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- 1. Proprietary and Confidential Welcome to Ryder. Your Trusted Fleet Partner. Customer name Date INSERT CUSTOMER LOGO HERE (if not applicable delete this text box)
- 2. Proprietary and Confidential Ryder Global • 82 years in the business • $6.4 billion annual sales • 210,000 vehicles • 29,000 employees • 800 locations Europe Asia Pacific Mexico United States Ryder System Inc. Canada Flexible solutions to drive uptime and compliance
- 3. Proprietary and Confidential Flexible solutions to drive uptime and compliance Ryder Europe 3 44 years in the business Trained, expert vehicle technicians 360 660 in operations (60 experienced sales and account managers) 1,250 in the UK team Tractors, trucks and light commercial vehicles 14.9k 500+ Ryder-approved Repair and Maintenance partners 7.8k+ Trailers 27 Service locations
- 4. Proprietary and Confidential Flexible solutions to drive uptime and compliance Ryder History 4
- 5. Proprietary and Confidential Flexible solutions to drive uptime and compliance Ryder History 5 Growth through acquisition August 2014 August 2012 June 2011
- 6. Proprietary and Confidential Flexible solutions to drive uptime and compliance Ryder Europe 6 Vision “To become our customers’ preferred and most trusted fleet service partner in Europe”
- 7. Proprietary and Confidential Flexible solutions to drive uptime and compliance Access to industry experience and subject matter experts to help your business Central Operations 7 • National Breakdown Service (NBS) • Central Rental • Customer Care • Engineering • Vehicle Delivery • Purchasing • Pricing • Sales and Marketing Devizes Birmingham • Finance • IT • Legal • HR • Internal Communications • Learning and Development • Dedicated Delivery Solutions
- 8. Proprietary and Confidential Flexible solutions to drive uptime and compliance Rental A flexible commercial vehicle solution Contract Hire Custom built commercial vehicles specifically for your business Maintenance A range of repair and maintenance services for any commercial vehicle Dedicated Delivery Solutions Operational expertise tailored to solve your distribution needs Our Key Services 8 Wider choice and flexible solutions Driving uptime throughout the life of your vehicle
- 9. Proprietary and Confidential Flexible solutions to drive uptime and compliance Our Rental Vehicle Range 9 Euro 6 6 x 2 Tractor Euro 5 6 x 2 Tractor Euro 5 4 x 2 Tractor Curtainside 13.6m Box 13.6m Fridge 13.6m Flat Flat or Platform Skeletal Fixed or sliding Box Box Tail Lift Curtainside Curtainside Tail Lift Fridge Fridge Tail Lift Integral Van Luton Luton Tail Lift Integral Fridge Van
- 10. Proprietary and Confidential Flexible solutions to drive uptime and compliance Our Rental Vehicle Range 10 Wide choice of vehicle weights and manufacturers
- 11. Proprietary and Confidential Flexible solutions to drive uptime and compliance Ryder Vehicles • Tractors, Trailers, Trucks and Vans • Multi marque availability • Euro 6 availability • Temperature controlled solutions • Specialist equipment 11 Investing in your success Wider choice of the industry’s leading power and trailer manufacturers 14,900 tractors, trucks and light commercial vehicles. 7,800 trailers.
- 12. Proprietary and Confidential Flexible solutions to drive uptime and compliance Dedicated trailer expertise • Leading range of types and marques - the right trailer for every job • MOT scores above industry standard • Flexible terms • Unique funding options • Mobile maintenance Trailers 12 Ensuring your uptime delivery Reducing costs and improving asset utilisation
- 13. Proprietary and Confidential Flexible solutions to drive uptime and compliance How we operate Widest vehicle choice with an extensive multi-marque tractor, truck, van and trailer fleet 13 Our Unique Value Propositions Adept at managing change and solving your transport challenges – Greatest depth of independent financial resource – Closer consultation – Reliable service – Highest vehicle ‘Up time’
- 14. Proprietary and Confidential Flexible solutions to drive uptime and compliance Working with larger operators 14 A long term trusted partner Improving your primary service capability Understanding your delivery pinch points, workshop and compliance pressures Answering your need to flex your fleet up or down The option to outsource responsibility of scheduled maintenance across a UK network 24/7 support and a quality commitment to your compliance, and uptime targets Supporting your long term plan
- 15. Proprietary and Confidential Flexible solutions to drive uptime and compliance Asking the right questions 15 What do you look for? Already known for industry leading solutions, Ryder is also recognised for its people. Dedicated, knowledgeable and experienced, they’re Ryder’s most valuable resource - and yours You can… • Access informed industry knowledge • Be offered insight on advanced technology • Utilise resources that span the country ?
- 16. Proprietary and Confidential Flexible solutions to drive uptime and compliance Solving customer problems 16 Ryder can support you. Fleet management savings are difficult to find Vehicle technology changes Transportation capacity tightens Want to go green Transportation costs are increasing See how Ryder can help Challenges Insufficient fleet capacity Shortage of qualified technicians Government regulations change Accidents are on the rise Require increased capital for fleet equipment Shortage of reliable drivers Operating costs are going up
- 17. Proprietary and Confidential Flexible solutions to drive uptime and compliance Fleet Outsourcing 17 Strategically placed to support you A unique capability to provide full fleet outsourcing • Sale and leaseback of your existing fleet • Fixed priced multi asset multi age repair and maintenance contracts • Workshop takeovers including TUPE transfer of staff • Full Fleet Management including breakdown management, service planning MOT management • Compliance and Legislative Management and Support
- 18. Proprietary and Confidential Flexible solutions to drive uptime and compliance Our customers include… 18
- 19. Proprietary and Confidential Flexible solutions to drive uptime and compliance Our Brand Partners Leading brands – more choice 19 Independent purchasing | Premier manufacturers | Widest choice | Competitive rates
- 20. Proprietary and Confidential A partner you can rely on
- 21. Proprietary and Confidential Flexible solutions to drive uptime and compliance Why Ryder? 21 Peace of mind Helping you meet your next business challenge • Investment in new vehicles provides maximum brand choice and reliability for you • Our unique, one to one approach means our team get to know how your business operates • We retain in-house control over every service, maintenance and repair requirement to maximise uptime • We only use OEM parts • We are a financially independent and secure business helping you plan for the future with complete peace of mind
- 22. Proprietary and Confidential Flexible solutions to drive uptime and compliance Our values and culture 22 Your long term ethical solution provider Values Integrity Leadership Collaboration Quality Respect our employees and customers. Respect Service Thoughtfully approach how we conduct our business in the industries we serve. Deliver personalised services while empowering customers and employees to reach full potential Delivery
- 23. Proprietary and Confidential Flexible solutions to drive uptime and compliance Working with Government and industry 23 Quality assurance ISO systems guidance (International Organization for Standardization) Compliance and O’licence expertise Working with Government Working time directive Legislation support Responsive to CV industry trends and regulations Passionate about our knowledge in the business
- 24. Proprietary and Confidential Flexible solutions to drive uptime and compliance H&S and the environment Everyone at Ryder understands their responsibility to improve our Health and Safety standards by: • Maintaining the best possible working environment • Promoting a culture where Occupational Health and Safety is recognised as central to the success of our business • Demonstrating a commitment to reducing risks, in line with sound business practices and procedures • Measuring, monitoring and reviewing performance to make sure we improve our standards every year 24 People are our business Helping you maintain the highest ethical and legal standards
- 25. Proprietary and Confidential Flexible solutions to drive uptime and compliance Working with The Red Cross 25 Engaging young people with first aid Ryder and the British Red Cross believe first aid is a life skill that everyone can and should learn. We ensure the Life. Live it. website and resources stay compatible with the technology used by schools and by young people today to achieve this. Together, Ryder and the British Red Cross will continue to reach young learners with essential first aid education to help themselves and others. Investing in people and the community
- 26. Proprietary and Confidential Service and Compliance
- 27. Proprietary and Confidential Flexible solutions to drive uptime and compliance ‘Up Time’ focus In-house ancillary equipment service • Ryder controlled • Increased ‘up-time’ • Cost control • Bridgestone tyre partnership • One-stop service • Cost saving • Reliability assured • Up-time improvement • 25 separate quality inspections Whole vehicle care • Faster turnaround • Manufacturer- backed • Trucks serviced or repaired overnight at our workshops. In-house warranty Parts supply • We only use genuine OEM parts • Fast moving parts from imprest stock • Reduced down-time MOT pass rate • Highest pass rates • Fast turnaround • Local to you 27 Quality = Uptime
- 28. Proprietary and Confidential Flexible solutions to drive uptime and compliance ‘Up Time’ focus 28 Maximum fleet efficiency MOT • Ryder owned ATFs • Highest pass rates • Fast turnaround • Local to you Mobile service support • The ability to have your trailer service delivered on-site • Planning flexible maintenance National breakdown and recovery • Higher uptime • 360 expert technicians • Substitute rental units Whole vehicle care • Vehicle and ancillary equipment service and compliance • The complete fleet solution FleetCare centres • 500+ locations • Consistent service • Our performance KPIs ensures the most appropriate and timely response In-house ancillary equipment service • Wider ancillary knowledge • Qualified Ryder technicians • Increased ‘up-time’ Parts supply • Parts held centrally and available by express delivery to minimise your time off the road • We only used tried and tested OEM parts In-house warranty • Warranty claims are managed through Ryder meaning there is no delay getting work carried out. • Manufacturer backed FleetCare Online • Can be tailored to suit your operational and fleet structure • Increased fleet management efficiency • DVSA recognised • Electronic Service Sheets Local service, nationwide • You can service and lease vehicles to a consistent standard across an extensive UK network • A fully audited workshop network Maximum fleet efficiency
- 29. Proprietary and Confidential Flexible solutions to drive uptime and compliance ‘Up Time’ focus 29 Uptime • Regular audits • Electronic records control • Accurate data retrieval and reporting • Nationwide coverage • Supporting compliance • Asset control • Increased fleet management efficiency • Electronic service sheets • DVSA recognised FleetCare Online FleetCare Centres Keeping you on the road
- 30. Proprietary and Confidential Flexible solutions to drive uptime and compliance ‘Up Time’ focus 30 Compliance, regulations, legislation. Account management • Dedicated service. • One point of contact. • Expert advice. Skilled technicians • Trained engineers. • CV industry experienced. • Local to you! Whole life vehicle management • Cost reducing. • Compliant. • Business efficient. Drivers • Fully CPC trained. • Experienced personnel. • O’ Licence compliant. Accurate service records • Immediate access to vehicle data. • Compliance assured. • Efficient asset control. • Electronic Service Sheets Telematics • Improved vehicle utilisation • Improved fleet efficiency Services
- 31. Proprietary and Confidential Flexible solutions to drive uptime and compliance ‘Up Time’ focus 31 Additional fleet services Vehicle protection KPI’s and data provision Accident management Fleet size adjustment +
- 32. Proprietary and Confidential Flexible solutions to drive uptime and compliance Breakdown and service support National Breakdown recovery • ‘In house’ national service • Average attendance time 60-90 minutes • 24hrs • 365 days per year Mobile service support • Widest national coverage • Local support • Fast response • Fully equipped mobile support vehicles 32 Keeping you on the road
- 33. Proprietary and Confidential Flexible solutions to drive uptime and compliance Mobile Maintenance 33 Minimising down time • Highly skilled, qualified engineers • Working to exacting Safe Systems of Work, and site specific Risk Assessments to ensure the highest standard of Health & Safety • All mobile vans carry the latest diagnostic technology and a full range of Repair and Maintenance equipment • Rapid diagnosis and repair including latest EBS/ABS braking systems • Access to one of the largest stocks of quality approved parts More uptime and improved fleet utilisation
- 34. Proprietary and Confidential Leading independent advice Proprietary and Confidential
- 35. Proprietary and Confidential Flexible solutions to drive uptime and compliance Independent Fuel Trial Ryder looked behind the MPG claims of the big six manufacturers to bring you the UK’s only independent Euro 6 fuel trials Measuring the fuel consumption of Euro 6 6x2 tractors operating over different types of terrain, with three levels of payload We can tell you precisely what Euro 6 means for your fuel consumption figures and your business Driver expertise Route choice Vehicle choice 35 A truckload of insight on mpg
- 36. Proprietary and Confidential Flexible solutions to drive uptime and compliance Euro 6 is the latest in a line of European Union measures to reduce vehicle pollution We support our customers by offering: • New technology and diagnostic equipment in our workshops • Technicians trained with OEM’s on the Euro 6 technology • Ryder National Breakdown Staff trained to talk you through DPF forced regeneration • Sales and Account Management teams trained with OEM’s, ensuring the most knowledgeable, independent advice available Measures required to meet new technology Understanding Euro 6 36 Real understanding of maintenance and operational developments around new technology
- 37. Proprietary and Confidential Flexible solutions to drive uptime and compliance Our team will keep you up to date with the latest UK and European legislation, for example: • Advanced Emergency Braking Systems and Lane Departure Warning Systems • Whole Vehicle Type Approval • London Safer Lorry Scheme We offer the right advice to keep your operation within the law Legislation Compliance Keeping you Compliant 37
Editor's Notes
- As part of a long established global organisation we have strength and stability. This means that you can choose our vehicles and services with confidence in the secure knowledge that we will provide unswerving and long term support.
- The right skills wherever you are in the UK With 27 vehicle and service locations backed by over 500 Ryder-approved service and repair partners nationally, we are always nearby when you need us. Whichever Ryder location you are at, you can be assured of continuity of excellent service and support. Flexibility of service Credibility and long term supplier relationships A continuity of relationship
- Established in 1971, Ryder are a leading UK independent provider of HGV & trailer rental, contract hire, maintenance and dedicated delivery services. Some key dates on the journey: 1971 - Ryder Truck Rental established in UK with 250 trucks 1987 - Ryder enters the German market establishing Ryder Gmbh 1999 - Ryder is selected by Derbyshire Fire Authority to repair and maintain a fleet of more than 135 front line fire fighting and support vehicles 2005 - Ryder announces £36 million replacement and upgrade programme for its rental fleet 2009 - Ryder wins multi-million pound contract hire deal with Premier Foods 2010 - Ryder invests £22 million in new rental vehicles 2011 - Ryder invests a further £22 million to upgrade and expand its rental fleet - Celebrates its 40th Anniversary - Purchases Hill Hire Plc. at £154 million 2012 - Ryder invests £24.6 million in a further upgrade and expansion of its rental fleet. - Extends its exclusive deal with the world’s largest tyre and rubber manufacturer Bridgestone. - Acquires Euroway Group 2013 - Ryder launches new website ‘used.approved.com’ to enhance used vehicle sales experience for customers - Invests £25m in derogated Euro 5 trucks to provide customer choice ahead of Euro 6 2014 - Ryder strengthens trailer business with purchase of Bullwell Trailer Solutions - Launches Euro 6 demonstrator fleet to support its customers to make informed decisions 2015 - Ryder makes further investment to expand its rental fleet with 400 tractor units and 350 trailers - Ryder conducts the first independent Euro 6 fuel trial
- Ryder has expanded through organic growth and acquisition. On 8th June 2011, Ryder announced the acquisition of Hill Hire Plc. Ryder Europe completed the purchase of 100% of the equity in nationwide truck rental and contract hire company Hill Hire from Lloyds Banking Group. The purchase valued Hill Hire at £154 million and was funded entirely by Ryder. The purchase was agreed by both parties based on the strength of the Ryder bid and the significant complementary benefits of bringing the two businesses together. All of Hill Hire’s assets comprising 13 depots located throughout the UK, approximately 4,000 HGVs, and other equipment including trailers, were transferred to Ryder; as will the company’s UK workforce of around 300 staff and technicians. Hill Hire’s vehicle fleet, which comprised 60% tractors, complemented Ryder’s existing UK fleet which was largely rigid based, enabling us to provide improved choice and value for customers with additional payload and vehicle specification options that further strengthen the Ryder product range. On 2nd August 2012, Ryder announced the acquisition of the Euroway Group. Ryder are continuously looking at how we can enhance the business to better serve our customers. The acquisition of Euroway fit perfectly with our ongoing investment and growth strategy. The company's culture, innovative approach, range of services, and national customer base very much complemented the expanding Ryder offer. Euroway’s fleet of 1,419 trucks and trailers transferred to Ryder. Vehicles range from 44 tonne tractor units to 3.5 tonne vehicles. Euroway’s customer portfolio includes major retailers, wholesalers, food distribution companies, manufacturers, third-party logistics providers and fuel distributors across the UK and Ireland. The company’s solid base of contractual blue chip customers, both for maintenance and fleet management services, strengthens Ryder’s position in a range of key markets where we see strong potential for growth. On 1st August 2014, Ryder announced the acquisition of Bullwell Trailer Solutions. Ryder acquired Bullwell Trailer Solutions, building on our strong value proposition within trailers and enhancing our nationwide repair and onsite maintenance services to all of our truck and trailer customers. Based in Lichfield, Staffordshire. 45 mobile maintenance vans. Carry out c150,000 service or repair jobs a year. Strong focus on technology, maximizing uptime for customers
- We pick the best solution to manage change We are driven to be flexible for you, to make sure your business remains compliant and your vehicle is reliable. In today’s fast-changing business environment, your transportation network should be flexible and efficient. Rental Do you need a flexible vehicle solution to suit long or short term requirements? Spot Rental, Long Term Rental or National Rental, you can arrange for immediate delivery and select from over 4,000 tractors, trucks and vans and 3,300 trailers. Every Ryder vehicle comes with local service and maintenance support, 24 hour emergency roadside assistance, local delivery and pick-up service for longer term rentals, local Ryder maintenance and service. Contract Hire From a single Tractor, rigid vehicle, trailer or van to a mixed vehicle fleet, a Ryder contract hire package enables you to reduce costs through outsourcing your vehicle management and administration. Select from the country’s widest choice of tractors, trailers, rigids and light commercial vehicles. No variable costs associated with vehicle ownership. Fewer assets on the balance sheet to keep credit rating. Fast access to replacement vehicles during servicing or repairs. Flexibility to adjust fleet numbers when operational needs dictate. Assistance with compliance issues. Finance packages and payment terms to suit your business. 24 hour breakdown recovery, maintenance and service. Sale & lease back options. Vehicle specification assistance. Transference of on-going transportation risks and liabilities from your business to ours. Also, because our rental and contract hire teams work together, we can accurately predict your vehicle requirements in advance, ensuring a rental replacement vehicle is lined up as soon as a contract hire vehicle is booked in for service or repair. Maintenance Service planning around your schedules Ryder is renowned for its high standards of vehicle service and technical support. From a single vehicle to national fleets, we can provide a vehicle care plan to meet your operational and business needs: Full ‘all inclusive’ packages including maintenance, MOTs, repair, breakdown and rescue Tyre management and ancillary equipment inspections Scheduled maintenance including inspections, MOTs and oil filter changes for a fixed monthly fee Retail maintenance on a pay as you go basis on account or by credit/debit card for any desired service Always local to you from one of our 27 Ryder locations supported by over 500 Ryder-approved repair and maintenance partners nationwide. Dedicated Delivery Solutions - transform your productivity through better routing, live updates and electronic proof of delivery. Do you need help finding the right solution to deliver more for your customers and your bottom line? Drivers Home Delivery Fleet Optimisation Business Delivery For home or business delivery, Ryder Dedicated Delivery Solutions combine driver resource management, tailored and branded vehicles, fleet optimisation and all-round transport know-how to provide a comprehensive service. We can assess your transport requirements and then, working together, implement a professional, cost-controlled and reliable transport solution. Cost reducing and compliance-control packages include: Routing & scheduling Vehicle tracking 24 hour vehicle care Fully trained drivers ‘O’ licence control Legal and technical advice Business sector guidance
- Wider choice Wide choice of vehicle weights and manufacturers DAF Mercedes Benz MAN Iveco Cartwright Schmitz Cargobull Montracon Don-Bur Refrigeration Solomon Carrier
- The experience to make the right specification Wide variety of truck sizes and specifications to meet your unique fleet requirements. Supporting you at both a strategic and operational level in the short, medium and long term. We keep your business moving so you can deliver outstanding service to your customers.
- Ensuring delivery uptime - The trailer you need, when and where you need it. Looking to reduce costs and improve asset utilisation? Deliver your load safely and securely, whether you are carrying dry freight or require a temperature controlled solution. We ask the right questions to fulfil your business demands with our dedicated trailer expertise. We help you respond to your operational requirements with a consistent UK wide service standard and mobile service options that fit around your schedule and ensure uptime is always front of mind. Choose from a range of leading manufacturers and an extensive fleet support network. Up Time – Increased Fleet Ute & D&I savings Driver Hours – Reduced Drivers & tractor savings Cost – Optimised Lower when benchmarked v customer owned workshops & Off Site repairer shops Damage – Managed Transparent via industry standard times and Up Front approval C02 emissions – Lowered Independent proof of a 75% reduction On Site v Off Site workshop competitors Compliance & Fleet Data – Improved Visible via On Line service document retrieval & KPI reports Health & Safety – Enhanced Independent proof to quantify reduced risks re On Site v Off Site multiple movements Quality – Raised MOT Initial Pass Rate (87.7%) above the Industry standard (85.1%) Mobile Service Support Widest national coverage • Local support • Fast response to keep you on the road
- How we manage change and solve your transport challenges Most Extensive Tractor and Trailer Fleets – Widest Vehicle Choice: The UK’s most comprehensive tractor and trailer fleets and the widest range of rigid trucks and light commercial vehicles, ensures that you always get the right equipment for the job. Continual investment in new vehicles from the industry’s leading manufacturers’ guarantees choice and reliability. Greatest Depth of Independent Financial Resource: Our financial expertise and flexibility is second to none. Drawing from an impressive capital base, Ryder can consolidate all of your equipment and service requirements into one, highly competitive funding package. Timely decision making and no delays or uncertainties which can sometimes occur when using third parties. Closer Consultation: Every customer benefits from Ryder’s unique one-to-one approach. Our highly experienced managers make sure they get to know how your operation works before providing the transport equipment to match your business needs. Then we stay with you – every step of the way. Reliable Service- highest vehicle ‘Up time’: All aspects of your vehicles’ service and support are managed by Ryder. From the largest independent UK network of Ryder service locations, we maintain in-house control over every service, maintenance and repair requirement, thereby ensuring maximum uptime for your vehicle fleet.
- Experienced at managing your pinch points We ask the right questions about the your vehicle, maintenance, breakdown and technical ability A seamless service across the whole network A culture of quality and uptime We benchmark our maintenance performance to the highest national standards Reducing Driver hours with mobile maintenance Planning flexible maintenance schedules around your business demands Benchmark workshop performance to ensure appropriate and timely response Flexible lease terms across Contract Hire and Rental
- Tap into Ryder’s proactive solutions driven by deep expertise in your industry. Dedicated specification and technician expertise to improve your future maintenance regime Depth of knowledge to understand your operation Capability to support a unique solution or requirement Experience to manage change Unique OEM relationships across 65% of the vehicle parc Ensuring vehicles remain compliant and reliable
- We find that for many of our customers, they experience a variety of challenges getting their fleets to operate predictably and according to plan. Some of the most common challenges we have encountered with our customers are positioned around this wheel. Is there any challenge in particular that you’d like to explore? One perhaps that your own business is struggling with? We understand. Speak to one of our experienced team who can work through your operation and tailor a solution specifically to you.
- Would you like to outsource your entire fleet and concentrate on your core business activities? Ryder are strategically placed to support you.
- A choice of the industry’s leading power and trailer manufacturers.
- More choice Investment in new vehicles provides maximum brand choice and reliability for you. The breadth of our fleet means you will always have the right equipment for the job. Bespoke solutions Our unique, one to one approach means our team get to know how your business operates so we can deliver exactly what you need and we go further, helping you plan ahead to meet your next business challenge. Greater value We retain in-house control over every service, maintenance and repair requirement. This gives you the highest performance standards and maximum operational use from your vehicles. Financial trust We are a financially independent and secure business that operates worldwide. With Ryder as your partner, you can plan for the future in complete peace of mind.
- We know that you have a choice, and you want to choose a business to partner with, whose values reflect your own. At Ryder, we are proud of our long-standing legacy, which has been built on customer service, sound ethics and integrity. Our Culture Our shared values bring us together and unite us in team and spirit. These qualities date back to our roots, yet they continue to define us today, both as an employer and as a company Our Values In all circumstances to act with integrity and in an ethical manner. To show character and the ability to adapt to changing circumstances while embracing ongoing challenges as they occur. Have the courage to accept and respond positively to advice and feedback from our customers and peers. To show leadership when dealing with customers and colleagues alike. To collaborate, engage and invigorate at all levels of the business while engendering team spirit in pursuance of the company vision. To carry out every task to the best of our ability and achieve quality of the highest level. In so doing, enhance every aspect of the services that we provide for our customers At Ryder, we are proud of our long-standing legacy, which has been built on customer service, sound ethics, corporate governance and integrity. We continue to be committed to these sound principles. We also established a Code of Conduct for our suppliers to ensure that they too understand the importance we place on maintaining the highest ethical and legal standards. Choose Ryder. Your Trusted Fleet Partner.
- Passionate about our knowledge in the business Compliance management • In-house compliance auditing • Transport management consultation • Infringement reduction Department for Transport safety laws are policed by the Driver and Vehicle Standards Agency (DVSA). Our service programmes ensure that your Ryder vehicle is always compliant. Additionally, Ryder can manage your own Compliance Audit Programme to ensure complete adherence to all O licence and Enforcement Authority regulations. Working Time Directive • Driver regulations advice Any transport business operating ‘In Scope’ vehicles – those subject to EU drivers’ hours and tachograph regulations – will be subject to the WTD. Ryder experts will guide you through the key criteria including: what applies?; what defines working time?; who is affected?; how to ensure general compliance? Working With Government and Industry • Compliance & O licence expertise • Working with Government • Working time directive • Legislation support. Industry Connections • Responsive to CV industry trends and regulations Legislation Support • Keeping you legal • Regulatory advice Accreditations • Quality assurance • ISO (International Organization for Standardization) systems guidance Attendance to Department For Transport fleet safety forums, close consultation with VOSA (Vehicle and Operator Services Agency) and The Traffic Commission enable Ryder to keep at the heart of compliance, regulatory and general ‘O’ licence issues. In turn, we aim to keep you informed about any changes or updates to compliance and transport-related matters as they happen. Ryder maintains a close working relationship with key trade associations, e.g. BVRLA, FTA, RHA, BRAKE and specialist industry bodies in order to keep you ahead of the legal and commercial issues relevant to your business. Ryder has achieved ISO9001 (Globally accepted management systems and processes certification ) & ISO14001 (Environmental management systems) at numerous customer sites in the UK and around the world. Where customers and Ryder agree certification can produce a measurable benefit, our quality management experts will work with you to achieve the desired accreditation.
- Our people are our business. The welfare of our people is one of our core beliefs. After all, a happy workforce is an effective workforce; and employees who are satisfied, fulfilled and feel valued within the company can offer a better service to our customers. Health & Safety: Ryder recognises that holding Health & Safety as a Core Value is an integral part of effective business and has a policy of continual improvement in Health & Safety standards. We develop and maintain employee awareness and competence, to ensure a healthy and safe place of work for all employees and customers, constantly demonstrating a positive commitment to the systematic avoidance, reduction and elimination of risks, consistent with sound business practices and procedures. Ryder technicians and drivers attend regular ‘in house’ courses to ensure consistent adherence to HSE guidelines and Duty of Care in the workplace. Environmental Policy: As a leading player in a high impact industry, we have a responsibility to go above and beyond any legal obligation to minimise the effects that our operations may have on the environment. Each of our locations receives an annual environmental audit. What’s more, our drivers are trained in safe and responsible driving that not only increases fuel efficiency, but prolongs our vehicles’ working lives by reducing wear and tear. While to further minimise waste, engine oil and lubricants are collected and recycled and, whenever possible, parts such as axels and gearboxes are reconditioned. We are committed to: Working with our customers to constantly evaluate the environmental effects of our service and identify the most efficient transport solutions Meeting the requirements of environmental legislation, corporate instructions, customer expectations and other requirements to which we subscribe Preventing pollution through effective purchasing, waste disposal, control of emissions / discharges, and control of noise and other nuisances Seeking ways to ‘reduce, reuse and recycle’ materials or resources, and where necessary disposing of waste materials safely and responsibly Establishing objectives and targets for continual improvement, and measure such improvement through environmental management programmes Complying with ISO 14001 guidelines, and achieving certification to the international environmental standard where appropriate to the business and contractually agreed with the customer
- Working with The Red Cross Our parent company, Ryder System Inc, has supported the American Red Cross Disaster Fund since 2009, helping them to respond to emergencies within hours and get immediate relief to people who need it. In 2011, Ryder Europe started a relationship with the British Red Cross and we have since dedicated our charity support to them. Ryder has committed to extend its UK partnership with the British Red Cross for 2015 by donating a further £25,000 to support first aid learning for young people online and in schools. Ryder’s support has enabled the British Red Cross to create a new and engaging online suite of free first aid resources for educators, teachers and youth workers to use for delivering first aid education to young people. The innovative online resources are intended to develop the knowledge, skills and confidence that young people need to safely act in a first aid emergency.
- Up Time Focus: Local Service – Nationwide With 27 vehicle and service locations backed by over 500 Ryder-approved service and repair partners throughout the UK, we are always nearby when you need us. Up Time focus: National Breakdown & Recovery Service • ‘In house’ National service • 24 hrs • Average attendance time 60-90 minutes • 365 days per year Wholly owned and operated by Ryder, our breakdown service achieves 95% ‘road side fix’, which keeps your vehicles on the road and out of the workshop. One call and we will aim to get to you within 90 minutes. Through control of our own service response times and emergency staff training, we can help you to deal with the unexpected and avoid any major disruptions to your business. Up Time Focus: Mobile Service Support • Widest national coverage • Local support • Fast response to keep you on the road Each of our 27 Ryder vehicle locations and over 500 Ryder-approved service and repair partners has one or more fully equipped support vehicles to attend roadside breakdowns and to cater for local service and maintenance requirements. Up Time Focus: In-House Warranty • Fast turnaround • Manufacturer-backed • Ryder controlled Unique in the industry, we work as the manufacturer’s agent, moving fast to carry out warranty inspections and keep down time to a minimum. Up Time Focus: FleetCare centres • Regular audits • Electronic records control • Accurate data retrieval and reporting Each one of our 500 Ryder-approved service and repair partners is regularly audited to ensure high standards are maintained. Vehicle service, maintenance repair records and inspection sheets can be electronically filed and accessible online thereby enabling Ryder to ensure that each FleetCare Centre conforms to our stringent service and support methodology. Up Time Focus: FleetCare Online • Compliance • Asset control • Increased fleet management efficiency • DVSA recognised. Electronic Service Sheets. For compliance management, vehicle inspections, service records, invoicing and all vehicle/asset performance data FleetCare online gives you immediate access to all electronically stored data including vehicle inspection and service sheets. FleetCare Online can also be tailored to suit your operational and fleet structure. No additional software is required and there are no integration costs. Up Time Focus: In house Ancillary Equipment Service • Ryder controlled • Increased ‘up-time’ • Cost control Ancillary equipment such as tail lifts, cranes, refrigeration etc. is to the greater extent managed and serviced by Ryder’s own technicians. This means that we can reduce VOR (Vehicle Off Road) times and keep running costs under control. ‘Up Time’ Focus: MOT Pass Rate • Highest pass rates • Fast turnaround • Local to you MOTs can be arranged by contacting any one of our 27 Ryder vehicle locations throughout the UK. Additionally, Ryder owns and operates 6 Authorised Test Facilities located in Rainham (London), Avonmouth, Birmingham, Manchester (North), Bradford and Glasgow. ‘Up Time’ Focus: Parts Supply • Genuine parts • Fast response • Reduced down-time At Ryder we pride ourselves on using genuine Original Equipment Manufacturer (OEM) parts on all of our vehicles, believing that using parts from the OEM gives greater assurance of quality. 90% of ‘fast moving parts’ are always available and every Ryder location holds imprest stock from major chassis and trailer manufacturers. We operate to a maximum VOR/replacement time of 24 hours. ‘Up Time’ Focus: Whole Vehicle Care • One-stop service • Cost saving • Reliability assured Ryder has the capability to maintain each vehicle and its ancillary equipment. This negates the requirement for third party technicians, improves uptime performance and keeps costs down.
- A seamless service across the whole network FleetCare locations Each one of our 500+ FleetCare centres are regularly audited to ensure high standards are maintained. Vehicle service, maintenance repair records and inspection sheets are electronically filed allowing Ryder to ensure that each FleetCare centre conforms to our high standards across the network. FleetCare online FleetCare Online is Ryder’s fleet management system, which provides vehicle information such as vehicle inspections and service sheets. It provides online access to this detailed vehicle information and documentation, enabling you to analyse your fleet costs and reduce internal administration. It can also be tailored to match your operational and fleet structure, giving greater control over compliance and vehicle spend.
- Account Management • Dedicated service • One point of contact • Expert advice Our account managers are renowned for their consultative approach. Any commercial, technical or operational requirement will be managed and discussed on a one to one basis. Working with you, our account managers appraise your operational and commercial needs to provide the advice and assistance you need to select the transport equipment solution which is best for you. To ensure that your business plan stays on course we can provide a complete cost analysis and control of all your vehicle running expenses. Furthermore our depth of financial, technical, compliance and industry experience enables Ryder to consolidate your vehicle, service, maintenance and financial needs into one easily-managed contract. Not being tied to any given manufacturer or external finance provider also gives us the flexibility to adjust your contract according to the progress and demands of your business. Skilled Technicians • Trained engineers • CV industry experienced • Local to you All Ryder technicians are trained engineers with relevant qualifications in engine and mechanical engineering practice. They ensure fast and efficient execution of routine service and maintenance along with expert diagnostics and repair work. Ryder also maintains an on-going training programme for new technicians. Whole Life Vehicle Management • Cost reducing • Compliant • Business efficient From initial specification through purchase, insurance, accident management, maintenance, de-commissioning and disposal, we provide a comprehensive management service which controls cost and gives you more time to run your business. Drivers • Fully CPC trained • Experienced personnel • O licence compliant Ryder provides dedicated fully trained drivers to customers throughout the UK through our Dedicated Delivery Solutions operation. We remove the burden and complexity of transport legislation compliance; from supplying a small number of drivers through to providing dedicated solutions with on-site management. Accurate Service Records • Immediate access to vehicle data • Compliance assured • Efficient asset control • Electronic Service Sheets Our central electronic and manual administration system allows for immediate access to all service records, ensures compliance and provides tight control of every vehicle asset. Telematics • Improved vehicle utilisation • Improved fleet efficiency As part of our Dedicated Delivery Solutions operation, Ryder offer a technology platform that integrates our leading edge telematics with our route planning and scheduling software to provide the optimum transport management solution. This powerful combination provides the ability to select the required components of the solution to tailor specifically to your transport needs.
- KPI’s & Data Provision • Accurate & fast vehicle data • Compliance assured • Efficient asset management Ryder keeps you informed: asset performance; contractual updates; fuel reports; KPI reports; compliance management; financial information; our reporting framework provides instant and accurate data. Vehicle Delivery, Collection & Exchange • Fast & efficient turnaround • Minimum Disruption From the day your vehicles enter service to the time when they are no longer required, Ryder keeps tight control over every aspect of their service and maintenance requirements. We strive to ensure that every vehicle arrives and departs with the minimum disruption. Where possible we will arrange delivery and pick up to suit you and provide all inspection records electronically, if required, to ensure fast and efficient turnaround. Fleet size adjustment • Flexibility to adapt • Fleet provision in pace with your business If your operation demands extra support or if business is relaxed, we can move quickly to adjust your vehicle and service requirements accordingly. Ryder Insurance Schemes: • Peace of mind • Accident analysis • Good value • Monthly claims analysis We can extend our own Ryder insurance policy to cover your leased or rented Ryder vehicles. Premiums either meet or come below market averages and no additional charges are made for extending payments over 12 months. All claims are handled by one central source and Ryder engineers provide fast assessments to keep VOR time to a minimum. Accident Management • Immediate assistance • Fast turnaround • Accident analysis When the worst happens Ryder will quickly rise to the challenge. In the event of a traffic or on-site accident the Ryder support team work as one to rescue, recover and re-commission your vehicle. Our National Breakdown and Recovery Service, backed by the nearest of our Ryder or FleetCare locations, will take every step to ensure a fast return to business and full post-accident analysis of asset damage and remedial repairs. Tyre Management • Proactive tyre care • Safety assured • Cost reducing • Exclusive Bridgestone Partnership. At Ryder we go above and beyond with our tyre management policy. There is substantial evidence to prove that a lower tyre tread results in an increased risk on the road. Therefore we will always change tyres before the legal requirement. Furthermore, as the largest European truck customer of Bridgestone Tyres, we ensure reliability and consistency of tyre quality across our national network. Vehicle Protection • Comprehensive cover • Full vehicle value For protection against theft, damage or loss we offer the option of comprehensive cover for the full contract value of your vehicles so you will not be out of pocket if you need to write off a vehicle. Our Collision Damage Reducer (CDR) can be paid for over a 12 month period and included in your contract hire contract. The claims procedure is fast and straight forward. Vehicle Substitution • Fast vehicle replacement • Collection and delivery Should you need to change a vehicle in a hurry, subject to availability we will find a replacement and get it where you want it without delay. Fuel • Simple • Convenient • Routine vehicle checks Fuel is available for all Ryder vehicles from our network of fuelling stations across the UK. What’s more, if you are at a Ryder location, we automatically complete a ten-point check each time we refuel a vehicle, which has been proven to reduce the chance of breaking down.
- The right skills wherever you are to help you meet your delivery window Our breakdown service achieves 95% ‘road side fix’, which keeps your vehicles on the road and out of the workshop. Our rescue service operates around the clock and is an integrated service covering all of the vehicle and ancillary equipment. Through control of our own service response times and emergency staff training, we can help you to deal with the unexpected and avoid any major disruptions to your business.
- More uptime and fleet utilization Do you want the ability to have your service delivered on-site? Our range of services extend from mobile repair and maintenance to complete out-sourcing of existing workshop facilities and staff. Using our mobile service means increased uptime and improved fleet utilisation for our customers. We come to your site to service and repair your vehicles in line with accepted industry practices.
- Ryder have looked behind the MPG claims of 6 manufacturers in the UK’s only independent fuel trial Headline findings: MPG claims from OEMs are neutralized Choice of vehicle marque will not substantially change your mpg – the gaps were closer than anticipated, and can be further closed by addressing critical factors: Driver expertise The biggest influencing factor on fuel consumption in ensuring that your drivers are competent and drive efficiently - Harsh Braking - Acceleration “What improvement could be gained by an OEM trained driver?” Route choice - A-roads - Motorway “Where are your vehicles running? Trunk routes? Urban?” Load optimization Choose the right specification vehicle for the load that you are carrying “Can you get the job done with one 18T vehicle instead of two 7.5T vehicles?”
- A new standard in technology Euro 6 brings increased complexity in managing vehicle emissions through the process of DPF forced regeneration. Ryder UK have been able to use experience and knowledge gained in the US (80,000 vehicles – EPA10) for the UK market On-going significant investment in workshop technology systems and training in preparation for maintenance of Euro 6 equipment Extensive staff training on Euro 6 to offer best advice to our customers
- Legislation within the transportation industry is becoming increasingly complex. As your trusted fleet partner, we work hard to ensure that your vehicles remain compliant and on the road so that you can focus on what you do best, running your business. Ryder keep up to date with the latest UK and European legislation concerning vehicle operations and maintains a close working relationship with key trade associations, e.g. BVRLA, FTA, RHA, BRAKE and specialist industry bodies in order to keep you ahead of the legal and commercial issues relevant to your business