This document is a personal profile for a Masters student seeking opportunities to tackle inequality and climate change through transforming food systems. It outlines their education in Sustainable Development and Psychology, as well as skills in team and project management, communication and networking, data analysis and a career in quality assurance and operational management roles. Hobbies include creative and social activities.

1. PERSONAL PROFILE
Sustainable Development Masters student with a wealth of management and project experience. Seeking
opportunities to use my creative, organisational and networking skills to tackle inequality and climate change
by transforming local and global food systems.
EDUCATION
 MSc Sustainable Development in Practice (in progress) - UWE, Bristol.
 BSc (Hons) Psychology Degree (2:1) - University of Southampton, 1999.
 A-levels: Mathematics - Pure & Stats. (B); Art & Art History (B); Biology (C) - Gosford Hill Sixth Form
College, Oxfordshire, 1996.
 9 GCSE’s including: Mathematics (A); English Language (B); Double Science (A,A) - The Cooper School,
Oxfordshire, 1994.
KEY SKILLS AND EXPERIENCE
Team & project management:
 Led a team of marshals at the Bristol ‘People’s March for the Climate, Justice & Jobs’ in November 2015.
An estimated 3000+ attended the march, raising awareness of these urgent issues.
 Delivered multi-stakeholder projects within tight timescales whilst managing day-to-day workload (e.g.
replacement of call logging & asset management system; upgrade of 1000+ laptops; urgent software fault
which increased workload by 2000%). With careful planning and effective communication all projects were
delivered on schedule whilst maintaining Aviva’s service levels.
 Recruited and trained a team of analysts to implement new quality controls, resulting in a marked
improvement in Computershare’s customer communications (scores rose from 76% to 95% in 10 months).
 Actively supported development of Aviva’s Asset Management Team, leading to many staff members
progressing to more technical roles within the IT Department.
 Awarded silver in Aviva’s nationwide recognition scheme for ‘positively embracing change’ (achieved 100%
customer satisfaction while handling a substantial increase in call volumes).
Communication & networking:
 Raised the profile of Computershare’s new quality initiatives through networking events, engaging
presentations and the building of positive relationships with key stakeholders. By creating a strong
collaborative working environment all new quality measures were well received and smoothly integrated.
Sabrina King sabrina_king@hotmail.com

2.  Facilitated full-day, quarterly service review meetings with Second Step’s Leadership Team. By engaging
and supporting all Service Managers well in advance I was able ensure 100% attendance and effective,
positive meetings, where all attendees were able to contribute to strategic decisions.
 Designed clear, meaningful quality assurance reports and instigated open, honest feedback mechanisms at
Computershare. By taking a firm but flexible approach I was able to positively influence behaviour and
begin to change the working culture.
Data management, analysis & reporting:
 Developed the accuracy of Aviva’s asset & stock control systems, which reduced the amount of surplus IT
equipment purchased each year. I was personally awarded a ‘Get Smart Award’ for salvaging kit that would
have otherwise been disposed (£15k+ saved).
 Collated and analysed data on active travel choices while volunteering in the Research & Monitoring Unit
at Sustrans. The data from the 50+ project beneficiaries was then used to influence policy decisions by
demonstrating the positive health effects of active travel.
 Improved monitoring and reporting processes at Second Step (enhanced data quality & collection
processes; reviewed & clarified KPIs; instigated & led monthly meetings with service managers) - enabling
Board decisions to be based on accurate, meaningful information.
CAREER SUMMARY
Quality Assurance Manager Computershare May 2015 – Sept 2016
 Established a new Quality Assurance Team within the Share Plans department, with an initial focus on
quality checking shareholder communications.
 Line managed three Quality Assurance Analysts.
Operational Business Manager Second Step Jan 2014 – Mar 2015
 Reported to the Director of Services.
 Developed quality and governance processes across 19 mental health services.
 This was an interim role to cover maternity leave.
IT Asset Controller Aviva Sept 2005 – Dec 2013
 Line managed four Asset Management staff as well as a subcontracted Hardware Engineer.
 Responsible for receipt, configuration, dispatch, tracking, auditing and disposal of IT hardware for 2000+
users. As well as supporting major infrastructure projects.
IT Service Desk Analyst Aviva 2003 – 2005
 First line support for IT incidents and requests, over the phone and by email.
 Responsible for team training and operational procedures.

3. PROFESSIONAL DEVELOPMENT
 Inspirational Leadership – 2016
 Microsoft Excel – Intermediate (2012); Advanced (2016)
 Microsoft Access Database Administration: Levels I & II - 2012
 Health & Safety Risk Assessor (Manual Handling; COSSH) – Last refreshed 2012
 PRINCE2 Foundation – 2011
 Aviva Management Training Programmes – 2007 and 2012
 ISEB ITIL Configuration Management – 2009
 Lean Six Sigma: Green Belt – 2009
 ISEB ITIL Foundation – 2005
 Train the Trainer – 2004
HOBBIES AND INTERESTS
Much of my free time is dedicated to creative and sociable activities: renovating my house; painting and
drawing; theatrical design challenges; board games with friends; summer festivals and (when time and
finances permit) soaking up other cultures in far-flung lands.
References available on request