks are used to update people and
other software automatically. No need to rip out your systems.
End-to-end visibility of work and workers, in real-time
Mobile workers, operations teams, customers, subcontractors and casual workers are all connected across
common workflows. They get the updates they need triggered by events you define. Your organisation’s
systems are kept up-to-date, in real-time.
Integrated Health and Safety
Health and Safety processes are deeply integrated into the platform. It ensures workers are qualified,
compliant and safe; while also allowing companies to know where their staff are at any time. vWork
identifies hazards, incidents and accidents then triggers alerts to managers; helping manage the live
situation while also providing an audit trail.
A more efficient business
Well run mobile workforces earn more revenue per worker, reduce customer wait times and get repeat
business. Businesses with real time data can manage their business to higher performance, optimising how
work is allocated.
4

5. Integration Tools
Fully documented APIs
Integration with 3rd party platforms
Dev and test environments
Webhooks
Works with company software
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Customer Tools
Online portal
Availability
Order
Map view
SMS messaging
Progress updates
Photo & video
ETA alerts
Signature approval
Defer job
Schedule/ dispatch
Health & safety
Invoicing
Messaging
Data capture
Live map view
Job audit logs
Time & event reporting
Job & workflow optimisation
Android & iOS apps
Offline capability
In job navigation
Shift on/off
Messaging
Map view
Health & safety processes
Job visibility
Scheduling/dispatch
Alerts & quotes
Photo & video
Worker ToolsOperations Tools
SEND
vWork Tool Overview

6. vWork – a seasoned solution operating in 45 countries
vWork – a seasoned solution operating in over 30
countries. When you start using vWork you benefit from
a system that has grown from enabling millions of jobs
across 30 countries in industries as diverse as energy,
construction, fibre cabling, local government, food and
transportation. Here are three examples to help you
understand how vWork adds value to organisations.
Case studies:
Southwest Highways, United Kingdom
South West Highways Ltd are a British
highway repair company based in Devon.
Every day they receive hundreds of reports about road
conditions needing repair and redress – from potholes
to lighting and signage. They are contracted to respond
and resolve these issues in as quickly as one hour,
depending on the category of road.
Business Solutions Manager, Shaun Gibbins, told us
about the daily challenges they used to face. “Before
vWork, all we had were paper instructions. We didn’t
have a clue what was completed which made making
our contractual response times impossible. We faced
several areas of frustration; no efficient planning, no
real-time view of current outstanding issues and multiple
visits to jobs.”
After surveying the market South West chose vWork
because of its “mobile first” approach and the “turn-
key” functionality. According to Shaun he’s got no
regrets they made the best choice. “We got vWork
operational with no fuss and immediately started reaping
the benefits. Customers suddenly had total visibility
as to what what going on, meaning they could tell us
immediately when something wasn;t going to work
for them, meaning a lot less work for us. Plus we can
instantly see on the map where every one of our mobile
repair teams are.”
McCarthy Transport LTD
McCarthy’s logistics operation covers most of the
lower north island of New Zealand. Around 100 trucks
transport over 4000 tonnes of logs per day. Log
movements are planned the night before so they are
ready when the drivers climb into their trucks at 5am.
The schedule is then adjusted throughout the day as
available stock and orders change, as well as variables
like access and weather being considered. Coordinating
a schedule across 100 trucks is hard so McCarthys
approached vWork for help.
The combination of vWork’s end-to-end map view
coupled with the ability to dynamically optimise work
schedules on the fly, helped transform McCarthy’s
approach to logistics. One hundred trucks spread
across half an island, means being able to visualise their
location and progress on a map is invaluable, as is the
ability to zoom in on a truck and get a live update on
the job being fulfilled. Likewise the ability to redistribute
work seamlessly when issues or opportunities arise,
with the driver becoming an active part of the allocation
process is key in such a dynamic industry.
Today McCarthy’s use vWork to coordinate and allocate
their entire schedule. Mobile workforce managers
plan and schedule log movements in vWork’s web
application. Drivers are equipped with a smartphone
loaded with vWork, giving them their day’s schedule
including details about each job and steps to be taken.
Job progress is tracked and updates to the master
schedule are made immediately. Armed with accurate
information, dispatchers can then make adjustments
where needed. vWork keeps all stakeholders on the
same page with automatically generated emails and
SMS messages.
Meanwhile the vWork platform is able to embed safety
systems and reporting into McCarthy’s work processes,
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7. providing total visibility and reporting to officers of the
company and meet the needs of the new Health and
Safety Regulations.
Image Centre Group
New Zealand’s largest digital printer needed a software
solution to replace arduous, manual processes.
Managing teams of workers and third party contractors,
they faced enormous challenges around visibility of
workflow, communication and job updates, time capture
and poor quality control around mobile picture capture.
Integration with third party systems was also required so
a flexible development partner was crucial.
They researched available options and finally made the
decision to implement vWork as the platform for their
digital business, Boston Digital. “We didn’t find any other
solutions that came close to ticking off all the boxes”
Zephyr Brown, Operations Manager.
Image Centre Group are NZ’s largest digital printer, with
five other independent companies managed under the
Image Centre parent company. These include a retail
advertising agency and content marketing business, a
digital communications agency, digital signage specialist
and a video production house.
Zephyr Brown, Operations Manager for Image Centre,
needed to find a solution for their digital signage
business, Boston Digital.
vWork delivered a solution that allowed ICG to better
manage third party contractors across multiple client
jobs. A key enabler here is vWork’s ability to provide full
visibility for all parties, along with time capture of stages
during the process and quality control via mobile picture
capture. Full integration wiht third party systems was
also key, so vWork’s flexible approach to partnering on
development was key.
First Assistance
First Assistance is a multi-national
company that specialises in travel
and medical assistance, automotive
assistance, property and claims assistance. Operating
in New Zealand since 1992, First Assistance’s core
business uses an On Demand model helping customers
in times of need, taking calls from all over the world, 24/7
without prior booking or notification.
When looking for a system to take them forward in
the 21st century First Assistance reviewed a range
of options including rewriting their existing software.
In the end they made the decision to go with vWork
because of the breadth of the API, the cost efficient and
its smart phone focus.
First Assistance found that vWork enabled them to
reducing the length of calls as a result of the total single
view afforded to their operations controllers. This meant
more calls can be handled in the same time frame,
improving their level of service and increasing customer
satisfaction – both of which are critical for long term
loyalty and retention.
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Image Centre Group
Some of the challenges we faced before vWork
included the inability to get Quality Control due
to manually sending images via text or email not
being linked to a job. We had to manually chase up
contractors for updates on which jobs have been
completed. And spreadsheets were not being
updated leading to invoicing issues for clients and
contractors.

8. Our typical business customer delivers their service via a mobile workforce of over 20 people. They have their own
customers who may be individuals or other corporates who have their own end customers. Our customers often
have downstream suppliers and subcontractors who they outsource work to. Or they have a mixed work-force of
employees and contractors.
Our customers have their own workflows and ways of doing things. They need software that will work around them
- not the other way around. They also need software they can configure/ modify to fit their changing needs. They
know the world is changing and the mobile web has fundamentally changed expectations.
If this sounds like you, then we’d love to talk. If you like what you see then the next step is to run a discovery session
to understand your business and any pain points you are experiencing. Then we can arrange a free trial of the vWork
system to see if we can take that pain away.
For further information contact:
Colin Walker
Business Development Manager
For more information please contact the vWork sales team at: sales@vworkapp.com
vWork - Delivering on-demand functionality for mobile workforces and transforming the
customer experience
Copyright © 2016 vWorkApp • All rights reserved
Are you our customer?
colin@vworkapp.com
+64 27 8020209