Hope Esquilin has over 5 years of experience in office and cleaning roles. She currently works as an Office Assistant at Urban Outfitters/Anthropologie in Philadelphia, where her duties include operating office machines, answering phones, maintaining filing systems, and communicating with customers. Previously, she worked as a Cleaner/Laborer at Budget Maintenance in Philadelphia, where her responsibilities included cleaning buildings, servicing restrooms, cleaning windows, and preparing facilities for events. She has a high school diploma from Glassboro High School in New Jersey.

1. HOPE ESQUILIN
3131 Custer St. 1st
Floor
Philadelphia, Pennsylvania, 19125
215-594-1775
HEsquilin27@gmail.com
WORK EXPERIENCE
URBAN OUTFITTERS/ANTHROPOLOGIEPHILADELPHIAPA
Office Assistant July 2014 – Present ($12.00/hour)
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal
computers.
• Answer telephones, direct calls, and take messages.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain
information, take orders, and address complaints.
• Review files, records, and other documents to obtain information to respond to requests.
• Inventory and order materials, supplies, and services.
• Troubleshoot problems involving office equipment, such as computer hardware and software.
BUDGET MAINTENANCEPHILADELPHIAPA ($11.50/ HOUR)
Cleaner/Laborer July 2013 - August 2014
• Service, clean, or supply restrooms.
• Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
• Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
• Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
• Notify managers concerning the need for major repairs or additions to building operating systems.
• Requisition supplies or equipment needed for cleaning and maintenance duties.
• Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.
• Set up, arrange, or remove decorations, tables, chairs, ladders, or scaffolding to prepare facilities for events, such as
banquets or meetings.
• Clean and polish furniture and fixtures.
• Dust furniture, walls, machines, or equipment.
• Move heavy furniture, equipment, or supplies, either manually or by using hand trucks.
• Clean laboratory equipment, such as glassware or metal instruments, using solvents, brushes, rags, or power
cleaning equipment.
• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work
areas so that health standards are met.
• Sort, count, and mark clean linens and store them in linen closets.
EDUCATION
GLASSBORO HIGHGLASSBORONJ
High School Diploma, Jun 2005
ADDITIONAL SKILLS
• Reliable
• Dependable
• Works well with others
• Quick learner