Caroline Box is an experienced correctional officer and sales representative seeking a new opportunity. She has over 3 years of experience as a correctional officer in minimum security facilities, where she was extensively trained in defensive tactics and suicide prevention. She also has a track record of successfully growing sales revenue in her roles in retail and as an inside sales representative. Her skills include customer service, communication, problem solving and attention to detail.

1. Caroline Box
7821 Lyerwood ln # 146
Oklahoma City, OK 73132
Phone: 405-792-7488
Cell: 405-922-7970
E-Mail: carolboxsong@gmail.com
Professional Summary
• Inside Sales Representative with a strong work ethic, exceptional sales skills and a
successful track-record of growing sales revenue Safety-oriented Inside Sales
Representative who consistently achieves aggressive sales goals.
• Customer Service Representative who achieves high levels of customer satisfaction.
• Correctional Officer who manages dangerous and unruly criminals while focusing on
maintaining safety and promoting rehabilitation.
• Correctional Officer with more than 3 years in minimum security facilities. Extensively
trained in defensive tactics and suicide prevention.
• Dependable Field training officer bringing management experience and a willingness to
take on added responsibility to meet training needs of new officers. Enthusiastic team
player with a strong work ethic and advanced complex problem solving skills.
Skills
• Correctional facility procedures knowledge
• Accurate money handling

2. • Merchandising familiarity
• Payment processing
• Inventory management
• Multi-tasking ability
• Excellent communication skills
• Well organized
• Leadership experience
• Decision-making ability
• Issue resolution
• Verbal communication skills
• Team leadership skills
• Fast and efficient service worker
• Customer service
• Complex problem solving
• Verbal/written communication
• Accuracy
• Precision
• Detail-work expertise
Work History
February 2012 to July 2012
Walmart : 601 12th Ave NE, Norman, OK 73071
Jewelry sales associate

3. • Maintained knowledge of current sales and promotions, policies regarding payment and
exchanges and security practices.
• Completed all cleaning, stocking and organizing tasks in assigned sales area.
January 2011 to June 2012
Arbys
3 locations nw Okc. Elreno, and Norman
Cashier
• Trained new cashiers on procedures, customer service and sales techniques.
• Totaled bills and calculated taxes.
• Encouraged development of new cashiers with positive reinforcement.
February 2010 to January 2011
Love's Gaston 1645 OK-66, El Reno, OK 73036
gas attended
• Received and processed customer payments.
• Put out new stock and rotated existing products.
• Analyzed purchases for signs of fraud.
• Worked extra shifts during busy periods to maintain service.
• Increased customer loyalty and retention.

4. March 2008 to February 2010
Great Plains Correctional Facility 700 Sugar Creek Dr, Hinton, OK 73047
Lieutenant, Field training officer, Correctional officer
• Prison officers must maintain order and daily operations of the facility
and are responsible for the care, custody, and control of inmates
• Officers can utilize prevention by routinely searching inmates and their
living quarters for potential threats such as weapons or drugs Use
of force and restraints (i.e., handcuffs, leg-irons, belly-chain,
etc.)Weapons (firearms, batons, taser, etc.)Self-defense First aid and
CPR Report writing Giving testimony in court Diffusion of hostility
• Interpersonal communication Correction law Criminal law Criminal
procedure law Case work and criminal investigations Hostage negotiation
• Gang intelligence Procedural
• Training – New recruits also are
instructed in common procedures used in prisons or jails including:
Restraint techniques Identifying/locating contraband Searches and strip
search Cell search Riot control Booking/receiving Prisoner transporter
operations
• Oversea new and other correctional officers.
May 2007 to March 2008
Diamondback Correctional Facility - CCA Laing St, Watonga, OK 73772
Correctional Offer

5. • Prison officers must maintain order and daily operations of the facility
and are responsible for the care, custody, and control of inmates Officers can utilize.
prevention by routinely searching inmates and their
living quarters for potential threats such as weapons or drugs Use
of force and restraints (i.e., handcuffs, leg-irons, belly-chain,
etc.)Weapons (firearms, batons, taser, etc.)Self-defense First aid and
CPR Report writing Giving testimony in court Diffusion of hostility
• Interpersonal communication Correction law Criminal law Criminal
procedure law Case work and criminal investigations Hostage negotiation
• Gang intelligence Procedural
• Training – New recruits also are
instructed in common procedures used in prisons or jails including:
Restraint techniques Identifying/locating contraband Searches and strip
search Cell search Riot control Booking/receiving Prisoner transporter
operations
• Oversea new and other correctional officers on units.
Education
2001 Carl Albert High School 2009 S Post Rd, Midwest City, OK 73130
High School Diploma

6. • Prison officers must maintain order and daily operations of the facility
and are responsible for the care, custody, and control of inmates Officers can utilize.
prevention by routinely searching inmates and their
living quarters for potential threats such as weapons or drugs Use
of force and restraints (i.e., handcuffs, leg-irons, belly-chain,
etc.)Weapons (firearms, batons, taser, etc.)Self-defense First aid and
CPR Report writing Giving testimony in court Diffusion of hostility
• Interpersonal communication Correction law Criminal law Criminal
procedure law Case work and criminal investigations Hostage negotiation
• Gang intelligence Procedural
• Training – New recruits also are
instructed in common procedures used in prisons or jails including:
Restraint techniques Identifying/locating contraband Searches and strip
search Cell search Riot control Booking/receiving Prisoner transporter
operations
• Oversea new and other correctional officers on units.
Education
2001 Carl Albert High School 2009 S Post Rd, Midwest City, OK 73130
High School Diploma