1. S A L E M S A L A H A B B A S
Manyal Sheiha, Abu AL-Nomros,
Giza, Egypt
Telephone: (00202) 38095477
Mobile: (002) 01274543330 x 01006113907
E-mail: salemibmer@yahoo.com
salemibmer@gmail.com
OBJECTIVE
Seeking to work in a challenging position in which I can prove and improve my
qualifications & skills.
CERTIFICATE - EDUCATION
MCSA 'Microsoft Certified Solutions Associate':Windows Server 2012, including below 3 tracks;
1. Installing and Configuring Windows Server 2012
2. Administering Windows Server 2012
3. Configuring Advanced Windows Server 2012 Services
CCNA R & S 'Cisco Certified Network Associate', including below 2 tracks;
1. Interconnecting Cisco Networking Devices Part 1 (ICND1) V2
2. Interconnecting Cisco Networking Devices Part 2 (ICND2) V2
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2005-2009 University of Ain Shams Cairo , Egypt
 B.A, Faculty of Languages (Al-Alsun), Department of Italian.
 Grade : good Percentage : 77.32 %
SKILLS
Computer Skills - Training Courses:
 Excellent knowledge of Microsoft windows.
 Excellent Knowledge of Microsoft word.
 Very Good Knowledge of Microsoft excel.
Fair Knowledge of Microsoft access.
Studying ICDL course.
Studying Customer Service Rep. and Soft Skills Course at IBM World Trade Corporation.
Training at IBM World Trade Corporation for 3 months in the field of Customer Service using the
latest version of CRM Siebel Database.
 Training at IBM World Trade Corporation for 4 months in the field of Technical Support, ITIL
Service Desk and Incident Management.
Studying Networking Diploma at Yat Learning Solution.
Studying A+ course “Self Study”

2. Studying Network+ course “Self Study”
Studying Server+ course “Self Study
Studying CCNA 200-120 at Computek.
 Studying MCSA - Windows Server 2012 R2 at Computek.
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Language Skills:
Native language Arabic
Italian - Excellent
English - Excellent
EXPERIENCE
 May 2013 up to now, working as IT Service Desk - Remote Technical Support at IBM to fix
and troubleshoot Mobily - KSA end users issues that are related to local and web based applications,
network configuration and managing the users profiles via Active Directory, Exchange 2010 and
Lync Server, IDAM and using as ticketing tools Maximo or BMC Remedy.
 July 2010 to May 2013, working at IBM World Trade Corporation as a Customer Service Rep.
to resolve technical and billing issues of Skype customers either home or enterprise users via e-mail or
chat support in Italian and English.
 February 2010 to July 2010, Working at IBM as Data Maintenance Specialist by calling the
Italian companies to verify their information for updating the Database of our Customers by using the
latest version of CRM Siebel Database
 August 2009 to February 2010, working as an interpreter & translator at Ministry of Culture
(Egypt), participating in Cairo International Festival for Experimental Theatre and accompanying VIP
like Prof. Luigi Maria Musati, ex President of Arts Academy and Giovanna Marinelli, Director of
Rome Theatre.
I participated in CIFET “Cairo International Festival for Experimental Theatre" translating two
speeches at the International Seminar about political theatre and I participated in the Press Conference
as interpreter as well.
INTERESTS
Swimming, fishing, reading, cooking and traveling.
PERSONAL INFORMATION
Date of Birth: 5/3/1982
Marital Status: Married
Military Status: Done