The document discusses leadership and organizational climate. It states that 30% of differentiation between organizations is attributable to having a high performance climate, and leadership contributes at least 70% to the climate or mood of an organization. Key leadership traits identified are being honest, forward-looking, inspiring, and competent. The importance of communication between leaders and constituents is also discussed.

2. © Capacity 2000 CC 30% OF DIFFERENTIATION ATTRIBUTABLE TO HIGH PERFORMANCE CLIMATE

3. © Capacity 2000 CC LEADERSHIP CONTRIBUTES NO LESS THAN 70% TO CLIMATE (THE MOOD OF THE ORGANIZATION) WHICH AGAIN CONTRIBUTES TO THE CREATION OF A HIGH PERFORMANCE CLIMATE

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8. 21% Ambitious 40% Broad-minded 20% Caring 66% Competent 28% Cooperative 20% Courageous 33% Dependable 24% Determined 42% Fair-minded 71% Forward-looking 88% Honest 23% Imaginative 6% Independent 65% Inspiring 47% Intelligent 14% Loyal 17% Mature 8% Self-controlled 34% Straightforward 35% Supportive © Capacity 2000 CC

9. Honest Forward-looking Inspiring-Influencing Competent

10. Honest Forward-looking Inspiring-Influencing Competent

15. Honest Forward-looking Inspiring-Influencing Competent

17. Honest Forward-looking Inspiring-Influencing Competent

23. Honest Forward-looking Inspiring-Influencing Competent

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28. The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it. Michelangelo © Capacity 2000 CC

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36. © Capacity 2000 CC Clarity of purpose; Strong individuals; Focus; Roles and role flexibility; Training and competence; Trust; Commitment; Communication; Line of sight between performance and reward.

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38. Communication between leader and constituent is at the heart of everything. John W. Gardner © Capacity 2000 CC

39. Ninety percent of executives rate themselves as effective communicators. Only thirty percent of their subordinates agree. © Capacity 2000 CC

40. The biggest problem with leadership communication is the illusion that it has occurred. © Capacity 2000 CC

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43. “ Every year since 1950, the number of American children gunned down has doubled.” © Capacity 2000 CC

44. The facts may not be boring… but you might be. © Capacity 2000 CC

45. Neurologists agree that facts, emotions and symbols must be created as “images” in order for the brain to order them , process them and produce thought. Creating images is essential. And “images” include sights, sounds, smells and feelings. © Capacity 2000 CC

46. © Capacity 2000 CC Examples of the Symbolic Channel

47. How big is an acre of land.. The size of a football field © Capacity 2000 CC

48. “ Telling stories…is probably a brain obsession and probably begins relatively early both in terms of evolution and in terms of the complexity. Telling stories precedes language, since it is, in fact, a condition for language , and it is based not just in the cerebral cortex but elsewhere in the brain and in the right hemisphere as well as the left.” Antonio Damasio © Capacity 2000 CC

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50. Harley executive, quoted in Results-based Leadership “ What we sell is the opportunity for a 43 year-old accountant to dress up in black leather, ride through small towns and have people be afraid of him.” © Capacity 2000 CC

51. “ When leaders fail to communicate in facts, emotions, and symbols, constituents will fill in the blanks” © Capacity 2000 CC

52. Not only what you say Also what you do – non verbal communication © Capacity 2000 CC

53. Emotional Intelligence: “ The capacity to handle your own emotions and your relationships with others.” U.S. News & World Report “The Secret Skill of Leaders” 1/14/2002 © Capacity 2000 CC

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56. The distance between the heart and the head is very short – but it is the longest journey in the world! © Capacity 2000 CC

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58. Individual and team Leadership – leading people © Capacity 2000 CC

59. Organization leadership- building an enduring enterprise © Capacity 2000 CC

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