Cristina M. Ortiz is seeking an opportunity that allows her to explore her passions and goals. She has several years of experience in customer service roles, including as a server, hostess, and customer service representative. Ortiz is fluent in both English and Spanish and has a business-friendly personality with excellent customer service skills. She also has experience as a bilingual teacher assistant and volunteer leader for youth groups. Ortiz's educational background includes some college courses with a goal of completing a bachelor's degree in human resources online.

1. Cristina M. Ortiz
5945 W. Parker Rd. ● Plano, Texas. 75093
602-828-6674 ● cmortiz200@gmail.com
● Fluent in Spanish and in English ● Business-friendly Personality
● Excellent Customer Service Skills ● Well Organized and Highly Efficient
● Proficient: Word, Excel & PowerPoint ● Multitasking
● Maintains Consistent Demeanor ● Fast Learner
● Leadership Skills  Self taught makeup artist
 Up to date with trends and demand in makeup and skin care
Objectives: to have the opportunity to work for a company that will allow me to explore my
passions and goals in life.
PROFESSIONAL EXPERIENCE
- Part-time Mentor for the Ebert Family in Frisco, TX. Assistant to family and mentor to their two teenage
daughters. ( August 10th- present)
- Sea Breeze Fish Market & Grill in Plano, Texas. (May 18th 2013- June 2015) Server/Waitress
Duties: Greet Customers at the table making them feel at home, engage in conversations with
them, provide recommendations, explain the daily specials and answer questions about our exotic
fish and dishes.
- YMCA in Glendale, Arizona. (July 12th- October 3rd 2012). Call Center Agent/Customer Service
Representative. Duties: Answering incoming calls from current and future members. Solving problems
with membership, financial, etc. Signing up members to certain activities, activating memberships,
cancelling memberships, and transferring calls to corporate.
- Sea Breeze Fish Market & Grill in Plano, Texas. (April 6th - June 20th 2012) (November 10th 2012 - May
18th 2013) Head Hostess. Duties: Greet Customers, Problem solving, Customer service, Customer care,
taking reservations, and answering phone calls.
- San Juan Bautista School in Madrid, Spain. (May 2009- February 2010)
Bilingual Teacher Assistant. Duties: organize the classroom, correct homework, help with games and
activities, discuss improvement with parents.
- English tutoring to Spanish-speaking kids. (Madrid, Spain.) (May 2007-June 2010)
EDUCATIONAL BACKGROUND
- Dallas Baptist University. (August 2014- December 2014)
- Collin College Community College. (January 2013- May 2014)
- Desert Edge High School. Goodyear, Arizona. (2010-2011)
- Nuestra Senora del Buen Consejo School. Madrid, Spain. (2007-2010)

2. - Future educational goals: attend UTD to finish bachelors degree online in Human Resources and
start a masters degree.
PROFESSIONAL ASSOCIATIONS
- Young Life Southwest Valley, Arizona. (2010-2012) Volunteer Leader for High School student. Lead
Bible studies, organizing events and fundraisers, meeting up with kids weekly and spreading the
gospel.
- Volunteer Leader at Crossings Church, Goodyear, Arizona. (2010-2012)
Duties: Lead Youth Group, bringing kids once a week and having fun with them while sharing the
Gospel. Organized events, camps, and Bible studies.
- Volunteer Dog Care at Alcala de Henares Animal Shelter. Madrid, Spain. (Summers of 2007-2009)
Duties: Played with dogs, gave them care and love. Bathed them at times and also met with future
adopting families, answering questions and giving directions on dog care.
- Kindergarten Spring Dance Choreographer at Nuestra Senora del Buen Consejo School. Madrid,
Spain. (2006-2010) Duties: Each year the school held a dance festival for kids from 4-12 years old. I
normally was in charge of two different age groups. It was fun, rewarding and a learning
experience.
References:
Nick Matthews: Manager for two years at Sea Breeze Fish Market & Grill. He now works as
an Executive Recruiter at Superiorhire. Phone Number: 469-767-2451
Cory Beal: Area Director of Southwest Valley Young Life in Arizona. Phone number: 602-
980-8501
Jann Lamendola: Current Manager at Sea Breeze Fish Market and Grill. Phone Number:
469-235-0947