SIPOC concept is derive from Mr. Deming the quality Guru's. its good for people that do not know yet to overcome the bad quality in his/her work

1. S I P O C as a system
Kelik Setyo Nugroho
May, 10th 2023

2. S I P O C as a system
• We see this interaction of each part of the
organization, it is a system
• I will be called it System Thinking

3. A system is composed of many parts
Desire
output
Undesire
output
Current situation:
• Cost
• Sales
• Errors
• Productivity
• Turnover
• Customer
satisfaction
The subsystem has
interacted
•Policies
•Past experience
•Believed Theory
•Product design
•Factors
•Constraint
•Current methods
•Materials and Facilities

4. A system is composed of many parts
• The community, Nation :
• The Organization:
• The Division:
• The Departement:
• The Group
• The Individual
A complex social systems
Each may have their own intention, desire, expectation

5. A system is composed of many parts
• The new challenge of the leader is how to
compromise all to be good for all
• So to see all as a system
• We change in part will interact with another
part
• So when we are able to endorse the more
minor part purpose to contribute to the bigger
part purpose, this will require the new
competencies of the leader

6. Mr. Deming’s system view
consumer
Distribution
Consumer
research
Design
And
Redesign
A
B
C
D
E
Supplier

7. Mr. Deming’s system view
• We, the organization deliver our output to our
customer
• How deep, and clear we know about their
perception of our products, the taste
• We have to research it, in any way
• Based on the research, we then understood our
product positioning in our customer's heart,
• Rethinking “How was our competitor poked in
the customer's heart”

8. Mr. Deming’s system view
• We shall redesign, from a small to many about
our output to win the heart
• We will define the capabilities of our: Materials,
Men, Machines, Methods, Measurement, the
PROCESS
• We will deeply comprehend this later in our
PROCESS topic
• It's measuring and improvement of our business

9. Deming’s Cycle
Quality
Standardize the process improved Through
Time
Improving
Quality

10. The Beginning
• From my experience:
• We paced many problems of quality
• Then research our customer need for
understand what problem appears, and prioritize
it to fix
• The items as prioritized to solved, the problem
• By doing patiently, investigate through the
shopfloor, where the added value does

11. The Improvement
• To improve is not only the work of the leader or
engineer which may so clever
• A better way to improve is to involve all parts of
the organization
• PLAN: is after we prioritize the problem to fix,
then we:
• Identified what real problem
• Making some plan to counter the problem

12. The Improvement
• DO; execute the plan to do, may in the
experiment stage, project
• CHECK: make the measurement what the result
of done, may the experiments
• ACTION: compare it to the plan we make
• Do we in the right way? any gap?
• This is just an overview, too many words to say
here, we will learn in detail about PDCA cycle

13. The New Leadership Competencies
• The ability to think in terms of systems and
knowing how to lead systems
• The ability to understand the variability of work
in planning and problem-solving
• Understanding how to learn, develop and
improve, and leading true learning and
improvement
• Understanding people and why they behave as
they do

14. The New Leadership Competencies
• Understanding the interdependences and
interaction between systems, variation,
learning, and human behavior, knowing how
each affects the others
• Giving vision, meaning, direction, and focus to
the organization
• (seem we talk about psychology)
The Leader’s Handbook; Peter R. Scholtes

15. Thats all for this lesson
We will explore the new leader’s competencies
for the next lesson
Be optimized, Watashi no Tomodachi
Best regards and thanks for watching