Shanon Hamilton has over 15 years of experience in customer service and management. She holds a Bachelor of Science in Mathematics from Texas A&M - Commerce and is expected to graduate in December 2016 with Teacher Certification in 7-12 Mathematics. Hamilton has experience as a student teacher at Caddo Mills High School where she taught Geometry lessons to 128 students. She has also owned her own housekeeping business and held management roles at Coca-Cola and Viewpoint Bank where she was responsible for customer service, sales, and operations.

1. Shanon Hamilton
359 Brushy Creek Ranch Rd., RoyseCity, Texas 75189 | 214-394-1648 | sreh76@gmail.com
Summary of Qualifications
· Over 15 years of experience in customer service and management
· Exceptional communication and leadership skills
· Punctual, observant,self-motivated, and a lifelong learner
Education
Bachelor of Science, Mathematics
Texas A&M - Commerce, Commerce, Texas
Expected Graduation December 2016
Teacher Certification, 7-12 Mathematics
Expected December 2016
Relevant Coursework
· Pedagogy & Classroom Management
· Instructional Design in STEM
· Project Based Learning in STEM
· Math for Secondary Teachers
· US – College Algebra
· Calculus I & II
· College Geometry
· Essentials of Statistics
Teaching Experience
Student Teacher | Caddo Mills High School | August 2016 – December 2016
· Created, developed and taught Geometry lessons for 10 weeks
· Taught 128 high schoolstudents and helped develop necessary skills needed to progress to the next grade level
Work History
Owner/Operator | Affordable Housekeeping, Too! | August 2010 – August 2014
· Recruited new clients through marketing and developed scheduling
· Corresponded with clients daily to develop rapport and ensure customer satisfaction
Account Manager | Coca-Cola enterprises | June 2007 – August 2010
· Responsible for maintaining a positive relationship through sales and service with 30-40 accounts
· Implemented sales promotions to increase sales of targeted products and negotiated annualcontracts
Branch Manager | Viewpoint Bank | February 1999 – May 2007
· Coached and motivated 20-25 employees daily to reach customer service, sales and operational goals
· Communicated changes in operational policies and procedures to ensure efficiency of branch operations
· Networked within the community to build relationships with businesses forfuture sales growth