1. Risk Consulting & Advisory Services
ISO 31000:2009 Risk Management Standards
RiskPro India Ventures (P) Limited
New Delhi, Mumbai, Bangalore
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2. Who is Riskpro… Why us?
ABOUT US MISSION
Riskpro is an organisation of member firms
around India devoted to client service Provide integrated risk management
excellence. Member firms offer wide range consulting services to mid-large sized
of services in the field of risk management. corporate /financial institutions in India
Currently it has offices in three major cities Be the preferred service provider for
Mumbai, Delhi and Bangalore and alliances complete Governance, Risk and Compliance
in other cities. (GRC) solutions.
Managed by experienced professionals with
experiences spanning various industries.
VALUE PROPOSITION DIFFERENTIATORS
You get quality advisory, normally delivered
by large consulting firms, at fee levels Risk Management is our main focus
charged by independent & small firms
Over 200 years of cumulative experience
High quality deliverables
Hybrid Delivery model
Multi-skilled & multi-disciplined organisation.
Ability to take on large and complex projects
Timely completion of any task due to delivery capabilities
Affordable alternative to large firms We Hold hands, not shake hands.
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3. Risk Management Advisory Services
Basel II/III Advisory Corporate Risks Information Security
Market Risk Enterprise Risk Assessment IS Audit
Credit Risk Fraud Risk Information Security
Operational Risk Risk based Internal Audit IT Assurance
ICAAP Operations Risk IT Governance
Forensic services
SERVICES
Operational Risk Governance Other Risks
Process reviews Corporate Governance Business/Strategic Risk
Policy/ Process Review Business Strategic risk Reputation Risk
Process Improvement Fraud Risk Outsourcing Risk
Compliance Risk Forensic Accounting Contractual Risk
Insurance Risk
Training Recruitment
Banking – E Learning
Corporate Training Virtual Risk Managers
Regular Risk Management Training Full Time Risk Professionals
Online Training material Part time Risk Professionals
Workshops / Events Risk Managers on call – free
ISO Standards
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4. RiskPro Highlights
Large talent pool of risk experts, consultants and
associate partners in India with deep domain skills for
domestic and global clients
11 service locations across Indian region with key
offices in New Delhi, Mumbai and Bangalore
Deep expertise in consulting with over 200 years
of cumulative consulting experience
Operating Groups: Risk-Advisory, Consulting,
Training & HCMS
Service Lines : Credit, Operational, Fraud Risks,
ERM, Regulatory Compliance, Outsourcing
Management, Corporate governance
We are fastest growing risk consulting company
and have realistic plans to capture coming
opportunities while competing with Big - 4’s for
superior, unmatched, low cost services to our
clients
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6. ISO 31000:Future standard on Risk Management
Every organization has objectives to
achieve, and in order to achieve them,
any uncertainty that could interfere with
their realization must be effectively
managed.
ISO 31000 is clearly different from
existing guidelines in that the emphasis is
shifted from something happening – the
Tackling event – to the effect on objectives.
hazards It sets out principles, a framework, and a
process for the management of all forms
of risk, including safety and environment,
in all organizations, regardless of size.
Key principles which includes-
Communication and Consultation,
Establishing the context, Risk
assessment steps- Identification,
Analysis, Evaluation.
Risk treatment, Monitoring and review.
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7. ISO 31000: 2009 Risk Management Standards Insight…
RISK MANAGEMENT
INTERNATIONAL STANDARD
ISO 31000:2009
ISO Guide 73 ISO 31000
Risk Management - Risk Management –
Vocabulary Principles and guidelines
IEC 31010
Standard Risk Management Risk
Vocabulary Assessment Techniques
Principles/Guidelines
Assessment
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8. Evolution of ISO 31000 Journey…
1995 1999 2002 2004 2004 +
Standards Guidelines
Australia/New review on Standards
Zealand and released for
Review 2 implementation
Risk
Management
Vocabulary AS/NZS 4360
Guideline
2001
ISO/IEC
Standards
Guide 73
Standards Version-
Australia/New Japan
Standards Zealand
Australia/New Review 1
Zealand
AS/NZS 4360
AS/NZS 4360
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9. Understand ISO 31000...Future of Risk !
Historical glance - When the Standards Australia/Standards New Zealand Joint
Technical Committee developed AS/NZS 4360 – Risk Management, which was
first published in November 1995, revised in 1999 and most recently revised in
2004. Standards organizations in Canada (1997) and Japan (2001) followed
with their own versions and then in 2002, ISO and the International Electro
technical Commission (IEC) published ISO/ IEC Guide 73, Risk management –
Vocabulary – Guidelines for use in standards.
Every organization has objectives to achieve, and in order to achieve them,
any uncertainty that could interfere with their realization must be effectively
managed.
ISO 31000 is clearly different from existing guidelines in that the emphasis is
shifted from something happening – the event – to the effect on objectives.
It sets out principles, a framework, and a process for the management of all
forms of risk, including safety and environment, in all organizations, regardless
of size.
Key principles which includes- Communication and Consultation, Establishing
the context, Risk assessment steps- Identification, Analysis, and evaluation
Risk treatment, Monitoring and review.
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11. ISO 31000 Elements Demystified
*This presentation and its contents in part or whole should not be copied or distributed to anyone.
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12. Risk Management Overview : ISO 31000 Outlook Overview
•Without risk, there is no reward or progress. Unless risk is managed effectively, organizations
cannot maximize opportunities and minimize threats.
• Applicable and Adaptable with emphasizes on tailoring the principles and guidelines to the
specific needs and structure of the organization.
• Commitment of senior top management with the overarching component of the framework is
the mandate and commitment of the organization’s board and top management to the
implementation, review and continual improvement of how risk is managed. Ultimately to
ensure risk is fully focused on the achievement of objectives.
• Organizations with a commitment to managing risk know that implementing standards can
enable them to do so more effectively and therefore maximize opportunities and minimize
losses in the course of achieving corporate objectives.
• Risk is “effect of uncertainty on objectives” – positive and negative consequences, safety,
compliance, strategy.
• Risk management process a systematic application of management policies, procedures and
practices to the tasks of communication, consultation, establishing the context, identifying,
analyzing, evaluating, treating, monitoring and reviewing risk.
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13. ISO 31000 Concept & Organizational Alignment How we Do
• ISO (International Organization for Standardardization) 31000 standard sets out
principles, a framework and a process for the management of risk that are applicable to any
type of organization in public or private sector.
• Every organization is unique, yours might be a regulator, a deliverer of services, a policy
analysis shop, an enforcer of laws, a facilitator of industry and commerce, support for
education or literacy or rights, etc.
• So implementation of risk management in every organization is different but instantaneously
recognized as 31000 risk management framework, process, terminology, and other best
practices.
• So your organization’s risk management could be reviewed and evaluated by any other risk
management literate person from any organization to mutual advantage.
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14. Key Principles- Clauses How we Do
Clause – 3
o Create value
o An integral part of organizational processes
o Part of decision making
o Explicitly address uncertainty
o Be systematic and structured
o Be based on the best available information
o Be tailored
o Take into account human factors
o Be transparent and inclusive
o Be dynamic, iterative and responsive to change
o Be capable of continual improvement and enhancement
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15. Key Principles- Clauses How we Do
Clause – 4 (Mandate & Commitment)
4.3 Design of framework
o Understanding the organization and its context
o Risk management policy
o Integration into organizational processes
o Accountability
o Resources
o Establishing internal communication and reporting mechanisms
o Establishing external communication and reporting mechanisms
4.4 Implementing risk management
4.4.1 Implementing the framework
4.4.2 Implementing the risk management process
4.5 Monitoring and review of the framework
4.6 Continual improvement of the framework
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16. Key Principles- Clauses How we Do
Clause – 5 (Risk Management Process)
o Should be an integral part of management
o Be embedded in culture and practices and
o Tailored to the business processes of the organization.
o Communication and consultation
o Establishing the context
o Risk assessment
o Risk treatment
o Monitoring and review.
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18. Risk Components and Framework…2/3 How we Do
• Setting of performance based standards that link risk management to change management
and decision making.
• Focus on risks that change and why.
• Integration of risk management with strategic and performance management.
• Risk management plans for organization/divisions & departments.
• Implementation of a training strategy to build skills and knowledge.
• Appointing embedded practitioner’s.
• Allocation of risks , controls, and action based owner’s.
• Clear focus on control assurance as a line management role.
• Learning through the application of RCA (root cause analysis) for wins/losses.
• Risk governance, treatment and reporting on RM maturity within BU’s.
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19. Risk Management Process…3/3 How we Do
Establishing the context (5.3)
Risk assessment (5.4 )
Risk identification (5.4.2)
Communication Monitoring
and and
Consultation Risk analysis (5.4.3) Review
(5.2) (5.6)
Risk evaluation (5.4.4)
Risk treatment (5.5)
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20. Relationship- Principles, Framework and Process How we Do
Mandate and
commitment
Framework
design for
managing risk
Continual Risk
framework Principles management
improvement implementation Process
Framework
monitoring
and review
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21. Components- Principles, Framework and Process How we Do
Principles for Managing Risk Framework for Managing Risk Process for Managing Risk
• Embedding of RM throughout the • Identify and acknowledge
• Risk management creates value organisation stakeholder perceptions –internal
• Should ensure effective reporting and external
and use for decision making • Establish basis for decision
• RM is an integral part of making
organisational processes • Drive policy and define
performance • Optimise use of expertise
• Ensure alignment with strategy • Ensure effective change
• RM is part of decision making and objectives management
• Assign accountabilities; ensure • Defining parameters – external
resources and internal
• RM explicitly addresses
uncertainty • Communicate benefits to • Alignment with objectives
stakeholders
• Alignment with stakeholder
• Understanding the organisation expectations
• RM is systematic, structured and and its context
timely • Developing risk criteria
• Risk management policy
• Risk identification, Analysis,
• Integration into organisational Evaluation
• RM is tailored/aligned to internal processes (embedding)
and external context • Selection of risk treatment
• Accountability (for process as options
well as risks)
• RM is dynamic, iterative, • Preparing and implementing risk
• Resources (people, skills, treatment plans
responsive to change information, documentation)
• Recording the risk management
• Establishing internal process
• RM is capable of continual communication and reporting
improvement • Monitoring and Review
• Establishing external
communication and reporting:
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22. Risk Implementation Approach… How we Do
1. Achieve an unequivocal Executive and Board mandate with a full appreciation of the changes required at all levels of the
organization.
2. Undertake a gap analysis and maturity evaluation.
3. Develop a carefully tailored framework, based on ISO 31000 risk management framework, principles, and process as
well as the organization's context and structure necessary for ERM to be implemented and sustained.
4. Workshop and develop a strategic risk management plan to implement the framework utilizing practical tools and best
practice methods.
5. Develop and gain senior management agreement on a set of performance base standards to codify the framework and its
implementation plan.
6. Create a tailored risk management information system, that enforces accountability for risks, controls and tasks, supports
control assurance and enables risk management performance management and reporting.
7. Cause Champions to be appointed within the organization and trained to create the confidence, skills and local management
support needed for roll-out.
8. Help Champions engage local management and implement the framework and risk management plan, generating risk
registers, etc.
9. Establish a process and structure for RM performance management and reporting, including committees and review groups,
and performance measures.
10. Periodically, review, benchmark, and revise the framework.
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23. Risk Integration – Strategic ERM How we Do
Risk Management Framework and Process
Change Management & Opportunities
Performance Management (KPI)
Establish the RM Plan
context
Lessons learn’t Risk assessment to
Draft Plan Strategic Plan
from last year stress test plan
Risk
Strategic treatment
Objective plan
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24. ISO 31000 Standards FAQ’s- We Answer for you ! How we Do
How to allocate What is your
ownership to organizational Risk
Practical Challenges management Appetite
How to ensure How to use your critical
assessment is current success factors with
How to create value and risk treatment is related measures of
appropriate success
What is CEN/ IEC
How to spot emerging Guide 73 guideline
How to integrate
and changing risks relevance to ISO 31000
& more… ?
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25. Riskpro Clients Our Clients
*Any trademarks or logos used throughout this presentation are the property of their respective owners
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26. Team Experiences Our Experiences
Our team members have worked at world class Companies
*Any trademarks or logos used throughout this presentation are the property of
their respective owners
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27. RESUMES – Our Team Credentials
Co-Founder - Riskpro
CA, CPA, MBA-Finance (USA), FRM (GARP)
Manoj Jain
Over 10 years international experience – 6 years in Bahrain and 4 years USA
15 years exp in risk management consulting and internal audits, Specialization in
Operational Risk, Basel II, Sox and Control design
Worked for Ernst & Young (Bahrain), Arab Investment Company (Bahrain),
Navigant Consulting(USA), Kotak Mahindra Bank (India) and Credit Suisse(India)
Sox Compliance project for Fannie Mae, USA ( $900+ Billion Mortgage Company)
Co- Founder - Riskpro
CA (India), MBA (Netherlands), CIA (USA)
Rahul Bhan
Over 15 years of extensive internal and external audit experience in India and
abroad.
Worked with KPMG United Arab Emirates, PKF South Africa, Ernst and Young
Kuwait, Deloitte Netherlands and KPMG India.
Worked with clients in a wide variety of industries and countries including trading,
retail and consumer goods, NGO, manufacturing and banking and finance. Major
clients include banks, investment companies, manufacturing organizations,
aviation etc.
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28. RESUMES - Our team Credentials
Co-Founder - Riskpro
Casper Abraham
PGD (Electrical & Electronics & Computer Programming)
30 years of experience in Information & Communications Technology (ICT) Solutions
for Retail, Garments, Manufacturing, Services Industries.
Has created Companies, Divisions, Products, Brands, Teams & Markets.
Consulting in Business, Technology, Marketing & Sales & Strategic Planning.
Advisory, Training, Workshops & Implementation in Systems Thinking, Systems
Modeling & Balanced Scorecard
Worked with TIFR, Mahindra, Ambience, Communico-Graphique & Ionidea Inc, USA,
Vice President – Risk Management
MBA, PDFM, NSE-NCFM, PMP, CSSGB,Trained ISO 9001:2000 I.A,GARP-FBR, ITIL
Hemant Seigell
Professional with 17 years of rich experience into diverse Consumer finance/ Lending
operations ,Risk Management,BPMS, Consumer Banking, NBFC, Management Consulting &
Housing finance in BFSI industry having successfully led key business strategic
engagements across multi-product environment in APAC, Australia and US regions.
Worked with GE, ABN AMRO Bank, Citigroup, Accenture, Deutsche Postbank
Highly skilled and expert Trainer in Risk areas across Fraud, Credit, Operational, Corporate
Risk management, GRC.
Specializes in Fraud Control, Compliance QA ,ERM and Regulatory governance.
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29. RESUMES - Our team Credentials
Head - Insurance Risk Advisory services
B.sc, Associate of Indian Institute of Insurance
Licensed Category A Insurance surveyor
R. Gupta
26 years of experience in Insurance advisory services, Loss adjusting for large
corporates,Claims management.
Has assessed more than 4500 high value insurance claims across various industry
sectors.
Risk management inspection
Valuations of fixed assets for insurance purpose.
Head - Human Capital Management
Nilesh Bhatia
Chartered Accountant, Lead Assessor ISO 9000, Six Sigma Trained, Trained on Situational
Leadership, Trained on interviewing skills and Whole Message Model.
Over two decades of international, multi-cultural experience in finance and human resources
viz. internal audit, accounting operations, accounting process review & re-designing, risk
management, business solutioning, six sigma projects, talent acquisition, talent retention,
organization design/redesigning, compensation and appraisal processing, employee and
customer satisfaction surveys, knowledge management and finance services.
Worked with Citicorp/MGF, India Glycol, Delphi, American Express India, American Express
USA, Fidelity International and Macquarie Global Finance Services India.
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30. Our team Credentials
Co-founder- Riskpro
Rajesh Jhalani
B.Com, FCA
Senior Partner with 48 year old Delhi based Chartered Accountant firm, Mehrotra
and Mehrotra
Over 19 years of experience in the field of Audit, Taxation, Company law matters.
Major clients served are NTPC, BHEL, Bank of India, PNB, Airport Authority of
India etc.
Specialist Risk Consultant – ERP & IT Compliance
SAP Certified, MBA (Finance), SAP Security trained (from SAP India), SAP GRC Access
Gourav Ladha
Controls trained (from SAP India)
Over 7 years of experience working in the area of ERP/IT Risk advisory, primarily focusing
on SAP, for ‘Fortune 500’ clients in around 8 countries including US, UK, UAE, Hong Kong,
etc
Specializes in SAP Risk & Controls Advisory, SAP Business Process Controls Audit, SAP
Security & Segregation of Duties Control Audit, ERP Trainings,
Strong Industry experiences ranging from Beverages, Insurance, Energy, FMCG,
Pharmaceutical, Retail, Telecommunication to IT Services
Worked for risk advisory teams of reputed organizations like Ernst & Young, EXL Services
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31. RESUMES - Our team Credentials
Executive Vice President – Risk Management ( Banking & Financial Services)
A hands-on banking professional {BSc (Mathematics), CAIIB} with considerable
domestic and international experience
Kashi Banerjee
An aggregate experience of 24+ years across industry, mainly BFSI in several
functional areas including Retail and Commercial Banking, Corporate Lending, team
member of the Business Process Re-Engineering project (BPR); conceptualizing and
setting up shared services centres for centralized operations for the Bank in India.
Management through ERM framework overseeing all key areas of the business
through various Operational Risk tools like KRI / RCSA matrices. Managing of major
project implementation of Basel II and Compliance risk framework
Directing, reviewing and advising Board of Directors on various compliance issues and
representing the bank to the Central Bank regulatory offices.
Worked for ANZ Grindlays Bank, Standard Chartered, Bahraini Saudi Bank and Dubai
Holdings ( subsidiary)
Consultant – Information Security & IT Governance
Anjay Agarwal
LLB, CA, CISA, CWA, CS, CFE and others
Over 15 years of experience in the field of Audit, Taxation, Investigations.
Specializing in the field of Systems Audit, Cybrex Audit, Computer Crime
Investigations, IS Forensics
International Committee Member of Governmental and Regulatory Agencies
Board and Academic Relations Committee of ISACA, USA
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32. RESUMES - Our team Credentials
Executive Vice President – Risk Management ( Banking & Financial Services)
Vijayan Govindarajan
Professional Risk Manager with considerable domestic and international experience
An aggregate experience of 30 + years across industry, mainly Banking in several functional areas
including Wholesale Credit Risk, Operational Risk, Trade Finance , Retail Banking and Islamic Financial
Services.
Track record of setting up of excellence in the set-up, and management of credit and operational risk,
compliance and credit administration functions in retail, commercial , Islamic Banking and offshore banking
entities in the Middle East.
Key strength includes Corporate Credits, Risk Management in IT, implementation of Risk Management
module in core banking Bank’s Policies, procedures, Country Risk. Played an active role in 3 core banking
software implementations
Worked for a Private Sector Bank in India, ABN AMRO Bank, Bahrain, Bank Muscat Bahrain and BMI Bank
Bahrain as AGM Risk Management.
Specialist Risk Consultant – ERP & IT Compliance
Gourav Ladha
SAP Certified, MBA (Finance), SAP Security trained (from SAP India), SAP GRC Access Controls trained
(from SAP India)
Over 7 years of experience working in the area of ERP/IT Risk advisory, primarily focusing on SAP, for
‘Fortune 500’ clients in around 8 countries including US, UK, UAE, Hong Kong, etc
Specializes in SAP Risk & Controls Advisory, SAP Business Process Controls Audit, SAP Security &
Segregation of Duties Control Audit, ERP Trainings,
Strong Industry experiences ranging from Beverages, Insurance, Energy, FMCG, Pharmaceutical, Retail,
Telecommunication to IT Services
Worked for risk advisory teams of reputed organizations like Ernst & Young, EXL Services
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33. RESUMES - Our team Credentials
Vice President & Head – IT Risk Advisory
Ravikiran Bhandari
Over 14+ Years of Experience in Information Security and Risk Management & CISM
certified
Headed the Global Information Security team of Daimler (Mercedes-Benz) Worldwide at
Bangalore for 9 years, previously worked at organization like Wipro, Bangalore Labs
Multi-sector experience including Banking, Insurance, Finance, Energy, Manufacturing,
Retail, Hi-Tech & Telecom, and Automobile
Well known Ethical hacker: Was featured in BusinessWorld Magazine in an article about
leading ethical hackers in India and published several articles in Print and Online Media
Rich experience in Information Security Audits across Corporations, 3rd Party Suppliers, Joint
Ventures across several countries in the world including US, UK, China, Germany
Vice President – Legal Risk Advisory
Aashish Shrivastav
B.B.A. LL.B. (Hons.)
About half a decade experience in legal services to client’s with respect to Contract
and Commercial Laws, Joint Ventures, Inbound & Outbound Investments, Private
Equity Investment Transactions, Real Estate & Infrastructure, Energy and General
Corporate.
Have advised various social enterprises and start ups in setting up business in
India.
Worked for the leading law firms of India such as FoxMandal Little.
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34. RESUMES - Our team Credentials
Vice President – Riskpro India
Phanindra Prakash
FCA [India], ACMA [India], CFE [USA], CertIFRS [UK]
Over 16 years of extensive consulting experience which includes financial & systems audit,
process transformation, implementation of internal controls, SOX compliance, fraud audits
& due diligence, US-India taxation
Engaged in consulting roles as trusted advisor to finance, internal audit and information
technology executives of multiple Fortune 1000 companies with project sites in US,
Canada, Europe & Asia
Worked with E&Y and Deloitte Consulting in USA
Some of the major clients served internationally are GE Capital, UBS, McKesson, Eaton,
Imation, Albertsons,
EVP and Head – Telecom Risk Advisory
M.Tech, IIT Kharagpur, India; IES; Doctoral study, research and teaching in Linkpoing
University/Sweden; Lead Auditor (BVQI).
Asok Sit
Over 30 years on International experience in networks and mobile Handsets from top
global companies /institutes like ISRO, Ericsson, Nokia, Nokia Siemens Networks and
based mostly in its head quarter locations in India, EU, USA.
Expertise: Setting up capability, behaviour, culture in turning Risk, Quality, Innovation for
competitive advantage, customer delight and sustainability; key skill sets are Engagement,
Handholding, Coaching, Mentoring and lot of best practices, benchmarking/standards like
CMMI, TL9000, Six Sigma, ISO, SAS 70 etc.
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35. RESUMES - PARTNERSHIPS
Specialist Risk Consultant – Business Continuity
Andrew Hiles
Founder and 15-year Chairman of Survive, the first international user group for Business
Continuity professionals
Founding director and first Fellow of the Business Continuity Institute
Over 25 years international consulting expertise in Risk, Crisis, Emergency, Incident, and
Business Continuity and ICT Disaster Recovery Management
Multi-sector experience including Banking, Insurance, Finance, Oil, Gas, Energy,
Manufacturing, Retail, Hi-Tech & Telecom
Western Press Award for services to business, 1994; BCI/CIR nomination for
lifetime achievement in BC, 1999, London; inducted into BC Hall of Fame by CPM magazine,
2004, Washington DC.
Specialist Risk Consultant – Enterprise Risk Management
Chris E. Mandel
Highly skilled risk and insurance professional with 25 years of experience designing,
developing and implementing large, global corporate risk management programs for Fortune
500 firms.
Principal Consultant and Founder - Excellence in Risk Management, LLC. (Texas, USA) Co-
founder and EVP, Professional Services, rPM3 Solutions, LLC (Maryland, USA).
Past experiences include Head of Global Risk Management for USAA, PepsiCo/Tricon
Global and American National Red Cross
Additional risk and insurance experience at Verizon Corp,. Marsh USA and Liberty Mutual
Insurance Co.
2004 Risk Manager of the Year – 2007 recipient of the Alexander Hamilton Award for
“Excellence in ERM” (at USAA) – former President, Risk and Insurance Management
Society, Inc.
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36. RESUMES - Advisors Credentials
Founder partner of Mehrotra and Mehrotra, a 48 year old CA firm in India
Mr. MP Mehrorta
B.Com, FCA, LLB
Over 48 years of experience in audits, taxation, legal matters, loan syndication etc.
Trustee of Cochin Port Trust, Member of Task Force for MOUs, Ministry of Heavy
Industries & Public Enterprises, Govt. of India, Ex- Member of Central Board of
Trustees, Employees’ Provident Fund Organisation (EPFO), Ministry of Labour,
Govt. of India, New Delhi.
Ex - Director, Canara Bank
Practicing chartered accountant in Delhi
CA, ICWA
Mr. PK Gupta
Over 35 years of professional experience.
Trustee, Kargil Shaheed Smarak Samiti
Hon. Treasurer, World Academy of Spiritual Sciences (WASS).
Panel Arbitrator, International Centre for Alternative Dispute Resolution
Arbitrator, Cement Corporation of India
Arbitrator, Bombay Stock Exchange Limited
Arbitrator, Central Depository Services (India) Limited
Arbitrator’s Panel of Indian Council of Arbitration
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