1. ROZITA BINTI RAMLI
3-1-6 BLOCK 3 INDAH APARTMENT JALAN 1D/6 TAMAN SETAPAK INDAH 53000 KUALA LUMPUR
PHONE: 019-3005148
E-MAIL: ieta.ramli88@gmail.com
Objective
To share the current experience and gain the knowledge in this industry.
Personal Information
Marital Status : Single
Nationality : Malaysian
Age : 28 years
Sex : Female
Religion : Islam
Date of Birth : 8
th
of January 1988
Place of Birth : Lumut, Perak
New IC No. : 880108-08-5164
Educational Background
[Feb 2009 – Jul 2010] Kolej Komuniti Bandar Darulaman
Diploma of Computer Technology
CGPA: 2.94
[Jul 2006 - Jul 2008] Kolej Komuniti Segamat
Certificate of System Computer and Support
CGPA: 3.71
[Feb 2004 - Dec 2005] Sekolah Menengah Teknik Pontian
Sijil Pelajaran Malaysia (SPM)
Subject Result
Bahasa Malaysia 5
Bahasa Inggeris 8
Pendidikan Islam 6
Sejarah 6
Matematik 4
Matematik Tambahan 8
Fizik 7
Kimia 8
Biologi 7
English of Science and Technology 8
Pengajian Pakaian 5

2. ProfessionalCertification
Certificate Achievement Date
Server Administrator on Windows Server
2008
12/31/2012
Windows Server 2008
Microsoft Certified Professional
12/31/2012
Microsoft Certified Professional 08/11/2012
Windows Server 2008 Active Directory,
Configuration
12/31/2012
Windows Server 2008 Network Infrastructure,
Configuration
08/11/2012
ITIL Foundation Certificate in IT Service
Management
29/08/2013
Employment History
Company Name
Duration
Company Industry
Position Title
Work Descriptions
Skill Acquired
: Mesiniaga Alliances Sdn. Bhd.
: April 2011 - Present
: ICT
: Associate Customer Engineer
: Attached to Shared Services & Outsourcing
a) MDEC (April2016 – Present)
 Administrator for Microsoft Office 365 and
Backup.
 To add, update, manage and maintain all
user email accounts and email services in
Exchange in Cloud or Office 365
 Configure Email systems and other related
system to email services according to Email
Policy and Email SOP
 Implement email blast to MDeC’s external
customer
 To troubleshoot and resolve any technical
issues related to the email system
 To perform daily health check and to report
on the findings
 To administer, manage, maintain the
centralized backup software
 To provide backup and recovery services for
operating systems, software, applications,
databases and data
 To provide backup / restoration activity
based on agreed maintenance schedule
(daily / weekly / monthly) as per MDeC’s
Requirement
 To provide offsite storage facility for backup
tapes
 To restore from backup in the event of
disaster or data restoration request from end
user;
 To perform tape management (labelling,
mounting, dismount);
 To monitor, track and update the status of
the backup job;
 To send backup tapes to the offsite storage
for safekeeping;
 To collect backup tapes from offsite storage
for data recovery purposes;
 To add, maintain, update the backup policy
documentation to reflect any changes to the
backup process;

3.  To generate backup status on daily basis
and ensure all backup completed
successfully;
 To troubleshoot and rectify any backup
schedule problem;
 To comply with the backup policy and the
ICT security policy related to information
asset security and backup
 To develop, manage and maintain a set of
Data Recovery Procedures to recover
backed-up data at the data centre and to
periodically test backup data
b) MAS (April2011 – March2016)
 Responsibility to incoming incident that
related to our services (Exchange 2007) and
achieve to manage within SLA requirement.
 Troubleshoot on user problem from the
server (Exchange 2007) and client side.
 Responsibility with the request that related to
the services.
 Prepared the daily, weekly and monthly
report that related to incident management.
 Manage to respond on the ad hoc request.
 Managing ID request
 Involved with Disaster Recovery activity.
Adhoc
 Manage to handle mobility issue (BES,
Activesyc).
 Involve in MH370 and MH17 incident as IT
Support Team
c) COE (Centre Of Excellent) (Jan2012-
Dec2012)
 Lead of Reporting Unit.
 Prepared report template for MAS, PCMC,
1MDB and MDEC.
Server Microsoft: Active Directory
2003, Exchange 2007,
Operating
System
Windows: XP, Vista and 7
MAC: MAC OS
Application
Software
Microsoft Office 2003,
2007, 2012
Microsoft Outlook 2003,
2007, 2010
Mobile Software Android and iOS

4. Company Name
Duration
Company Industry
Position Title
Work Descriptions
Skill Acquired
: Mesiniaga Berhad
: July 2010 – March 2011
: ICT
: Service Assistant (Part-Time)
: Attached to Maintenance Managed Service
d) Celcom
 Perform configuration of Profile Migration
 Managing form of Profile Migration
e) MAS
 Providing technical support
 Troubleshoot user problem on server and
client side
 Managing ID request
Server Microsoft: Active Directory
2003, Exchange 2007,
Operating
System
Windows XP
Application
Software
Microsoft Office 2003
Microsoft Outlook 2003
Company Name
Duration
Company Industry
Position Title
Work Descriptions
Skill Acquired
: Mesiniaga Berhad
: February 2009 - Dec 2009
: ICT
: Customer Engineer (Trainee)
Place Durations Description
MAS, Kelana
Jaya
28 Oct 2009 –
15 Dec 2009
-Creation ID in
MH Mail.
-Server Health
Checked.
-Update user
profile in AD
Call Centre,
Menara
Mesiniaga
25 Aug 2009 –
24 Oct 2009
-Key in PM form.
HUKM,
Cheras
8 June 2009 –
31 Jul 2009
-Do preventive
maintenance.
Adukom,
Putrajaya
6 Apr 2009 –
29 May 2009
-Learn about
helpdesk skill.
-Resolve user
problem by
phone.
Operating
System
Windows XP
Application
Software
Microsoft Office 2003
Company Name
Duration
Company Industry
Position Title
Work Descriptions
: Nusanet Computer
: July 2008 – January 2009
: Computer Services
: Technical Assistant
: - Do service maintenance for customer.
- Trainer for Microsoft Office 2003 classes.

5. Language Skills
Language Proficiency Spoken Written
Malay Language Good Good
English Language Fair Fair
Strengths
1) Willingness to work an extra hours and ready to learn new things.
2) Ability to give good commitment in work and place high importance on
teamwork.
Salary
Current Salary: RM2,400
Expected Salary: RM3,500
References
1) Eugene Benjamin Ng
Team Leader
Menara Mesiniaga
1A, Jalan SS16/1,
47500 Subang Jaya,
Selangor
012-2883158
2) Mohd Fuad Hashim Husain
Service Delivery Manager
Menara Mesiniaga
1A, Jalan SS16/1,
47500 Subang Jaya,
Selangor
019-2797910