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Retail Essentials




Monday, October 26, 2009                       1
Space Allocation


                    Show all merchandise to all customers.

                    High-markup and impulse items should be very visible.

                    Discourage shoplifting.

                    Experiment to stay exciting.

                    Locate related lines next to each other.


Monday, October 26, 2009                                                    2
Space Allocation


                    Situate related departments next to each other.



                    Give the most important lines the best locations in your store.




Monday, October 26, 2009                                                              3
Space Allocation


                    Positioning

                    Do not sell every item in a category

                    Choose products that enhance your reputation.

                     The same line of your business




Monday, October 26, 2009                                            4
Preventing Retail Theft

                    Maintain rotating employee assignments.

                    Team different employees together or with you.

                  Initiate procedures for balancing the cash register or drawer after each
                employee's shift.

                     Take physical inventory at least annually, more often if practical.



Monday, October 26, 2009                                                                     5
Preventing Retail Theft

                    Check daily receipts against a list of items sold.



                  If you suspect an employee of stealing, randomly audit sales by
                contacting customers to verify sale details




Monday, October 26, 2009                                                            6
Shoplifting

                    Put items that are easy to shoplift close to the checkout counter.



                    Use packaging that is hard to conceal.

                  Install mirrors and/or closed-circuit TV cameras to monitor all portions of
                your store.

                    Post signs stating your policy of prosecuting shoplifters.


Monday, October 26, 2009                                                                        7
Location

                    Adequate Parking

                    Public Transportation

                    Traffic

                    Compliments

                    Size


Monday, October 26, 2009                               8
Location

                  Convenience goods require easy access, allowing the customer to
                quickly make a purchase. A mall would not be a good location for
                convenience goods. This product type is lower priced and purchased by a
                wide range of customers.

                  Specialty goods are more unique than most products and customers
                generally won't mind traveling out of the way to purchase this type of
                product. This type of store may also do well near other shopping stores.



Monday, October 26, 2009                                                                   9
Location


                   A shopping store usually sells items at a higher price which are bought
                infrequently by the customer. Furniture, cars and upscale clothing are
                examples of goods found at a shopping store.




Monday, October 26, 2009                                                                     10
Location

                    Mall Space

                    Downtown Area

                    Free Standing Locations

                    Home-based




Monday, October 26, 2009                                 11
Location


                    Check Your Demographics

                    Look Your Competitors in the Eye

                    Do You Need Professional Help?




Monday, October 26, 2009                                 12
Location


                  Cost - can you afford it? For example, is there free parking, or is it
                expensive?



                  Safety - This is an increasingly important issue for both customers and
                employees. Is there security on the premises



Monday, October 26, 2009                                                                    13
Location


                   Convenience - Is it easy to find? Is parking close by? Consider your
                clients. If you're dealing with pregnant mothers and the elderly, they may
                have a different concept of "convenient".




Monday, October 26, 2009                                                                     14
Location


                  Traffic - Retailers and restaurants love it, office workers don't.
                  Facility requirements - Do you have any special needs,such as high
                power consumption or specialized wiring? Do you need meeting space,
                but only occasionally? You might consider a shared office suite (often
                called executive suites) in that case.
                  Zoning - Many cities have very strict zoning requirements. Make sure
                your business is even allowed there before you sign the lease!



Monday, October 26, 2009                                                                 15
Location


                   Prestige -Would a downtown address add credibility? Will wealthy
                clients favor a business in their own neighborhood? Some places even
                provide virtual offices with prestigious addresses, such as Beverly Hills,
                Silicon Valley, or Manhattan.




Monday, October 26, 2009                                                                    16
Mohanad Mohammed

                            Business Consultant




Monday, October 26, 2009                          17

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Retail Presentation

  • 2. Space Allocation Show all merchandise to all customers. High-markup and impulse items should be very visible. Discourage shoplifting. Experiment to stay exciting. Locate related lines next to each other. Monday, October 26, 2009 2
  • 3. Space Allocation Situate related departments next to each other. Give the most important lines the best locations in your store. Monday, October 26, 2009 3
  • 4. Space Allocation Positioning Do not sell every item in a category Choose products that enhance your reputation. The same line of your business Monday, October 26, 2009 4
  • 5. Preventing Retail Theft Maintain rotating employee assignments. Team different employees together or with you. Initiate procedures for balancing the cash register or drawer after each employee's shift. Take physical inventory at least annually, more often if practical. Monday, October 26, 2009 5
  • 6. Preventing Retail Theft Check daily receipts against a list of items sold. If you suspect an employee of stealing, randomly audit sales by contacting customers to verify sale details Monday, October 26, 2009 6
  • 7. Shoplifting Put items that are easy to shoplift close to the checkout counter. Use packaging that is hard to conceal. Install mirrors and/or closed-circuit TV cameras to monitor all portions of your store. Post signs stating your policy of prosecuting shoplifters. Monday, October 26, 2009 7
  • 8. Location Adequate Parking Public Transportation Traffic Compliments Size Monday, October 26, 2009 8
  • 9. Location Convenience goods require easy access, allowing the customer to quickly make a purchase. A mall would not be a good location for convenience goods. This product type is lower priced and purchased by a wide range of customers. Specialty goods are more unique than most products and customers generally won't mind traveling out of the way to purchase this type of product. This type of store may also do well near other shopping stores. Monday, October 26, 2009 9
  • 10. Location A shopping store usually sells items at a higher price which are bought infrequently by the customer. Furniture, cars and upscale clothing are examples of goods found at a shopping store. Monday, October 26, 2009 10
  • 11. Location Mall Space Downtown Area Free Standing Locations Home-based Monday, October 26, 2009 11
  • 12. Location Check Your Demographics Look Your Competitors in the Eye Do You Need Professional Help? Monday, October 26, 2009 12
  • 13. Location Cost - can you afford it? For example, is there free parking, or is it expensive? Safety - This is an increasingly important issue for both customers and employees. Is there security on the premises Monday, October 26, 2009 13
  • 14. Location Convenience - Is it easy to find? Is parking close by? Consider your clients. If you're dealing with pregnant mothers and the elderly, they may have a different concept of "convenient". Monday, October 26, 2009 14
  • 15. Location Traffic - Retailers and restaurants love it, office workers don't. Facility requirements - Do you have any special needs,such as high power consumption or specialized wiring? Do you need meeting space, but only occasionally? You might consider a shared office suite (often called executive suites) in that case. Zoning - Many cities have very strict zoning requirements. Make sure your business is even allowed there before you sign the lease! Monday, October 26, 2009 15
  • 16. Location Prestige -Would a downtown address add credibility? Will wealthy clients favor a business in their own neighborhood? Some places even provide virtual offices with prestigious addresses, such as Beverly Hills, Silicon Valley, or Manhattan. Monday, October 26, 2009 16
  • 17. Mohanad Mohammed Business Consultant Monday, October 26, 2009 17