This document is a resume for William D. Crews that summarizes his experience and qualifications. He has over 15 years of experience in software development and quality assurance testing. Currently, he is the founder and developer of BC App Designs, LLC where he has created several mobile applications. Previously he worked at Avaya and Cisco where he performed various testing and development roles.

1. William D. Crews
517 Folklore Avenue  Longmont, CO 80504  (720) 938-0733  bill.crews.us@gmail.com
LinkedIn: linkedin.com/in/billcrews1  Twitter: @BCAppDesigns  Facebook: facebook.com/bill.crews
iOS Mobile Applications Developer
PROFILE:
 Accomplishedsenior level engineer withachievements insoftware development, qualityassurance testingand
automationdevelopment.
 Experiencedin developingmobile applications iniOS (Objective-C, Swift 2.0, Xcode), Android(Java, Eclipse) and Windows
Phone 8 (C#, MS Visual Studio2014).
 Extensive background as a Senior Network Engineer designing corporate LANs/WANs and Data Centers for large
corporations. Experience inCiscoRouters, Switches, Gateways, Microsoft andLinux Servers, andOracle, MySQL, and
Informix databases.
 Ten years experience workingon a professional software development teamat Cisco Systems, Inc. as a Software Engineer
IV in Development & SystemTesting, AutomationSoftware Development, andas a team leadon development projects.
Experiencedin bothagile andwaterfall methodologies.
 Cross-functionalexperience withnetworkingarchitecture and software development allows me to be effective at
designing, buildingandtroubleshootingend-to-endweb and mobile solutions.
 Proven teamplayer and effective businesspartner, with great interpersonal skills and notedfor consistentlyproducingthe
highest qualityproducts.
 Extensive background inComputer Engineering, Data & Voice Networking, Voice & VideoTelecommunications, Software
Development andSoftware Testing.
 Natural leader intraining, mentoringanddeveloping newengineers into highlyproductive teammembers at a rapidpace.
TECHNICAL:
Languages: Objective-C, Swift, C/C++, C#, Java, TCL/TCL++, Visual Basic, PHP, HTML5, CSS
Platforms: Microsoft Windows & NT Servers, OS X, Linux, SunSolaris, VMware/ESXi/vSphere, iOS, Android, Windows Phone
RDBMS: MySQL, PostgreSQL, Informix, MS SQL Server, Oracle
Tools: HPQualityCenter, Wireshark, AutomationMade Easy(AME), IBM- Rational ClearCase, GIT, BitBucket, SVN, JIRA,
Confluence, Bamboo, Rally, Xcode, Eclipse, Microsoft Visual Studio2012, Photoshop, Dreamweaver, Illustrator, After Effects,
Texture Packer, Physics Editor, Sprite Builder, Camtasia, WordPress
Routers: Cisco 800/2500, Cisco2800/2900/3800/3900 Series ISR, Cisco 3660 Gateway/Router, Cisco AS5200/AS5300/AS5400, Cisco
7200/7400/7600, Juniper J4350/J6350 Series Routers
Switches: Cisco Catalyst 2900/3500/3600/3700/4500/4900/5500/6500 Series, Avaya ERS2500/3500/5500/8600 Series
Voice: Cisco VG224/VG350 AnalogVoice Gateways, CiscoCallManager (Unified Communications Manager) versions:3.x, 4.x, 5.x,
6.x, 7.x, 8.x
Firewalls: Cisco PIX501/535, CiscoASA 5585
Certifications: CCNA, MCSE, MCP+I
EXPERIENCE:
10/2014 – Present BC APP DESIGNS, LLC, Longmont, CO
Job Title: Founder/CEO/Developer
FoundedBCApp Designs, LLCto produce mobile applications, games andwebsites.
 Gov Jobs Search In USA ($.99)
App Store: https://itunes.apple.com/us/app/gov-jobs-search-in-usa-find/id1036573098?ls=1&mt=8
Website: http://www.bcappdesigns.com/portfolio-item/gov-jobs-search-in-usa/
Created “GovJobs SearchInUSA” mobile applicationwrittenin Swift 2.0. An iOSapplicationallowing users to searchfor
government jobopenings inthe United Statesbyentering keywords andlocation(city, state). Locationcanbe auto
entered byusing the “target” GPS buttonto get the user’s location. Using a RESTful architecture, the mobile device
interacts withthe government’s API server anddatabase returningJSON encodedmessages. These messages are

2. William D. Crews 2
deserialized, parsedandstoredinCORE data storage onthe device. The results are presentedin a split view controller
model withthe master view controller showing a table viewformat with JobPositionTitle, Organization, Job Location(s),
SalaryRanges, withStart and Enddatesineachcell andsorted byposting dates. Whenthe user selects a jobposting, a
web viewof the full jobpostingis presentedthat shows detailed infoandallows the user to applyfor the position. This
app is designedas a universal app runningon iPhones and iPads inbothportrait andlandscape orientations.
 Flappy Turtle Aquarium Adventure (Free) & Flappy Turtle Aquarium Adventure Pro ($.99)
App Store: https://itunes.apple.com/us/app/flappy-turtle-aquarium-adventure/id934492427?ls=1&mt=8
Website: http://www.bcappdesigns.com/portfolio-item/flappy-turtle-aquarium-adventure/
Created FlappyTurtle Aquarium Adventure & Adventure Pro:an iOS game for iPhone & iPaddeviceswhere the user
taps the screen to have the turtle swimthroughobstaclesinthe aquarium. Game uses high-end graphics, andwith
Sprite Kits Frameworkprovides the abilityto do animationand use a physics engine to produce realistic reactions to
gravity, collisions andmovements. The application allows social mediasharing withfriends and includes integration
with ApplesGame Center showing high scores among other players andpersonal achievements earned. Developed in
Objective-Cand first listed in the AppStore Nov. 2014, thenrewritteninSwift 2.0 andrelisted inthe AppStore Jan.
2016.
 Accepted into Facebook’s Startup Bootstrap programinDecember 2014 for the mobile application FlappyTurtle
Aquarium Adventure. Received $20,000 awardinfree services andtools fromFacebook, Parse andFacebook partners
for this application’s design and growthpotential.
 Exhibit Guide
Website: http://www.bcappdesigns.com/portfolio-item/exhibit-guide/
Created Exhibit Guide. An Android device application for scanningQR Codes at art galleries, museums, zoos and
aquariums to retrieve information about the exhibit itemincluding pictures, videos andtext. Features include text-to-
speechfor reading the informational text to the user, 2D/3Dmapping ofeither the locationwithinthe galleryor the
abilityto present a 3-D/Street View ofthe location where the artist stood whenhe/she paintedor photographedthe
scene.
 Designedwebsites for customers using WordPress:
o I & I Custom Stonework, LLC – Stone MasonCompany Website: http://iandistonework.com
o CRC of Iowa, Inc. – RealtyCompany Website: http://www.crcofiowa.com
o ColoradoOrganization for Reef
& Aquatic Life (CORAL) – Nonprofit Organization Website: http://coralgroup.org
06/2013 – 06/2014 University of California Irvine Extension, Irvine, CA
Job Title: Full-time Student
 Full time student at the Universityof California, Irvine for Certificate in Mobile Application Development.
 Completed 15 credit hours andearneda Certificate in Mobile Application Development June 2014 witha 4.0 GPA.
 Completed programming coursework for iOSiPhone & iPad (Objective-C), Androiddevices (Java), Windows Phone 8
(C#), Phone Gap(Node.js), Java, andC++.
11/2009 – 06/2013 AVAYA, INC., Westminster, CO
Job Title: QA Software Engineer III – Video Integration Team
 Developedtest plan and executedintegrationtestingof Radvision’s teleconference videoproduct line withAvaya’s
communicationmanager andvideo products. This integration testing provedvitalas Avaya acquiredRadvisionand
expandedtheir product offering to customers on dayone. The result was fewer customer found defects (CFD’s)on a
new product solutionbasedonintegrating technologiesfrom two separate companies.

3. William D. Crews 3
 Developed a formal test plantemplate containinga test case export utilityin Word andwritteninVisual Basic. The
template couldexport from Wordto Excel and intotools like HPQualityCenter. Bywriting test casescontaining
variables the tester could write one test case coveringmanyvariations. When exported the variations wouldbe
expandedintoseveral test cases. This approachedallowedfor easier test case reviews bydevelopers andtesters while
allowing better coverage of the test requirements.
 Enhancedthe Video IntegrationTeam’s testing and reporting approach usingSharePoint, PHPandMySQL servers.
 ConsideredAvaya’s resident Cisco expert. Supportedsenior management withcustomer escalations and business
opportunitiesdealing withCisco products. Supported the VideoIntegrationTeam’s Labenvironment withAvaya and
Cisco equipment includingrouters, switches and communication servers. Maintainedaccess control lists (ACLs)
providing securityaccess betweendevelopment and testing labs.
 Designedandexecuted integration test plans testing Avaya’s product features withLifesize, Polycom, Radvisionand
Cisco products. These complex test plans coverednot onlybasic audio andvideocalling, but also supplementary
services like Hold, Transfer, Park, Conference, Record, AudioMute/Unmute andVideo Mute/Unmute. Testingof H.323
and SIPprotocols extendedtest case coverage requiringover 3,000+ test casesto be executedfor a product release.
 Testedandvalidated newcode designedbyvideodevelopers for AutomationMade Easy(AME) libraries before being
released to Avaya’s videotesting community. AME allowedfor a single testingframework to control and automate
Avaya’s products including third-partyvendors using API’s from a commonsyntactical commandstructure.
 Playeda keyrole indeveloping interoperabilityproof-of-concept betweenCiscophones and Avaya’s SessionManager
providing Avaya’s salesteamthe abilityto move forward witha customer opportunityworth $50Min bookings.
Job Title: QA Software Engineer III – Solutions and Interoperability Test Lab (SIL)
 Designedandconducted interoperabilitytestingbetweenAvaya Telepresence products andTandberg/Cisco
Telepresence products. The Avaya videoproducts included Avaya 10x0 conference systems, Avaya ADVDFlare
Experience and Avaya One-X® Communicator, Avaya Aura® SessionManager, Avaya Aura® SystemManager andAvaya
Aura® CommunicationManager. The Tandberg/Cisco videoproducts included C20 QuickSet Plus, 1700MXP, EX90, E20,
VideoCommunications Server (VCS) andCodian4501 MCU.
 Conducted solutionandinteroperabilitytesting for Cisco UnifiedCommunications Manager (CUCM) versions:5.x, 6.x, 7.x,
and 8.xconnecting to Avaya Aura® SessionManager via SIPtrunks. The testing included Avaya Messaging actingas a
voice messagingsystemfor CUCM and its endpoints connectedvia SIPtrunks. Interoperabilitytestingextended to
testingCiscoPhones (SIPandSCCP) registeredto CUCMcalling to/fromAvaya Aura® SessionManager and
Communication Manager respectively.
 Designedandconducted solution and interoperabilitytesting ofAvaya Aura® SessionManager connectingvia SIPtrunk(s)
to Cisco 2800 seriesISRrouters supporting Survivable Remote Site Telephony(SRST). This configuration provided failover
allowing SIPphones at branchoffice locations to dual register, withthe Avaya Aura® SessionManager as the primarySIP
proxyand the Cisco 2800 series ISRrouter as the secondary. During a WAN failure, the phonesregister to the secondary
SIP registrar, the Cisco ISR. The CiscoISR provides seamless callingfunctionalitywith a limitedfeature set allowing the
branch to continue receiving and placing calls.
 Created and publishedAvaya ApplicationNotes to document alltestingand results. Application Notes were created to
describe the testingsolution used and provide step-by-step configuration ofalldevicesinthe solution. These application
notes were publishedon Avaya’s support website andare usedbycustomers, Avaya Support Teams andSystem
Engineers.
 Member of Avaya’s Application Notesreview committee responsible for editingandreviewing other engineers
applicationnotes for publicationon Avaya’s externalwebsite.
06/2000 – 11/2009 CISCO SYSTEMS, INC., Boulder, CO
Job Title: Software Engineer IV – Development Test Engineering
Projects:
CallManager (Cisco Unified Communications Manager – CUCM)
 Cisco development test engineer on the CallManager product for six years (July2003 – November 2009), CallManager
versions:3.x, 4.x, 5.x, 6.x, 7.x and 8.x.
 Designedandwrote test plans andtest casesbasedonrequirements from the feature functionalspecifications (FFS)
while consultingfeature designspecifications (FDS) and industryspecifications from the ITU, IETFandRFCs.

4. William D. Crews 4
 Participatedindeveloper designandfeature reviews providing feedbackfrom a customer andtest perspective.
Reviewed feature interactionmatrix and includedtestingthat wouldstress feature interactionwith features under test.
 Investigatedbugs bycollectingCallManager SDI & SDL trace logs, core files, phone console logs, gatewaydebugs andcall
detail records (CDRs) whenneeded.
 A list of CallManager features I have worked on:
o T.38 Fax w/FastStart o Q.SIG:Annex M1
o H.323 w/FastStart o Q.SIG:Alerting Name
o Call Park o Q.SIG:Call DiversionbyReroute
o Directed Call Park o Q.SIG:Callback– Call Completion
o FAC/CMC o Q.SIG:Callback– Suspend/Resume
o Call Preservation o Q.SIG:Callback– Intra-Cluster
o IntercompanyMedia Engine: IPTables Security o Q.SIG:SIPTrunk & SIPLine
 Team lead for Q.SIG PlanningandTesting.
 Mentoredfive team members whojoinedCisco’s Boulder development test team.
Modena Automation Development
 Core member of the development team increating a TCL++ basedAPI libraryfor configuring the Cisco Unified
Communications Manager (CUCM) through anAXL/SOAPinterface onthe CUCM. This API library, Modena, provided
the framework for testers to write scripts and configure all areas ofthe CUCMnormallyperformedmanuallyvia the GUI.
 Collaboratedwithother team members to write the requirements for the Modena Utilities API librarythat wasneeded
to gain CLI access to the CUCM, collect trace logs, collect core files, addusers anddecode password paraphrases for
direct accessto the appliance, control switches, gateways andcatalyst devices.
 Keycontributor on the Automation TaskForce frominitial concept throughcompletionof the API libraries used bythe
CUCM test teamat Cisco sites across the worldwitharound400 engineers using the API for their test automationneeds.
 Trainedtesters howto use the Modena automation libraries through demonstrations, providingvideo ondemand(VOD)
training, team trainings andmaintaining a support wiki the testers couldreference.
 Automatedseveral test plans achieving95% of manual test cases being automated using the Modena automation
framework reducing execution time onaverage from 8 weeks to 10 days. This reductionintest caseexecutionacross
Cisco’s CUCMbusiness unit gave Ciscoa completive advantage over other competitors byshorting the development and
testingcycle and improvedqualitybyreducing chance’s of humanerror duringtesting.
Cisco BTS 10200 Soft Switch& Packet Cable (Service Provider Level)
 Designedfeature test planandexecuted test cases onthe BTS 10200 in a packet cable systemtest environment. This
included an end-to-endsolutioninvolving Media TerminalAdapters (MTAs), Cable ModemTermination Systems
(CMTSs), Gateways,Record Keeping System(RKS), SecurityKeyDistribution Center (KDC), DomainName Server (DNS),
Dynamic Host ConfigurationProtocol (DHCP), Media Servers, BroadbandProvisioning Registrar (BPR), Access Routers to
the PSTN andthe BTS 10200 soft switch.
 Designedtest planandconductedtesting of the packet cable securityfor IPSECbetweenthe MTA andBTS and IKE
betweenthe BTS andthe Access Gateways.
 Collaborated withCableLabs engineers includingseveral Cisco Fellow Engineers whowere involvedwith writing manyof
the CableLabs specifications. Communicated directly withthese engineers and often did in-house tests onspecialitems
that Ciscowas certifying, ensuringthese products wouldpass their certificationtests whichcost $25,000 for eachtryat
passingthe certification test.
 Installed, configuredandmaintainedCisco’s BroadbandProvisioning Registrar for the Boulder Ciscooffice for all the test
engineer’s Media TerminalAdapters (MTAs).
 Automatedtest cases using the ATS framework. Wrote TCL librariesandtest scripts to fullytest alltest plans bythe
Boulder teamfor the Super Cell andPacketCable DQoSprojects. Automationincludedautomatingthe collectionand
parsing ofsniffer traces, gatewaydebugs, data from the RKS server, CDR records from the BAMS server, SC2200 logs and
data fromthe BTS 10200 soft switch.

5. William D. Crews 5
Super Cell, Thunder Dial & Thunder Voice (SC2200)
 Designedandexecuted test plans and test cases for severalnew features of the Super Cell, Thunder Voice andThunder
Dial projects providing solutions to service providers for SS7-VoIP-SS7 usingthe SC2200.
Signaling Link Terminal (SLT)
 Designedandexecuted industrycompliance test plans andtest casesfor Cisco’s Signaling LinkTerminal(SLT) in
conjunction withthe SC2200 providing the abilityto receive SS7 signals and communicate via an IPnetwork with the
SC2200.
 Keymember in the designandconfigurationof the Boulder Development andTest Labs. Cabled, installedracks and
cabinets with rackmountedequipment, configured core, distributionandaccessswitches, routers, configuredVTPand
VLANs, installedCiscoterminalservers, NT Servers (DNS, DHCP andTFTP).
11/1998 – 06/2000 COMPUWARE CORPORATION, Denver, CO
Job Title: Senior Network Engineer
 Developeda software solutionfor Tivoli Systems requiringY2Kremediationof Windows Operating Systems and
corporate installedprograms on10,000 workstations worldwide. Developed code in Visual Basic to interact withlow-
level API calls to the Windows OS for user, disk, network and software information. Visual Basic was alsousedas the
controller for higher-level operations using Compuware’s QA Run to automate GUI interactions withdifferent desktop
applications. QA Run utilized C++ for logic decisions andcontrolling interactionwiththe GUI. Successfullycompleted
the project ahead ofschedule andwas awardedCompuware’s Employee ofthe MonthAward for outstanding
performance on the TivoliSystems project.
11/1995 – 09/1998 IRVING BURTON & ASSOCIATES, INC., Denver, CO
Job Title: Project Manager & Senior Network Engineer
 Designedandimplementedlarge scale LANs and WANs for companies acrossthe US. Some of the clients I workedwith
were US West BusinessResources, Inc., Moorman’s Manufacturing, Inc., American DiabetesAssociation, Proctor &
Gamble (Pringles Division), COBE Labs, Inc. and Norwest Bank & Mortgage.
 Designedandimplementedthe network infrastructure for one of the largest Oracle financials andcustom
manufacturing deployments inthe country.
1993 – 1995 INFORMATION & COMPUTING SERVICES – UNIVERSITYOF MISSOURI, Columbia, MO
Job Title: Computer Support Specialist
 Designedandcodedin C/C++ andVisual Basic for Windows a GUI based menu systems for users to install workstation
applications to desktops from the networkfile servers.
 Performednetwork administration, troubleshootingandrepair of routers, bridges andintelligent hubs ina TokenRing
topologyfor the Universityof Missouri Systemcovering Columbia, Kansas City, St. Louis, andRolla, Missouri.
 Provideduser support for both hardware and software onfour Novell file servers and a Citrix server.
EDUCATION: Degrees Earned
 Certificate inMobile ApplicationDevelopment, Universityof CaliforniaIrvine, Irvine, CA
 Bachelor of Science, Computer Engineering, Universityof Missouri – Columbia, Columbia, MO
 Minor in Mathematics, Universityof Missouri – Columbia, Columbia, MO
 Associate of Science, Computer Science, Florissant ValleyCommunityCollege, Florissant, MO
 Completed 128 credit hours towards a second Bachelor of Science degree inElectrical Engineering
Universityof Missouri – Columbia, Columbia, MO